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    IDL Services

    3.4 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    4 years ago

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    4 years ago

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    5 years ago

    This is a very good service. I travelled to Italy and it helped me buy a car and get the insurance with it.

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    Royal Caribbean Cruise Lines - I had to call 1.855.485.0336 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady

    Royal Caribbean Cruise Lines

    1.8(1.5k reviews)
    0.9 mi

    I had to call 1.855.485.0336 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.485.0336 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

    Top-notch VIP experience from the moment my family stepped onto the ship on Friday, August 28,…read moreuntil we stepped off on Saturday morning! The buffet was excellent, and so was the service from all 10 of the waiters we encountered. Everyone provided exceptional customer service, especially Roswell, Norielyn, Melo, and Kriselle. Thank you for making our dining experience so enjoyable! We also spent every evening after dinner hanging out at **Deck 14**, and the experience there was absolutely unbelievable. A huge shoutout to **Johnny** for providing such amazing customer service! **Kudos, Johnny!** You truly went above and beyond. Royal Caribbean is so lucky to have you on board!Your kindness, attentiveness, and outstanding service made our family's experience even more memorable. Thank you to the entire crew for an unforgettable VIP experience! We truly appreciate all that you do.

    Photos
    Royal Caribbean Cruise Lines - Chicken and broccoli lunch was really good!

    Chicken and broccoli lunch was really good!

    Royal Caribbean Cruise Lines - The concierge

    The concierge

    Royal Caribbean Cruise Lines - SailingAway Miami

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    SailingAway Miami

    Norwegian Cruise Line - Spinaker lounge forward on NCL Sun

    Norwegian Cruise Line

    3.0(134 reviews)
    1.4 mi

    Experienced top tier food & reception. Butler Mini Putt…read moreputt golf, visited eastern Caribbean islands- safe clean nature - sharks, seals, Various restaurants from French To Thai To Mexican. Staff Introductions, Arcade Games from bowling to arcade. Game Shows, Opportunities to increase points

    Extremely disappointed with Norwegian Cruise Line--not only because of what happened onboard, but…read morebecause of how difficult NCL makes it to report serious employee misconduct. The employee involved was Duvan Felipe Beltran Acevedo, Cruise Consultant in NCL's Sales Department. I was onboard as his guest. After Guest Services replaced my malfunctioning room key and specifically told me Duvan's card was still valid, I later came downstairs to let him into the room when he said he was locked out. After I let him in, he deliberately locked me out with my belongings inside. Security had to restore my access. He then locked me out a SECOND time, requiring another security call and roughly another 30-minute wait. While I was gathering my belongings to leave, he threatened to throw them into the hallway if I didn't turn the lights off. I felt unsafe enough that I stayed in a public area until disembarkation. Separately, on August 30, he used my card for a $42 transaction I did not authorize. I disputed it with Guest Services, yet I was still charged. Now I'm trying to formally escalate this and NCL does not provide an easily accessible HR phone number for guests to speak with someone about employee misconduct. Their online Guest Experience form also would not successfully submit my complaint. For a company this large, there should be a functioning, direct way to report serious safety concerns involving employees. I expect NCL to investigate Duvan Felipe Beltran Acevedo, review the security reports, surveillance, room-access records and unauthorized transaction, and provide me with a case number confirming this has actually been escalated.

    Photos
    Norwegian Cruise Line - Good place to catch up on work or relax on NCL Sun

    Good place to catch up on work or relax on NCL Sun

    Norwegian Cruise Line - Haven Penthouse

    Haven Penthouse

    Norwegian Cruise Line - Great leadership team of NCL Spirit. Director of F & B, General manager and Director of housekeeping

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    Great leadership team of NCL Spirit. Director of F & B, General manager and Director of housekeeping

    Brickell Travel Management - Grateful for the insights shared by 
Tap Air Portugal
 during our recent training session!

    Brickell Travel Management

    4.1(21 reviews)
    0.6 mi

    A+++ service. We got off our cruise and decided we wanted to book another getaway ASAP and saw the…read moregreat reviews for Brickell Travel Management and decided to drop by their office for their services. Ennio was so helpful. He made sure he worked with our budget and vacation needs. We wanted to get away from Miami's rainy weather and see some sunshine and that's exactly what Ennio did for us. We didn't give him much time to plan because we honestly wanted to get out of town ASAP. He got us an amazing deal for an all inclusive trip to Cancun with airfare all within our budget and with a flight out the next morning. I've never used a travel agent before but I'm sure glad we did. Me and the hubby were trying to find stuff ourself by using all the traveling websites but weren't able to find anything good and we're getting tired of the process. That's when we decided to give a travel agency a try. Think I'll have to use these guys from now on. Friendly service, knowledgeable agents and super efficient travel planning. Love it.

    Brickell Travel did a fantastic job with my reservation. Anyone I spoke with was friendly and…read morehelpful. In addition Tania was able to provide a last minute upgrade on my return flight. I highly recommend them.

    Photos
    Brickell Travel Management - Grateful for the insights shared by 
Tap Air Portugal
 during our recent training session!

    Grateful for the insights shared by Tap Air Portugal during our recent training session!

    Brickell Travel Management - Grateful for the insights shared by 
Tap Air Portugal
 during our recent training session!

    Grateful for the insights shared by Tap Air Portugal during our recent training session!

    Brickell Travel Management

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    Norwegian Cruise Line - Christmas ornament gift exchange 2024

    Norwegian Cruise Line

    2.9(38 reviews)
    3.0 mi

    I did a 3 day solo Christmas cruise to the Bahamas (NCL's Great Stirrup Cay & Nassau) on the…read moreNorwegian Pearl. The ship was beautifully decorated for Christmas, and there were fun, holiday-themed activities all day long each day. My room was bright, clean, and cozy. Most of the food on the ship was very good. My favorites were the Irish pub and the French restaurant. You can skip the Chinese restaurant. I highly recommend get an all-you-can-drink and wi-fi. NCL has sales all the time, so you can usually find a deal with extras included. Service ranged from fine to excellent. As for guests, it was a good mixed crowd of young and old. If you search FB, you can probably find a group for your cruise date and get to know people in advance like I did. I booked a Nassau harbor cruise excursion which I really enjoyed. At Great Stirrup Cay, I stayed on the ship and enjoyed the ship's amenities. Tip: this is a smaller ship, so you'll feel some ship movement. I took a couple Dramamine each day and felt ok.

    Extremely disappointed with Norwegian Cruise Line--not only because of what happened onboard, but…read morebecause of how difficult NCL makes it to report serious employee misconduct. The employee involved was Duvan Felipe Beltran Acevedo, Cruise Consultant in NCL's Sales Department. I was onboard as his guest. After Guest Services replaced my malfunctioning room key and specifically told me Duvan's card was still valid, I later came downstairs to let him into the room when he said he was locked out. After I let him in, he deliberately locked me out with my belongings inside. Security had to restore my access. He then locked me out a SECOND time, requiring another security call and roughly another 30-minute wait. While I was gathering my belongings to leave, he threatened to throw them into the hallway if I didn't turn the lights off. I felt unsafe enough that I stayed in a public area until disembarkation. Separately, on August 30, he used my card for a $42 transaction I did not authorize. I disputed it with Guest Services, yet I was still charged. Now I'm trying to formally escalate this and NCL does not provide an easily accessible HR phone number for guests to speak with someone about employee misconduct. Their online Guest Experience form also would not successfully submit my complaint. For a company this large, there should be a functioning, direct way to report serious safety concerns involving employees. I expect NCL to investigate Duvan Felipe Beltran Acevedo, review the security reports, surveillance, room-access records and unauthorized transaction, and provide me with a case number confirming this has actually been escalated.

    Photos
    Norwegian Cruise Line - Combination fried rice from Lotus Garden

    Combination fried rice from Lotus Garden

    Norwegian Cruise Line - Rock climbing wall

    Rock climbing wall

    Norwegian Cruise Line - Christmastime 2024

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    Christmastime 2024

    Hold My Luggage - Outdoor kiosk and luggage storage

    Hold My Luggage

    3.0(4 reviews)
    0.9 miDowntown

    Got a few hours before your flight and need a place to store your luggage? You may want to consider…read moreusing Hold My Luggage's luggage concierge where you can book your reservation online or at the kiosk. Located at an outdoor kiosk at the main entrance of Bayside Marketplace, you can conveniently drop your luggage off while you shop, grab something to eat or go on any of the tours within walking distance. It's also a few miles away from the Port of Miami. Being able to walk around Bayside with our luggage was so convenient. It was a good way for us to kill some time after our cruise and before our flight. Pro tip: Ask your Uber or Lyft driver to drop you off at the main entrance of Bayside Marketplace to find Hold My Luggage (across from Starbucks).

    Great place to store luggage. I wasn't sure what to expect because it was my first time in Miami,…read morebut the place was super convenient to get to after my cruise. I needed somewhere to store my luggage before heading out to the airport. It was a little hard to find from the google map, but it's towards the back of the second floor of the marketplace. The storage is actually just a small part of a luggage store that is at the end. The lady that worked there was one of the nicest in the planet it was really reassuring given our anxiety about the safety of the luggage. I think this is the perfect place to leave luggage and it was really inexpensive. I would use it again in a heartbeat.

    Photos
    Hold My Luggage - Capacity to hold hundreds of bags every day!

    Capacity to hold hundreds of bags every day!

    Hold My Luggage - Pick up and delivery at PortMiami hotels and the Miami airport

    Pick up and delivery at PortMiami hotels and the Miami airport

    Hold My Luggage - Great Staff

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    Great Staff

    Virgin Voyages - XL Sea Terrace

    Virgin Voyages

    3.5(204 reviews)
    1.3 mi

    I've been on three cruises now, and this was my first time sailing with Virgin Voyages. I won't…read morename the other cruise line, but Virgin absolutely blew it out of the water. We sailed from Miami to Puerto Plata and Bimini, and I was impressed from start to finish. THE FOOD was the biggest surprise. It was genuinely incredible. We tried most of the signature restaurants, with Extra Virgin being a standout. Even The Galley impressed me...ramen, tacos, burgers, sushi, ice cream, bagels, everything felt fresh and elevated, not like a typical cruise buffet. The ship itself was beautiful, modern, and spotless. They were even doing maintenance while in port. The shops, casino, entertainment, and overall vibe were all excellent and very social. The cabins were also amazing. Everything is controlled through a tablet, lighting, temperature, service requests, dining, maintenance...super convenient and modern. Embarkation and disembarkation were shockingly smooth. Getting on took longer than getting off. Disembarkation was especially impressive--we just walked off the ship with no lines or stress. DRINKS: Virgin uses a Bar Tab instead of drink packages. I bought a $350 tab with bonus credit and it lasted about three days of fairly heavy poolside drinking. Cocktails were $11-$16, which felt fair. It also covered non-alcoholic drinks, and I had great coffee and iced lattes every morning. I basically lived by the pool. The bartenders were fantastic, and the pool deck had a great energy all day. Scarlet Night was a highlight, super fun club night, though the DJ definitely needed to read the room a bit better. I also did three spa services (haircut, facial, massage), all excellent. My only complaint is that spa treatments don't include access to the spa facilities unless you pay extra, which feels like it should be included given the price. In Puerto Plata, we did the waterfall excursion, about a 40-minute drive and 45-minute hike, then sliding and jumping into waterfalls. Lunch was included afterward. Definitely worth it if you don't mind a bit of activity. Bimini was beautiful, and I loved that the wristbands worked at the beach club bars. The only downside was timing...the DJ didn't start until 1:30 PM, so we spent hours waiting in the sun and left before it even began. Starting earlier would improve the experience a lot. Overall, Virgin really nails what they're going for: great food, modern ships, fun entertainment, and a social, energetic vibe. A few small tweaks, but nothing that takes away from how much I enjoyed it. I'll absolutely sail with Virgin again.

    I've been on a few cruise lines before and came to the conclusion that cruising just might not be…read moremy thing. But after seeing the ads and reviews for Virgin Voyages, I was intrigued, especially by the adults-only concept, so I decided to try a solo trip. I sailed on the Scarlet Lady for a 5-night cruise out of Miami, with stops in Key West and Bimini. Pros: - Virgin really puts thought into the solo traveler experience. I received a welcome note in my cabin with details about a solo meetup on day one, which made it easy to connect with other travelers and dedicated crew members. - Black Friday deals made it possible to book without paying a double occupancy supplement, which is a huge win for solo trips. - The option to bid for a cabin upgrade was a nice perk for securing more space and a better location. - Dining reservations for the more popular restaurants can be secured once you board. If you miss out initially, you can still join a waitlist directly at the restaurant. - Being able to go straight to your cabin upon boarding was super convenient, and my luggage arrived within a hour. - The sail away party, complete with unlimited champagne and high-energy music, really set the tone for the trip. - The food options were a highlight. Between the rotating ice cream shop, late-night pizza spot, Opa Hour tapas, and The Galley (the avocado toast and desserts had a serious hold on me), there was always something good to eat. - The PJ party was a whole vibe. The DJ kept the energy up with a diverse playlist that had everyone engaged. - The balcony hammock in the cabin is elite. It's the perfect spot to unwind, and a nap is almost guaranteed. Cons: - The pools are on the smaller side and not very deep. - The music playlist can feel repetitive at times. I noticed the same songs playing in the same order two nights in a row. - The complimentary Wi-Fi is inconsistent. It worked fine for scrolling, but streaming apps like Spotify were a struggle. - While most of the staff were great, a few interactions felt less than welcoming, which stood out. - The beach club in Bimini was overcrowded. By the time I arrived around noon, finding a lounge chair was a challenge. Overall, there are clearly more pros than cons when it comes to sailing with Virgin. While I'm still not fully sold on cruising as a whole, this experience definitely shifted my perspective. I'm already considering another Virgin trip; it just might be the one that converts me.

    Photos
    Virgin Voyages - Valiant Lady Extra Virgin dessert

    Valiant Lady Extra Virgin dessert

    Virgin Voyages - Valiant Lady Extra Virgin

    Valiant Lady Extra Virgin

    Virgin Voyages - Daily refreshment of water  With the cutest octopus for sale, of course.

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    Daily refreshment of water With the cutest octopus for sale, of course.

    Carnival Celebration - Peace Out for a week~

    Carnival Celebration

    3.4(27 reviews)
    1.4 mi

    Sailed on Carnival Celebration for the first time from February 21-March 1st, 2026. The ship itself…read moreis very new, well kept and has multiple restaurants and attractions for everyone. The restaurants that were unique to this ship compared to the last one I was on were the " Chi-Bang", Cucina del Capitano, Teppanyaki and the steakhouse. I also really enjoyed the pizza from the " pizzeria del capitano" as it was very thin and had fresh ingredients! We did eat at the " cucina del capitano" one night for free, but it wasn't anything special, so I wouldn't go again for $8 per person. The rest of the cruise food was the average meals that you get on all ships--- a bit on the heavier side and tough on my digestive system, but it was nice to have the opportunity to skip the seated dinners to eat a quick salad at the buffet or have other lighter meal. In regards to the layout of this ship, I felt that it was a bit confusing and I definitely missed having the central atrium that was present in all other ships. However, we were fortunate enough to have a room in floor 16 so we could be close to the Lido and serenity. Speaking of serenity--- on previous ships, this was on the back of the boat and thus made for a less windy experience, whereas this time it was located on the front of the boat and you were lucky if your food or towels didn't blow away. My other critique of Celebration is that many attractions required an additional cost--- if you're going to advertise a " roller coaster at sea!" , then you shouldn't be charging guests an additional $15 per person to ride it ONCE. Our local 6 Flags has better deals than that. Furthermore due to the high winds and chilly temperatures during our cruise, the " Bolt" rollercoaster was closed more often than it was open. As a result, when we tried to book a ride, they were all sold out. The ropes course and the water slides are free, thankfully, but one of the slides was broken during our trip, so that was a bummer. In regards to the shows and entertainment on this ship, Carnival Celebration blew all the other ships out of the water ( pun intended). Color my world, We Are One, Noche Cubana, and the circus show were absolutely AMAZING. I felt like I was watching some " cirque du Soleil" shows on the cruise ship, and was very impressed! As usual, their Punchliner comedy shows were also hilarious, and they were always a great end to the evening. Overall, due to the greediness of the owners of the ship in making us pay extra for random unnecessary things, I give the ship a 4/5. That rating also includes the fact that, despite advertising " Celebration Key" as a Carnival owner island, all the activities one would want to partake in cost money. I wish cruise ships would stop getting greedy and instead focus on keeping their customers happy by avoiding extra unnecessary charges.

    Overall the seven day cruise was fun and relaxing. What I like about this Carnival cruise was the…read moreparty atmosphere and the variety of food options that we enjoyed without additional costs. The suite life was definitely not as great as Royal Caribbean! The things that we like were the spa shower, the Loft deck (for suite guests use only) and the complimentary bottle of wine. The best perk for booking a suite was the nice size of the room. Unlike Royal Caribbean there was no suite lounge or daily reception. No concierge for booking spa treatments, fine dining etc! There was no coffee available in the suite. There were no treats left by the room attendant. There is reserved seating at all events on Royal not Carnival. Carnival only allowed one meal on their private island Celebration Key (after that you have to pay) Royal provides an endless buffet. There was no private area for suite guests like on Royal Caribbean's private island. The thing I disliked the most about this Carnival cruise was the presence of so much security they were three or four deep everywhere on the ship. In the Limelight club the DJ stopped the music, the lights were turned on and security addressed cruisers with drinks in there hands and no shoes on the dance floor (this happened 4 times while we were there during which the DJ scorned the crowd) It was so tacky. Didn't go back there again. We ate most nights at the Lido Marketplace ( buffet). I like having choices and the food was generally good with the exception of the chicken three times we found it undercooked. The ChiBang restaurant was underwhelming. The appetizers were good the dinner entrees so much. Guys burger joint was delicious just a little salty. The coffee offered in the Lido Marketplace was weak. We had to buy coffee everyday to get a decent cup. The cruise staff were really friendly. The New Year's Eve event was okay. (I like the two Royal Caribbean new years cruises better.) We skipped visiting St. John and Amber Cove ports opting to enjoy the quiet boat instead. Disembarking the boat was quick and easy because we got to the staging area very early and carried our own luggage. Though the walk pushing my luggage back to the car was no fun.

    Photos
    Carnival Celebration - Mom during Cruise Elegant Night

    Mom during Cruise Elegant Night

    Carnival Celebration - Me and the Family during Cruise Elegant Night

    Me and the Family during Cruise Elegant Night

    Carnival Celebration - Always hilarious

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    Always hilarious

    IDL Services - travelservices - Updated September 2026

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