New smile who dis? Oh just the new location but same friendly staff here for your dental needs. Been going to see Dr. Henes since 2020 and he is still the same great doc who sees you as a person first before money. Really do appreciate the front office staff navigating the schedule books to get me in right away without having to wait an eternity. Great prices if you don't have insurance by the way read more

Iliff Family Dental - General Dentistry Near Me - Aurora, Colorado

See all

I trusted Dr. Henes to fix the gray discoloration in my two front teeth after an accident. He confidently told me he would have no trouble covering the gray, but the final result had two obvious gray lines running straight down the veneers. In outdoor lighting it was even more noticeable and honestly embarrassing. We agreed to have him redo them and also veneer the two side teeth. During the process, while he was grinding the side teeth, he actually knicked a small chunk out of one of my existing veneers. On top of that, the lab kept producing veneers that looked completely unnatural and did not match my teeth at all. At this point I lost trust in the entire process and decided to go somewhere else. I did not even receive a refund for the damaged veneer, and they refused to offer any type of partial refund even though the work was never completed and the original issue was never corrected. He also did a very poor job explaining the process and I still do not understand why he did not properly block the gray the first time when that was the entire reason I went there. I strongly advise avoiding this office for veneers. Dr. Henes is not a professional cosmetic dentist and the work left my teeth looking worse than when I started. read more

I did extensive research and read numerous reviews on various sites prior to deciding to go to Dr. Henes and his staff. Unfortunately, I regret my decision. The first red flag was when I had an appointment for a root canal. No one every informed me Dr. Henes would not be in the office due to a personal family trip. I was called back for my scheduled appointment and the assistance informed me that a dentist I had never met or knew nothing about their credentials would be performing the root canal in his absence. His staff informed me that he said his patients knew he would be out, and this particular dentist would be filling in. No one gave me the memo, and the office staff member was shocked I was not aware. In essence, I opted to reschedule when he returned as he was who I selected to be my dentist. Nonetheless, I stayed the course. The root canal was performed on an anchor tooth holding a bridge. Shortly thereafter, the tooth broke and the bridge fell out. The second red flag was work being doing on my front teeth. After multiple attempts (4 - 5x) of trying and retrying to get it right, I currently have one crown which extends out slightly which was shaved down to match the other side. The shaving is visible, it is not symmetric, and both the shape and length is off. I am now stuck with paying out of pocket for damage control in both areas. Their office insurance point of contact repeatedly told me as I voiced concerns to her, we want to make this right even if you have to go someone else to get it down and then start to back track on the idle promises. I was with my prior dentist for over 20 years without an issue. She was stellar. Unfortunately, she passed away from cancer. Making the decision to go to Dr. Henes was one that I spent a great deal of time and research on only to have a subpar dental experience. read more

I scheduled an appointment at this office back in 5-25-2022.. During my visit they recommended a deep cleaning and said I would have to pay a portion because this was an upgraded cleaning that was way better than the free cleaning that comes with my plan. I asked them how much my portion would be and they said it would be broken into two visits and my portion would be $275.20 and my insurance (Delta Dental) would cover the rest. They even put me on a two visit payment plan for $137.60 each visit. I agreed and paid it off in full on 6-10-2022 as we agreed and which was set up by THEIR OFFICE. Now over a year later I get notice from these guys saying I owe $600, when I ask why, they said because my insurance didn't cover the "deep cleaning they recommended". This was the same cleaning they gave me a very specific price and payment plan for making me feel that they had already checked the coverage and pricing when it was offered to me. When I asked them why they misquoted me and didn't do the proper checking process to make sure this would be covered before completing the service and setting me up on a payment plan for what they said my out of pocket was, they had no answer, except I was responsible and if this is not paid, I would be sent to collections. They had 16 days from 5-25-2022 till 6-10-2022 to confirm whatever they needed to and didn't and instead OVER A YEAR LATER almost 15 months later they are now trying to squeeze over another $600 out of me. This is not right and not a way you do business. This is what you do as a family dentist? POTENTIAL CLIENTS OF ILIFF FAMILY DENTAL BEWARE of this deceptive sales practice and do not make the mistake I did by actually believing they would do their job and confirm with the insurance carrier that what they told me was the truth. Tripple check with your own insurance company and do not take their word for it or they will come after you a year later or save yourself time and money and go elsewhere. I would love to say this dentist office took accountability and actually tried to resolve this issue but it's just not the case whatsoever. I'm still talking with them to try and get this resolved but it doesn't look promising and the next step would have to be a complaint with the Better Business Bureau and whatever additional steps are needed to deal with the anxiety and threats of collections & lawsuits if I don't cave to their demands and allow them to get away with this. Please let me know if anyone has had a similar experience here as this may be a bigger issue and I want to ensure that nobody especially "Families" ever have to have this happen to them and have their hard earned money attempted to be stolen from them. read more

Dr. Henes and his office staff are incredibly helpful and kind. Their office hours are easy to work with compared to typical dental offices. Everyone here is thorough and they make dental visits quite painless. read more

I always enjoy coming here for my dental care. I find Dr. Herrick and every RDH working at Iliff Family Dental extremely professional and knowledgeable. Zach is particularly thorough with every step of the cleaning and imaging. The staff provides for a great office experience and it's always a pleasure to see Winnie. I highly recommend this. read more

I'm a 10 year cancer survivor whose oral cancer caused severe dental issues as a result. All of my personal dental issues were inherited by Dr. Christopher Henes. When I met Dr. Henes and went over my dental history I was struck by his obvious empathetic nature. Since then, he and his staff have exhibited unusual patience with me. My issues, that were all due to my faulty dental appliances, have been handled in the most caring and professional manner. The new custom fitted denture for my all on 4 implants, is spectacular! If you are looking for a gentle, patient, top Dentist, Iliff Family Dental should be your first choice. read more

Charges your insurance for services they don't even do for you. They charged me for fluoride in which my insurance only cover for children. I never would get fluoride because I know it not covered. Scummy place will be finding a new dentist ASAP! Also the girl at the front desk is never welcoming and so stand off ish I hate even going to this place in the first place. read more

So thankful to have been referred to Dr. Henes at Iliff Family Dental. He took care of a root canal I unexpectedly needed with great efficiency, expertise and care. A huge shout also to Iris, an incredible assistant to the procedure, thank you so much for your kindness and professionalism. read more

The staff at Iliff Family Dental are always friendly and helpful and both Dr. Henes and Dr. Herrick listen carefully to your concerns. Everything was on time as usual, and Zach the new hygienist was friendly, professional and did an excellent job. I have been to other dentists that exaggerated what my needs were in order to make more money. So it was a relief to find a practice with integrity that I can trust. read more

First time going today after moving to the area. Very professional. I had Lilly as the hygienist who is naturally very calm, thorough, and gentle. Excellent explanations from Lilly and from the Doctor (Chris). I would highly recommend them. read more

Scheduled for a 2 PM appointment, office was completely closed. No one to be seen. Not sure what's going on here. No one would answer the phone. Left message, heard nothing for 2 weeks. read more

I WISH I COULD GIVE MORE STARS I have had a lot of dental work done through the years. I am so fortunate that I found Iliff Family Dental and Dr. Henes. No pain, no fear! Dr. Henes puts you at ease. My teeth look so good and (healthy). THANK YOU DR. HENES! The staff are so friendly and welcoming. Make you feel like you matter. read more

this is the worst dentist possible. hiring untrained employees to handle billing issues. disrespectful supervisor when held accountable. They send text messages for receipts. dentist recommended deep cleaning, insisted I pay the co-pay from insurance and that it would cover the rest because the provider was within the network covered by my insurance. after speaking with insurance, there had been no claim submitted & copay shouldn't have been charged. after waiting to speak to a supervisor for a week, she provided a refund after 30 minutes. now I am looking at a bill for $300 and the reason was for the process ofchecking my insurance? This is a terrible conniving office. DONT DO IT read more

This place is 10/10. I went to get a cleaning done and I was pretty amazed after seeing how clean and white my teeth looked and felt. I had some coffee stains that I thought will never come off, and to my surprise they were all gone! The staff members are super knowledgeable and friendly, and the office itself was super clean and modern. I'm so happy I found them :) read more

Dr. Christopher Henes and his staff did an amazing job. You won't be disappointed. I am happy with my choice of dentist. read more

Highly recommend!! My son and I both had our first initial visit and were so pleased with the professionalism, courtesy and ease from all of the staff. Shawn, Iris, Joy great job! Even though we both need to return for a few procedures, we are looking forward to seeing the team again! read more

I am very impressed with this office Dr Henes is very friendly and professional his team members are always laughing and greets me with a smile each time I would highly recommend this office to anyone looking for a dental office read more