I came in as a new patient with three problems and within half an hour Dr. Brown had a plan for each of them. She also identified several skin concerns I had not even noticed and had plans for those too. Over a very short time I experienced great improvement in each problem. Extremely professional and competent front desk staff, with a great doctor (whose skin is like a walking advertisement for her services, btw!) They don't take most insurance but in this case you definitely get what you pay for. I will remain a loyal client, and if I ever take the plunge into Botox (shut up, I'm scared), Dr. Brown is the one I will trust with my face. A very solid five stars! read more

*PLEASE READ if you value a doctor who is polite, respectful and caring: I found Dr. Browne for my husband because she was a POC who would understand darker skin tones and also graduated from his alma mater University of Notre Dame. She required a 30 min appointment to address 2 concerns, his skin rash and a skin tag. My husband and I told her assistant (who was friendly btw) our concerns and the assistant left the room and said she would share them with Dr. Browne who would be in soon. When Dr. Browne entered the room, she had a strange look on her face which I can best describe as non-welcoming. She seemed dismissive and a bit rude from the start and didn't seem to care much about establishing a positive or meaningful dr/patient relationship. After she prescribed topical eczema medications for my husband's rash and started to leave the room, I reminded her that my husband also wanted to show her the skin tag on his neck. The assistant nodded in agreement and was about to speak up as well, but Dr. Browne interrupted me before I could finish my sentence and said "You're out of time. We can talk about it next time." She then quickly exited and shut the door behind her. Her behavior was extremely awkward and unprofessional. She could have easily taken a look if she wanted to, because we had only seen her for about 15 min although we were at her office for 30 minutes (filling out paperwork and waiting) and had paid for a 30 min appointment. This was definitely a disappointing experience and my husband won't be going back. I did receive some comfort seeing other negative reviews with similar comments. I just wish I had seen those reviews beforehand! read more

Experience is still great as before. Hair has shown great change since seeing Dr. BROWNE. Very pleased with her services and the staff.

Dr. Brown was amazing. She helped to relieve my seborrheic dermatitis flareup. Dr. Brown was very attentive and answer all my questions and was very knowledgeable. I would definitely recommend her for any dermatology needs. read more

I have seen Dr. Browne since she started her practice, and will continue to. Everything is very professional including both physical office and very importantly, her staff, including herself. read more

PLEASE READ before you consider care with Dr. Adrianna Browne. I went to this doctor because she was a POC woman and so I thought I would feel safe with her. I was mistaken. She is rude, dismissive, and INCORRECTLY MISDIAGNOSED ME WITH ALOPECIA AREATA, leaving me completely misinformed of my hair loss condition, distraught, and the most stressed I've ever been in my life. Given that she doesn't take insurance, I was paying out of pocket for the appointments, and then she had me go through two rounds of costly steroid injections to my eyebrows that were completely useless given that I DO NOT HAVE ALOPECIA AREATA. Eventually, I was given a diagnosis correction by THREE hair loss experts/dermatologists at world renowned academic health care systems including Stanford. They didn't even have to run tests; all they did was look at my hair condition and history, and it was obvious what my condition was. Some "hair loss expert" she is. Please reconsider being seen by this doctor. read more

Calm, small office. Kind, professional and skilled staff. Dr. Brown is superb. Results are excellent.

Every appointment I've had at Illustra Dermatology has been outstanding. All the staff are friendly, professional and attentive to patient care. Appointments are started promptly; procedures are explained thoroughly; written aftercare instructions are provided. I believe Dr. Browne genuinely cares about her patients or she wouldn't be so good at her job, easily alleviating my anxiety issues when it comes to all medical procedures. Her office is the gold standard for Dermatology, in my opinion. A++++ read more

My experience with scheduling went well. When I arrived, the front desk staff were all kind as well. I went to the back and waited 7 minutes past my appointment time for Dr. Brown. Things went downhill from there. The visit felt rushed and very transactional. She wasn't necessarily rude, but she most definitely wasn't welcoming. She also gave me a weird look that disturbed me when she entered the room. I am sure that was my sign that I should've declined service. I spent $300 for her to only (partially) address one of my three concerns. The unfortunate part is that she actually had time to address all three areas of concern if she truly wanted to. She totally dismissed my first concern, rushed through my second, and never even mentioned my third. To add insult to energy, she left at the scheduled 30-minute mark even after she was late by 7 minutes! I came to Illustra based on the reviews on Google, and I am very unhappy that I did. My experience with Dr. Brown wasn't pleasant, and because of this, I will not be referring anyone to her. This is unfortunate because I was very excited to share what I assumed would've been a positive experience with others. read more

Dr. Browne is personable, knowledgeable and thorough. I feel very comfortable with her. I have never waited very long to be seen

Saw Dr. Brown yesterday and already feeling better about my issue. She was patient and attentive. Will definitely make her my designated dermatologist. read more

I've been seeing Dr Browne for several years for routine skin checks and referrals for surgical care when necessary. Scheduling is easy. Her office staff is always very welcoming and efficient. Dr Browne is very personable and thorough. I highly recommend Dr Browne and Illustra dermatology. read more

Very efficient overall and a great use of time! To start, Illustra uses an online portal with step-by-step directions that is quite good for a medical office. I learned of Illustra and Dr. Browne through a dear friend. The visit itself was very helpful, catching a suspect mole I didn't even know about, and explaining the lower concern about several others that had been on my mind. Dr. Browne is very knowledgeable and personable. I was a new patient and still got a full body check with time to spare, even inside the 30-minute window that previously seemed insufficient. I've booked two more appointments and have referred someone already to the practice. read more

This review is just for the first impression I got when calling- I ended up going to a different provider due to the consult fee. I called to ask about a consultation to discuss treatment options for a skin issue I'm having. The specific treatment I was interested in is a treatment series that costs approximately $2100. The person answering the phone was very hard to understand due to a heavy accent but she was able to tell me a 30 min consultation would be $250. None of that fee would be applied to treatment there. That's absolutely not the norm for these types of businesses and I called a larger, more established nearby company where they got me a next day consultation with one of their nurses at no cost. I have scheduled my next appointment there already for a $2000 treatment. I do not recommend this business. read more

Dr. Brown is an excellent Dermatologist. She is professional, gentle and very thorough. She also provided thoughtful medication suggestions to discuss with my primary care doctor that really improved things for me. She also treats my husband who really appreciates how good she is as well. We both highly recommend Dr.Brown. read more

I got a cool peel laser treatment today. Dr Brown is amazing and takes such care with her patient, as lasers typically sting. My face was fully numbed beforehand by her very lovely assistant. I am so excited for the results, and I cannot wait to go back. Also everything was perfectly on time, and her office is beautiful. read more

Excellent place for all but especially people of color. Their tinted sunscreen is by far the best I've ever used and the staff is wonderful. read more

***TLDR: If you think seeing a black woman doctor will result in extra caring and compassion in your treatment, you're comically mistaken. Dr.Browne is aloof, uncaring, and transactional like any other doctor. I have been seeing Dr.Browne for a severe medical condition (Hidradenitis Suppurativa) for over 2 years, so it pains me to leave this review because I really liked her, the medical assistants, and her office (one star for the interior designer). While I'm thankful Dr.Browne was able to properly diagnose my condition after years of being misdiagnosed by previous doctors, her attitude and demeanor slowly started to change over subsequent visits. Because my condition is recurring and has no cure, we initially began with appointments every 2 months for follow up and to check on my condition's development and progress. Because I was diagnosed with a disease I had never even heard of, I wanted to navigate this slowly and thoughtfully before moving on to the various immunosuppressant biologics she wanted to prescribe. While this disease is pretty painful and effects quality of life, I felt the severity and rate of occurrence I have did not yet warrant going on something so strong and w potential side effects - especially since I was able to lessen the severity of my flare ups on my own through diet, stress management, and the use of over-the-counter topicals off label (I also have a family history of death as a result of a weakened immune system from biologics via pneumonia). It was from there on that Dr.Browne started to become more disinterested in our visits. Then rather than continue with our routine follow-ups every 2 months as initially determined, it became appointments "as needed", then her not even saying when she wants to see me next. I had a really bad flare up over Christmas and was lucky to schedule an emergency appointment the following week. At that appointment she referred me to a surgical dermatologist and wanted to see me again two weeks later in January. Then at that appointment Dr.Browne seemed annoyed that I was there, like she forgot she was the one who scheduled it. She was upset that I had not yet called the surgical dermatologist or followed up on another issue (potential TB exposure) that came up through blood work I had done for her over the summer. I explained that I suffer from depression and anxiety (as noted in my chart) and was having a bad week mentally, thus the reason I had not yet called them. Rather than show any signs of empathy or compassion, she tore into me, telling me I was wasting her time and her staff's time. Tells me we're "just going in circles." I was shocked and immediately burst into tears. She tells me to sit in her waiting room to call and schedule those appointments before I can leave, and just to be cruel, tells me I can't come back to see her again until I follow up on the referrals. I left humiliated. In February I made good and followed up, and tested negative for TB. I had requested through my primary another dermatologist for a second opinion on things. Then I had a new stress-related flare up and tried scheduling with this new, yet unseen doctor, only to find out there's nothing available for a few weeks. I was always able to make emergency appointments with Dr.Browne, so against my better judgement made an appointment with her since my current authorizations were good through July. For some reason Dr.Browne's office couldn't find my most current referrals/authorizations, including the one she wrote for me (auth #8229255). She called my primary and found out I had a referral to another dermatologist. Having a referral to another doctor should not cancel or supersede ones that are current with her office, but somehow Dr.Browne feels because of this I should pay out of pocket at my upcoming appointment w her. I cancelled the appointment. I guess as a one-off or things like botox she's fine, but if you have something serious you're better off elsewhere. read more

Wonderful first appointment with Dr. Browne at Illustra Dermatology. Her office is beautiful and well run by kind and attentive staff. Dr. Browne listened to my concerns and discussed optimal solutions. She was straightforward with costs, and not pushy with any of her offerings. She did a round of tox, and was gentle and fast. No bruising or discomfort. Scheduling my follow up was easy. I'm looking forward to my nest visit! read more

Great experience!! Dr. Brown and her staff are awesome! I had great results within the first 8 weeks of my new skin care regimen. Looking forward to the Laser Genesis. read more

Very happy to have Dr. Browne as my dermatologist. Personable and skilled. Convenient and pleasant location.

A very pleasant first visit. Facilities are clean and modern, staff was helpful, and I was seen punctually. Dr. Brown seems very kind, thorough, and knowledgable. read more

I had a wonderful experience at Illustra Dermatology. The staff are very welcoming and efficient. Dr. Browne was incredibly thorough and knowledgeable while remaining kind and patient while listening to my concerns. After struggling to get a referral from Kaiser, my provider, for YEARS to see a dermatologist, I decided to make an appointment at Illustra and I am now their biggest fan! Thank you, Dr. Browne read more

Can't recommend Dr Browne enough! She has been great at treating issues I have, and working with my schedule and needs. She has also recommended great additional providers for procedures she doesn't do. read more

Dr. Browne is a great doctor. She is so patient and knowledgeable. Her office is beautiful and she has an amazing staff. She can help any skin type which is really amazing. read more

My experience was great here. I feel like I was heard when discussing my concerns. I also feel like the plan for treatment was throughly explained to me in terms I understood. read more

Dr. Browne is great! She was friendly and provided me with a dermatology solution that was logical and cost effective. On top of that, the staff at the office was super friendly! read more

I've been seeing Dr Browne for almost a year now and she has made a huge difference and change to my hair and skin. The staff are professional, kind and have a positive attitude. Dr Browne is knowledgeable, very courteous and considerate to my well-being. I highly recommend her for any treatment and she is my to go to for any dermatology work. Highly recommend her A+++ read more

Dr. Browne was wonderful. I was tense going into my procedure for mole removal as some of the moles were very close to my eyes. Dr. Browne assured me it was a relatively smooth process and she was right. What really helped put my mind at ease was the amount of kindness and patience exhibited by the Dr. and her attentive staff throughout the entire process. I had a few hours of minimal swelling and discomfort following the procedure and about three days later I was able to enjoy having smooth skin for the first time in almost twenty years! I plan to return next month for a Chemical Peel. The peel is not a required treatment, I am just adding it for optimal results. Overall, it was a great experience! read more

Dr Browne helped me address acne and hyperpigmentation concerns, and also provided cosmetic treatments (Botox, fillers). She is very thoughtful, caring, and thorough. I definitely recommend her. read more

I had a great experience at Illustra. I admittedly have not visited a dermatologist in 20+ years and Dr. Browne was efficient, kind, and so knowledgeable. She immediately put me at ease. Her team was very professional and thorough. I'm looking forward to returning for some additional TLC! read more

I highly recommend Dr. Browne as a dermatologist. She listens to my concerns and is very attentive and responsive to my needs. I began seeing Dr. Browne after suffering from a chronic skin condition. For years, other doctors told me there was nothing I or they could do about it. So I suffered, until I starting seeing Dr. Browne. She is an expert in her field and quickly diagnosed my issue. She was able to provide some short-term relief for me, while working on a longer term solution. Fast forward, a year and a half later, I'm doing much better as a result of her treatment. She is a god-send. read more

Dr.Browne never fails. Such a pleasure at each appointment! Her new office is so nice. read more

Simply the best! Excellent dermatologist. Extremely thorough and office is very welcoming and immaculate and has beautiful décor!

Look else where for a doctor. Most people of color and working people will not be able to utilize this Trump Apprentice style medical practice where money comes first. Dr. Browne treated my serious skin disease like I was requesting botox injections. A week after seeing Dr. Browne I obtained a second opinion from another doctor in her specialty who recommended several skin biopsies and additional labs that Dr. Browne fail to identify. It is my opinion that Dr. Browne is more concern with the patients source of payment than the medical needs of her patients. After scheduling my appointment for the biopsy recommended by another physician her staff called me to explain there would be an extra 15 minutes to complete the required biopsies resulting in a hundred dollars more for the visit. I have excellent health insurance which would completely cover the cost however her staff refused to investigate my insurance coverage or how easy it is to be reimbursed (1 form only). I agreed to pay hundreds of dollars for the biopsy to ensure I could be diagnosed and treated in a timely manner. When I expressed my concern about the incremental increase in fees for multiple biopsies with her staff the next day the doctor called me to cancel my biopsy!! " Dr. Browne called stating she didn't like that I questioned the office policy so she was cancelling my biopsies! I guess she replaced the Hippocratic oath with the O" Jay's song Money, Money, Money. A doctor calling a patient to cancel an procedure because her policy was questioned is unprofessional, immature and egotistical. She clearly cares more about money than the wellbeing of her patients. read more

Excellent care and very kind, competent office staff. What a relief to be around a doctor and staff, all of whom are efficient, polite and caring. read more

I came to this office for treatment of my daughters acne. The initial consultation went fairly well, although it felt quite transactional. Dr. Brown did not fully engage in conversation that was personable as I've experienced with other practitioners. She didn't ask my daughter about school or activities or anything personal just seemingly stoic and keeping things within our 15 minute appointment for $200. This is not a warm and cozy practice, it's transactional. You come in, sit down tell the assistant your concerns and answer some questions, then Dr. Brown comes in for review/update and it's over! If this is what you're looking for- jackpot!! read more

I followed Dr. Browne from a previous practice because I have utmost confidence and trust in her expertise. She is warm and friendly and ensures that you are comfortable. She is very thorough as well. As you can see from the pictures, her office is very inviting and gorgeous! Dr. Browne's assistant, Olivia, is very friendly and helpful. I also enjoy the convenience of scheduling appointments online. I highly recommend Illustra Dermatology! read more

Dr. Browne and her team are professional, knowledgeable, and quick to answer any questions you might have. Beyond their expertise, they are all very kind. As an indigenous, mixed-race person, I was impressed with the medical history questionnaire. It was the first intake form that I have seen to actually list nearly all (if not all) indigenous tribal groups. I am grateful for Dr. Browne's inclusive approach to dermatology. Overall, my experience was very positive. I left with questions answered, more peace of mind, and an action plan to effectively care for my skin health. I strongly recommend Dr. Browne and her team. read more

Dr. Browne is the best dermatologist I've had. She's very thorough, efficient and warm. I'm always seen on time. Her offices are also so beautiful and serene, you feel like you're in a spa, not a doctor's office! read more