I went to Capital imaging on Route 9 , 1001 Louden Road in Latham for decades. It was locally…read moreowned and founded by radiologists from the area. Always great. It's been sold and the entire staff replaced. I knew everyone doing mammograms and ultrasound, they are all gone. The new folks are nice but so what? They changed all the policies for cancer survivors that made me trust them. And I think this is unforgivable. When I got on the ultrasound table I bumped my head-hard-on a metal bar hanging right over where your head would go. It was equipment not used for US and obviously the room had been repurposed. The technician said it was bolted into the floor and could not be removed, and I was not the first patient to hit it with my head. The radiologists used to be right there reading scans, all gone. Obviously they are now read offsite by who knows who or where. So I don't trust them and now go to Image Care, part of community care physicians on route 9 in Clifton Park and so far I am very impressed.

Extremely RUDE AND HIGHLY UNPROFESSIONAL!!!! Was told many obnoxious things prior to…read moreappointment!! To the point where I serious considered canceling it entirely.... This is at best... a very poor excuse for a so called professional service!! It is indeed, incredibly laughable!!!!

They are actually located on Nott Terrace. I think the radiologists are top notch!!! See review…read morefor Balltown Imagining!!! Nothing but good to say!!!

The staff here was so kind. Facility was very clean. They were also very accommodating. I would…read moreabsolutely come back for more imaging if need be.

I brought my mother to this location for an MRI after experiencing pain in her leg. After she…read morefinished she came back into the waiting room in tears from pain, the radiologist and his team were not careful enough with her and hurt her during the MRI screening. The quality of care at this facility we found lacking, and I regret bringing her here.

Awesome practice. One of the best-run facilities I've been to. I have been seeing Bonnie Hermans…read morefor years. She is kind, patient and puts me at ease. She chats with you about everyday things to help you relax. Her exams are painless and efficient. She's the only person to not cause me extreme cramps from the pelvic. She rocks and I will continue to see her for as long as she practices. I cannot say enough good things about her, and the administrative staff are great as well. That is really rare in my experiences with medical offices. See Bonnie if you're looking for a new practice! I like this location, can't speak to the staff at the Schenectady office as I've never been to that one.

I recently switched to Dr. Mondragon and would enthusiastically recommend her. Having had previous…read morebad experiences with my OB/GYN, I was referred to Dr. Mondragon by someone that has been seeing her for 20 years. I am happy that everything turned out even better than I expected. I am thrilled to have found a new OB/GYN, one that treats me with compassion and courtesy. I am a veteran, and sometimes veterans do need a little extra care due to PTSD. I would encourage anyone who has had a previous bad experience to give Dr. Mondragon a try.

The service here was kind gentle and professional. I had a simple chest X-ray and the report…read morereached my doctor on time and was read very professionally(that's according to my doctor, not me) Good experience.

The woman who did my MRI was so sweet and gentle with me as she knew I was scared. The best medical…read moreperson I have dealt with in a long time. Would highly recommend. I don't remember her name but I hope she sees this!

All these people expecting top notch hospital care and no wait have extremely high expectations…read more Urgent care is for urgent care, not absolute emergencies, not routine care or follow up care. That said, I have used this place a few times and other than the wait, which should absolutely be expected from any urgent care facility, they were pleasant and attentive. Had to take a friend here who was unwell with an oral infection and fever. They were understaffed, but checked back with us frequently. After seeing the nurse and the PA they ran a few tests and determined she had a server bacterial infection. Administered IV fluids and IV antibiotics as well as kept us there for monitoring for a couple hours. Again, with the exception of the expected wait times, it was a pleasant experience from the staff, and they discovered a deeper issue that was potentially life threatening.

If you arrive before 8 PM, you may get better service. If it's later than that, do yourself a favor…read moreand go to a real emergency room. Very nice staff and providers but SLOW. My daughter was experiencing severe, stabbing abdominal pain. We waited nearly 2 hours in the waiting room, followed by another 2 hours in an exam room before a provider finally came in. After a very brief exam consisting of little more than touching her abdomen, we were told they would run labs and give her Pepcid or Maalox for what was described as a possible upset stomach. At that point, we had already been there for 4 hours, and my daughter was still in significant pain. Then we learned that the lab results would take another couple of hours to return and that the facility does not have ultrasound capability at night. That information should have been communicated during triage. Had we known 4 hours earlier that they could not perform one of the most common tests used to evaluate abdominal pain, we would have gone directly to an emergency room. We left with no answers, no diagnosis, and a child who was still in acute pain. I'll be checking the lab results on the patient portal in two hours and seeking emergency care elsewhere if her condition worsens. This was an extremely frustrating and disappointing experience, and I would not rely on this facility for serious medical treatment or any condition that may require imaging. I am going to assume that they are understaffed and underfunded.