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    Softline Computers & Services

    4.6 (7 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 months ago

    Services - Softline Computers & Services

    Laptop body repair

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    Staples

    Staples

    3.3
    (23 reviews)
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    I just went in the Port Orchard Staples store. I scanner and Josie helped me . He explained…read moreeverything to me and helped me pick the right scanner printer for my needs. Thanks Josie for all your help.

    I'm not sure if these reviews do any good, but I was so angry by the time I left, I sat out in my…read morecar and called the corporate office. They listened to me, but I felt he blew me off like a bad cold. I was using their Amazon return service. There were two people in front of me and about 6 or so people behind me waiting. There was one person at the Amazons return. She stopped in the middle of a return to check out a customer. I couldn't believe it.I saw maybe two customers in the store. There were more employees on the floor than customers. Several of us asked if there was anyone else to help and basically got ignored.i noticed one young man moving boxes around. He was "working" right in front of us. He finally said he would help the next person in line. I got up there and I said "you've got to be kidding me. You saw all these people in line and just now you offered to help?" He told me that he had just come to work and had some things to do. I grew up in retail and know what good customer service is. To say the least it was anything but good customer service. I asked him if I could speak to the manager and he told me he was the manager. I told him he better get his shit together then, because there were so many people waiting in line, and he just did his own thing. He said he had his shit together and that the Amazon return was a courtesy service and then said "do you want to return this or not" I could not get out of there fast enough. Everybody in line was complaining. That"manager" needs some basic training in customer service and respect! I will never go back to Staples!

    Eugenius

    Eugenius

    5.0
    (33 reviews)

    I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

    Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. !…read moreHe arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB

    Softline Computers & Services - itservices - Updated July 2026

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