First, the receptionist was terrific. She was friendly and knowledgeable and seemed to like the…read morejob. Unfortunately, my 11:30 AM appointment was running late. At 12:20 PM, I asked her if it would be much longer. She said I was up next to go into an exam room, but there were six people ahead of me in six exam rooms, and it would be at least a couple of hours before I was taken care of because there's only one medical person (doctor? NP?) working that day and she had a migraine and was working slowly. I left, and made an appointment with my physician, even though I have to wait four days to be seen. By the way, this particular Wellnow is no longer associated with Saint Peter's, though the sign is still on the building stating it is. Also, the reception area was extremely cold. The few people in there were complaining, but the receptionist had no control over the temperature. It was so cold I stood outside to warm up.

Fast service. Dr. Rob and the staff were exceptional. It was a Sunday and I was an out of towner…read more They helped me TRY to find an open pharmacy on a Sunday night. Good luck in Latham. Even Walmart was closed. Dr. Rob came through with medication so I didn't need a pharmacy until I fly home. It will be waiting for me! Thank you!

I can't say enough good about this place. The receptionist that calls to remind you about your…read moreappointment is always so pleasant! When you arrive everyone at the front desk has a smile on their face. I think that is so important considering that many of us are anxious when we walk in for our fourth, fifth or sixth cancer check! The techs are fabulous! They will joke and laugh with you and make it as pleasurable an experience as it can be! This is one top notch office. They care about you and that is quality service!!! Bravo!!

Been going there for years. There radiologist found a very small area of concern on my mammogram…read moreand so I went for a biopsy. It was cancerous. Had a lumpectomy and have been cancer free for 14 years now.

I have been going there for years for mammograms and ultrasounds and dexascans. They are always…read morepleasant, efficient and knowledgeable and have the latest equipment. This summer was exceptional. They spotted a very difficult to find small tumor with their brand new 3D mammogram machine. My oncologist was shocked and impressed that they discovered it. She says this type of tumor is exceptionally well hidden and rarely seen until much larger. My prognosis is excellent and I am most grateful. I couldn't recommend them more highly.

I had my first ever MRI in Clifton Park today. I did not know beforehand what the fasting test…read morewould entail. It was prescribed by my gastro doctor. 1. An IV to inject dye was needed. I am a "difficult draw" because of my small arteries. The staff member who did my MRI put the IV in skillfully on the first try which does not always happen. Thankful for her expertise! 2. The MRI was 20-25 minutes long and noisy. I had to wear a headset. She gave me a much appreciated and needed break after 10 minutes. There were lots of recorded holding your breath prompts through the test. 3. I received assistance getting off the table and placed in a wheelchair for a few minutes. It was a fasting test, so I appreciated the juice and pretzels that were offered to me. A nurse checked out that I was feeling well enough to leave the waiting room. I was. Office experience was 5 stars Care quality and expertise were 5 Plus Explanations of test were 5 Plus Patient care/concern was 5 Plus

Everything form the check in process to the mri was outstanding. Everyone was super friendly…read moreexplained everything well. Asked questions and answered all your questions. Bony took me in and prepared me for the mri which included contrast. She was down to earth and made you feel comfortable. Once in the tube which wasn't an open mri they told you everything you needed to know and approx how long every step took. I can honestly say they were the best imaging company to go with. I had my fair share of mri's and cat scans.

All these people expecting top notch hospital care and no wait have extremely high expectations…read more Urgent care is for urgent care, not absolute emergencies, not routine care or follow up care. That said, I have used this place a few times and other than the wait, which should absolutely be expected from any urgent care facility, they were pleasant and attentive. Had to take a friend here who was unwell with an oral infection and fever. They were understaffed, but checked back with us frequently. After seeing the nurse and the PA they ran a few tests and determined she had a server bacterial infection. Administered IV fluids and IV antibiotics as well as kept us there for monitoring for a couple hours. Again, with the exception of the expected wait times, it was a pleasant experience from the staff, and they discovered a deeper issue that was potentially life threatening.

If you arrive before 8 PM, you may get better service. If it's later than that, do yourself a favor…read moreand go to a real emergency room. Very nice staff and providers but SLOW. My daughter was experiencing severe, stabbing abdominal pain. We waited nearly 2 hours in the waiting room, followed by another 2 hours in an exam room before a provider finally came in. After a very brief exam consisting of little more than touching her abdomen, we were told they would run labs and give her Pepcid or Maalox for what was described as a possible upset stomach. At that point, we had already been there for 4 hours, and my daughter was still in significant pain. Then we learned that the lab results would take another couple of hours to return and that the facility does not have ultrasound capability at night. That information should have been communicated during triage. Had we known 4 hours earlier that they could not perform one of the most common tests used to evaluate abdominal pain, we would have gone directly to an emergency room. We left with no answers, no diagnosis, and a child who was still in acute pain. I'll be checking the lab results on the patient portal in two hours and seeking emergency care elsewhere if her condition worsens. This was an extremely frustrating and disappointing experience, and I would not rely on this facility for serious medical treatment or any condition that may require imaging. I am going to assume that they are understaffed and underfunded.

I always go here for any imaging needed. Just had a recent CT scan, the front desk was very…read morepleasant as usual. I waited less than 5 min, was called back by the IV nurse, met the tech, got the IV going and everything was explained well. The test itself was pretty quick, went great and everyone involved did a great job.

I have a six decade history of health care administration. The VA referred me to ARA for an MRI…read more Oh, if only I had known! The techs were fine, but when I requested a copy of the report, I was told (on different days): *We mailed it to you, but the mails are slow "When did you mail it?" "We don't keep those records" "You don't keep a record of when you release confidential patient information?" "That is correct." What followed was a series of no less than 12 phone calls, all with different responses. (At least they should synchronize their stories.) I spoke to the office manager on Friday who agreed to Express Mail it. He did not! When I asked about the conflicting stories, he said, "oh, they are new." I had 167 people on staff and EVERY ONE knew that they are not expected to know all the answers, just either get the answer, or refer them to someone who can help. I plan to file a complaint with all relevant regulatory agencies, the VA, and any other consumer agencies there are. It would have been easier if they told the truth.

1st time coming to this location. Judy who did my mamagram…read morewas the nicest technician I'd ever met at Image Care. I thanked her for being so kind. A lot of younger technicians could learn from het. I guess you could say she broke the mold! Thank you Judy I hope they appreciate you! Because I wont forget you!

The staff at Image Care, River Road in Niskayuna, NY were fantastic. Everyone from the receptionist…read moreto the clinicians were warm and friendly and put me right at ease during my CT appointment.

The service here was kind gentle and professional. I had a simple chest X-ray and the report…read morereached my doctor on time and was read very professionally(that's according to my doctor, not me) Good experience.

The woman who did my MRI was so sweet and gentle with me as she knew I was scared. The best medical…read moreperson I have dealt with in a long time. Would highly recommend. I don't remember her name but I hope she sees this!

Was sent here by another doctor's office to same day to have X-rays done. Check-in process was…read moresimple and efficient. Since I was a same day walk in, I had to wait a little bit for others with appointments but I was in and out in 30 minutes. The xray practitioner was very good and kind, and very quick/ efficient, which I appreciated so I could get back to my work day.

I had to have a mri and have high anxiety and very claustrophobia I had an open mri with mild dose…read moreof Valium and the tech Josh was awesome he was patient help me feel at ease and made it much easier for me