Good survive and helps customer with care. Just be patient…read morewith them. I've had sever issues that they fixed

Find people who know what they're doing. such an inconvenience every time you need a new phoneread more

BUSINESS OWNERS WARNING!!!! Avoid this store!!! False…read morepromises and ruined business credit rating!!!!! I am writing this to warn other business owners about the complete lack of integrity at this Vitra location.As a business account customer living in a close by yet rule area. I was initially assured that my signal would be fine. That was a lie within six days, I brought all the equipment back to this store Because the phone could not make calls out, and the Internet was completely unstable. Instead of processing the return Tanya Brown, (the business account manager) and Cory Bowles (the district manager) refused to take the devices in store. They promised they would mail me shipping labels because there was a glitch in the computer system. I did not receive those labels until the end of February 22nd 2026!!! Between December 11th 2025 and February 22nd 2026 I spent multiple days and countless HOURS on the phone. I have actually logged over 38 Hours of my personal time just on the phone that was Highly Stressful each and every time. Not to mention the over 17 Hours in store, and 3 Hours writing emails!!! trying, pleading, to get a resolution to this issue and the labels every time I was told, sir we will ship you the label multiple times I went in store to ask why do I not have the labels?by stalling, being promised I would receive the labels any day,They intentionally ran out Victra's 30 day policy window even though corporate has a 90 day policy window in which things can be done. Don't misunderstand, I'm not talking about return policy, this is the policy for being able to do things when any account has tried to return and cancel contracts ( Which I attempted to do on day 6) I have knowledge that the commission monies Tanya alone received from my business account was upwards of $800 -$1,200 Tanya and Cory repeatedly promised me this would be resolved that I would get a full refund of my $307 and that my business would not be reported negatively to Dun & Bradstreet and Experian business and Equifax business credit bureaus...they (Tanya & Cory)lied again, and our account has now been reported severely damaging our business credit, our business reputation, our relationships with other investors, this is absurd and unnecessary, and the worst business customer service I have ever been a part of or even heard of this was done, maliciously and purposely I have demanded through emails help so I am now reviewing and demanding an immediate escalation from upper management of full refund and written confirmation detailing exactly how this damage to our Credit will be deleted,forever removed, and how this will be resolved. Avoid Tanya Cory and Justin(sales rep)and this store at all cost!!!! Anthony Robb Vice President of DivineInvestmentsETC.Com

Our experience at Verizon was very good. There is certainly a wait (4) and getting a new phone…read moretakes time. The reason for my review is a particular representative, the store manager, Michael C. He was extremely knowledgable about in store, online and what could only be done corporately. He spoke to everyone who walked in the store. He told us about bundled accessory deals, pros and cons to phones, and was helpful to his coworker as he multitasked. While we were waiting, he showed my Husband features in his android watch. Michael was just extremely pleasant to work with. He has and showed us the new and cool flip phone too- very tempting. Commendable customer service.

An amazing store with amazing customer service! Conveniently located with a dedicated parking lot…read moreand not as highly traveled as the adjacent shopping mall makes for easy access. We went in without an appointment and only had a wait a few minutes for what I would say is probably one of the best customer service experiences with AT&T ever!! The manager, George Rodriguez, was able to set us up with new phones and new plans, while multitasking and single-handedly managing and running the entire store on his own. Coincidentally, I had the benefit of George's assistance at the AT&T South Omaha store only a half a year ago and recall his excellent service there too! The store is neat, clean, offers of variety of products in a comfortable atmosphere. Everything offered is a solid value. Free Wi-Fi is also available while you wait. Highly recommend this store over any Apple Store experience.

Great staff, friendly and knowledgable. Nathan was a huge helped and gave me my options and best…read morepath.

Execellent customer service always welcoming customers with a positive a attitude, last time I've…read morewent I got attended by mince (hope I spelled his name right ) tall guy with black hair his such a kind person always happy to help he definitely deserves a raise he does a great job thank you for your service mince from Jerekier

I have been dealing with a business billing problem with customer service for over a month. I…read moreoriginally stopped into the Beverly Hills Plaza location in Omaha. The young man helped me identify that when I upgraded our company cell phones, there was an ipad that was not bundled correctly. It stemmed back over a year period and my accountant just brought it to my attention. After spending over 5 hours on the telephone with their retention department, I have not received an acceptable resolution or proper communication. I also called their Fraud line twice, leaving voicemails(goes straight to a message prompt). They indicate that they will call back in 1 business day. Never received a call back. I stopped by the Beverly Hills Plaza again today. The young lady tried to look up some of the info in question. She indicated that she did not have the means to see all the notes on the account. I had asked for a manager immediately when I walked in. After trying her best to help, she went to get her manager. I was greeted abruptly by a young lady that put her hands in her front pockets, did not introduce herself and started our conversation by saying there was nothing she could do. I asked her to call the proper department with me there, so we could try to get resolution. She repeated that there was nothing at the store level they could do. I asked if she was really the manager of the store. She abruptly asked me to leave her store and walked in the back. I thanked the young lady that tried to help me and left. I am a business owner and we have used ATT for our business cell phones for years. I truly hope this is not how you train your store managers to help your business customers or any of your ATT customers.

This review is for Shadow Lake. Very poor customer service in store. Long wait times. Lack of…read moreemployees. First customer in the door and 40 minutes later I had a screen protector installed. I posted a bad Google review and the manager from 601 S. 72nd responded. Rude manager Jose. He should be fired immediately!

This T-Mobile review is for online & phone customer service. The local store refused to help since…read moreit started online. I signed up for service only online, got charged for activation, & the next day I called to reverse my order. I called & tried to cancel, sat on hold for hours, was hung up on, & called again & again numerous times. I was charged for a month - no phones, no service rendered. I requested full refund & only got a partial, despite NO service whatsoever. After 3 months, I give up as I know I'll never get my refund. I would never, ever consider using T-Mobile!!!

I went into this store there were a lot of people waiting and one person to help. The guy was not…read morefriendly and seemed annoyed when we asked important questions I had no choice but to get a new phone. I wish I had actually went to a real Verizon store big mistake . I don't think it's ok to make people change plans claim they are paying less when it's really more. The lack of personality and helpfulness was ridiculous sorry you can't do your job. I am super disappointed then they messed up on my phone situation! I do not recommend this place at all go to a real Verizon store !

Service is trash, nothing works right or as described. And good luck getting any help from their…read morecustomer service line, typically just auto ends the call from their side less than 3 minutes into the frustratingly unhelpful experience