I have been to this office for 2 visits. My first visit was for an eye exam with Dr. Kristina Dea. I came in and a technician did the vision pressure and light testing with me. Dr. Dea did a thorough exam to get me set up with my first pair of glasses ever. She explained things well. I then went over to the glasses section to pick out a pair of frames and had my measurements taken and the technician also let me try on glasses outside to see what they look like in the daylight. I returned 2 weeks later to have my eyes dilated for the rest of the exam as I was not able to have them dilated at my first visit. I had my 2nd exam with Dr. Rebekah Klein. She was great too! It was in this visit that my glasses were ready for pick up. I got progressive glasses because I have some vision loss for distance and it's been really hard to read on my phone. So they are pretty much worn only for driving and when in my phone. I feel I am still getting used to the glasses when driving. I also want to comment that the front desk staff have been nice and have returned my calls quickly when I have had to contact the office. read more

Ventura Optometric Vision Care - Optometrists Near Me - Ventura, California

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I like this place. I get my yearly eye exam here. A few years ago, on my first visit, I was randomly assigned Dr. Klein. I've been very happy with her care. She is very thorough and explains things well. I'm also very impressed with the staff at Ventura Optometric Vision Care. The workers at the front desk are unfailingly courteous and efficient. Let me give you an example of how efficient this place is. When your glasses are ready, the office sends you a notification. Contrary to what you might expect, you don't need to schedule an appointment to pick them up. You can just drop by anytime and they will have someone available to take care of any adjustments needed to ensure a comfortable fit. So convenient! The location, on Victoria is also very convenient. As is the private parking lot. The waiting room is spacious and reasonably comfortable. There are magazines for people without phones. There is also a children's play area. Oh, and they have a pretty huge selection of frames here too. Frames for days. So many frames. I mean really a lot. Maybe like a thousand. I'm not kidding. Maybe more. Mikey C says: thank you Team Ventura Optometric Vision Care! read more

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They never answer the phone and forget to call you back. I have this issue anytime I need copies of my records or to make appointments. The doctors are great. Glasses selections are good and the staff that helps you pick them out is super helpful. read more

They never answer the phone... literally!! Have been paying $30 per box for my contacts all of my life, (same insurance, same contacts, same prescription) and all of the sudden since going to them I now have to pay $120. For 2 boxes. Make that make sense? I only went to them bc my previous Dr has since retired. I will never come here again or recommend them. Plus how frustrating you literally have to drive down there just to communicate with these people bc they never answer the phone. read more

Love Doctor Gilbert and that end of the business here. But the optical department is pushy (I walked out), hard to reach, and not responsive. It's too bad because I'd like to do business all in one place, but I just can't support the optical department and their pushiness and inefficiency. read more

The show room does not disappoint!! I've been to a few other local optometric offices but this one is by far the best! The office was very clean and had plenty of staff. I believe Laura helped me pick out my glasses and she was beyond patient as I picked out maybe about 10 pairs! We had good laughs, and she made great recommendations. Once a year they have a blowout sale during the first weekend of December. That's when I bought my glasses and I could not have been more happy. Can't wait to come back! read more

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I think this was my third visit here. Regardless who I've seen the staff is kind and efficient. I looked at glasses and ordered a new pair, but also told them I was attached to my old pair. The man helping me was a new staff member, he was sweet enough to see if he could get me new nose grips for my old frames and tightened them to fit better. I thought that was kind and I didn't even imply it was needed. We're recommended our family members here and they've had a great experiences as well. read more

The ophthalmologists are good But the opticians are very LACKING. I have needed glasses for many years And it is VERY important that the opticians Get up out of their chair to fit the frames near your ears ‼ It has been my experience at this office that the opticians stay seated in their chair and just hand you the glasses and say how do they fit such uncaring and Non professional opticians ! Please somebody TEACH all these opticians to get off their lazy butts and just do their job at dispensing fitted glasses correctly ‼. Honestly it looks like they are just there to hand you your frames And get paid for sitting there. I want an optician that gets Up and really looks around your ears to see and Fix the correct Fit ‼ They didn't even ask me to read anything or check the distance view ‼‼‼ Worst opticians EVER ‼‼‼ read more

Prescription incorrect on new lens and had to wait over a month to get correct lens. Hard to get a live person when calling. Have to leave messages. You have to ask tech to adjust obviously crooked frames. read more

I got an eye exam here last December, Dr. Bea was good. I went in today to buy another pair of glasses. Be forewarned, glasses here are not cheap! The customer service is very nice. read more

When I got new insurance, they looked at my card and weren't able (didn't try?) to confirm that I had vision insurance, despite my confirmation, screenshots from app etc - so they did not see me. Rescheduled for next day and I was running late, was scolded on arrival. Suggestion: Be professional and say that you wish you could accommodate but you can't. No acknowledgment that it was their own incompetence that resulted in my not having my prior day appointment completed, just scolding for being late on the next day. I'm going elsewhere - I've spent far too much on their eyewear to be treated rudely. Life is hard enough! read more

I found this place in the Fall of 2023. I was looking for a place and on yelp there was this great review about Ventura Optometric. I have Medí-Cal and of course wanted to find a great place that takes it! The last time I used my Medí-Cal was December 2019 at a different place where my eye exam was covered but the selection of glasses was like 3...so back then I got the eye exam but didn't get glasses which is pointless. THUS I WAS LOOKING FOR A PLACE LIKE VENTURA OPTOMETRIC! Where I was given a good selection for my needs! The assistants/techs who help you beforehand are also very helpful, patient, and kind. The assistant/tech did some of the tests before I met Dr.Dea. I had no idea that my right eye could not see what my left eye could! I got a thorough exam at this place and all staff including Dr. Kristina Dea took the time that was necessary with me. Dr.Dea let me know and explained astigmatism and that that was what was happening in my right eye. I've dealt with astigmatism for years and have had eye exams but never been diagnosed or helped. Thus this was a blessing! Finally I sat down with I believe Laura who helped me pick out frames, work within Medí-Cal, answer my questions, and let me know my options. She was very patient and helpful with picking out frames that fit me. I have high cheek bones so not every pair is the right fit. Also, I want something long lasting and that goes with everything versus needing too many glasses. Lastly, my glasses NEED ANTI GLARE FOR ME TO DRIVE SAFELY! Laura was helpful in letting me know what Medí-Cal covers and how it works. They don't let you add on things like antiglare because they have their own lab and at this time their lab doesn't do it. Fortunately when I had my appointment in January 2024 Laura said we can do a no insurance deal of $214 where you can get a pair of glasses with the add ons like anti glare that you need. I had brought in an older pair of glasses to see if reusing the frame and getting new lenses would be cost effective for me which Laura also did the run down with me. Thus we went through all the options and cost in calm and I went with the our Medí-Cal covers and the $214 for new glasses as I had a $200 health allowance from my AmeriCorps contract. I was told the glasses would be ready in 3-4 weeks. It really was and they called asap as soon as they got in. The office was also helpful in providing an itemized receipt so I could submit to my health allowance and be reimbursed for my glasses. It has been awesome that I can now see! It's been about 5 years without being able to use my old glasses as they were scratched beyond belief and dealing with low income. I will happily be using this office for my eye vision needs and have been telling friends and family! It's rare to find people who are kind, patient, considerate, and will take the time with you to help you through your needs. I deeply appreciate the help from this office and the ladies who just were so joyful and giving their joy when I came in. Again, that's rare because we all deal with stress and life problems. Additionally, there is a lot going on in offices - accounting, inventory, machines to do tests, employees, the knowledge you needed to be in your position, the building, etc. So thank you for the great experience Ventura Optometric! read more

I've been coming here for years and have loved my experiences. I recently went after they reopened with COVID-19 precautions and was impressed. They took necessary measures and i felt safe going to my appointment. Michelle assisted me during the first part of my visit and she was so sweet. She made me feel comfortable and at ease. She was efficient and professional. This was my first appointment with Dr. Gilbert and she was phenomenal! She gave me her full attention and was detailed oriented. I really enjoyed our interactions and plan to continue seeing her. The reason for the four stars instead of five is due to the fact that there have been times in the past that I've waited a long time to see the doctor. I get they have other patients to see but waiting over 15 minutes just isn't acceptable to me. read more

This is an update to a previous review. Started with 23 days wait for my glasses, within a week I noticed they were heavier than previous pair and the blamed the frame so I had to a different frame to my dislike. I told them the weight was on the lens and not the frame and their answer was "they are high index" like because they are thinner they are lighter. I found in my own the high index lenses are actually heavier than polycarbonate. We are reaching the third week for the glasses replacement and after trying to call the office got a voice mail, I have left message twice and no call back. I ended up going to the office and I found out they never placed the order, I decided then to just order the polycarbonate lenses and after two more weeks no call back. When I call the optical office voice mail full. Optical Department definetly needs a big zero for customer service. read more

I'm so happy to tell everybody out there who has Goaldcoast insurance, that there is a high quality ophthalmology suite right here in Ventura. From the moment I made my appointment, I was impressed with the staffs professionalism over the phone. The front desk technicians were very knowledgeable and were able to guide me in knowing what exactly I needed to be seen for. write: "I had an excellent experience at this ophthalmology clinic. Mari and Jose were the ophthalmic technicians, and they were both very friendly and professional. Dr. Lee and Dr. Klein were the doctors, and they were both very knowledgeable and caring. They took the time to explain everything to me and answer all of my questions. I also appreciated that they accepted my state insurance. Overall, I had a five-star experience and would definitely recommend this clinic to others." read more

It was time for me to schedule an annual eye exam and since my previous doctor doesn't take my current insurance, I took to Yelp and my insurance website to help me find an optometrist that took my insurance which lead me to, Ventura Opt Vision Care. I called VOVC around noon yesterday and was able to schedule an appointment for today at 10:00am. The lady I spoke with when booking my appt was sweet and thorough and made the booking process stress-free. The office building is directly across from Marie Calendar's, on Victoria Ave. From the 101, if you pass the government center, you have gone too far and passed it. The building has a small parking lot in the front, so if that's full there is also an underground parking garage. They're signs that say you can't park in the bank lot next door, just FYI. The parking garage is kinda sketch & could use more light so just be aware. The elevator is pretty quick, but you have stairs as an option. If you use the elevator, push 1...then make a right. I arrived to my 10a appt around 9:45a knowing that there was going to be New Patient paperwork to complete. Upon arrival, I signed in and was eventually greeted by one of the front desk gals. The office is really nice and open. It's divided into many sections: kids playing area, lobby seating, glasses/frames, contacts fitting and machines used for your eye exam- overall a nice office. Edith helped me check in and was extremely helpful in getting my insurance squared away. There was an insurance issue cause from the optometrist office in The Medical Office building in Oxnard, but thanks to Edith she was helpful in getting the issue cleared up. My pre-screening appt with the optometrist assistant was fine. She was quite and was really focused on her work, didn't small talk much. I waited a few minutes then my optometrist came in... Dr. Christina Tanouya, aka "Christina" is so personable and highly knowledgable. I'm so glad there was a mix up with the schedule today, because she ended up being my doctor! She conducts her exam very, very throughly and makes you feel very comfortable. I felt that she really valued me as a patient as well as my treatment. I highly recommend her, if your looking for a new optometrist. I'm excited to have found a great optometry office close to home! Will be back next week to pick out my new frames and order my yearly supply of Acuvue Oasys contacts.. P.s. Overall, my new patient exam took about an hour, from start to finish. read more

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Very competent and efficient optometry center that was able to get me in fast for something that got stuck in my eye.

I so appreciate the kindness of Monica, one of the opticians at Ventura Optometric. I am cautious about the Covid and she was willing to meet me outside the front door of the building to drop off/pick up my glasses. And she was kind and considerate and didn't make me feel bad for being extra careful. Barbara in the Optical deparment has also gone the extra mile for me in the past. And the optometrist Dr. Marzena Gilbert is just wonderful. read more

Spent almost $600 on a new pair of prescription sunglasses. Paid in full on December 5, 2023. Today January 9. I was talked into using Ventura Optometric's vendor for the prescription lenses as opposed to going with the sunglass manufacturer Oakley. I was told 2 weeks. 3 weeks maximum. I went in last week to check and they said to come back today. Instead of driving over I decided to call first. The glasses division voicemail was full. It transferred me to the front desk where it said they were busy leave a message. I did not. Instead I drove there. upon arrival I do not see the reason the front desk couldn't answer phone calls. They are not that busy. Instead, I had to wait almost 20 minutes for someone to come from the back to tell me they had yet to receive my glasses. Maybe Friday. Then get the I'm sorry. Some remedy. I feel they have over promised and have under delivered. Both my other prescription glasses done at Oakley and Maui Jim came back much sooner (within 2 weeks). Not pleased at all. read more

Very thorough eye exams and expensive eye wear . Good location . Much not covered by insurance

I've been going to Ventura Optometric within' the past 8 years and I've never had a single incident with them. Dr. Mitsuuchi was my my first Optometrist when I first started going and is excellent! Very friendly and is there to help with a great sence of humor. Finally there is Dr. Le (all I can say is, she's soooo cool). Very friendly and she's so funny! Great sense of humor as well. They are both knowledgeable and like I said, there to help! The front desk is helpful as well and Angie from contacts department is very helpful and very informative. She got a hold of me when my lenses are there for pick-up. Tha ks again team read more

I am a long time patient of Dr. Ona Shiroyama. I love that she surrounded herself with great friendly staff that are very helpful. i bring my famliy here and will continue to be a patient for a long time.. Gabrielle Lski read more

I had been going to this office for years under the "care" of Mark Bozek. I had an emergency one day and needed to be seen immediately. His staff put me thru the third degree to get an appointment and Bozek was rude and condescending when I spoke with him on the phone. My office was in the same building as his, he has known me for years, I bought all my expensive eye glasses from him, his kids were friends with mine and this is the way the guy treats you. I have no complaints with any of the other doctors in this office but I will add like others that there has been a negative change in the staff that sells and fits the glasses. read more

Charged me over $400 for glasses they have not provided since January and no call back. I've never had to wait this long EVER! You can go to SB eyeglass factory and have your glasses done in a day. This is the worst customer service I've ever had in my life. I've called numerous times and they keep pushing me back saying it's normal for people to be waiting 8 weeks for their glasses! Bs! Pretty sure they misplaced my order, but they sure didn't forget to CHARGE me! Completely unacceptable. read more

I visited the office on January 1, 2020 and received exceptional care. It began with a warm welcome from the front desk, followed by kind, gentle, friendly and conscientious "testing" by Olivia. My wait to see Dr. Gilbert felt more like a wait at a spa between treatments, featuring choice of wait locations, water, and magazines. Dr. Gilbert was cheery, authentic, articulate and unhurried. Dr. Gilbert, like her predecessor, beloved Dr. Shiroyama, was committed to getting it right. She asked clarifying questions and invited me to do the same. This was followed by an unhurried, fun session with the devoted and talented Monica who helped me find frames to suit my face and budget. She made me feel important and pretty! I have been a patient at this office for decades and the quality of care and service is consistent, undeniable and never disappoints. read more

Ventura Optometric Vision Care - I also sent a handwritten note because VC Optometric was that good! - Optometrists Near Me - Ventura, California

One and done. I won't be going back. They did a good job with COVID pracautions so that's a plus. Monica in the optics department went the extra mile to provide some information about ordering frames. However overall I was not impressed. read more

Easy appointment, very attentive Dr. Great experience overall, no high pressure upsells either.

I have been using this place for years, the doctors have been great, but the optics department has been getting worse gradually. This year I had an order for glasses set aside until new year when my plan benefits reset. I just needed to call the optics department after the holidays and give them a credit card number to process the order. Sounds easy? I called 4 times on 4 separate days, got a run down by a receptionist:"All opticians are busy, I can leave them a message, they will call you back" After a week, I took my money somewhere else. Turned out, online I can order same glasses for much less, even if my out of network insurance coverage is not very good. read more

This was going to be my second time here but I've cancelled and went with another eye doctor due to Edith's rude voicemail and her actually hanging up on me when I called. My first experience was great and the contact woman was so accommodating and efficient. The doctor I saw was also professional and timely. However my low review was because of Edith. She left me a voice mail saying she was going to cancel my spot if I didn't call her back. Some people work too and cannot return a message within a 14 hour time allotment. When I did call her back she hung up on me. Very unprofessional, very rude. I will not be returning here because of her. On a side note they did try to get me in within a week because I ran out of contacts. read more

I have a large face and very few frames fit me. They worked with me to get a brand of frame they don't stock but are a distributor for. The glasses are excellent. They took their time with me. And the Doctor even caught the fact that I was beginning to develop cataracts which my previous Doctor didn't catch. And even though I didn't think my insurance covered eye exams they checked and they did. So it saved me about $150. After my initial eye exam I bought a pair of regular sunglasses. And when I came back to get prescription glasses they gave me a discount as a repeat customer. When I got my new glasses I had 20/15 vision. Couldn't be happier. read more

I'm not the best at keeping abreast of my healthcare, even though I am a healthcare provider. Dr. Gilbert was the best. She figured out the best contact lens close and mid distance combination for me. She explained what she thought was best for me and she was absolutely correct. Also I wish I recalled the name of the person who registered me and did the intraocular pressure test. She called me to ask if i wanted an earlier time (which I did). She was so nice as was Dr. Gilbert! read more

This was my first time getting an eye exam and I'm relieved I came here. The office seems very clean and they are following social distancing procedures. I downloaded and filled out the patient forms to email them ahead of time. When I got there I didn't have to wait long. Everyone was friendly and welcoming. Dr. Le explained everything thoroughly and she was efficient. I ended up getting some glasses and the person explained the prices and what my insurance covered. Overall I felt respected and welcomed as a new patient. I plan on returning and would definitely recommend this office. read more

This has been my source of optometry care for 15 years or so. And not without good reason. Drs. Mitsuuchi and Shiroyama have always provided their service with me in the utmost care, and in simple, personable terms. The interior of the location is spacious, full of many choices in frames, stocked with good coffee for waits (which aren't long), and well decorated, too. Also worth mentioning are the rest of the staff here, who have always given me no reason to complain. A solid optometry provider here. read more

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This place used to be a 5 star. But now is a one or a two at the most. It has changed ownership about a year ago about June or so in 2020. Since then it has gone downhill badly. My wife has been waiting since December of 2020 for correct glasses. They must have changed their lab also because its now been 4 times that the glasses have to be redone by their lab. Went in yesterday (Aug 5, 2021) to again get redone glasses only to find out from Laura that they again are not right and have to be remade yet again. Now it will be another 4 to 6 weeks to get the glasses that my wife should have had 6 months ago. I understand that there have been some problems because of the pandemic but this goes much, much farther than that! Gary and Debra read more

I've been going here for around three years. Although I love Dr. Tanoya I cant take it from their incapable staff any longer! First they give you an appt one year ahead of time and if you don't confirm it they cancel you. For example they send me a text reminder of my sons appt. but since I didn't confirm it it was cancelled. They dont seem to understand what an inconvience it would be for me to confirm everyone of my family's appts. I decided to make an appt. with a new Doctor, but couldn't, because VOVC already preauthorized my visit even though I hadn't even seen the doctor yet. When I called the office I talked with one girl, who left me on the phone to go be with a patient , soon I'm explaining the same story to a second girl. I have many more experiences like this one and really I should have not put up with this staff as long as I did. read more

I can't say enough about the best eye care ever, I look forward to my eye exam every year, this place rocks for eye exams and glasses, super personal and professional service, Dr Shiroyama is hero for eye care, every question is explained perfectly so I understand, and then some, prices are reasonable and with insurance even better.. don't be in a hurry because the time you spend there is well worth it, if feel like im the only patient. The staff is incredible and and seem to always be there, not much turnover if any, must be a great place to work! All my best to this business.. I only tell my best friends and family about this place. Well worth going. Gift certificates available too as I have given to the ones I care about. read more

I was recommended to Ventura Optometric by a very close friend and I was very pleased. Ellie and Dr Kassar were fantastic, they were very personable and professional. I have a lot of anxiety at doctors offices but they were very understanding and patient with me. I appreciated that they took time to explain the process to me (glaucoma test and eye dilation) and were able to keep me calm during the tests. They take a very thorough history and pay special attention to details which made me feel important, I was very impressed. They have extended weekday hours which was a big bonus to me so that I do not have to take time off work to see them. I would highly recommend them and I look forward to going back to pick out my new glasses. read more

I had an emergency Friday called Ventura Optometric Vision Care: Call the office and had to leave a message for the doctor on call Dr. Bryan called me back within half an hour and asked me to send a picture of my eye which I did and he told me that he would meet me in 45 minutes at the office which was great because My left eye was almost swollen shut. After a thorough examination he prescribed a med and sent me home with a recheck appointment the next day it is getting better. Couldn't ask for more thank you Ventura Optometric Vision Care: read more

Great options and flexibility for appointments. I've had my glasses get warped from getting too hot a few times and can just walk in for a quick adjustment and it's actually quick. They are patient with my kids and the staff overall is just amazing. We love it there and no longer avoidoirnywarly check ups. read more

Just moved here and it was recommended to me. Amazing. Awesome staff, very professional. Little more expensive then my eyeglass place back east but worth every penny. They do alot of eye tests, they explain everything and are willing to make you feel important. I agree with all comments below. Tests and bought glasses here. read more