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    Image Collision

    3.8 (12 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Image Collision

    Bumper repair

    Collision repair

    Dent removal

    Image Collision Photos

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    Runs in the paint on the front bumper

    I was hit by a drunk driver and my insurance company guaranteed their work so I had my car towed there. Thankfully it was guaranteed because their work was horrible. The body panels didn't line up, there were runs in the paint, areas they had wet sanded and never touched up, bubbles in the paint, trim pieces that weren't attached properly, and they damaged my wheels. When they called to have me come pick it up they were rude and seemed put off that I wouldn't leave work that minute and come get it. Even after returning my car to have the work fixed/finished, it wasn't correct. After pointing out the remaining flaws they proceeded to tell me that it was previous damage and not flaws in their work and there was nothing they could or would do. I've never seen body work this bad, and would literally go anywhere else other than Image Collision. Do yourself a favor and stay far far away.

    1878 Trans Am

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    5 months ago

    Dont waste your time. They cant be bothered to answer emails or calls. Poor customer service.

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    5 years ago

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    12 years ago

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    8 years ago

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    17 years ago

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    12 years ago

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    13 years ago

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    Ask the Community - Image Collision

    ASAP Auto Glass - Marty doing the install

    ASAP Auto Glass

    (4 reviews)

    We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the…read moredriver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys! We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the driver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys!

    No one wants to replace a windshield! I had a busy schedule so they saw me in West Seneca. Marty…read moreand team could not have been more helpful. It took about an hour and while one might wonder what made service so good.... I had one replacement that left me with a piece of glass on my dash that had my inspection sticker etc on . I drove around with this for a year until next. inspection. Marty removed said stickers and applied them to my new windshield. This felt huge to me. I will definitely use them again and referred people already .

    Safelite AutoGlass

    Safelite AutoGlass

    (29 reviews)

    John from Safelite did an awesome job helping to install my windshield for repair in addition to…read morerecalibrating my camera. Could use more men like him that help value the company he works.

    Terrible customer service and zero accountability -- stay away from Lockport!…read more I scheduled a windshield replacement appointment and received a formal confirmation email verifying the date and time. After driving over an hour to get to the appointment, I called the center when I arrived. The receptionist told me they do not do windshield replacements at 4:30 PM, even though I had a documented confirmation. Instead of showing any empathy or taking responsibility for their own company's scheduling mistake, she was extremely condescending and gave me a massive attitude. She told me that only chip repairs are done at that time, spoke to me as if I was an employee, and demanded that I reschedule. Not a single time did I hear an apology or any attempt to make things right. Yes, I was angry. However, when I calmly told her to focus on the facts rather than attitude, she literally hung up on me. I tried calling back six more times to reschedule before 5 pm (their business hours ended at 5 pm), but she purposefully refused to answer. I then reached out to management (Scott), and he didn't respond either. For something as simple as a windshield replacement, there seems to be a valiant effort here to drive customers away. Whoever hired that receptionist needs to reevaluate their standards. I will never recommend Safelite AutoGlass services in Lockport, NY. Customers deserve to be treated with basic respect. This isn't rocketscience. These employees need to be let go immediately!!!

    Image Collision - bodyshops - Updated August 2026

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