Fuck this company they lost my footage of my quince I'm so angry and according to them it was a mechanical problem and it wasn't their fault but I didn't even receive two hours of my movie which the contract stated fuck them fuck. Them fuck them my dad did not pay just any amount of money for the fucking Job we received don't hire them trust meeeeeee I'm crying rn I have no memory of that day bcuz they fucked up bcuz of their poor work idc if there's any good reviews them loosing ur footage is literally the point for u hirering them so unprofessional nothing can repay my memories of that day idc what their solution to this is it's not gonna change the fact that I have no memory of that day just bcuz u can't give them negative stars or else I'd give them negative stars don't go to them trust me if u see this it's. A Sign to not go to them fuck them I hope their company closes down read more

My family hired this lady for a quinceñera, and I must say that it was such a disappointment...Nothing was ready on time and she didn't listen or consider to any of our request. The decorations for the hall were sad without any effort or creativity, and I'm not exaggerating! The tablecloths were not even the same for every table! Everything that looked decent was due to our own efforts of setting up and purchasing items to add details to the decor. Everything was a "run around" with this lady, she doesn't keep her word. Will say one thing and do whatever SHE wants. The quinceñera was in tears, she was so upset about the outcome, it was lousy and so expensive!.... And to top it off, she's using all of the event pictures as advertisement, taking credit for something she did not do!...I'm sure the guest have not signed a consent to have their pics displayed!... read more

My wedding was 2 months ago. Every time I think about the outcome, I want to cry. It was embarrassing. I don't know where to begin.. My wedding was for 350 ppl, I had a little over 300 show up & there wasn't enough food. The last ppl that were able to get food, got served in cake plates & the burnt bottom of the pan food, stating they had a lot to food to cook. Food was suppose to get served at 6:30 because of our timeline.. It was ready at 7:30. Sodas were nowhere to be found. It wasn't until my husband told one of the servers that he was going to start serving the sodas himself that one ran to give them out. The cake looked like a school project. We spoke about having 35 tables with 10ppl at each table, the DAY BEFORE, she tells me it's 39 tables with 8ppl because 10ppl don't fit. After I did my table assignment. When I asked her why didn't she tell me from the beginning, she never answered and kept explaining why it had to be 8. The venue was suppose to be until 1am & everyone was kicked out at 12am. We were told that the champagne for the toast would get served only to find out at the moment it was happening that they weren't allowed because they servers didnt have a license, so my bridesmaids passed it out. The "bartender" didn't know how to make drinks. I can keep going but I'm only getting upset again. Just... Don't make the mistake I did in hiring her. For all the money that was spent, it didn't show. The only highlight was the live group we got that helped disguise the chaos that happened. read more

Had my daughter's quince two weeks ago. This is the second one I do with mayra and Carmen the food,the DJ,the hall,the center tables, cake, candy table, were above our expectations Carmen has a lot of knowledge and understanding about how to plan a great party thank you Carmen and mayra my whole family had a great time and my daughter loved. read more

HORRIBLE!!! HORRIBLE HORRIBLE SERVICE!!!! So many promising things and its all BULLSHIT! WHERES THE CANDY CART? WHERES THE VIDEO? AND THE FOUNTAIN FOR THE CAKE? They are thieves!!! We paid so much money for such a perfect day and it was but not perfect enough. PLEASE!!! Dont waste your time with them. All you'll be looking for is trouble and a waste of money read more

I had my fifteen on Saturday everything was horrible. The decorations weren't even the ones I asked for. The food was expired and I was embarrassed with all my guests. A lot of things were missing. The lady Mayra is very rude. If anyone sees this please report her and make this place close down. Please don't trust her with your event it will come out horrible read more

Horrible horrible horrible place! The lady that helped me was Patty I told her exactly how I wanted my invitations on the sample day it was a disaster my invitation was nothing how I told her! She didn't listen or consider to any of my request! I told another lady that helped me on the sample day this is not what I asked for! She said that Patty is just a helper in the weekends and she is just learning! Then why would you leave her alone? How am I suppose to know!Thats their fault! She tried to tell me that the invitation that I want could get done but she would charge me more $7 the invitation! Hell no! I called trying to get my deposit back she was very rude and she said she is going to charge me $16 more for the cancellation and to top it off she told me I need to go in the store and she just hanged up on me! I don't recommend this place at all! Bad service rude people! read more

My sister had her quinceañera. My family trusted these ppl for the preparations. Let me tell YOU it did not go as planned. My Family were so disappointed, although the most thing that matter was that at least my sister had fun. It was a disaster. I was going to come back for my wedding preparations but after this experience IM NOT GOING BACK. We raised a lot of money for this event and everything was thrown to the trash. Very disappointed.... read more

DO NOT, I repeat, DO NOT hire this woman Mayra or make business with her. Wish I didn't have to give them a one star because they do not deserve it. My little cousin hired this woman for her quinceañera and it was a complete disappointment. Take your money elsewhere. The food was supposed to be for 350 guests and she was paid additional money to have plenty of food. To our disappointment, they didn't have enough food for even 200 guests. Security had counted just a little over 150 guests and they were already to the end of the food. The plates were children portions and the food was cold. Had they served a decent portion, they wouldn't have had enough for 100 plates. The mother of the quinceañera tried calling her and she ignored her calls. Finally got ahold of her and she tried to blame it on the guests saying they had gone back for seconds. No one had gone for seconds, the plates had very small portions and this woman tried to blame it on the guests when she was never on site to begin with. We should have known from the beginning that she was shady. There were supposed to be 35 tables with 10 chairs per table. They only set up 30 tables and it wasn't until we called and called that they came back to set up an additional 4 more tables. The tables had 10 chairs and silverware for only 8 guests. She charged $500 for a candy bar which consisted of gummy bears, chocolate balls, marshmallow, a few lollipops, candy/gum balls and only 10 small plates for people to serve themselves. The table was hidden so only a few guests had gone to grab a few pieces of candy. By the time I walked over, there was very little left. They added fresh fruit to the "candy bar" later at night. What they placed at the bar wasnt even worth $200. The woman charged for 2 bartenders and only one was provided. The venue was supposed to be until 1 a.m. and by 12:00 we were told we had to get ready to leave. Had she provided clarification, everyone wouldn't have been surprised. The center pieces were long vases with artificial flower arrangement. She charged for 35 centerpieces and about 8 we're missing the vase. The cake was supposed to be for 350 and it was only for about 100 people. How do I know that? because my sister and I make cakes and we know how much a 12, a 10, and and two 8 inch round cakes feed. Please be aware that if you make business with this woman, you are in for a big disappointment. read more

Ilusiones Vertigo - Customized Merchandise Near Me - Los Angeles, California

Food delivery was 3 hours LATE to venue. There was a failure to prevent FOOD POISONING and any foodborne illness. Their team allowed the food to be contaminated with bacteria, parasites and toxins. The company did NOT use any proper food handling tools to keep food at appropriate food temperature, no ice and no warmer/chaffing dishes were used. 89% of guests suffered from food poisoning. The service they provided in food handling is in direct violation of FDA rules and regulations. read more

I really recommend this team of experts to anyone. my daughter had her 15 a few week ago an everyone loved it. they loved the chicken and birria. The customer service is over the top. In general I enjoyed the way they treated us and actually communicated with us. not many do that. big thanks to carmen for always helping us and doing the right thing of explaining. highly recommend them. read more

BAD SERVICE! I didn't give them any star because They don't deserve it. My brother hired this woman for my niece Quinceanera 2 weeks ago and the food was contaminated for sure! Everyone got sick with diarrhea same night and we need to go to the Doctor especially my daughter who is in a wheelchair needs to go to Urgent Care about this stomach issue. I reported to my brother next day morning to verify if there are more people with same symptoms to let them know about the service. The owner requires proofs as soon as possible instead to get worried about the food. The party was scheduled for 5 to 7 pm and the food arrives at 6:30 pm and the food was cold and felt It was cooked in a hurry! My recommendation are DO NOT HIRE THIS SERVICES WITH THIS PEOPLE. I'm doing this report to protect the consumer from the unhealthy practices of this establishment. read more

I want to thank you and Your team for the amazing job you guys did for my daughters. It was worth all the hard work. The outcome of it was beautiful. Thanks I was so happy read more

Really recommend just had my 15 with them and they had everything I wanted. They gave me different options to chose from for all the things needed. They gave me a great deal. Different packets to choose from. The hall I had my 15 was The Riviera hall in Huntington park it was big and the decoration were amazing. Everything they put in the contract is what you're going to get. I got everything with them and everything got here perfect and on time. They were very patient with us. They did as much possible for my 15 to be the best. The dress I picked got here how I wanted it to be. They even added a little detail that I wanted to be added with no extra charge. Hopefully you give Mayra a chance do make your 15 dream come true. read more

My daughter's the Chavez recently had there 15th and 16th birthday party at Ilusiones Mayra we had very good expectations,, we loved our dresses, our guests were very happy, we loved the way they set up the hall the food was very delicious, we had a very good experience, a big thank you to Ilusiones Mayra. read more

Amazing service. Everything was beautiful for Brianna's Garcias party. Absolutely loved it. 10/10 recommend.

The name fits the bill. This place is an illusion of good service. Came here to get my sons outfit for a quince and the bad service started from arrival. First, you actually have to ask someone to help you or they will walk right by you. The place was not busy and it took close to 30 minutes to be seen. So we just stood there because they don't have any seating. Second, the outfit my son was "fitted" for didn't even fit. He is an athletically lean built 11 year old and above the local "average" height. The coat was too big so what they did was seam up the back. Problem with that is that the shoulders were too big. My fault for not noticing it upon pick up but in truth I'm not really familiar with how a Charro jacket should fit so it wasn't until the next day that someone said, "the jacket should have a "fitted" look. It didn't and he look odd in the pictures. So guess what, no pictures because he looks like a guy from the 80's with big shoulders. read more

I should have not believed in these people when I questioned them about their bad reviews! The lady named Mayra said that it was only the competition around giving them the bad reviews. I gave her the benefit of the doubt because I had already given her a big deposit which she would keep if I canceled. The quinceañera was this past Saturday at the Riviera Hall in Huntington Park. To start the table where my daughter was to sit at was not how we had agreed to when it came to the decor for that table. I mentioned it to her the day before and she said it would be fixed by Saturday morning and it was not. I noticed there was only 4 cloth napkins per table so I thought it was just for decor. But when it came to everyone having their dinner which by the way it was from 5 to 7 but the people catering the event weren't ready till 7 and they didn't have paper napkins either, the waiters said that they were provided at the table,and I said but there is 8 to 9 seats per table and only 4 cloth napkins, so are my guest suppose to share their napkins and all they said was " I don't know"! Another of the waitress that was listening to what I was complaining about comes out with a .99Cent bag with 2 small packs of napkins and the very thin paper plates and says well we have these napkins but they are for when we cut the cake. Then as I am walking away from them upset my son approaches me and asks if I have tried the food? I said no why? He tells me to look around and notice how nobody is eating the pasta, that he had already tried it and it tasted spoiled. So I go get a sample of everything and sure enough the pasta had gone bad and when I told the lady that was serving it she trasted it and she even agreed with me. I felt so embarrassed with my guest. I right away called Mayra and she sent her assistant Griselda to confirm what I was complaining about she offered to replace it which by the time she got to the event to confirm and by the time she got back with the pasta 2 hours had gone by.Around 8:50 the people catering told me they were leaving that if I had foil pans so they could leave the remaining food because they where taking all there catering dishes I told them no because no one told me to take any. Si I sent my son to buy some. Next every time the bathroom would run out of toilet paper I had to go tell them to fill it and they would get bothered or they would just hand me 2 rolls so I could replace it myself. They wouldn't have run out so fast if they had gotten better quality, they where so small and thin that they would run out after 4 uses. And by 10 pm they said they didn't have any more toilet paper. So I had to leave my party to go to the store to buy more and the funny thing or not so funny was that after I filled each bathroom stall with paper and left the extra on top of the bathroom counter, one of the ladies helping with thee event went inside the restrooms and removed all the extra toilet paper I had just purchased and when I asked her for more she said they didn't have any that she had already told me that before. I then told her I now and I went and bought some and left the extra in the bathroom and you just took it fromm there my mother just saw you and now you are saying there is not any, then she said let me go check and she went into a room next to the kitchen where you could see they had plenty of supplies. I don't know what kind of shady business this lady is running because also I paid extra so they could provide 500 beers 250 Modelos and 250 Bud Light and unlimited shots, mixed drinks, and sodas. And thru out the party they were being observed my my family members removing the Modelo beer from the kitchen area from where they had the 500 beers I had paid for into the room next to the kitchen then by 10 they said they were out of it. When I only had 175 guests and not all of them where drinking. I paid a pretty amount of money so it should have been better served for this event.The cake looked nothing like we had agreed on. I showed her the picture of the cake and she said they could do it like that and it just looked like a homemade cake also we had chosen 3 different flavors and the one that was supposed to have been moca was just marble cake. I would definitely urge you guys not to use the services of Ilusiones Mayra. We where also calling her after the food incedent and she would ignore our calls. read more

Horrible service please STAY AWAY from this thief! Every time my friend and I would go she would explained what she wanted and we would return and this Mayra lady would not write nothing down so we would have to let them know again. I have never seen such horrible service in my life. They made my friend go several times to the shop didn't have things ready and on the day of the event OCT 1, 2016 My friend and her mom instead of enjoying the party they were having a bad time. Food was not ready the person handling the event kept disappearing. The food was not that good especially the beans were hard no salt. My friend bought a package for water and soda for the entire event well that did not happened they stopped about 11pm. The lady told us the event was till 1am but they kicked us out by 12 The cake was homemade. Ugly!! I do better cakes. Please don't spend your money or time on this lady! you WILL regret it!!! My friend with her hard earned money paid for a unforgettable event but insteaed got a nightmare! The shop should not be called Ilusiones Mayra its should be called Pesadillas Mayra read more