DO NOT GO HERE First they want you to pay before you even get the massage. The massage was…read moremediocre. There's barely any parking. There was even a sign in the bathroom that basically said you'll get a good massage by how much you top.‍ Then when i needed change ($5) back for a a 10, the lady said the the minimum tip is $10 and was arguing with me forcing me to tip a certain amount. Smfh. WOULD DEFINITELY NOT RECOMMEND THIS PLACE TO ANYONE! EXTREMELY UNPROFESSIONAL!!‍

By far the worst massage I have ever gotten in my life. I'm writing this review from my husbands…read moreaccount. We went for the couples massage as a v-day gift to him and I was expecting a great relaxing message by the previous reviews I read prior to booking our massage but boy was I wrong. I felt damn near violated! The masseuse pulled my underwear down and massaged my buttocks so hard and frequently it was unnecessary. The other woman messaging my husband was txting while massaging!!! All in all, it was my worst massage I've ever experienced and I've had my fair share of great massages. DO NOT GO. It felt very happy ending-ish if you know what I mean.

Do not go here!!!! I have been going to the previous owner Annie, who is amazing, for a few years…read more So I had an appt today and assumed it was with Annie. So when I showed up I realized that Annie wasn't in. Another woman was there. I am assuming she is the new owner, and she was incredibly rude. She literally pushed me into the massage room and when I asked to use the restroom first she was very irritated. I then went back to the massage room. She came in and asked me to pay first. So no problem I gave her my card to pay. She then asked what tip I was adding. I said $15 which was over 20% on a $70 massage. She gave me back my card and said that wasn't enough. She wanted $25. I said that 20% is good for a massage. She got very angry and kept saying $25 tip.This went on for a few minutes. I was seriously blown away that we were even having this conversation... so then she grabbed my card out of my hand again and went to leave the room to run it and that's when I had enough. I asked her to please give me my card back and told her I was leaving. She got very angry again and threw the card at me and slammed the door to the massage room. I couldn't believe this was happening. So I came out of the room and asked her name. She wouldn't give it to me. I then saw a young guy come out of another room and asked her for a receipt which she refused to give him. He was very frustrated and left. I then asked for her name one last time and told her I have never been treated like this before. She refused to give me her name. She then started physically pushing me towards the front door. I'm blown away! She should not be in business. If by some chance Annie is still the owner and this woman works for her I hope that Annie sees this review and fires her ASAP! Worst customer service experience of my life!

A strange experience. Not sure what kind of business they are trying to run here but i have an…read moreidea. You have to pay upfront, then get an average massage in a cold room for about 35 mins. Then as others have mentioned the discussion about tip starts, she basically wanted the same amount again before continuing the massage! It's a ridiculous way to run a business and they'll never get any return customers. Going to places like this for a sore back is likely a bad idea on my part anyway but occasionally they are ok. I got dressed and left.

Jessica was excellent! I could tell she knows the body and is experienced. Anyone asking me…read morewhere to go will get Jessica's name at Merritt Massage in Norwalk. Thank you Jessica.

I've been going here occasionally over many years. As you'd expect, some masseuses are better than…read moreothers, but overall I have found they do a really nice job. While some other reviews have complained that massage is too deep or hard, I have always found that the masseuse checks in with me and adjusts the pressure to suit. $60 for a high quality hour massage seems like a real bargain. The place is not fancy, but it's clean and comfortable.

Amazing experience for my wife and daughter. I would definitely recommend everyone experience this…read morebusiness's professionalism and efficiency.

I cannot lie! Never once had a massage before, but it might be hard to top how zen I became! I…read morehonest to god had a fantastic and relaxing experience. Nothing too over the top. Nothing too fancy. Just simple. Calm. Peaceful. I went today for the first time and wasn't disappointed. Very open minded and welcoming atmosphere with a lovely masseuse! I personally called beforehand and as soon as I walked through the door, everything was prepped. I truthfully aim to go back as soon as possible! I think the thing that moved my rating up to 5/5 stars is the fact the woman who was giving me my massage was so incredibly kind and she did an amazing job too! I keep seeing these mixed reviews but for a first timer I couldn't have asked for much more out of a normal spa! Beautifully lit rooms too.

Nobody has license, they don't even understand what hurts or what to do. how can you do massage if…read moreyou never learned anything about it?

A bit disappointing. The price for a 60 minute service drew me in. The facility is clean but…read morequite drab with no spa-like atmosphere. I was given no kind of instruction, just taken to a room with a massage table & left. I completed no kind of paperwork, no one asked about my massage preferences or specific needs. I had to go back to the front desk to ask if I was supposed to get undressed or wait for my therapist to come in & meet with me. After undressing & laying face down, therapist came in & began. She did not introduce herself or ask any questions. The pressure was a bit deep for my taste but I was never asked if it was satisfactory. The massage, overall, was average. The same 4 minute song played on a loop repeatedly, which was annoying after the 5th time. When finished, there was no chair to sit in to re-dress or put shoes on. No offer of water. She did not ask how I felt or if I enjoyed. Then I was charged a credit card fee. It wasn't the worst massage experience I have had but I don't think I will return.

I called for an appointment after purchasing the Groupon. The lady on the phone said there was an…read moreopening right away if I could come now. I left immediately and got there 15 minutes later. When I arrived to the building, I thought it seemed odd there was a big 23 in front but I went in anyway. There are two medical offices in the same building and same floor so it was a little comforting. The suite was super easy to find since it was the first one upstairs. I walked in and two females greeted me. One sat me down and asked for my groupon number while the other seemed to have finished preparing the room I will be in. They asked me to follow them down this dark hallway. I could hear sessions in other rooms so again, more comfort that I am not alone walking down a dark hall. She gave me slippers cause the floor was cold. The room was a bit chilled which I love. She suggested starting with face down and pointed at a robe behind the door if I felt uncomfortable or got cold. When the therapist returned, she asked if I wanted low, medium, or hard pressure. I asked her to start with medium and we can go from there. The medium massage itself was good enough. My neck hurt from night before and she did a great job concentrating on it. She kept consistent pressure which sometimes can be hard for therapists. The best thing was she includes feet concentration and hot stones which are hard to find at other places. Sixty minutes have ended and I could already fell my back release some tension. The therpist said her thank yous and steps out of the room. After getting dressed, I walked out and she handed me a cup of water. I gave her 30% tip. I figured if I normally tip 20 percent to wait staff and they are not standing by my table servicing me for a full consistent hour, someone who actually had to use muscle and applied pressure deserves more. All in all, the experience was not what I had thought it would be. I will for sure be coming back soon.

I've been going to Phoenix for the past 4 years whenever I felt a little stressed and needed a…read moremassage to loosen up the back. Since January of 2017 I've been seeing Crystal who is a top notch therapist. She works the knots out of my back.. I'm so comfortable with her massages that I fall asleep most weeks. I've been getting massages for over thirty years and she is in the top 3 of therapists that I have seen. I highly recommend her and Phoenix Wellness spa for the cleanliness and professionalism.

I am new to the area and was looking for a deep tissue massage. I called the first that popped up…read moreon my search. It was Lily spa massage. I have to say that I received the best deep tissue massage I've ever had! As long as I'm here, I will be going back because it was amazing!

Went there with my sister's in law and bff for a spa day. The spa is clean, very relaxing and the…read moremassage was phenomenal. I totally recommend it .

Incredible reiki and massage. Highly recommended! Reasonable for the amazing services provided,read more

I have been using Karen for 17 years now. I met her at the breast center. She is versed in many…read moredifferent massage techniques. She is super professional and immaculate. She does lymphatic massage and cupping as well. Her prices are reasonable and she truly cares for her clients. The best of the best here!