There are times for places like IHOP and Dennys. Many people cringe at the thought, but I love breakfast throughout the day and let me get straight that BREAKFAST is the only IHOP meal that I will ever order, no matter what time of day it is. That said. Terrific service at this IHOP. No They can't do anything about the food, but at least I was in and out quickly! read more

Never coming back because of the horrible service. I'm not sure if the employees were underpaid, that's why they were being extremely rude. Most of them would rather wander round instead of actually providing help. "I'm not your server, your server will be with you soon", that's the line I keep getting when I asked for help. Instead of claiming that they aren't my server, can they do something useful and ask our server to come???? I didn't even know who was my server cuz she never greeted us. When our server came, she gave us an attitude...excuse me??? What a "great" way to start my morning... read more

I was craving American food for dinner so I decided on ihop. Usually ihop pancakes taste the same no matter what state you're in (in the US) but for the first time, I had ihop pancakes that did not taste like how I'm used to. These pancakes tasted like homemade ones, from the "just add water" box mix that I make all the time lol. The only reason I eat at ihop is to get light and fluffy pancakes with that distinct flavor I can't recreate at home. It wasn't horrible; but it just didn't taste like ihop pancakes, and that's their specialty so it was a bit disappointing. The service was great though! read more

First of all, if you going to an IHOP and ordering anything but breakfast it's your fault, not theirs. Second how can you expect an American franchise to serve healthy, light food, that impossible. IHOP is about late brunch with a bunch guys, it's the real world equivalent of Harold and Kumar's Whitecastle. So for the food, stick to pancakes and eggs. I like the hash-browns but those aren't that good here. The only downside about this particular branch, it's always crowded on weekends and there are long waits. Finding a parking spot is another hassle. Caution: "Whatever you do, don't park in a space not marked for IHOP customer. You will be ticketed.". I have received a ticket parking in one of those free spots, so I would recommend parking in the Richmond Malls across the road. read more

Not my first time at IHOP but it's been a while since I've been. The portion sizes are pretty small in my opinion... Nothing special. The pancakes are definitely the best here but probably not enough for me yo want to come back. I got the breakfast sampler. TBH I probably should have just gotten the pancakes. My partner and I also got an appy sampler which had deep fried mozza sticks, chicken fingers and also onion rings. We were expecting it to come out first as it was supposed to be an appetizer but didn't end up coming til after we were done our meal. I'm sure the server forgot to ring it in but didn't want to tell us that she messed up. It was really busy the day we came but the server we got was so frazzled she seemed very confused. Service was not that great. Would I come back? Probably not anymore read more

It's just one of those places where it's kinda 'meh'...neither really good or really bad. Just find this location is a bit cramped compared to the roomier one in burnaby...esp. at the seating area at the front doors, watch out for the chill. my personal fav is the orange marmalade sauce w/ the crepes. Not fond of their so-called strawberry toppings, they're canned one, w/ the great artificial sauce ;) though it's not saying much, i still prefer denny's for more variety, esp. the desserts ;) read more

We decided to go to IHOP after we endured a horrible service experience this morning at the Diner no.1 in Stevenson. We were greeted with a huge smile and seated promptly. The menu accommodated my dietary restrictions and I ordered an egg white omelette with swiss cheese and turkey bacon. Our waiter Kelly, was FANTASTIC and for three of us the total bill came to $35.00. I will definitely be back! Keep up the great work guys! read more

Wanted a nice American/Canadian breakfast with two colleagues and we sat at the booth which was obviously made for very little thin people cause we were squished in like sausages We ordered steak tips & eggs which were actually fantastic, sausage & eggs with pancakes and tea - it was ok sausage was a bit salty but the pancakes were good, and a ham and cheese omelette which was ok. The coffee was terrible - didn't even taste like coffee - so we ordered tea. Al in all was an okay breakfast but I think there are far better places in the same area that are better - so sadly we will not be returning. read more

Likes: pancakes, service Dislikes: presentation of food Background: Was craving pancakes for dinner so naturally went to IHOP. 'Twas a cold December night in 2013 and i was accompanied by my family. Ambience: It is very cramped, so I can only imagine how breakfasts are like at this restaurant. It's right across from Richmond Centre, so I'm sure it gets very crowded. I went for dinner, so it wasn't busy at all. We actually thought it had closed for the evening. Food: I ordered a mocha, which was presented to me in a huge cup. Bigger than my face. However, it didn't look as appetizing as the one shown on their menu. I also ordered red velvet pancakes. These were a hit sloppily stacked together with a little bit of whipped cream and cream cheese sauce. Presentation again, wasn't too sexy. Boo. It tasted standard IHOP though. Of course it was too sweet. But I loved it. Service: Was seated right away. Given that it was practically empty, we got our food right away. The server had a sarcastic, dry humour which I enjoyed. Our glasses of water were always filled. Value: Pretty good deal as always. Portion is fair for the price you pay. Verdict: This location is pretty prime. Would be nice if they have a bigger restaurant though. Just need to work on their food presentation to make things look really appetizing. Even more than they do in the menu description! read more

We came here on a hung over Saturday. There was about a 10 min wait for a table, parking was pretty tight, we were all not feeling well and well . . . Life was just hard that day lol The food is what you expect for breakfast. Some great pancakes and breakfasts but the kind of stuff that is impossible to screw up. The reason for the 5 stars is the service! Once we sat down our like 6'3 male waiter came around and he was with us every 5 min or right when he saw something or someone that needed any help. A real class act that took our hangovers away! If you want to go out for breakfast, why not come here and be treated like a movie star lol. read more

Just had breakfast here at 10am Monday morning so it wasn't busy at all. Tall lanky guy took our order. Gave us our food and that was it. Gone. Disappeared. My kid asked for over medium eggs and got two flat rubbery hard eggs. I ordered the smokehouse sausage breakfast. They gave me a wiener. It was so gross. I complained. They did nothing. Don't go there. read more

Came for an early lunch (i.e. late brunch) on a Saturday and didn't have to wait for a table. Service was friendly, efficient, and prompt. Food came out quickly. We chatted and sipped on coffee until the cows came home, then paid the bill and left, stuffed and relaxed. I was also surprised that most breakfast dishes exceed $11. As far as food goes (assorted breakfast proteins, hash browns), it's IHOP, folks. But I was also surprised, pleasantly, that I enjoyed the buttermilk PANCAKES here more, say (dare I say), than those at some current hot-spots like Jethro's Fine Grub in Vancouver (even though the latter dishes them up at four times the size). read more

(FIRST) Us: 4 adults, 4 kids (4yo, 6yo, 8yo & 10yo) from NYC on vaca.. We came at noon'ish on 12/23; parking lot was full, waited 5 mins or so and got a spot, and was then actually seated pretty quickly. (STAR) Our waitress (Robin) was genuinely nice, knowledgable and fast. Informed of us local peanut laws and made us feel comfortable about our dining. Another passerby wait staff gave us wifi. (STAR) We ordered typical IHOP platters. Some key highlights: The pancakes (i had 'jelly donut' trimming) was pretty good. OJ was a good as well. Eggs, bacon, sausage, etc.. was regular IHOP but was served super fast and friendly. (STAR) Only caveat (for me) was the gravy on the country steak; it was a little too buttery. Budget friendly. Super attentive and quick service (thanks again, Robin). Overall stress-free environment and supportive staff and patrons. I'm sold (STAR). read more

Horrible food, ordered this special with eggs, ham, sausage and hash browns that included pancakes, and it all tasted awful. The sausage was soggy and oily (it was probably just lard), the ham was extremely salty, the eggs were hard, the pancakes were raw. You'll be better off eating good food at the comfort of your own home! read more

Amazing customer service. Iv only been here 2 times and my first the server was big loud and happy and my second the server was soft soothing voice and funny! My fav is french toast with strawberry syrup cranberry anf banana. They have mirrors that really makes the place look big when its small. read more

Great pancakes had the chocolate chip pancakes and orange juice Server was great she is a computer prof at kwantlen . I will be back great read more

So, today we decided to go to IHOP for lunch and we arrived at about 1:05 and the manager told us that we would have to wait 15 minutes or less. GUARANTEED! So, we waited about fifteen minutes and then we asked the manager if the table was ready and the manager said, word for word "We're setting the table". So, we went to sit down again. 15 minutes mutes later, my friend went to ask and again they said "We're setting the table". So, of course, my friend sat down again. Fifteen minutes later, I asked AGAIN and she said the man still hadn't left the table. WHAT!!! So, she just lied to us three times!!! Wtf!! We sat down again and she said that she would split the table so, we were like "fine, whatever". Then, she gave our table to someone else! We just left after that and went to the restaurant across the street. NEVER EVER GO TO THIS PLACE. read more

Good place to take a breakfast. The speciality eggs and pancakes are good and the portions are big. Not cheap.

This is top of the IHOP restaurants. Quick and friendly staff. Classic look outside and in. The food tastes good, properly cooked and no problems. read more

We ordered a "Strawberries & Cream Crepes", but there's not a single strawberry in it, only strawberry jam on top of the crepes. We asked the waiter what's going on and he keeps saying that there's no mistake and that the "strawberry jam" is strawberries even though the picture on the menu clearly shows many strawberries and the description says there are strawberries. The manager stood right beside him looking at us and said nothing. Strawberry jam is not equal to strawberries. Very dishonest place. read more

From great, friendly service to food quality- it was excellent! Long standing culinary landmark in Richmond. Keep it up!

The food quality was less than expected. Ordered the pancakes, not so good. Heavy and dense. Ordered a large glass of milk and paid more than a gallon cost. Ham was burned around the edges. All in all, not worth 14.00 for 3 pancakes, milk and 4 small slices (quarters) of ham. Will not be back. read more

I just had dinner at this location. I was interested in their new "Simple & Fit" collection of meals under 600 calories, so I tried the $12.00 "Simply Chicken Sandwich" (470 cal), which comes with a fruit salad. The chicken breast was *processed* meat, and there was nothing in the sandwich, I mean NOTHING in the sandwich besides a slice of tomato, a pickle, and a leaf of lettuce. It was so dry. They could have drizzled a bit of low-fat dressing on it and still kept it under 600 calories. The fruit was under-ripe and flavorless. I'm shocked they have the nerve to charge $12.00 for a meal that probably only cost them about $2.00 to make. If that. read more

Food was nothing special... a bit pricey. Service was good. Just make sure you leave a nice tip... or be harassed by their arrogant waiter. Just arrived in Canada with my family 3 months ago. I come from a country where tipping is optional and, by no means, an obligation. It was the first time I ate at a seatdown resto here and didn't know better so I failed to leave a tip. As we were on our way out, we were suddenly verbally harassed by our waiter (a white guy with glasses), who was earlier very courteous to us. Maybe it was more my fault but it doesn't really say much about good customer relations. Now, we are all terrified of the place. :( read more

Great servers but pricy foods.small for limited parking spaces for customers.will walk next time to this restaurant.

Poor customer service from the moment we entered to taking order our server was rude and insensitive. Not worth spending your hard earn $$ on this IHOP. read more

IHOP is amazing I went on a very busy day so I don't know if this is the reason why they were so fast but it was amazing how fast they were. They started off by giving us our seats then right after we sat down she asked if we would like anything to drink or if we wanted to wait, around 5 minutes later she asked what we wanted to eat. While we were eating they would stop by and ask how we were doing and pull a few jokes. The food was delicious if you go there and you like pancakes a really recommend the strawberry banana pancakes, it's really really good. At the end of the day the food was good the service was great and the price was cheep read more

Consistent food and friendly waiters/waitresses. The lady at the front who rings you up should smile more tho, get some advice on how to be friendly with customers. read more

I came in for brunch and ordered a standard pancake combo with an iced mocha. I felt as if the iced mocha was a bit bland, literally tasted like water with chocolate syrup (I've had much better from other IHOPs) and I asked my server if he could remake it, and instead of trying to make the customer happy, he seemed to get offended and started saying that's how it's supposed to be made, shifted blame to other members of his team, and never got back to us on the drink. It's one thing if the food is a bit subpar, but as a server, if you don't do anything to at least try to make it up to the customer, it's totally unacceptable. If you see a server called James, run for the hills, or at least another IHOP. read more

just a regular ole ihop if you feel like pancakes and omelets for breakfast, and that's exactly what we were looking for.. service was good, food was as expected.. we had no problems with it.. it's an old place, so it doesn't seem all that nice, but what do you expect, and we wanted something familiar, good pancakes, good price, you can't beat it. read more

I've only been to this location a few times but my last experience was a nightmare. On Saturday night I came with a couple of friends to eat. As usual we were the only guests in the restaurant. Service was absolutely horrendous but what was I seriously expecting ? Food was dropped off & the bill was smacked onto the table as well. Our waiter didn't even ask if we were okay or if we needed anything. How did he know we weren't going to order more? Anyways After we finished eating I saw something move really quickly across the floor. I looked carefully & saw a mouse running up & down the booth leg. Like the mouse was in the booth.. then climbing onto the top of the table. I was mortified (lowkey wished I could force myself to puke up everything I had just eaten) & told the staff about what I had seen. The guy at the front said & I quote "yeah it's been around for a while, he's looking for a way out". So uhm yeah Ihop will never get to have my coins again. I'd stay away because God only knows how many mice are crawling all over that restaurant. read more

Got there around 7:40p.m. I don't know if they were closing but we barely sat down and server was asking for our order. I have a wheat/barley and I know that IHOP can do an omelette with "real" eggs and without their splash of pancake batter. I was going to place my order but the server said that it won't be possible and I couldn't ask for real eggs. read more

This is the place to go if you're looking for a breakfast that is more than a couple of fast food bites. I left full. The menu has a few health choices, but the majority of pancakes are overly sweet and I rate them as more dessert than breakfast. It's nice to have a carafe of coffee right on the table for easy refills. Not bad. I prefer a few other IHOP locations that are a bit newer, but overall a substantial portion served at a reasonable price. read more

From the friendly welcome upon entering this long-standing community restaurant, the experience was excellent! The cook was visible as was the preparation of the food - it was fresh and carefully prepared. Our server was excellent!- reading our minds, bringing items like extra napkins without even asking. All around a great way to start a beautiful morning in Richmond! read more