Poor communication. Unnecessarily difficult. Unprofessional. Complete waste of time…read more A page on their website (i.e. "Location, Hours and Contact") has a link to a site for ostensibly scheduling an appointment (i.e "Contact us now to schedule your appointment"). So, I did. Except, contrary to appearances, that doesn't actually schedule an appointment. Somebody from the office called a few days later to say they didn't actually have an available appointment. If the "Schedule and Appointment" site is not actually for that purpose, then be explicit about that. I got an exam elsewhere and then gave Kessler Optical a second chance because they supposedly carry a line of frames in which I was interested. I walked into the business during their stated hours of operation, only to be told they don't accept walk-ins. If that's their policy, then they should state that on their website. I should add that the woman at the front desk was unapologetic about any of this and unnecessarily difficult. If a business repeatedly fails to communicate clearly and inconveniences a customer as a result, then the business should acknowledge that and, ideally, try to make amends. Kessler Optical did none of that. I had limited time and needed to place an order for new glasses quickly before traveling for the holidays. Kessler Optical was a waste of precious time.

I love going to Kessler Optical. First and foremost, I like to support local businesses. Dr…read more Kessler and his wife run the place with wonderful staff members, from reception--to the medical assistant before your exam--to fittings, and it's as friendly of an atmosphere as you can have when you're dealing with a medical appointment and subsequent fittings for eyewear. They have a beautiful selection of eyewear from different designers. The staff will spend as much time as it takes to get the right fit and the right look and tell you how to properly care for your glasses. You can walk in to get your frames adjusted or get your glasses cleaner refilled for free anytime. They really care about their patients and it shows in all of their interactions. The eye exam is comprehensive and Dr. Kessler is knowledgeable and kind. He takes his time and your exam is not rushed. I will continue to give them my business.

Great selection of frames, lenses that work, friendly employees. Only problem. They're a little…read morehard to find.

I was a long time patient of this place and everything was fine until it wasn't. Last time I was…read morein for glasses, they changed their house brand and I could no longer get the glasses I wanted. Not a deal breaker at the time. But now they require a "mandatory" extra $45 retinal scan (not covered by insurance and not told until AFTER you book an appointment), and that was a deal breaker. Don't force me into a service that I've not had before, have no information on and go "well, our doctors require it and it's another $45 out of pocket." I have decided to go somewhere else for eye exams that don't force un-covered procedures on you. Editing to add after the reply from the eye place: This procedure was NOT recommended. It was REQUIRED and it was conveyed you have no choice if you want it done or not. If you say no, no check up. If you say yes, then you have to pay the $45 since it's not covered by insurance. Again, this is not a recommendation of a procedure if it is required and that requirement is only told after you book an appointment. And then you have to pay more for this procedure that is forced on you.

Great selection! Friendly environment and good service!! Very happy with our choices.read more

Such a great experience working with Julie and Saleema. The selection is wide and the attention to…read moredetails is great. You will get great help finding frames that make you see and look your best! The speed of delivery was fast too. I am so glad I took the trip downtown!

I needed a contact lens eye exam and the staff fit me in same day. This based on the recommendation…read moreof Target Optical. Front desk staff was efficient and friendly. Dr. Balgemann is basically a optometrist savant. No problem explaining in excessive detail what had been happening to my eyes since my last exam. We went through the usual "no. 1, or no. 2" then reviewed the scans of my retinas. I got a very thorough explanation go the pros and cons of moving to astigmatism contacts, and how they would feel different and be susceptible to warping at the fringes. I was in and out in about 25 min. $90 paid out of pocket. TLDR; Dr. B was very personable, informative, and efficient. I'd reluctantly recommend him over my optometrist I've seen for years back in CA.

I came in yesterday at 10 o'clock in the morning 10 2726 and Brandy was extremely rude to me and…read moretold me she did not want to help me. Told me to go see the optometrist. I nearly didn't even bother doing that. I refuse to buy glasses from the retail side. The optometrist was wonderful, but Brandy needs to be let go or severely reprimanded for her behavior in front of other customers. Spoke with the manager today who offered no explanation or apology. She was just as unprofessional as Brandy.

I can't find much of anything to complain about. A great experience all-around!…read more First, the whole process was easy. After the initial paperwork, I was immediately taken in for eye tests and then promptly seen by the doctor (Dr. Ronald Suarez, OD - who was absolutely awesome!). Out of all my years of annual eye exams, this exam was definitely the most efficient; quick yet thorough. They did not have the brand of contact I have been using for years in my new prescription's strength, so Dr. Suarez gave me a trial of a new brand to try. The new brand he gave was still slightly off on the exact prescription, so he gave me a sample pair in the strength closest to my prescription, and will give me a new sample pair after the ones for my prescription come in. (Long story short, he basically gave me two pairs of contacts to try for free with the exam). I usually take the prescription from my eye exam and buy my contacts online. However, All About Eyes had about the same price for contacts as the cheapest place I could find online (and without all the hassles of coupons and mail-in rebates). So I simply bought my contacts in-store. Plus, with the sample contact lenses they gave me, it allows me to try the new brand of contacts before opening the actual box of contacts I purchased (free exchanges for unopened boxes of contacts; no questions asked). I was then seen by Tallie W., who handled all the insurance info. She was also very courteous and helpful. Dr. Ronald Suarez and Tallie W. were great from start to finish. Overall, I was really impressed with this place. I will definitely be coming back to All About Eyes for my next annual eye exam and to order contacts.

Well, originally my first appointment I was only 6 minutes late (issues at work) so they cancelled…read moreme and forced me to reschedule. Everything was fine when I came back for the appointment and through the appointment but after they got my orders in for glasses and sunglasses they apparently were made incorrectly because when I tried them it definitely wasn't my prescription as everything was blurry. The girl I talked to about it looked over paperwork and confirmed something was wrong so they had to remake them. This was like two weeks ago and haven't heard anything back from them since. Trying to give them the patience they didn't give me when I was 6 minutes late on my first appointment. Going to bring going in soon and if they are still not I'm going to just ask for my $400 back.

I have been going to Bard since I was young and was always very satisfied with their service. Dr…read moreLochman ( please excuse the spelling) in Decatur was wonderful and was very precise and thorough in examining the eyes and ensuring everything with the eyewear selected was correct. But I am done going to Bard in Normal which is a sad statement when leaving Bard Optical after 50 years of entrusting my vision to them. But there are just too many reasons not to respect them and people should know what they are about. It is not customer service. My husband was by Bard a couple of evenings before I called , and I only called to set up appts for us because they told him they had nothing available until after January. There was no way that was true and called them to show him how bogus that statement is. Living close we have been by Bard often going to Michael's or pet store and they were never crowded. Maybe one person waiting either for their appt or a family member. I wondered why they were being so rude. I was immediately accepted by a request to make appointments for my husband and I to get our eye tests and new eyewear. The night before the appointments I accidentally poked myself in my right eye and it hurt terribly all night but knew I would be at Bards in the morning. Dr. Hinson did a great job finding the wound, prescribing antibiotic drops and placing a contact bandaid in my eye. I mentioned to him that contacts have become very difficult to take out because my eyes are so dry. I asked when I needed to return and we worked together. I decided I would leave the contact in as the Dr. had said it could be worn for 30 days day and night. So I thought a few days wouldn't hurt if needed and could check in with the Dr in a couple of days. Wow was I wrong. The next day I could see the Dr. was Tuesday and my eye did ok with the meds prescribed. I went in to see Dr who was a different person which was fine. He spent a short time looking and dying etc. and then tried to take the contact out. Yes I was very thankful and my eye needed a contact break. When he went to take the contact out it was frightening but tried to stay calm. Calm did happen because he practically leaped into my eye and with every knuckle pushing in my nose mouth lower lid cheeks really hard. Plus his fingers were flailing like spider legs pushing my face really hard. I flinched but tried to get it over with....but I could not. It hurt under my eye, cheek,mouth, my nose and especially my eye. The pain was intense. After 3 attempts and me recoiling from each, I asked him to stop. He wanted to keep on trying -his sporadic finger movements everytime -the knuckles -and the awful pressure on my face I just could not take anymore. Now I had given my eye a hard poke and it hurt like hades !!! I'm usually a good patient but not this time. He took me out in the lobby and said he was contacting Gaily eye clinic. He said "Now don't move!" As soon as he was gone was my time to speak out. I told one of the staff that I just couldn't go through Gaily today but I knew if I was referred I could go in for assistance. I gave my eye a rest and called Bard the next day and the same employee said he had sent it into Gaily and to call them. They unloaded me I felt when I needed my eye clinic. They could have gotten the contact out easily but they were against me, I guess I was too much of a burden. So I called Gaily and told them I needed to come in and get help with getting the contact out. I called them 3 days in a row. My eye was hurting worse than ever. They should be responsible for their patients with a nail hole in their eye but the last Dr I saw was most likely mad that I left. The Dr was nice enough but he really should retire. I've never been scared of any type of Dr ever until the day I had appt. I was shaken too. I went to Saint Joseph Prompt care closest to my house. Ft Jesse Rd. They came in the room and after a brief consultation were bac k in a flash. They took a cue tip and moved it across and out of my eye. The whole process including check in at front desk took a most 10-12 minutes. That whole thing seemed like a really bad nightmare. Never again

My family encountered a series of terrible experiences that include incorrect prescription…read morediagnoses, trial lenses being sent to the wrong location, fitting adult glasses on a 10 year old boy, and a heated conversation with a doctor who had a harsh, condescending tone with my 11-year old daughter. My family will never return to this place.

Excellent communication and customer service. They really got me out what would have been an…read moreexpensive situation. Outstanding!!

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MAKE SURE THEY CHECK YOUR GLASSES BEFORE THEY CALL YOU! No reason they had my glasses for three…read moredays before I picked them up and they were the wrong ones. These are a bunch of eye doctors, yet not one thought to use their eyes and make sure they fit the ones on file. After I waited over a year for my appointment that they had already pushed back multiple times

Friendly helpful staff and did best to make my experience the best possible and pricing that i…read morecould afford for my eyewear. Definitely will recommend

Great service and very helpful! Highly recommended. I go to the optometrist there on a yearly…read morebasis. Very knowledgeable.

Bad Service if you are out of the area. I'm out of Central Illinois and in SW Florida for several…read moremonths. The transition coating has a problem and the company will not honor the warranty since I'm unable to get back to Illinois before the 90 day warranty expires. They told me that when I return, it would be a new office call and charge to my account. My advice is to work with a National provider if you travel.

Melody was amazing! I went to another location closer to work for my exam and glasses, but I've had…read morethem since February and never liked how they fit. I was told they couldn't be adjusted because of the type of frame I purchased. While I was in Mattoon, I decided to stop in -- and I am sooo glad that I did! Melody took her time and explained that the issue was actually with my lenses, not the frame itself. She was able to adjust my glasses perfectly, and they finally fit comfortably. I will definitely be returning to the Mattoon store for all of my future needs. They also have a HUGE selection of frames! Many thanks, Melody!

I had an appointment at 4:15 and ran into traffic that slowed me down. I arrived at 4:20 and was…read moretold "too late!" She went on to tell me that they were only allowed 7 minutes And I should have arrived 15 minutes early. My emails from them did not say to arrive early. I am 71, and disabled. I have to arrange a ride in order to get to appointments. I have purchased my glasses here for the last 20 years! I won't be back!!!