Awesome service and super business owner!…read more Alpay serviced my phone quickly and professionally. My phone was a wreck--he had it looking good as new in 20 minutes. I'll also add that my phone is an older model and he had the replacement screen in stock, no problem. Alpay fitted me with a new screen protector and case - took minutes, and so much better than trying to figure out 'will it fit?' when shopping on Amazon. Prices are VERY fair and the service is awesome. Thank you Alpay!

Great work with reasonable price, fixed the broken screen on my IPhone 15 Pro Max. Took about 20…read moreminutes and can't even tell it was ever damaged. I would deign back if I even need another screen replacement.

Great service indeed Great to work with…read more Wonderful customer service with world class service

I called to verify dropping off my iPad for repairs. Neither the website nor maps and more…read moreimportantly, the tech on the phone explained that the Ridgewood location was closed due to covid. It's okay that the store is closed, but not relaying this information is sheer incompetence. Drove 2 hours out of my way for this.

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

This business is an absolute rip off. I highly recommend video game 911 in Denville, I dropped off…read moremy PlayStation to get the HDMI port repaired. I was told originally that it would be 3 to 4 days and then every day after that I was given some bullshit story. Day after day, the woman that works there would tell me it would be finished tomorrow and then the next day it would be finished tomorrow so on and so on so finally two weeks later, I received my PlayStation back still broken And was promised a refund yet I never received anything whatsoever.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!

Laptop stopped charging. Popped in randomly. They ran diagnostics for free and fixed the issue…read morefaster then its taking me to write this review.

Has always been able to fix my items in near term , fair prices, and provides options , always…read moregreat service

These guys are the BEST! Speedy service by great professionals! I highly recommend for cell phone…read moreservice! They also have a great selection of used/reconditioned phones for sale. Anthony is friendly and detailed.

They fixed my phone so that was good. Unfortunately after they fixed the back of my phone, my LCD…read morescreen needed to be fixed. I had to come in the next day to try to fix that. They told me to come a different day to get it fixed. The time until the next day came I realized my flashlight didn't work either. They didn't charge me to fix the flashlight and LCD that they broke, however it would've been nice if they didn't break it in the first place. Nice people though.

Would definitely recommend going to this place if you have a phone issue. The staff was extremely…read morefriendly and helped me. **in the context of COIVD** the staff abided by all protocols and I felt safe while in the store.

I was forced to visit Asurion due to a Google warranty repair related to echoes heard by the other…read moreparty during phone calls on Pixel 6a. Although I am still fighting with Google for this warranty claim, I appreciate Asurion's professional and human role in this process. Due to Google's work order process, Asurion had my phone for a month, during which time all it could do was to replace the battery, something that even the most technologically-challenged person would know to be unrelated. Still, Asurion tried to assist as best as it could. Shout out to Tomme! The moral of this story: Do NOT buy a Pixel 6a.

I made an appointment for a broken Xbox Series X because the website said there was a free estimate…read morewhen you specify what you want looked at while making the appointment. When I arrived, the store clerk told me the website was wrong and that it actually costs $60 to diagnose the system--making my trip a waste of time since I expected a free diagnostic. I paid it anyway, as the salesperson claimed it would go toward the repair, while also trying to upsell me on some all-in-one program for an additional fee. Three weeks later, I finally got a call saying they couldn't fix it and that I needed to pick up my system. That meant $60 down the drain, since they admitted they couldn't repair it. I asked if I could at least get a diagnostic report to show the next repair place, but they said they didn't have one. When I got my system back, it had nasty greasy fingerprints all over it, still broken, and as I was about to leave, the clerk again tried to sell me their all-in-one program. WTF! By the way, the website still says FREE estimate. This is a horrible, scammy operation. Avoid at all costs.

I was quoted $207 on the phone AND in person to repair cracked screen. 3 and a half hours later I…read morewas charged $341.12 and said he didn't know why I was given that price in which 2 others in the store heard. I don't recommend and I wouldn't return! Brian gave me the price and Jeffrey couldn't explain why.