So often when my husband and I run out for errands together, we do a divide and conquer. In this case he went to pick up bricks and I went to check out some furniture. However, this store was an appliance store. Pivot time! . Well, I also need a new washer/dryer so let's take a look. So I took a look. I didn't have any sales person help. It was offered to me by two ladies. But I let them know that I just wanted to look around on my own and they were both respectful of that. And so I had an opportunity to look at the different washers and dryers, the options, and also look up the reviews on them. Well, my husband finally came to check up on me. By then I had already done my quick research and had an idea what I was looking at. Or so I thought. What I found interesting was that when my husband came in, he and I chatted, and then we went to go find a sales person to see what we were really looking at. I tried to get the lady who had first approached me, but she was nowhere to be found. Then I went and tried to get a hold of the second lady and again was met with no luck. We were about to walk out the door when the second lady did become free, her name was Kerry Jones. I explained the situation, told her we were interested in a front loading machine and asked about a few of the machines. Now coming from a sales background, I understand how commissions work. And I figured that these guys probably worked on commission. That was the reason why I wanted to stick with one of the people I talked to when I first came in the door. After dealing with Kari, I wish I hadn't. She was very opinionated on telling me exactly what machine I should be looking at and what was wrong with the front loaders and a list of negative items to be concerned about. Well, that's great, but that wasn't what I was asking for. And when I was asking her questions, she became very short with me. I checked in with my husband to see if he was getting the same read that I was. He absolutely was. If I'm going to buy expensive appliances, I don't know about you, but I personally wanna know what's gonna be added into the invoice. For instance, will delivery be included or is that a separate charge? Would it be more beneficial for us to go to say Santa Maria for a lower sales tax or is that the same as it is appear? In today's marketplace, we all need to know these things. Kari became very short with me when I started asking those questions. Abrupt, and flushed . I don't know why? As a sales person those should be normal questions. And when I asked her the question of "if it were you what brand would you be looking at? "She actually got offended. What the heck? At that point I picked myself up, held my husband's hand, and we walked out the door. I hope you, Reader have better luck than I did. By the way, we did buy a washer and dryer set. We got a great deal at Costco. read more

Idler's Home - The Store is hidden beyond the trees. - Appliances Near Me - San Luis Obispo, California

Super easy ordering and text status updates throughout the install schedule, arrival, and completion. Joseph was a great installer!

All around excellent customer service! Similar to white glove touch. Professional, friendly, pleasant, timely....... SLO will always be my go to store for appliances and the like. Shout out to Carrie in sales. Joseph and his partner in delivery. read more

Warranty nightmare! I just heard a radio ad about their customer service and it reminded me to warn everyone to absolutely avoid this place. My wife had a refrigerator from here that broke down prior to the warranty ending. First off, their third party warranty claims company is terrible. It took us a million calls and forever to get them to accept the claim. THEN, we asked they send the warranty check to a different mailing address because we get a ton of mail theft at our house. They made the notes to do that in the system and STILL sent it to the wrong address. The check was stolen and cashed at a dumpy check into cash. Idlers said we would have to go to the FBI for mail theft snd it wasn't their problem. $1,600 down the drain. TERRIBLE customer service. So much for buying local, this place treats its customers awful. DO NOT recommend read more

They had exactly what we wanted (a refrigerator) and it was on sale. Unfortunately it will not be in stock until possibly early November but we can wait. It really does have a home town feel and Carrie was immensely helpful. read more

Initial service was fast, and competent. Five stars. (No purchase yet. Always have been happy dealing with Idler's Home.) read more

Once again, Idler's has provided outstanding service from sales (Brian Idler) through installation (Isaac, Chris, Trey, and Matt). They are so careful and diligent (always put a mat down to protect the floor). No job is too complex. I've had them install fridges, ovens, ranges, dishwashers, and microwaves. Same great experience everyThey're really good. Will continue to refer to family and friends. read more

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Everyone I talked to on the phone was great, responsive and helpful. They are a bit more expensive than a big box store but what you get is customer service and inventory that is actually on hand, as well as a set delivery date. Gordon at the Santa Maria store helped me identify a washer over the phone and had it delivered within 2 days. They also have some new but "scratched" inventory if you're looking to save, call the store for best availability. read more

We purchased two appliances within a week from Idlers. Both sales people were helpful and knowledgeable. We had two separate delivery crews, and they too were very professional and helpful. We love the consistent level of service. read more

Idler's, always a pleasure! Repeat customer here! These people have it together! From ordering appliances (Online, or in person) to answering questions and delivering their products up a narrow stair well! Their delivery people are the best! And their prices are competitive with the big box stores! Thank you again! read more

Ordered a fridge for my parents. Salesperson Dmitry (sp?) was great. Eventhough Unit was not in stock it was ordered and delivered as promised. Great communication throughout the process. Delivery was smooth and they moved the old fridge to garage and took the broken garage fridge away. read more

I stopped by the SLO HOME & Appliance store with the intent to buy a dishwasher. I was greeted by Andrew T. Andrew was very helpful in finding the model I wanted. He looked up specs to determine the noise rating. It was great to get it on sale. He also helped me buy a new garbage disposal. He was patient while I reviewed my choices. I'm so excited to get these items updated in my home. The installation charge is comparable to other providers. read more

This is the top appliance / furniture / bedding retailer on the central coast. Have purchased furniture and kitchen- laundry appliances from their Santa Maria and San Luis locations . The impressive thing with Idlers is that what you need and they will deliver to your convenience. This also means that your order is delivered, installed and ready to use before the awesome delivery team leaves . Speaking of awesome means can't leave out the sales and everyone else you meet when walk into their showroom - there is no sales pressure plus they are helping you get the correct appliances or couch to fit your needs regardless of the price recommend 1000 % read more

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Great customer service. I bought the extended warranty and have used it several times. All problems resolved professionally- they stand by their products. read more

They were very nice and helpful of all the options on the stove and on time ! Very well educated on the different options of the stove and very personable! read more

From past experience, we knew that Idler's had very competitive pricing, was local, and carried a wide selection of floor models to choose from. The sales staff seems to work as a team, although Tom was our principal contact. Tom kept us well informed of the delivery and their computer system complimented the office staff. The delivery and installation went very smoothly - a little tension as to whether or not we had the necessary clearances, but Evan was ready with a workaround. Evan and Jerimiah were very efficient as a team and had us ready to go expeditiously. read more

Idler's Home - Appliances Near Me - San Luis Obispo, California

Oh my gosh, I love these people! Initially, I was to buy a chair at a different location and they didn't have the chair I wanted after I drove 20 minutes to get there. They had told me they had it in and it was waiting for me. It was the wrong chair completely. I was so distraught, so I then called Idlers in San Luis Obispo to see if they had the Redwood Rocker Recliner (biggest and most comfortabole chair ever) which I was supposed to get at the other store, and they actually had TWO on their floor! These aren't in many furntiture stores, so I rushed over to Idlers in San Luis Obispo and was greeted by a very kind woman named Amanda. She answered every question, told me to take my time so I'm sure it's the one I want, to inspect it well and then I bought it, at a good price, right then and there. She was also able to get it shipped to me the very next day which I SO appreciated as it was urgent that I get this chair right away. (You don't want to hear the story, but it was urgent). Amanda was very kind, and kindly listened to me babble on forever and was highly professional and made me feel safe and comfortable buying this chair. I had taken out a loan for it because I needed it badly and she treated me very well. The delivery man, William and the other fellow were both very, very kind and also patiently listened to me babble, lol, and got the job done very quickly, setting the chair up just as I wanted and making sure all was right and asked if I had any questions. This couldn't have been a more perfect transaction all around and I most highly recommend Idlers in San Luis Obispo! Ask for Amanda! read more

Idler's Home - Appliances Near Me - San Luis Obispo, California

My family have been customers of Idlers for decades and always very satisfied with purchases and services - until now. We purchased a GE electric wall oven approx two months ago and the day it was installed we came to find out that the oven racks fit so tightly that it is a struggle to pull the rack out and back in - and in doing so the inside of the oven walls gets damaged - each and every time. So $1400 for a brand new oven and this is what we get? Can't return it, there is no fix for it, tried new factory racks with the same damaging results. 100% disappointed. Talk about a rip off read more

The salesperson Mikey was incredibly kind, helpful and super efficient. It was a pleasure to work with him. It went smoothly and the installers did a great job also. I really appreciate the excellent customer service that Idler's provides. Many thanks to all! read more

Darn this place wastes your time horribly. It's sad as this use to be a great business. They have hired nice people who have no product knowledge. Then management does a horrible job of covering their huge mistakes. I don't think they intentionally lied about everything to make more profit but that is another possible solution to their delays, misrepresentations and refusal to honor their word. It's just frustrating this use to be a really good business. read more

This is a much-belated five star shoutout for Liz, salesperson in the furniture department of Idler's SLO. She was so thorough and kind and patient -- and didn't push too hard. Her follow-up with backup choices and a respect for our price point and timeline made the purchase irresistible and helped me get my partner on board! We love our new La-Z-Boy in a color, fabric, and size specific to our needs. Thanks to Liz and her pleasant approach; we also appreciated the post-purchase phone call to make sure we were happy. read more

Professional, On Time, Experienced, Sales- professional, understood my needs, patient and understanding. Installers-ON TIME, professional, experienced, explained appliances thoroughly. I would go to Idlers with future appliance needs! read more

Idlers did a great job helping us replace our clothes dryer which broke down and was under waranty.

I purchased appliance from idlers atleast 5 times and I am having the worst experience you can imagine. I purchased a Sharp $700 microwave from their Santa Maria office with Dale as the sales rep. it was a floor model and we carries it home. Its a great microwave but smaller than our previous one and required a Trim. Dale asked me to email her the measurements and I did same week. There was no response. i called after 2 weeks and she said that she overlooked it but she will order tomorrow and I need to pay. I called next day, she is off that day as per her supervisor and it took me another 3 weeks for her to give me a quote. I paid $450+ same day at San Luis Obispo store. Now its 4 weeks, I left 3 messages for Dale and one message for Andrew at San Luis Obispo office. Everytime i got same answer, "Someone call you shortly". Its a horrible experience, someone higher up need to look at this terrible customer service. read more

I ordered the appliance on Monday and it was delivered on Wednesday. The delivery crew had to remove the old one and install the new one which required navigating some low ceilings and stairs. It also required removing the door handles and reinstalling them. They did it quickly without a scratch on anything. Idler's is the best appliance store in SLO county. This was my 4 th purchase from them read more

we have purchased many appliances from Idlers over the years. SLO has been my families home since the late 1700s. Idler's has a great selection of products, the sales staff is generally knowledgeable and provide a streamlined process for QandA's, sale completion and delivery of appliance. Idler's delivery/install team has been both efficient and competent, as well as punctual. I would absolutely recommend Idlers to all my family and friends. read more

The guys were huge and super strong they got my refrigerator in in a snap they even switched the doors to the other side for me they were so nice and so polite and so wonderful what a great fast nice experience and they didn't make any mess at all very appropriate very gentlemanly it was a wonderful experience I would always recommend idlers read more

The service was excellent. Tina took care of our paperwork for getting a new washer and dryer and it was delivered 2 days later!

I found my perfect queen-size bed at Idler's in SLO. Did I want it quicker than 2 weeks? Sure, but it was well worth the wait. It was a Sunday and I arrived about 2 minutes before closing. Elaine was happy to help me and take my order and I didn't feel rushed in any way. They delivered my bed to me this week with assembly. Ty not only assembled the bed, but took the time to show me how to use the remote for the headboard lights. Quick, efficient, friendly, and went above and beyond. For my next furniture purchase, I will try Idler's first! read more

Great, timely delivery. Pleasant delivery guys. Good communication from the store. In sore salesman was knowledgeable and polite. A very good experience from beginning to end. read more

My experience was exceptional. The salesman was knowledgeable but not pushy. The installation team was great. They kept in touch with me so I knew exactly when they were coming. They were polite and thorough. I highly recommend them. read more

I needed and purchased a new refrigerator very quickly with the help of Dennis in the SLO appliance store.

Idler as a local company which has been in business many years greatly deserve our local support! Their website is outstanding with excellent selection to choose from. Their follow up service was professional and on point. Their pricing was very competitive with the local big box store! Excellent service,selection, and value. read more

Idlers had the washing machine that we wanted. They delivered it when they said they would, and they hauled away our old washer. I've used idlers for 25 years when buying appliances. No need to shop anywhere else. Very satisfied! read more

We recently needed to replace a refrigerator in an area with restrictions on size. The sales person, Diane, was very helpful doing research to find options with the necessary dimensions, features, and colors. The delivery team did a great job with a challenging location, and took care to protect the refrigerator and other furniture from damage. read more

Would have been a 5 if it weren't for Justin. It made doing business with them an event. I won't buy another appliance from them. The furniture side is great! read more

Shopping locally at Idlers is definitely worth it. I found the mattress and bed frame that I wanted at Idlers Home in San Luis Obispo. They had a good selection for what initially seemed like a smallish store. Their prices are generally competitive with big box stores who do not offer anything near the service that Idlers does. Maridee was friendly, knowledgeable and professional. I felt like she was educating me NOT selling to me. She was vary patient with my shopping style. When the the time came to purchase, the process was incredibly efficient. I am very impressed with how smoothly the entire process went, all the way through delivery. They are all well connected with their computers, so the entire team had up to date access to my entire transaction . Delivery was exactly on time, and again, very efficient and professional. William and Joseph removed my old bed and set up the new one and then showed me how to use the new adjustable bed features that I had purchased. Later, when there was a small glitch, the Idlers Team went WAY out of their way to handle it to my complete satisfaction. Love my new bed. And love the service that I received at idlers. I have now ordered a number of new appliances from their SLO appliance store. I look forward to the same attentive service and will report on that after they are all installed. read more

We have done business with Idlers in SLO before but never had such an amazing experience as we did this past weekend! Our garage refrigerator/ freezer was finally giving up rather suddenly on Friday, and it became very clear we were going to need a new one ASAP. Saturday morning, it was storming outside, and so we went online shopping for a new fridge that could be delivered immediately, if not sooner! We decided to check out the idler's website and immediately found their in-house Outlet, where appliances that are perfectly functional and fully warrantied but cosmetically damaged are discounted significantly and eligible for extended warranty purchase. We found exactly what we needed there and called the store to speak with the salesperson. Andrew confirmed that the refrigerator/ freezer that we wanted was still available. He took pictures and texted them to me immediately. This confirmed that the damage was insignificant and only cosmetic, and for a garage refrigerator, who cares?! Additionally, he checked to see if we could be tacked on to the delivery service for that same day as we had an emergency or Monday at the latest. We felt the emergency delivery service fee was reasonable & well worth it. After we quickly discussed & then called back, Brian answered & as Andrew was with another customer, he continued with quote Andrew had worked up, confirmed emergency delivery was available same day & took care of charges over the phone, sending all paperwork via email, etc. Within 2 & 1/2 hours after sale, delivery was on its way & we had just enough time to get all our frozen stuff into cooler chests & bags! Matt & Cody removed old frig & VERY professionally made sure everything was ready for new one, installed, set up, leveled everything, made sure all was functional & they were SUPER informative about everything! AND the cosmetic damage was just a tiny dent at the bottom of the frig door. Follow-up via text AND email was almost immediate. All in all, THE most efficient & well-priced appliance shopping experiences EVER! read more

The folks at Idler's Home are always helpful and efficient. We were able to find a washer that fit our needs at just the right time after our old washer bit the dust. It was a floor model "demo" basically, so discounted. Delivery and installation went well and so far it works great. read more

We paid for a stackable washer/dryer, and it took about a month to finally arrive. During this process, I tried to call, and nobody would answer, and the answering system would not allow me to leave a message or speak to anyone. I had to send an email, and an associate from Santa Maria responded to say she would look into the issue. A manager told my wife they would handle the installation for our troubles, but later said they would have to charge us for it. They did leave it in our driveway. I installed it, and I will never do business with them again, as we had other issues on previous appliances (range and dishwasher). I like supporting local business, but we give up on them. read more