Came back twice and got our dress here. Hands down best quince dresses out there. Ask for Sam!

HORRIBLE,horrible,HORRIBLE!!!.. I had a very disappointing experience with this quince dress shop. My daughters dress wasn't made on time they promised it a month before the event, I was left with no choice but to take a display dress at the last minute, 1 week before the event! The dress color was completely off, and it was a duplicate of the dress we had chosen. The gems were falling off, and the corset and lower part were two different colors. When I raised these issues, Arianna, the manager, falsely accused me of lying despite my clear photos. Her unprofessional attitude made the situation even worse. Overall, poor quality, and late delivery! definitely not recommended. Save your self from having a headache. As shown in the picture the champagne dress is the design we had chosen to be made in a dark fuchsia color. Completely different color! Fuchsia and hot pink are different Arianna! read more

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I am long overdue on this review. I am so impressed by the customer service! I showed up at closing and the two girls (specifically Adrianna) helped me find the perfect tiara for my daughter's 10th birthday! I had to get it that day and they didn't rush me and provided honest feedback about the look, fit and didn't mind. They saved the day!! Prices are good and have a quality selection!! read more

The service was wonderful- Jacqueline was so patient and allowed my daughter to try multiple dresses. The dress price was actually less expensive than in a boutique in San Francisco. I am so happy we decided to travel to LA. Also, the package offered includes all the extras needed crown, petticoat etc. read more

Val’s XV Boutique - My beautiful daughter and her dress.... - Formal Wear Near Me - Los Angeles, California

This store has lots of selections and the service was okay. The lady was helpful and says all material is sourced in mexico city that what makes them different. beautiful colors, value was $1400-$2000 which is normal range i'm seeing. read more

Val’s XV Boutique - Formal Wear Near Me - Los Angeles, California

Steven had great service and gave me a great deal so manny pretty dresses as well !!!!!!!

I just give a review about This VALS XV Location 1101 Santee st Los Angeles ca 90015 phone (213) 536-5322 beautiful dresses perfect for any 15 or 16 birthday girl dreams dresses I' would like to share with you my daughter dress that we just got Friday 4/12/2024 beautiful thanks to Jackie and Steven for all the help recommended 100% read more

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!!!!!!!!Just got our dress here best quince store!!!!! Thank you Diana !!!!!! Amazing service super happy with the outcome

The service started off good my sister found her dress and we ordered it. Next thing you know we are told her dress was ready so we go to try it on and pick it up. We never got the dress. We get there and the dress isn't even the same color we got and the fabric was really cheap like they had tried to make it that same day. Then they tried to not give us a refund but my aunt got them to give us a refund after a lot of bickering. Do not get your dress from here. read more

It's always packed there and for a reason. I recommend u guys make an appointment! Ask for Diana! They have gorgeous dresses! My daughter was able to try 3 dresses and ended up going with a blue one. They don't even pressure you to get the dress! We immediately got the dress and Diana was a superstar! She went out of her way to make my daughter feel special! read more

Worst place in La to shop for! There prices are not horrible. There customer service was ok but everything else horrible. I found the same dress better package at Cinderellas closet! read more

This is the second I come with my nieces, to Val's and Diana helped us in both occasions, she showed us multiple dresses, she was patient, and gave us great suggestions. We also got our dresses with plenty of time in advance which was helpful for the pre photo shoot sessions. I will trust them again when I bring my third niece in the near future! read more

I would definelty reccomend this Place to others!! The Woman who helped me , Dianna. She helped me choose out stuff to my liking and showed me what she thought I would love. The dresses were very beautiful and didn't feel or Look cheap at all Like Most places do. Overall I would definelty reccomend but you should make an apoitment so your able to try on a variety of dresses! read more

Thank you Diana for a wonderful experience! So excited for our dress. Definitely recommend

Hailey was amazing!! She knew what she was talking about and talked my sister and I through the dresses and all the details. Very intelligent young lady, she deserves her praise!!! read more

DO NOT GO TO THIS PLACE!!!! terrible experience. came in 6 months ago to place an order for a dress. per Diana, dress was going to be here a a month before our event. she over promises and under delivers, to the point some of her fellow coworkers actually said "yeah Diana tends to make a lot of promises for things we can't do.". we decided to go with this store because at first it service was great, but i realized it's just to get your money locked in, because they actually are very pricey compared to other stores around the area. according to diana the reasoning for such prices was because the dresses were "couture" dresses. well there was nothing couture about the dress they were trying to give to us. after spending 3k for a dress and waiting way past the time we were given, they wanted to give us a ugly, cheaply made, wrong shade dress. what a joke of a store. i will never step foot in this store ever again, if i could i would give it 0 stars. please save yourself a headache and take your business elsewhere. read more

!!!!!Wow so many pretty dresses! Diana was great help!!!!!!!!!!!!!!!!!!!!! Come to Val's

Diana was the one to help us out and was very helpful. She helped my sister find the perfect dress and was very generous. Wonderful customer service and would recommend to others. read more

DONT COME HERE my cousin got her daughter's XV dress here a year in advance from the event date and told us that i would definitely arrive on time or even way before the date. We added 3 things to her dress a gem a clear corset and a bow they called us and told us that we could go pick it up the next day (we live in Las Vegas) BUT THAT NONE! OF THE THINGS THAT WE WANTED WERE ADDED we went to go see the dress the next day turned out THAT DRESS IS NOT EVEN OURS AND NOT HER SIZE (THEY GAVE OUR DRESS TO SOMEONE ELSE) I don't know how something that SHOULD have a name on it can be given to someone else they tried telling us that we were lying they didn't want to give us our money back we had not chosen other than to take the dress that wasn't ours. This store is titled number one downtown LA XV store on they're page horrible store horrible prices horrible selection might as well go to moda2000 because their prices are exactly the same and moda2000 Has way more options AND YOUR DRESS WILL COME ON TIME!!!!!! read more

What great customer service! Hailey helped us with our dress selection and she was so helpful and answered all of our questions. Great quality dresses and selection. I highly recommend, the prices are good and the store has a large selection of dresses and accessories to choose from. I was also given the opportunity to order from a catalog but we ended up selecting a dress in -house. Thank you Hailey and Vals Boutique! read more

We came in on Saturday morning. The staff were friendly to us and let my daughter try on two dresses. She wanted to come in there because she saw a dress on instagram from the store. Unfortunately they were not able to get it in time for her party. They were not pushy and let her take her time to decide if she liked the other dresses that they had in stock. read more

Diana was amazing, let us try on all the dresses and was helpful from picking out the dress to picking it up and selecting the crown and bouquet. Def ask for her read more

Ariana provided wonderful customer service and my niece chose the most beautiful dress. We are so excited to come back to her final fitting and chose her bouquet. read more

Val’s XV Boutique - Finding the perfect dress. - Formal Wear Near Me - Los Angeles, California

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My experience at Vals Boutique was very amazing and stress free. The day that we picked out my little sisters dress, we were told that we wouldn't have to come back until the day we came to pick up our dress and accessories. They were right, when we showed up to our appointment they had everything ready for us to take home. We live 3hrs away from Los Angeles so if you live far from LA I recommend you purchase this boutique. On the day of my sisters appointment, the dress was nearly perfect. The sleeves were a tad bit too big but they quickly sent the dress to the seamstress and it was ready in 30min. They then steamed my dress and I took it home. You get the service that you pay for. Many places offered me cheaper deals but to be honest those places never deliver what they promise you. read more

Val’s XV Boutique - Formal Wear Near Me - Los Angeles, California

I made a bad review earlier this month because the dress we got was not the one we had choose since the beginning I paid a $500 deposit and when I asked to get a reimbursement she said no even though it was there fault so anywho I left it as is and this lady had the time to ask me to remove my comment where she admitted that they where wrong just be careful with them read more

We came to buy my daughter's quinceañera dress. Yuri was amazing she was so patient and kind. She was very detailed and answered all of all questions. I love that if they don't have something they let u know they will have it on your next visit. This was a one stop shop for us and I love that since, we traveled from Fontana. Thank Yuri for Making our experience so pleasant. The only reason I rated a 4 is because the store was small and we had to pay $20 dollars for parking and that was chaotic. read more

Sincerely I wasn't going to reply to the review but after reading what Arianna said. Is not truth yes I order the dress on March and Arianna told me it was going to be ready in May , that day they put in the order I received a call from her saying that hey had placed the order and was going be ready in May, and they were going g to call me, which no one called and had any form of communication. And yes. Arianna promised that the extra accessory which I paid $200 extra to be ready that day , which I asked multiple times to ensure to be ready that day and they said yes Odalys and Arianna. That dress to be honest was a waist of money and at the time of the appointment we got there at 10:20 in the morning and since nothing was done we had to come back and wait for alterations to be made, we were told it will be ready before 3pm which we came back 3:30 and dress was not ready again. the alteration was a completely waist of time and poorly made for the amount of money people pay for. The accessories don't match with the dress at all so is $200 waisted. They put pins to be attached I could've done that, the dress was torn with the pins. Waist of money and waist of time, manager or owner wasn't there to check everything was done correctly. I wanted to cancelled the order right when I saw it wasnt ready , I don't know why I didn't do it to be honest. I'm not asking for a refund or anything free I'm just letting you know that a manager or the owner needs to be there to make sure the customer leave happy and satisfied with the job or what we paid for. I don't not recommend this place at All!!! read more

Val’s XV Boutique - Poorly made alterations and accessory $200 - Formal Wear Near Me - Los Angeles, California

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I was really hoping to come here to leave a good review but unfortunately I'm really disappointed in the service we received or should I say didn't receive. We came here because this place was recommended to us, I had never even heard of it. We had been shopping for hours looking at dresses and my daughter had seen two dresses that caught her eye. I asked if she could try it on and they gave every excuse to discourage that. My daughter left crying. We found other store that had the exact dress that she wanted for $500 less. read more

Went in to look for a Dress for my daughter excellent customer service a nice young woman by the name of Hailey help us out made it super easy to get a real nice dress for my daughters party read more

I was really hoping to leave a good review don't recommend this place picked up my both my daughters dresses very beautiful but the crowns had jewels missing took them home with jewels missing for the money I payed for I expect them to be 100% beautiful but unfortunately I took them like that read more

Upon stumbling into this beautiful dress shop, my daughter was optimistic about finding her dream dress for her quince and no other place had what she was looking for until we came here. This dress shop has unique and one of a kind pieces. Jackie was extremely helpful, and knowledgeable during the complete process of buying this dress from the very beginning and made it such a breeze. Any issue that arrised or questions I was concerned about as a first time quince mom she was there helping us along the way, even when it came to making adjustments to suit my daughters needs, she was happily able to fix and answer all my questions. Also Diana was a rockstar putting on my daughters dress and made me feel so comfortable knowing she was in great hands. Also amazing with all her knowledge and experience, she even gave me some ideas. What amazing customer service, packages, and so much more this staff has. They definitely know what they are doing! If your not coming here for your daughters quince dress your truly missing out! Jackie and Diana are amazing at what they do!We love you Vals XV! read more

We recently got my daughter's dress here , the dresses are beautiful and very good quality. The young lady that help us was Jackie, she was very kind and helpful. I highly recommend this for any future Quince. read more

Walked in with my nieces to look for their dress and were helped right away by Andrea . They were busy but were quick to acknowledge and help us . We did the normal shop around the area and one of my nieces was sold on a dress at Val's and we ended up ordering both nieces dresses. Staff was kind ,courteous and helpful. Can't wait to see the dresses on them when they go try them on! read more

I was so happy with our experience at vals boutique , my daughter and i were very pleased , the ladies were so nice and helpful . Can't wait to come back and purchase our second daughters dress here read more

My niece said yes to the dress! We went to a couple of places, and they only let her try one dress. If she would try another she would have to decide there and purchase... really, this is how it is now in days?! We said no, thank you, and found this place. The young lady who helped us offered us to pick a couple to try, and besides that, the price here is cheaper than the other places around. I'm glad my nerve found the perfect dress and we found the perfect price! Thank you for being different from the other places near you! read more

Initially, I was hesitant to walk into this pretentious place. Just based on looks of it -you add a few chandeliers and tile walls and think it's fine to mark up dresses nearly 40%. That definitely doesn't validate the ridiculous markups. We'd a particular dress in mind which was marked up by $800-$1,100. Yes, that's not a lie, but an actually fact. We did our research. This ridiculous markup wasn't the worst part. So actually the place is run by young sellers with no business running an actual business. They lacked the people and customer oriented skills necessary to make a quinceañera's family worth investing money buying her ideal dress. I would definitely recommend going elsewhere. Buying a quince's dress is stressful as it is. Don't waste your time, energy, and money going in, just keep walking. Don't let the looks deceive you. read more

The wait is ridiculous they say the wait 10-15 minutes .but be ready to spend the whole day 5-6 hrs. After ordering your dress. The steam time takes all day. Not only that but Arianna is so unprofessional. She ends up forgetting to do stuff or put things on your order. Then you have to wait for ever so they can do your order correct. Not only was my dress about 3,000 on top of that the bear was about 3-4 hundred. read more

Val’s XV Boutique - This is how they handed me my 15 snos teddy bear . Spend $300.00 for it not even in a box. It came in a grocery bag. So sad - Formal Wear Near Me - Los Angeles, California

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So i came here just to check out a dress that was SO CUTEEEE, because i was in the area. Well anyways i just wanted to look at it in person and ask how much it was. I told them, that i was just looking because another family member was gonna buy me the dress. But the lady was so kind to let me try it on along with another dress i really liked! No appointment, or nothing. I already saw the negative reviews but i think they might be stretching out the story. There was two ladies and a dude, both chill with letting me try the dresses on. Excellent service, gonna come back with my family in tow! read more

Absolutely the best dress shop in that area. They were patient, kind, and reliable. I have read that people comment about the age of the staff. They should not matter. The service should matter. Our dress was late and they were courteous and gave us a discount. The lateness was the designer and they took the hit because of the professionalism. So, she doesn't matter, professionalism does! read more

Awesome place to shop for a quince dress. Alex was super helpful. We didn't decide on a dress but did decide to stay with them as our boutique for the dress. Would recommend to anyone looking for a dress. read more