This is by far the worst ihop to ever be put in michigan. Customer service? Doubt any of the employees here know what that is. Food was colder than snow, took them longer to bring us our waters than it even did the food, had to ask twice for straws so I didn't have to be contaminated with the vile bacteria on their cups and finally received 2 straws for 3 people, ridiculous. Our server had nails longer than her fingers which left an imprint on my egg and had her nails touch my friends hash browns. Hashbrowns were burnt on top and raw below. It was all terrible, not to mention the fact that the same employee who had our table also charged me for a different persons order and when I brought it up she went to the back to hide and it took forever to get a manager to even comply with me. They couldn't even handle the situation right then and there and told me to call back tomorrow which I did and they still didn't get it settled. Employees should be fired and corperate should just have the building torn down. Most god awful place i've ever attempted to have a meal at. read more

Worst ihop experience ever. Even taking into consideration situational issues with COVID... service was slow, food was cold, order was incomplete, took 3 requests over about 10 minutes to get someone to bring syrup for our cold pancakes. Noticed on our way to the restroom that the young staff seemed to have no problems texting and socializing. An incredible disappointment. read more

Windows need to be cleaned entryway needs to be kept vacuumed and needs to be upgraded and repairs done to the booths I will not go back to this IHOP I felt dirty sitting there eating read more

It's IHOP - I'm pretty sure everyone knows that they serve pancakes 24/7/365 in addition to other stuff. This is pretty representative of the chain - decently clean, decently staffed, and decent food. Honestly its pretty much the beige of breakfast chains - it's middle of the road and a bit boring, but the food is edible and you won't catch scurvy and die eating here. :) read more

Decided to go out and treat myself for breakfast. Chose the IHOP on 28th street. Six half slices of warm French toast, two burned sausage patties and a cup of coffee served by an in-attentive waitress, for almost $16.00 plus tip pretty much tells the story. My table was close to the service area where the waitresses gathered to talk about their customers and giggle at the attention of a dis-functional manager. The only efficient person in this place was the bus boy. Not a fan of this place and will not go back read more

Hostesses aren't friendly at all. We asked for a booth and got the dirtiest look ever. Food is ok. I have had better service from different IHops. read more

Good service. Good food. Fresh coffee. Everything here was up to par in my book. Everything seemed to be quite clean and the staff were all friendly. Food came out fast during a busy time. read more

I literally had to download yelp to write this review. Never in life have I experienced such a terrible Ihop. It's ran by children that can't be over the age of 15. The food was poorly prepared and just plain incorrect for the simplest meal. My French toast I ordered was clearly made with sliced bread and not the regular thick toast. Our drinks didn't arrive until literally after our food. Our waiter has to have a different waiter apologize because we never received our drinks so we had to as another waiter. When I first walked in the restaurant two of the waiters were complaining about the lack of tipping and their tips not being up to their standards, however, their Costumer service had been and excuse my langue so piss poor. Please if you care for your money don't eat here. After complaining the waiter decided he wanted to have an attitude as well. I've always been respectful to all waitress and tipped well but this place should be shut down. read more

One waitress with 20 people sitting there. She said she was the only one working. There were people that had been waiting to pay, one just wanting a menu and none of them had seen anyone to take care of them. When the lady finally showed up she told us it would be a 15-20 minute wait as she was the only person. read more

I now remember why I don't go to IHOP... they are over priced 2.29 for plain old coffee.... no excuse for that. They got the order right but instead of giving me my proper change they gave me back my bill total. Two stars only because it was quick. Won't be going to any IHOP again. Used to love it but for the food and drinks they need to rethink their pricing. read more

It's food, technically. Juice is watery, bacon is basically just warmed up, hash browns have no crispy bits, and the eggs were watery too. Not to mention the glass had crud on it and my paper napkin looked like it was already used... read more

It's IHOP. Pancakes. They give 'em to you free on your birthday if you sign up for their email list. (Or heck, maybe you can even just show them your ID? I dunno. Ask.) I like free pancakes. They taste better than pancakes I have to make myself. But really...it's IHOP. Nothing fancy. read more

Took the family here for breakfast while we were traveling, figuring it would be a safe bet. The food was good, service was average. Everything was as expected until we went to the bathroom to get cleaned up after. The bathroom is off their prep kitchen area(no big deal) went in to find no soap or even a soap dispenser, it was ripped off the counter! So there was no way to wash after using the bathroom. This bathroom is also used by employees who then walk directly in to the prep kitchen!! Gross! I confronted the manager about this and she was oblivious to the issue and stated that they wash when they get in the kitchen. I then asked her how that was ok because they go to the bathroom and then touch the door and not to mention walk right in to the prep kitchen! She walked away to get their corporate number for me and then came back to argue that their was soap in the bathroom(which I triple checked before bringing the issue up, if my phone was not dead I would have taken a picture) Next stop corporate! Overall stay away due to health/safety concerns!! read more

So my bacon came out not crispy at all delivered by the manager TIM..... I tell him I don't want it like this.....then he brings over a dirty plate with grease on it and as I'm looking at the dirty place confused he says (it's just grease) I'm thinking to myself (really) and the guy has an attitude about the whole thing and his finger touch my food when he took it back and was going to try to give me the same bacon.......TIM was very rude and unprofessional I couldn't believe he did that but o well.......everyone else was cool.....TIM bad job......He even seemed a little racist....won't go back read more

Food was good people were nice... but we did ask how long the wait was and we're told 5 to 10 min and it took well over 40 minutes.

Witnessed what seemed to be a former employee get horrible treatment this afternoon. From what looked like a manager (grey hair) - overheard her ask why she was being disrespected to which he responded "because you're not a customer you're an ex employee". As a business man myself, I couldn't believe my ears. Will be using this as an example in my seminars on what not to do. Lost my appetite. Won't be coming back. read more

We were greeted promptly upon arrival. Our server was fine and our food arrived in a timely manner. We ordered breakfast and everything was cooked to order. Thank you for a good meal. read more

Decent, very mainstream food and mass quantities. Service at 28th St location is very slow, due to how busy it is, next to hotels and freeway ramps, but the servers were very pleasant and attentive, once it was our turn. The place was also very clean, despite all the traffic. Solid, but usual. read more

employees were nice but gluten free waffle tasted like chemicals and was inedible, also cross contaminated with gluten. concerning sign about hair in food on pick-up counter :/ read more

This location seriously needs to get it together. We haven't had IHOP in over a year because the last time was such an awful experience at this same location. We decided to give them another chance. We ordered through the convenience of DoorDash and it took forever for our Dasher to get our order, even after inquiring about it 4 times! She delivers our order and it's not correct. We were missing 1/2 of our order, and what we did receive was cold and not cooked completely. The hash browns my husband got were still raw, and I didn't even get the hash browns in the omelette I ordered. My husband called and spoke to a manager who offered to make us what we're missing, but we're unsure if we'll even receive them via a separate Dasher. We've been so hesitant to order IHOP for so long because of how terrible our dine-in experience was last time, and we obviously regret that decision. DoorDash was great to work with. They credited us back what we were missing and our Dasher was very apologetic, though none of this was her fault. Giant thumbs down for this restaurant. read more

Extremely slow service. 2 groups of people behind us got their meals and one group is finished. We put in our order before them as well. The waitress claims that they forgot about us after 40 min and is just now "getting it together". IHOP #mybusinesslost read more

My mom and I came to this iHop on a Friday morning and was beyond pleased with the service and food!! Our waitress was absolutely wonderful and super attentive (I believe her name was Victoria), we even called the manager to tell him how wonderful everything was! I've eaten at many many iHop's and this one was by far the best! read more

I walked in to order to go at 12:30am I waited standing by the cashier for 20 min and no one came to me, I went inside to get someone and two guys having an arguing because no one wanted to take my order, finally one of them took it and asked me for my side and I asked him what kind of sides and he said "I don't know" so he works there and he doesn't know the sides nor can ask someone? He messed up someone's else's order and In front of me he said "I don't care I just wanna eat" TERRIBLE And unprofessional service, I'm never coming back, this place is a joke. read more

Our server Charlott was fine, but the cloth backs of the seat booths were so filthy and gross. I emailed the corporation, lets see how long it takes to get it cleaned up or backs of booths changed. I won't hold my breath. We sat at a table LOOKING at the booths, GROSS read more

This is honestly the best experience I've had at IHOP. The server, Rebecca, was friendly and prompt. The manger was assisting as they got a little rush. I didn't catch his name but he was very kind and followed many of the service steps you would find at a fine dining restaurant. I was very impressed. read more

Very disappointed, not only did it take ten minutes to have a server come to me in a corner that was all his tables. I had to ask him why my food has taken 35 plus minutes to come while three tables after me are eating? Sorry sorry sorry, yes you are. Terrible experience. read more

My family of 8 were here yesterday and said we were in a rush to get to the airport and needed a good meal in a hurry. The staff was more than accommodating and rushed as quickly as they could. Food was amazing and our waitress was great, she even thanked my father "Military Veteran" for his service. read more

When I went to this IHOP, they brought out the wrong food three times. By the time We got the correct food it was lukewarm at best. The service was horrible and they charged me $5 to share a meal with my friend. When I got up to leave a lady came over to start cleaning the table before I got out of my seat. Overall not a good experience. read more

Not good service. The restaurant was only about a quarter full so not busy at all. We were seated and ordered, 4 tables were seated after we order and all 4 FULL tables were served before us. I'm not sure if they forgot about us or what. Our waitress was slow and forgot just about everything we asked for. We did not get a chance to eat our food we ended up taking everything to go. We spent $30 for a horrible time. I would not recommend this Ihop location of your thinking of having a sit down dinner. Also this is not my first bad Expirience with this location. read more

Ordered a turkey dinner to go.. Soup in the bag sideways with lid half off. Less than half bowl of gravy. No silverware. Staying in a hotel next door. Won't be going back to ihop. read more

ABSOLUTELY TERRIBLE EXPERIENCE not our purpose for stopping there, !!!!!! My wife and I were shopping with my granddaughters one evening, and the girls said that they were hungry, so we stopped at IHOP. The waitress was very pleasant, and as we ordered, my wife and I ordered from the senior menu, as we had eaten a larger late lunch that day. As the girls ordered, the waitress mentioned that the children meals were free on Tuesdays, and pointed to a sign that said kids eat free. That was not our purpose, but my wife said that was nice. Upon checkout, the owner/manager checked us out, and I noticed that the bill included all items were charged. I asked about that and the man said that because we ate from the Senior menu, He was going to charge for the children men. I really had no problem with paying the entire amount, however I did say that it would have been nice to have been told that ahead of time. It was his demeanor that was offensive, and he implied that we were trying to get away with something. I then told him that I had been a business owner and had my employees told the customer something in good faith that I would have honored it. He became belligerent, and had I not had my family with me, I would have had some choice words foe the "gentleman". I just paid the entire bill, went back, and left a ten dollar tip for the waitress, as it was not her fault, and told the owner that I would not be a returning customer. I HAVE NOT, NOR WILL NOT RETURN IN THE FUTURE. read more