Richard is a true professional who clearly knows his craft. He arrived promptly and immediately got…read moreto work. He took the time to explain the intricacies of string stretching and the piano tuning process. He is also a warm, personable individual, making the whole experience a delight. I will definitely be calling him again for future services.

I couldn't be happier with the piano tuning for my son's piano! The whole process was quick,…read moresmooth, and very professional. I was amazed at how much better the piano sounds. it has such a beautiful, rich tone now. It's clear that great care and skill went into the work. Thank you for doing such an amazing job! I truly appreciate it and would gladly recommend your service to anyone looking for an excellent piano tuner.

Greg just finished tuning my Steinway Model B, purchased in 1971 from Steinway in NY and here in…read morethe Bay Area since 1974. Greg did a painstaking, amazing job, for a very reasonable cost. He also educated me quite a bit about Steinway pianos generally and about mine in particular -- not surprisingly, considering his vast expertise, it turns out he does work for Steinway to make sure the pianos they sell locally are perfect. Over the 50 years my piano has lived in the Bay Area I've entrusted its tuning and voicing to perhaps a half-dozen professionals, all highly rated here on Yelp! and well-reputed in the musical community, and from now on Greg is the only one who will touch it ... So There! So glad I found him (thanks, Yelpers!)

Greg did a great job getting my Steinway B tuned and sounding uniform from top to bottom. Very…read moreknowledgable and experienced. Reasonable price. This area is lucky to have him.

Robert did a great job tuning my acoustic Kimball piano, which I had in my family for over 50…read moreyears. We are the first owners; hence, we wanted to keep it going, and Robert got my Kimball up to specifications and fixed my squeaky sustain pedal. I will be a repeat customer. - Great Price - Professional Service - Great Warranty - Great Communication - On-time Scheduling

I had a warranty claim for my Kawai CA 49. Vince came and diagnosed the issue and communicated…read morewith Kawai the issue. Vince came out a second time and used pro felt on all 88 keys to fix the issue. Vince was very personable and he was extremely thorough in fixing the issue. If you have an issue with your Kawai or Yamaha piano, I suggest contacting Apollo Piano/ SF piano works. Excellent service and work!

Now they're only open Tuesday-Friday It's Monday and I need…read moreguitar strings! Now I have to go to SF or Daly City, look for parking just for $10 guitar strings. I guess nobody except me needs guitar strings on a Monday in Pacifica! The old ownership were open randomly and the new owners take Monday off. Hire someone for Mondays!

I actually had a 1 star experience, walking out thinking, "This store is failing, is going to die,…read moreand I know why," but I am giving 3 stars because I want little brick and mortar music stores to survive, especially in places where they are automatically going to have a hard time doing so. I walked in with cash in my pocket, hoping to be surprised and be forced to buy a guitar I didn't expect to run into, as I do whenever I'm in a new or unfamiliar place against my will, as on this day. As I walked in the door, which I was glad to find open during business hours (often these days, doors aren't, especially with guitar and music stores), and was one of 3 customers in the store, the other two already inside, far from the solitary visible employee, who never looked up from the computer or spoke to me until I asked him two guitars on the third row of wall guitars up, that I didn't know by sight, to ask what they were. Instead of answering, he asked me if I was going to buy anything. How do I know if I'm going to buy anything, when I'm asking you what I'm looking at, when you ask me that? I'm going to say this was a "socially awkward person" issue, but that's not going to make me ever come back to this store. Someone at this store does not understand that once you alienate a customer who is apt to return if they feel good about you, you're never going to see that person again. But I hope you all survive. You are going to have to change the way you view and treat people walking in off the street to do that, otherwise why are you paying overhead to have a brick and mortar store just to make people feel unwelcome and suspect, when they walk in. I thought, walking out, this place is doomed, and maybe that's for the best, because the model of personal conduct shouldn't survive. I felt disliked, and unwelcome for no reason, other than that I must be stupid for walking through the door. It seems impossible this is not a common experience. "Are you going to buy something?" What kind of person responds with that when a customer asks what a retail item is (because they are trying to find out whether it's something they would want to buy).

Jian Min was responsive and professional. He showed up on time and did a good job…read more As my piano hadn't been tuned in a long time, he provided the option of a longer one time tuning or two separate tuning sessions one month apart. Given that the price difference was minimal and that it would have been easier for him to do a single session instead of coming here twice, I appreciate that he recommended the separate sessions to give the piano time to settle before subsequent fine tuning. He also recommended an in-piano dehumidifier as my location is very humid (which is true) and there are visible signs of moisture damage inside the piano. I appreciate that he informed me of this, but without being pushy about it.

I highly recommend Jian Min. My daughter used to play piano but hasn't in years. Recently my 6 year…read moreold granddaughter started lessons and I decided to get it tuned. It's been about 20 years! Jian arrived on time, after examining he quoted me a price of $145 for medium level tuning and recommended 6 month retuning. It took him about 1 1/2 hours. He needed bright light and absolute quiet. He even had us turn off the heater. One key was stuck and he fixed that as well. I had looked around- several music teachers do this as a side job and a local person wanted more than double for the same service. If you want dependable, high quality workmanship at a reasonable price this is the place!

Quick response On time…read moreCall ahead of arrival Comparable quotes Friendly staff All the above made our experience great!

Huge thanks to Karl and John for their top quality work on our old Yamaha piano that hadn't been…read moreserviced in years. It sounds AMAZING - night and day from before. Thanks as well to Dawn for her easy and clear communication in setting it all up. Very kind folks, and experts at their craft. I can't recommend them enough.

Joe is a sincerely fine calibre The piano sounds great now…read moreand he was able to fix the fallboard which was not properly functioning for such a long time I certainly recommend him Tks Joe God bless

Great skill which im sure he enjoys. My piano is over 100yrs old and needs special care. Never…read moredisappoints. Thanks Joe!

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Andrew was super accommodating when I inquired about purchasing a baby grand. He was also very…read morepersonable and told me about all the services they offered along with differences in the models of pianos. Allowed me to try as many as I wanted to my hearts content, and I'll definitely be back once I'm ready to make my purchase.