We walked into Pacific Coast Kitchen & Bath after a frustrating experience with one of the larger stores in SLO. Michael was super helpful and guided us to everything we need for our bath room remodeling project. Their prices are also lower than the same products elsewhere. We had shipping problem in the past due to Covid but they gave us a refund right away. Thank you and we will be back for our next project. read more

Pacific Coast Kitchen & Bath - Cabinet from Home Depot, faucet from Pacific Coast Kitchen & Bath - Kitchen & Bath Near Me - San Luis Obispo, California

Over the years we've spent about $4,000 with PCK&B. The showroom is excellent and choices also excellent. PCK&B also provides or will order replacement parts. Recently an internal shower cartridge/value they sold our plumber failed after 9 months. PCK&B declined to replace it, which was disappointing because the failed part also cost us about $250 in plumbing fees. Luckily I was able to find the same part on Amazon (I'm stocking up on these guys now) where it is being sold for quite a bit less than what we were charged by the combination of the plumber and PCK&B. read more

We purchased all of our fixtures from Pacific Coast when we remodeled our home. Great selection, price, and service! PJ, the owner, continues to provide excellent post sales help and service which has been GREATLY appreciated. Pacific is our go to business for all of our needs. Highly recommend them. read more

I am not having a good experience with this company. They have made so many mistakes. One or two small mistakes, OK. I forgive and understand. I like to support small business. But they have made many large and small mistakes and I am still waiting for them to fix things. 1. When they started putting in my bathroom tub, the technician took off the nozzle of my bathtub and water was RUSHING in fast and starting filling up the tub. When it got to one or two inches to the top I panicked and screamed at him "turn off the water"! I had to bring buckets to the bathtub and dump them in my shower (shower could not handle that much water). My heart was racing and almost slipped and fell. Finally he shut off the water but really, they should be more professional. I almost had a heart attack and my home was almost flooded. 2. After picking out my tile, they started installing with the WRONG tile. Had to take out and remove. 3. The grout on my bathtub was CRACKING within months. They used the wrong caulking. HOw could they not know this? I asked another technician to put in the right caulking and he did but why didn't they do it correctly the first time? 4. Shower door grief. First, they ordered a shower door for me that really wasn't functional for my needs. I needed a door that opened on BOTH sides or else I have to go in and risk burning myself with hot water. They didn't even think of this, to get me a door that suited my situation. Finally they put in the wrong type of door, it was beautiful but not great for me, anyways, it started leaking. Every time I showered water came out under the door. I told them about it and they didn't know what to do. At all. So they removed the door and put in a double door. Yes the double door was better for me but some of the tile was marred because of it and holes in the wall. I wasn't thrilled about that and George did not warn me about this. I am glad they fixed the door but they should have given me some kind of recompense for the marring of the tile. Now the grout is cracking in the shower AGAIN (have they not learned what grout to use?) Even after I had them redo the bathroom one? And the "fix" for the holes in the wall is falling out. 5. Yes, there is more! The shower in my bathtub continually leaks even when I have the nozzle on the bathtub spout down. So when you are taking a bath a constant waterfall of water coming down. So I am trying to tell George he doesn't really believe me. He thinks it's the shower head. Um no. I take off the shower head and there is a steady stream of water falling down. I get a plumber out and the plumber confirmed the problem. They used PEX piping instead of copper causing a slowing of the water so it's forced up above OR they put in the valve upside down. I am trying to get George to address this before I cannot find the same tile (they are going to have to break in shower tile). I am an understanding person. I support contractors in general but these were way too many mistakes. If I have to I am going to call the Contractors Board. I am a bit angry at this point. No apologies for any of these hassles and I have anxiety about not finding my tile again once they break into bathtub wall. On the positive side the bathrooms do look nice, the technitions are nice and pleasant (sometimes they can't speak any English) but really this is too much. read more

I would highly recommend the staff here. They are very knowledgeable and helped me find parts to fix my shower. Great communication and friendly! read more

This has been one of the most frustrating experiences I've had. I ordered a sink over 3 weeks ago. They charged me to ship it from NJ which was surprising most companies ship fir free if they don't have the product in their inventory. It was supposed to be here before Christmas. I asked them to call me when they had tracking information so I could schedule the plumber. I'm also coordinating other workers since I'm remodeling. They have never call me. I have had to call them several times a week and they always tell me they will call me back with tracking info but haven't done that once. So I continue to call them. Finally After 3 weeks I found out that the sink hadn't even left NJ and they didn't know when it would ship. This is after I was told multiple times it would be here by December 29th. I asked for a refund which I was told by the owner PJ, he would process that same day. I was able to find the same sink at Ferguson's which I received in 4 days. It was cheaper to begin with and they didn't charge me to ship It directly to my home. Pacific coast was shipping to their store and then I would have to pick It up. It's now another week and still no refund. I can't even get PJ to call me back. I have very serious health issues and do not need this kind of stress in my life. I know they don't card at all about me as a customer but I will never buy anything else from this company. It's not worth the aggravation. Now I have to get an attorney to get involved so I can get my money back. As of now, I have no sink and they still have my money. So frustrating. read more

I am in the process of remodeling two bathrooms and I needed fixtures for them. I've been to Home Depot and was really disappointed by the cheap feeling fixtures they have there. I went to Ferguson, but apparently they don't have enough staff to help me when I'm getting ready to spend a lot of money with them. I was totally ignored. Finally, I went to Pacific Coast Kitchen and Bath. Brian and his group of employees have been so helpful in helping me pick out the right fixtures and meet the deadlines needed by my contractor for all the fixtures. The quality is nice too - a real upgrade from Home Depot, but not gold plated. Best of all are my two fancy drain covers that make me smile every time I take a shower. read more

I recently went to PCK&B to obtain a replacement sink. Not my first time there. The young man that assisted me was really nice, not really knowledgable. After ordering, receiving and discoverying it was the wrong size, I returned it trying to order the right size. Well, Brian didn't want my business. He moaned about eating it and looked at me like I am the stupid woman who doesn't get it look. Don't worry, I won't bother PCK&B again. I discourage do-it-yourself types looking for expert help, its for the elite/contractors. read more

I like this place a lot. They have a great selection of upscale offerings. I purchased a vanity while I was there -- a floor model. It was of much better quality than the vanities available at Lowes or Home Depot for only a slightly-higher price. The purchase itself took a long time. The computer system was a problem, as I had elsewhere for another purchase. The salesperson helped me load the vanity into the SUV. He really went above and beyond the call of duty. I believe he was the manager, or one of the managers. I would have given them five stars if the purchase process had been quicker. read more

We remodeled our home in 1990 and purchased a Moen kitchen faucet from PCK&B. Recently a part of the faucet disintegrated and water shot out of the faucet in too many directions. I took the damaged part to PCK&B and PJ was able to locate the original order and part number in their computer database and the PJ contacted Moen about a replacement part. A week later the part arrived in the mail at the house and the problem faucet was fixed without cost. This is an example of the fine service this company has consistently provided our home over the past 27 years. read more

We love this place, high quality products and a great selection. The entire staff is outstanding but we always work with Joel. He really knows his products and is the best in helping you. read more

I have been an Interior Designer in Northern California, Southern California, and now on the Central Coast of California. I have worked with Pacific Coast Kitchen and Bath, and specifically, PJ, for several years. The showroom is well laid out with an upstairs area with bathtubs and showers, has a wonderful selection of samples and in-stock inventory, from budget minded to high end, and the staff is well versed in their product knowledge. I order all my kitchen and bathroom fixtures from PCKB, and plan to continue to do business with them in the future. For a family owned business is a small town such as San Luis Obispo, this showroom can seriously compete with the big city, larger showrooms and chain stores from other areas. Kathy Weiss read more

I can not say enough good about this wonderful place! They are upscale, but the prices are very reasonable for what you are getting. When I was looking for a Robern cabinet, their prices were comparable to what I saw online. PJ and the rest of the staff are super nice and helpful. This is always my first stop when I need a new bath or kitchen fixture! read more

We have use PJ for our entire house remodel and the experience was great. He really know his product and business. We purchased everything for our bathroom and kitchen and love everything. We would recommend Pacific Coast Kitchen & Bath very highly and will continue to use them in the future. read more

I will NEVER do business with Pacific Coast again. I spent two months fighting with Pacific Coast and Grohe to refund the cost of the shower system I ordered to replace the failed "Lifetime Warranty""expensive shower system. After 20 plus calls and countless hours, I finally received my credit less all shipping costs, plus, of course, the plumbers cost. Over $100 in costs, plus two months of aggravation to replace my "Lifetime Warranty" Grohe product. No Pacific Coast and no Grohe, ever again. Do yourself a favor and avoid these folks like the plague they are! read more

I too would like to say that these are the only guys to go to when you need plumbing fixtures. I have been a customer since 1994. They outfitted my first house and I lived there for 14 years. Their fixtures held up and when I occasionaly needed parts, they were there to help. Everything worked well. When I bought my new expensive house, I quickly realized I would need to replace many of the fixtures, even though they were super high end. Pacific coast stuff works and their service is impeccable. read more

I used Pacific Coast Kitchen & Bath for my bath and kitchen remodel for my faucets, sinks, etc. I was pleased with the quality of the items that I selected. I had a reverse osmosis system that kept causing me problems. They actually reimbursed me for the plumbing costs and credited me the original purchase price to buy another system. If you are willing to wait, they have exceptional sales-- just get on their email list. If you can't wait, they still will make a deal with you. For a local San Luis Obispo, they are really good. read more

While under a great deal of stress with not only life events, but also a kitchen and master bath remodel, the breath of fresh air in the whole experience was the staff at Pacific Coast Kitchen & Bath. Highly recommend a visit to this showroom in San Luis Obispo to pick and choose from all the high end fixtures and accessories. read more