1. Imagine City

    1. Imagine City

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    Palmdale, CA

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    Imagine City

    4.4 (151 reviews)
    Closed 10:30 am - 6:30 pm

    Services - Imagine City

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    Proof of my calls.

    My daughter visited Imagine City for her first school field trip and fell in love with it. Twice now I've tried to bring her to play again, only to be turned away because of a private party. This time I called ahead to make sure it was open and was told that there were no parties scheduled, so I brought her to play for her 5th birthday. She chose this place over anything else we could have done. We arrived at 3:00 to find that it was closed for the rest of the day for a private party. We had to leave, with my daughter crying and heartbroken. I understand needing to book parties because it's a business, even if it's last minute, but I wish there was some sort of policy that would keep this from happening in the future for children looking forward to visiting this magical little business. Edit: I called Thursday morning (July 31st) to see if it was open for us to visit on Saturday (August 2nd). I was never directed to the website and told it had up-to-date info and to check there to be safe, which I would have preferred to do since it sounds like this fiasco wouldn't have happened had I known. I went on what the employee assured me, that we could come Saturday August 2nd anytime from open to close. We celebrated at home, ate lunch at the mall, and then went to Imagine City in the afternoon, and I thought nothing of it because I was assured we could come anytime during business hours today. Addition: I would have preferred to talk to someone to see what could be done, but with a birthday party underway I didn't want to pull any employees away from what they needed to do, and I also didn't want to further upset my daughter. I just want to be able to take my daughter here to play because it brings her such joy. I get that things fall through the cracks, but since this has happened before and it was her birthday and she was so upset it struck a nerve. Attempting another visit in future makes me a bit nervous, since this has happened multiple times, but knowing now that I can check the website in future helps. I just wish I had known about it before today.

    Tree house
    Jose N.

    As a father of triplets of 2 yrs. My wife and I have a great challenge of finding a good place to take my kids to burn of all that energy. After finding this place and taking them we were happy to see that its a good environment for playing, learning and interacting with other kids. They had a blast! I recommend the memebership.

    Rebecca B.

    Amazing!! My son had a blast. So happy this place exists in the AV. Highly recommend to anyone with kids. The staff was friendly and kind. Loved that drinks and snacks were there for purchase. Also wanted to say one staff member was sanitizing the toys and the city. It was so nice to see since Covid and cold/flu season.

    AK A.

    This is such a wonderful place for our 2 year old to play, learn, and connect with other children. It's so thoughtfully planned out with cool playhouses and developmentally considerate stations for play. There's a train that the kids can ride about every 15 min and my daughter loves this! The staff... oh my goodness, beyond kind and helpful! We are here often I recommend it to all of my mom friends! thanks Staff for all you do to keep me and my daughter sane during the days!

    Grocery store
    Elizabeth D.

    I stopped by here with my 1year old and he absolutely loved it! I enjoyed it just as much watching him have a blast. There is so much to play with and the entire staff is super friendly. This place is a true gem for parents with small children. It's perfect place for a small child's birthday party. I will definitely be back anytime I'm in the area.

    Aubree P.

    This place is the best of the best! La Toya and Bree are always friendly and helpful. My kids imagination runs wild at this place. It's a great meeting place for moms (and dads) to just hang out and talk. You know your kids are safe and respected. I will keep my monthly membership as long as they let me keep coming!!! If you have kids, this is the place for you!

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    Pretty cool little place where kids can have fun and express themselves with other kids.

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    5 years ago

    Nice concept horrible customer service when asking about payments or information about account.

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    6 years ago

    Super fun for kids. I can see it getting a little chaotic if it's busy but overall a fun place to take kids.

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    Page 2 of 4

    Ask the Community - Imagine City

    Can anyone tell me if two year olds are required to wear masks here? Thank you.

    Hi, we strongly encourage children to wear masks but we don't enforce it.

    Still closed? I'm planning to bring my son tomorrow morning.

    Are you open now, covid hours?

    Hi, unfortunately we're still closed - we'll be making an announcement in the next few weeks though so stay tuned... Thx for reaching out!

    What is the age range for this place? I did not see the recommendation on the website?

    Hi! Imagine City is generally appealing to 1-10 years of age.

    View All 7 Questions

    Review Highlights - Imagine City

    I do miss the toddler room where there was soft play but the set up inside and the train rides are much spacious.

    Mentioned in 56 reviews

    Read more highlights

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