I'm waffling between 2 and 3 stars. My eye doc recently retired and transferred his patient files…read moreto Heritage Valley. I needed to have new lenses put into 2 pairs of glasses. I set an appointment and when I arrived the office was nearly empty I had to wait for the optician lady to return from lunch or break. It took about 20 minutes of her typing on her computer with very little interaction. 7 to 10 days for my glasses. After 2 weeks I was called and told my glasses were ready. The lady hands me a bag with my glasses, I look inside the bag and she asks if I want to try them on. Of course. They fit okay. When I get to the car and put on one of the glasses I noticed a black ink mark on each lens,that I had to clean off. Maybe I was spoiled by my old eye doc. He would personally meet with patients picking up glasses, make sure they fit perfectly and then clean them. I'll be looking for a new optometrist.

Good place but the receptionist is the RUDEST person I've ever met in health care. I've come here a…read morefew times and I've given her the benefit of the doubt of maybe having a bad day or I'm being a bit irrational...NOPE! Each time I have the WORST EXPERIENCE with her, with a resting b*t@h face which is so inviting!!! The rest of the staff are great though. I just would suggest getting a pleasant person as the first person you talk too and represent Heritage Valley Eye Care in Santa Paula. I'll drive to Fillmore to avoid her.

I highly recommend this office! Best experience m! The doctor and staff were extremely…read morehospitable, professional, and helpful. Highly recommend!

Needed an optometrist for one of my children who was complaining about his vision. After searching…read morethrough my insurance site we landed on East Ventura Optometry as it was around the corner from our house. To be honest I'd driven by here 100 times and never knew it was located right next to the veterinarian clinic. You walk in and it is a quiet space with music faintly in the background. The optometrist assistant treated us with new patient paperwork and we waited only a few minutes before going back for eye photos and initial processes. Dr Debon then came and took us back for the exam and helped work through my son's complaints and checked his vision with multiple tools of the trade. We came up with a plan and then went out to choose frames for new glasses. The processes was seamless and the best part of the visit was how low key and mellow it was. As a smaller office we got the opportunity to have a full visit conversation and everything was not rushed just to see everyone. Hands down highly recommended!

The receptionist is rude !!!…read more They used to be friendly and courteous.

I had been with the same optometrist for 20 years. When he retired I ultimately moved to Family…read moreOptometric and I couldn't be happier. The staff and Doctors Holden and Knapp are wonderful.

I really like this place. Dr. Goodman is old school yet still modern enough with the game. Have…read moregone last three years to get updated glasses. Started with readers but having a computer job, she recommended computer glasses and they have been a savior. No gimmicks or trying to over sell anything. All the staff is nice and respectful. Return and recommend YES.

I have been going to Dr Goodman for years and she is amazing. She takes the time to collect all…read moreinfo to make good recommendations for eye health along with vision checks. She takes her time with patients and sometimes runs late but always makes time for everyone. Her staff is fabulous and helpful with scheduling, billing and even managing safety with the population in that shopping center.

This is the worse optometry office that I have ever been the front lady is so rude the person who…read morehelp you pick your glasses is very rude she told didn't event said what option do I have to pick my glasses she sad pick and will see what you can get In another situation the doctor is very nice ask lots of questions about my vision. The lady who did my eye exam was very nice as well but just because those other too ladies wouldn't recommend this place and would never go back

very rude to my wife and closed store 15 min before 5pm my wife was rushing to pick up her glasses…read moreand all 4 women came out and said it was closed in a rude way

This office is efficient and the doctor takes time to talk to you about your eyes and prescription…read moreand find out any issues you are having. I really appreciated Adrian for his help with finding my glasses and he was so fast with calculating cost and knowing the best option to get the glasses I needed and wanted and still being covered. I love my new metas! Thanks Adrian for going above and beyond.

This place continually tries to upsell you. They offered me tear duct plugs for my dry eyes and…read morewhen I asked, I was told it was completely covered and there was no cost to me. They even told me to come in as often as I wanted because they were basically free. They never gave me a cost estimate because they said it was covered. 2 years later I get a bill for over $1k because apparently it wasn't covered and in the entire 2 years (over a dozen visits I had in that office) they never once told me that I owed them money. They just kept letting it build up. I would never have gotten this service if I had known it was costing me money each time. They never once told me there was a deductible in the 2 YEARS I came to the office. Only kept continually telling me it was 'completely covered' by insurance. I didn't even know they were billing my medical insurance and not my eye insurance because it was a 'medical' service. They didn't explain any of that. I did complain and they did write off some of the cost, but they are still expecting me to pay several hundred dollars for a treatment I would have turned down at the very beginning if they had told me there were any cost. The fact that it was 2 years of fees building up before they let me know is ridiculous. The whole thing feels like a scam. I shouldn't have to pay any fees, but I'm done arguing. I just hope that this review warns others to at least don't take their word for anything and double check your own insurance even if they tell you things are covered. And make sure you are asking if they are billing eye insurance or medical. I always thought it was weird they kept trying to upsell additional tests, etc, but didn't think it was a big deal because you can turn those down. But I should have gone with my first instincts and found a different Dr. after my first visit.

Dr. Lum and his Associates are outstanding and should be recognized…read moreas a firm that commits to your eye health. Dr. Lum, ophthalmologist, is a Doctor that cares about how your eyes are doing and goes way beyond his duty. His staff is the best and THEY all care. A very busy office but always has time for you.

Well trained, professional, kind, and knowledgeable staff. Highly recommend. Our entire family uses…read morethis office.

Dr Skromme has been our family optometrist since we moved to Ventura in 2013…read more Dr. Kris Skromme was incredibly thorough during my exam and explained everything clearly and patiently. The office at Two Trees Optometry is beautiful, spotless, and uses state-of-the-art equipment. His staff was warm, efficient, and genuinely helpful, and they have an impressive selection of frames.. Dr. Skromme and his team are outstanding -- I highly recommend them!

As a new patient I had a very good experience here. Their online appointment system was easy. I…read morelove that they offer appointments during lunch time since I work nearby and wouldn't need to take time off from work. The office is equipped with advanced technology. They have an equipment that can scan the back of the eye to detect any issues. Dr. Skromne took the time to explain and show me what the scans indicated. I did not feel rushed at all, and actually thought they were extra patient with me especially since I kept switching deciding between getting glasses or prescription sunglasses. The whole team was professional and friendly, from the welcoming receptionist to the Optician who fitted my glasses. Would definitely recommend!