Was sent here by another doctor's office to same day to have X-rays done. Check-in process was…read moresimple and efficient. Since I was a same day walk in, I had to wait a little bit for others with appointments but I was in and out in 30 minutes. The xray practitioner was very good and kind, and very quick/ efficient, which I appreciated so I could get back to my work day.

I had to have a mri and have high anxiety and very claustrophobia I had an open mri with mild dose…read moreof Valium and the tech Josh was awesome he was patient help me feel at ease and made it much easier for me

1st time coming to this location. Judy who did my mamagram…read morewas the nicest technician I'd ever met at Image Care. I thanked her for being so kind. A lot of younger technicians could learn from het. I guess you could say she broke the mold! Thank you Judy I hope they appreciate you! Because I wont forget you!

Zero stars. Their average is one star and after being on hold for an hour, I hung up. I'm going…read moreinto their office to book my appointment. I'll also be checking on what the heck is going on.

Unbelievably bad customer service. Trying to reach them by phone to arrange (or cancel) an…read moreappointment is next to impossible.

Great staff and facility, sorry to hear they are closing…read more -----------------------------------------------------------------------------------------------------------

The check in process was pleasant, and easy. The receptionist was pleasant, despite it being…read morereally early in the morning. The pre-op nurses seem knowledgeable, and were able to answer all of our patient's question sufficiently. The relevant staff came by to introduce themselves, give an overview of the procedure, and answer any questions we may have. The surgeon, and anesthesiologist, and surgical intern were nice, but the nurse anesthetist seemed nervous. While I spoke briefly with the surgeon after our patient's surgery, it seemed strange that he did not come out to explain how the procedure went. Our patient wanted to see how they did after waking up, but none of the medical staff who attended the surgery was available to answer questions. I understand that surgeons have a very busy schedule, but it should be standard practice for someone to check in on the patient, explain how surgery went, and give a brief overview of the procedure. An extra two minutes of their time is all it takes. The bedside manner for the post surgery nurse could have been better. She seemed indifferent after I explain my concern about the patient's questions being unanswered. One redeeming quality is that she seemed more pleasant the next time she came around, to check in. I refrained from judgment upon reading poor reviews online about their bedside manner as I aim to give the benefit of doubt unless proven otherwise. Well, the poor reviews online were not wrong. Perhaps it's just this specific case, perhaps that's the standard practice. But I expected better.

Four o'clock appt for what might be a tick bite. All was quiet. Waiting room empty. Still, I waited…read more25 minutes to be put in a freezing cold examination room (a/c was cranking). I was left there. After 35 more minutes, I had to leave. They said, "sorry, we had a couple of emergencies come in" but the place was dead quiet and the staff were calm and relaxed. I hate urgent care because I never know what the outcome will be. This was a bad experience today .

I made an appointment for 2:30, I checked in at 2:16. Waited 2 hours just to see doctor then waited…read moreanother hour for X-ray results. Supposed to be "Urgent " care. I didn't expect to get right in, but I didn't think I would have to wait 3 hours.

This place is an absolute nightmare. My insurance asked for a CPT code for MRI imaging and told me…read morethat I could get that from an imaging facility. I called Adirondack for it, and the lady was super mean and couldn't give it to me. I called another imaging facility in Albany, and they were super nice and gave me the CPT code in a second. This tells time Adirondack has employees who don't know what they are doing. What they know how to do well is being mean to patients.

Doctors and nurses are great. Billing is another story. For some reason, they can seem to get my…read moreinsurance information right. Received one final notice letter for $1011.05 in November for a visit the previous May. They kept insisting I had no coverage. Verified my coverage with my insurance and they told me they would resubmit it. Thought it was resolved. Never received any more correspondence from them. Found out yesterday that they deducted that money from an HSA account I had previously used there! They now tell me that will be "refunded" when my insurance pays them. My insurance company has STILL not received any claim from that day!

From the owner: WellNow Urgent Care is dedicated to providing quick and accessible care for you and your family…read more Offering lab testing, x-ray and diagnostic imaging with the flexibility of walk-ins or online scheduling, we make it easy to get the care you need. Our 24/7 virtual telehealth services allow you to consult with a healthcare professional from the comfort of your home. We work with all insurance plans and offer affordable self-pay options. Visit our website to explore our full range of services.