I usually love this place and bring my children here about three times a month. However, I'm giving two stars based on our experience on Saturday, November 22nd around 5:30 p.m. From the moment we arrived until closing, the staff displayed a concerning lack of professionalism. Several employees were gathered in groups, focused on their phones, and using inappropriate language--including profanity--which is completely unacceptable in a children's environment. They frequently walked behind my children and removed toys they were actively playing with, making it difficult for them to enjoy themselves. Additionally, staff members were openly gossiping about another employee taking an hour-long break. When that employee returned, he confronted a coworker, and the argument continued in front of guests. At one point, two staff members were even chasing each other to the restroom. The overall behavior was chaotic and unprofessional. I'm truly disappointed, as this is supposed to be a safe and fun place for little kids. Unfortunately, due to the unprofessional conduct and inappropriate language used around children, I will not be returning. read more

My daughter visited Imagine City for her first school field trip and fell in love with it. Twice now I've tried to bring her to play again, only to be turned away because of a private party. This time I called ahead to make sure it was open and was told that there were no parties scheduled, so I brought her to play for her 5th birthday. She chose this place over anything else we could have done. We arrived at 3:00 to find that it was closed for the rest of the day for a private party. We had to leave, with my daughter crying and heartbroken. I understand needing to book parties because it's a business, even if it's last minute, but I wish there was some sort of policy that would keep this from happening in the future for children looking forward to visiting this magical little business. Edit: I called Thursday morning (July 31st) to see if it was open for us to visit on Saturday (August 2nd). I was never directed to the website and told it had up-to-date info and to check there to be safe, which I would have preferred to do since it sounds like this fiasco wouldn't have happened had I known. I went on what the employee assured me, that we could come Saturday August 2nd anytime from open to close. We celebrated at home, ate lunch at the mall, and then went to Imagine City in the afternoon, and I thought nothing of it because I was assured we could come anytime during business hours today. Addition: I would have preferred to talk to someone to see what could be done, but with a birthday party underway I didn't want to pull any employees away from what they needed to do, and I also didn't want to further upset my daughter. I just want to be able to take my daughter here to play because it brings her such joy. I get that things fall through the cracks, but since this has happened before and it was her birthday and she was so upset it struck a nerve. Attempting another visit in future makes me a bit nervous, since this has happened multiple times, but knowing now that I can check the website in future helps. I just wish I had known about it before today. read more

Imagine City - Proof of my calls. - Kids Activities Near Me - Palmdale, California

Honestly ,it's small but my kid loved it. The workers are constantly cleaning and I appreciate that so much. That bathrooms are also kept clean, so that's a plus. We will be back :) read more

10/10 highly recommend! We had my daughter's 6th birthday here tonight and it was fantastic. They were so well staffed and Jorge went above and beyond to be helpful the entire time. He was so great with the kids and the adults and was so professional the entire time. The kids had a blast and everything was clean and sanitized and well kept throughout the entire party. Staff helped me unload and load the car, and it was such an easy experience to host a birthday here. Absolutely wonderful, thank you! read more

We went on a Sunday afternoon so my daughter could enjoy this location, the Valencia location in great but this location is horrible. I tried calling to even see if this location was open, I called twice and no answer, we decided to go anyways, when we got there only 1 girl was working and she said she couldn't answer the phone because it was only her, which is crazy because to handle all those kids and trying to help people coming in. She also told us we could only play for an hour because another party was coming in which was fine, we were okay with just playing for the one hour but they were still going to charge us for the full two hours and couldn't even accommodate for the one hour, it also smelled like urine and looked dirty so I'm glad we decided to leave read more

As a father of triplets of 2 yrs. My wife and I have a great challenge of finding a good place to take my kids to burn of all that energy. After finding this place and taking them we were happy to see that its a good environment for playing, learning and interacting with other kids. They had a blast! I recommend the memebership. read more

Imagine City - Tree house - Kids Activities Near Me - Palmdale, California

I threw a private party for my 2 year old son, and he absolutely LOVED IT! He enjoyed playing with all of the different centers and dressing up. I appreciated how the staff went above and beyond to make sure we were comfortable and accommodating to our needs whenever my sons asked for a train ride the staff was happy to provide us with a ride around imagine city. I definitely recommend Imagine City if you want to get your toddlers out and help them advance their cognitive developmental skills while they engage in imagine play! read more

We have memberships for our kids and did our kids soccer team party there. Great atmosphere the staff is always friendly and helpful.

This place is so unprofessional and stank like all the adults were smoking weed. I understand its their right but it was not the place to smoke it. It would've also been nice if someone was able to help us but there were no employees at the register to even greet or check us in. This was at 2 pm midday on a Thursday! I will never take my children here again because of this unpleasant and disgusting experience. read more

This is such a cute place to bring your little ones. And I say little ones because there have been times when bigger kids go & they're too big for this place. My son is a year and a half and could not jump on the tire because there was a much bigger kid there jumping very roughly. I think there should be an age limit to this place. But nonetheless, my baby enjoyed their time here. Some of the staff is more thorough with cleaning & sanitizing things. Other staff just stand there & socialize with each another. I didn't realize they were employees until I saw they had lanyards on. Other than that this place is pretty chill. They let you bring your own snacks & don't require you to purchase their options (unlike Playmazing). Staff is friendly & respectful (unlike Playmazing). Tip; please provide lockers. They would be super useful in a place like this. Bring your own lock would be amazing. read more

A very cute and affordable place to take the kids. The staff are nice, make sure everything is clean, and they even know some of the kids' names, which shows a whole level of care. It's less of a "run around to get energy out" place and more of a "pretend play" place with lots of houses, a train, bubbles, a bouncy tire, and a tree house. The staff is constantly wiping down toys, putting toys back that are misplaced, and watching the kids. I love their ambiance and it's so conveniently located. read more

Always a fun safe environment-staff is attentive,courteous and friendly. Clean and love their story times with characters!

My wife and two small kids just went to their Easter Egg Hunt event and my god. What a complete sh*t show it was. The staff was completely and utterly disorganized. The whole thing was complete chaos. We arrive early. We are one of the first families waiting outside. Employee comes out to check us in. Then says "come on in" then "No wait". "Ok, yea". "Well wait let me ask my manager." Another staffer is making announcements over a mic and another is contradicting her. There was entirely WAAAAAAAY TOO MANY PEOPLE for such a small place! They crammed as many people as they could in there because more bodies equals more money. What they should've done was different time slots for the different age groups. My 2yr was almost getting trampled by other people's feral 7-8yr old running around. Then Bluey and the Easter Rabbit came out for photo ops and everyone went ape sh*t and people pushing to get in front. The icing on the cake was the trash parents stinking of weed. We left early because our kids just were done with the chaos and so were we. Never again for these types of events. If they are going to continue to hold events like this then they need to scale way back the amount of tickets they offer for it and have several events for different age groups so little children don't have to be worried about being ping ponged around by bigger kids. read more

Such a cute place to take the kids to. Hubby and I both enjoyed ourselves as well! The setup of the "stores" or houses was really nice. There was enough room for the kids to roam around and their eyes were kept busy from ceiling to floor. It was also nice that they had lots of props for the kids to get their hands on. My only concern going during covid was making sure the toys were clean before my kids touched them and also leaving them clean for the next kids to play with. It was almost impossible as the kids would jump from one thing to another in a split second. But if your kids are used to a daycare or a school setting then there's nothing to worry about. If you've been taking extra precautions with your kids then it's best you go first thing when they open during the work week so you can sanitize the toys yourselves and not worry about a crowd. Definitely get on the train! We will be back again! read more

Amazing!! My son had a blast. So happy this place exists in the AV. Highly recommend to anyone with kids. The staff was friendly and kind. Loved that drinks and snacks were there for purchase. Also wanted to say one staff member was sanitizing the toys and the city. It was so nice to see since Covid and cold/flu season. read more

Imagine City - Kids Activities Near Me - Palmdale, California

I sat at the register for about 15 minutes before I even saw an employee. First thing noticed was 3 exposed outlets, some had covers some did not... there are 2 bathrooms and only 1 has a changing table which is odd for a CHILDS play place. They only have adult seats in the restroom which again is weird they make seats that are both child and adult that would be EXTREMELY BENEFICIAL in this setting. Watched the employees picking up item and putting them away, one employee went to the new turtle tank pick up the turtle and proceeded to touch toys that children will put in their mouth.. I'm no expert but you have to clean your hands after touching turtles let alone touching toys children will be playing with. I was going to see if it was a place I can get a membership with but it was just too many red flags to even go back to this place. The young employees just stand staring at themselves in the mirrors and flirting with one another. Not kid friendly and absolutely not autistic child friendly read more

July 25th Monday afternoon. No train rides. No music. What happened to your staff? Everybodys got a look like they don't want to be here. No welcome or thank you. No toys on the shelves. Cars barely charged if at all. No popcorn. Alot of standing around and passive teenage attitudes. Management wasn't like this months back. Miss the smiles. Used to be a pleasure to support you guys but this trend makes me want to look elsewhere. read more

This is such a wonderful place for our 2 year old to play, learn, and connect with other children. It's so thoughtfully planned out with cool playhouses and developmentally considerate stations for play. There's a train that the kids can ride about every 15 min and my daughter loves this! The staff... oh my goodness, beyond kind and helpful! We are here often I recommend it to all of my mom friends! thanks Staff for all you do to keep me and my daughter sane during the days! read more

See all

I stopped by here with my 1year old and he absolutely loved it! I enjoyed it just as much watching him have a blast. There is so much to play with and the entire staff is super friendly. This place is a true gem for parents with small children. It's perfect place for a small child's birthday party. I will definitely be back anytime I'm in the area. read more

Imagine City - Grocery store - Kids Activities Near Me - Palmdale, California

See all

This place is the best of the best! La Toya and Bree are always friendly and helpful. My kids imagination runs wild at this place. It's a great meeting place for moms (and dads) to just hang out and talk. You know your kids are safe and respected. I will keep my monthly membership as long as they let me keep coming!!! If you have kids, this is the place for you! read more

Imagine City - Kids Activities Near Me - Palmdale, California

This place is permanently closed and gutted. We wanted to try it out and didn't see any reviews saying it's been closed but their sign is gone and all the indoor stuff has been removed read more

This is such a wonderful place to bring your toddler! We have a 2 year old and he doesn't have many little cousins or other kids of similar age to socialize with. I love that this place is the perfect opportunity for that. We've been here 3 times already and paying the monthly membership fee is WELL WORTH IT! He loves all the play houses and the toy jeep and the lawn mowers and the toy animals and the mailboxes and kitchens and grocery shopping and the train ride and the BUBBLES. It is honestly such a blessing to have this in our hometown for the babies, thank you Imagine City for this gift. read more

Just went today with my two toddlers ages 3.5 and 2. La'Toya, the assistant manager, was energetic and amazing with the kids.. all of the staff were. If they opened a little earlier (9am?) my family would definitely have a monthly pass. They open at 10:30 and my kiddos go down for a nap by 12:30, so it's a little tight time-wise. read more

Imagine City - Kids Activities Near Me - Palmdale, California

See all

Very nice and friendly workers! Clean environment! Not too pricey. My grand daughters love it there. There need to be more places like this in the AV! read more

We used to go to their old location by the Buffalo Wild Wings but its better in the mall because there is plenty of parking and parents can take their toddlers to a wonderful play area. I do miss the toddler room where there was soft play but the set up inside and the train rides are much spacious. The staff is super friendly and are constantly cleaning and sanitizing the rooms which is always a bonus and their membership program is amazing which I highly recommend. read more

I took two of my grandchildren today to play. They are 3 and 4. The employees who greeted us were friendly, helpful, and really nice. Imagine City is a miniature pretend city complete with houses, diner, pet hospital, grocery store, car repair shop, and book store. There's even a train that runs every 30 minutes. It is really clean, bright, colorful and looks so fun when you walk in. The kids were really excited to go in and play. It's a great concept. They also offer classes and I would like to check them out in the future. It feels safe because they have a gate all the way around the play area. The minus for us was the number of babies/toddlers under the age of two. They were loving it and having a blast, but their "play" is vastly different from 3 and 4 year olds. For instance there was nothing to play with in the grocery store because the babies had put all the food in baskets and had dropped it around in other places. The diner was full of tools from the repair shop. And the pets from the animal hospital were being carried around by toddlers so there were no pets to pretend with in the hospital. My kiddos lasted about 40 minutes and decided they were done. That would have been okay, except I had paid $22 for 2 hours of play. It would be nice to have a designated older/younger play time as some places do. Maybe if we could go again when there weren't so many babies, my preschoolers might want to stay a little longer. We'll give it another try. UPDATE: We came back on Saturday morning. All bigger kids and we had a blast! Train ran every 5-10 minutes. Total different experience without the babies and my kiddos didn't want to leave. read more

Imagine City - Kids Activities Near Me - Palmdale, California

Took my grandkids there and the staff was so friendly and on top of keeping the energy up. Things were clean and they even cleaned up after the kids. The kids had so much fun and the one driving the train, Pepper, was amazing! Huge thank you and shoutout to Katera, Betty, Lele, Alissa, & Pepper you guys are doing awesome :) read more

My friend and I first found out about this place when we saw the van driving around town promoting Imagine City. We attended the Pre-Grand Opening on Saturday and were very delighted. Our kids (2 1/2 & 1 1/2) absolutely loved this place. My son's favorite thing was the train, he could not get enough of it. My friend's daughter loved the grocery store. The kids were in and out of all the different structures. They have a house, garage, diner, grocery store, bookstore, and a train that goes around the entire city and even goes through a tunnel. We spent 2 hours there and the kids could have stayed even longer. I love the concept of this place. Kids can explore a real town for themselves while playing with everyday household objects. I'm excited to see the future growth of Imagine City which also includes dance and yoga classes. The AV has limited options for toddlers to have fun and develop new skills. I am so happy Imagine City opened up in Palmdale. read more

See all

We visited once and immediately bought a membership. My 2.5yr old LOVES this place and most of staff are really nice and engaging. He loves the train rides and I love how there's 2 rooms with different activities so he can change it up. The only thing I don't like is that the large projector TV is almost always on (when I go in the evenings). Unfortunately, my little one becomes a zombie when he sees a tv on. I'm almost paying for him to just sit there while I try to push him to play. I get not all kids are glued to the tv like this but I think a tv is a little counter-productive for encouraging little ones to use their imagination. While I love the place, sometimes I think about cancelling the membership bc my little one will literally just sit on the bench and watch the tv. read more

This place was super cool. My niece loved it! The staff was great. Very friendly. The train rides were awesome. They have 2 houses with pots and pans, broom , washer dryer ect.. , a diner , market, costume shop, a vet and a gas station in the main building. Then in the second room is where the electric cars are. A cute little track with a spot inside where you can be to play. There's a remote controlled car for the little ones. I will definitely be bringing my niece back! read more

See all

My kids always love coming here . They can play for hours . They love the train rides and all the imaginary play . I feel Its very peaceful where I can sit and watch the kids play . The staff is great and the manager La Toya was interacting and always checked on us to see if we needed anything . read more

Imagine City - Kids Activities Near Me - Palmdale, California

My Grandkids love this place, the train ride around the city is amazing, they look forward to story time with their favorite characters every week read more

We just started taking our one and a half year-old and she loves it so much to do it's so cute inside the train rides every 15 minutes and they're always sanitizing everything.definitely go check it out if you have a little one read more

We're members of this place and it's such a good deal. I pay $45/month for both my kids to have unlimited access to this place. They also give out free popcorn to members. Also, days where there are special guests (Spidwrman, Peppa Pig, Elmo, etc) are also included in the membership. My kids enjoy this place, and I take them here once a week. read more

Our son brought our grand daughter here today. She's 6 and had so much fun. There were lots of children to play with, to make believe with.

I wanted to love this place so much for my little ones. Great concept. But, there should be an age limit. Older kids were running through the houses, throwing toys thinking it's funny when it hit a kid, taking toys from the little ones. One of mine is 2 yrs old! No parents watching them. It was pure mayhem. We left after 20 mins. Not enough toys to go with the play houses So sad. Not sure if we'll be back. Definitely understaffed which I understand. Also, don't grab my kids & place them randomly in the train by strangers. Again, one is 2 and the other is 4. The little one was so scared because a stranger was picking her up when we were trying to ask kids to scoot over so all the kids could ride, safely. read more

So a bunch of us planned to meet here and three different adults checked the website (see photo), including one who brought little ones from Simi Valley. Get there Saturday with a bunch of excited little ones only to be told they're closed for a private event. Instead of anyone apologizing for the inconvenience we were just told repeatedly that the info is on the website. It is..... if you scroll down but at first glance it says open Saturdays. I won't give it zero stars because I know it's family owned and I appreciate what it brings to the area, but we are done with Imagine city. read more

See all

Typically we love attending the special needs days when able. My son has been asking for a while to go but we haven't been able due to some medical conditions that occured. Today I get an event reminder on it advising today, Sunday 2/24 from 8:30-10:30 was the special needs day event so I got my son all excited and he headed from west Lancaster. I was so very disappointed upon arrival to find the doors locked and a sign up saying they would open at 10:30. Question is...Why send a event invite and reminder? Why not post In the event that you shouldn't waste your time going since they wouldn't be open? Worst part of it all on the way back my son got car sick and threw up all over the car and himself. Not a fun way to start our Sunday morning at 8:30am! Very disappointing the lack of communication and/or the false info being sent misleading people. read more

Imagine City - Facebook event invitation clearly shows Sunday, 2/24 8:30-10:30. - Kids Activities Near Me - Palmdale, California

We've only been to Pretend City in Irvine and Imagine City is not as big but big enough for their imagination and awesome! Very well maintained, awesome atmosphere and great staff! Every time I have my grandson I will be bringing him here. I signed up for their emails and they have some awesome activities too. Staff said there are more children at 10:30 when they open. We came about 1 pm and here by ourselves. They have a play area and in another room a play park with a road around with working power wheel vehicles. Too cute! I definitely recommend! read more

Imagine City - They have a super cute working train! - Kids Activities Near Me - Palmdale, California

See all

My daughters absolutely loved this place. We went when there was very little people so the girls got to experience everything. They have different settings for pretend play and even a quiet zone that the girls loved. They have a train that runs about every 15-20 mins & electric cars. Will be coming back ! read more

Imagine City - fun costumes - Kids Activities Near Me - Palmdale, California