AMAZING EVERYTIME!!!!! The place is super clean, and the…read moreteam is so patience and kind. Talk about attention to details - they do not miss the mark.

Worst facial I have ever gotten. I called to schedule an…read moreappointment at the $75 I saw on the website. They called to confirm the appointment and then they told me it was going to be a minimum of $135+++ I kindly said no thank you I'm all set. They called me back 15 minutes later and said they would honor the price. The aesthetician wore latex gloves the entire time that were a size too big at her... so the only thing I could smell was latex in the sound of that rubbing up against my face. I'm pretty sure she just used soap and water. I asked for a deep cleansing facial, she "cleansed" my face for no more than 2 minutes, max. She was washing my face, rinsing out the washcloth a bowl of dirty water that she had removed the scrub from. She would leave the room for 5 mins at a time and in the salon, the owner (?) was walking around talking on speakerphone... the least relaxing environment I have ever been in. I paid to have a face mask put on, it would've been a heck of a lot cheaper if I did it at my house. Finally, I went to check out and there was a miscellaneous $10 charge. There was no mention of "additional charges" when I was on the phone yesterday discussing the price. I think my skin looked better when I walked in. Super unhappy, would absolutely not return.

Last two visits were very poor. one was very rushed and fast. She bumped into my nails twice lol…read moreand made sure she didn't smudge them. Polish stayed on poorly also. she never bothered to seal any nails! the second was awful. a different Polish started major chipping and peeling within 10 hours! she didn't seal one nail--I noticed-- and sure enough it chipped within 6 hours. I've never had this happen before. I've decided to stop using them. they are expensive and quality is low.

This spa is very clean and atmosphere is pretty inviting. However, I feel it has gone downhill in…read morethat the technician didn't really listen to what I wanted. There may have been a larger language barrier than I was aware of but I felt that she also up sold me, pushing me to get gel and to elongate my nail length. I was seriously confused. Never heard of this, declined it and she seemed very annoyed at me. It was uncomfortable and expensive. More so than in the past. Won't be returning.

Bought three 60 minute massages on Groupon…read more Redeemed one for myself and it was a good massage and service. Scheduled the second today for my girlfriend as a gift. Received email and text confirmation from salon for the appointment. Arrived 5 minutes prior, called from parking lot, following covid procedure and no reply from spa. Called again and texted twice between 6 - 615, no reply from spa. Two and a half hours after the 'no show' from the spa and still no communication from them. My girlfriend is quite disappointed as am I as a result of this poor scheduling service. And this is the second time our appointment was missed by the spa. The prior attempt, the spa cancelled saying their power was out. The massage was good when the spa keeps its appointment but after these last two experiences I've lost all trust in Spa Sono of Westport and would never return. If you are looking for a good massage and expect good customer service I'd recommend avoiding Spa Sono - there are other business who value you, your time and your business more than what I got from Spa Sono.

AVOID! I booked a facial appointment and had a good impression as she seemed to be very helpful and…read moregot quite excited to treat myself after a long time. She cancelled it 18' before the appt saying it was family emergency. I had already arrived in the parking lot by the time I saw the message. Understanding things happen in life so I was fine with it and asked her to let me know when we could reschedule (when she resumes business). I never heard from her since although she has been actively promoting her business on social media. I hope this doesn't happen to anyone else. And don't waste your time on this person who is unprofessional and disrespectful to her client.

What a disaster! I went there to get my acrylic nails done and I left crying in the car for 10 min!read more

I called beforehand and asked if they were taking walk-ins and they said yes, so I came in and they…read moresat me down immediately and the girl started getting to work. when she got to cutting the dead skin off of my cuticles, she wasn't cutting straight across. she was pulling downward and essentially ripping off my dead skin and started to make me bleed on my pinky. a couple days later and it still hurts. but, that is okay to me, people make mistakes and she apologized. I do appreciate how beautiful my nails turned out and how efficient she was with the application. they are my natural nails so she filed down the edges and went in with a Dremel and it didn't take long at all. the shape and length of all of my nails are even. I overall had a really great experience, and it was only $29 for a gel set, but maybe trim your cuticles beforehand.

Lauren is amazing! The whole team is!!! My face and I are grateful for them!!! a visible…read moredifference to my face texture and glow

Was refused a service because of having a nose piercing and Monroe piercing on a face. In a form…read morehowever it said that the cosmetologist will avoid these zones. Do not recommend this place to anyone. Wasted money and time.

May and the team do a great job. The services are failry priced. Always take Lisa up for her…read moremassage. I've been going to them for over a year. Highly suggest making a reservation.

Friendly female staff. Lots of colors but many seem old... or bring your own. Good prices. Nothing…read morefancy, comfortable and cozy. The price is what caught my eye, they have a mani/pedi special often. Saturdays are very busy from what i have experienced.

So far I've had a color gel manicure and a 15 min chair massage here and I am in love!!!…read moreI was so concerned that moving to SoNo would disrupt my "personal service" regimen that took me almost 5 years to perfect in Stamford but instead I found this gem right next to my office building. Their landlord should take care of them a bit better because it was pretty cold and they needed to use heaters but otherwise I think the space is clean, the technicians talented and courteous and the prices are divine. I can't wait to have a pedicure tonight after work!

I don't usually write reviews, but I feel strongly that people should be warned before coming here…read more I booked an appointment for a regular gel manicure and still waited 45 minutes before being taken, despite arriving on time. Once I was finally seated, the experience only got worse. The nail technician completely damaged my natural nails. She aggressively used the electric file and dug into my nails, creating deep ridges in the nail beds. She also filed the sides down so narrowly that each nail ended up jagged, uneven, and poorly shaped. It honestly felt like she lacked basic experience. I immediately went to my regular nail salon to have the gel removed, and even then, gel is still embedded in the grooves that were carved into my nails from the over-filing. I've been told it will take around three months for the damage to fully grow out. When I expressed how upset I was about the condition of my nails, management refused a refund, saying they couldn't refund the manicure because the technician "took her time." Taking time does not excuse destroying someone's nails. I had to ensure management that I also tipped this nail tech before having them agree to refund me. This was my first and last visit. If you care about the health of your natural nails, avoid this place. The damage caused was traumatic and completely unacceptable.

I've been going to Helene for the past several years. She' gives the best massage I've come on in…read moremy life and I've gone to some pretty reputable masseuse's. I'm a chiropractor and I know about muscles and technique she always delivers . She's professional sweet and does what she needs to do. She can find every spot you have that's causing you pain. Sometimes Im a little sore after we finish the massage but the next day you feel like a new person I can actually breathe better after I see Helene.She comes Highly Recommended.

Excellent Massage, clean and friendly ask for Helen she is the Best and u leaving u feel ready to…read morefall asleep star rating 6 vibs nice relaxing music

I had a deep tissue massage with June and it was incredible. I like firm massages and this one did…read morenot disappoint. He was thorough and professional. The service even ended with a hot towel, and when I got back out to the front desk they offered me a mini bottle of water which was greatly appreciated and needed. I got a half price discount for being a first time customer but honestly the massage was so good that it would have been worth the full $110 price. I will definitely come back again!

One of the worst and most expensive nail salons I have ever visited…read more I don't get gel manicures very often, but I stopped by because it was on my way home. The woman who did my manicure seemed like she didn't really know what she was doing. The polish was not applied close enough to the cuticle, so it looked like I already had noticeable nail growth immediately after the appointment. On top of that, the gel polish started peeling and chipping after only two days. Very disappointing experience, especially considering the high prices. I would not recommend this salon.

Always excellent and they make my eyebrows look amazing. Definitely my go-to since we moved to…read moreNorwalk

This is a review on first impression, I did not feel comfortable even pursuing a service. Upon…read moreentry, there were 3 individuals in the small waiting area (which is also the entryway). Despite postings on the door indicating that customers would need to wait outside after signing in to respect social distancing. There was one woman with a client and another client sitting in the chair right beside her. Social distancing was not a thing there either. Also, other reviews referenced face masks and shields, that was not the case. The woman had on a mask but no shield and again, the lack of social distancing did not make me feel comfortable or assured that other protocols were taking place either. Everyone inside did have on masks and they were worn appropriately but given current covid rates, much more should be in place. I'm wondering if things have slacked off in the past few months but hopefully they will remember we are still in the midst of covid and reinforce them.