If SeaMar is your choice you have made a brilliant choic!!! Sea Mat was an energy assistance…read moreprogram decades ago Yes. I was a client and they did a great job of serving me and I am grateful for that.

If I could give 0 stars I would. I called a day before to make an appointment for a covid test, and…read moreinstead they told me they do walk-ins starting at 8am. Walked in for a covid test the next day sat in a room for 40 minutes before being told all providers are booked and cannot do the test. Last I checked you didn't need a doctor to do a 15 second nasal swab? Also why didn't they just tell me they were booked before putting me in a room? Anyways, really frustrated and upset. Never go here, waste of time.

The staff here are absolutely terrible. Rude, condescending, and they lie to you about when your…read moreappointment is. When I asked what time the appointment was they refused to tell me and told me the check in time instead. Terrible service, terrible people. Avoid this place at all costs.

Review isn't in regard to my care....it was excellent. No…read moreit's about being charged $368.00 for a phone visit thst lasted less than 5 minutes AND not billed to insurance. I have been getting calls about this and have explained in detail what my insurance is...waiting on an itemized statement that includes the ICD10 billing codes and how it was submitted. Having done insurance work at a hospital based clinic I know this bill has some issues that are in need of explanation. Typically visits are billed in 15 minute increments. So I want to know how they came up with $368.00.

Everyone that worked here was pretty friendly which never happens. Can't do 5 stars because the Dr…read morewas 30 minutes late to my appointment. Dr was very nice and thorough though. This is a small out of the way clinic but I'd not cringe if I had to go here again!

THIS IS SPECIFICALLY FOR OPTOMETRY:…read more Even though I was the first appointment of the day, my doctor was late, but I was charged $400 for a BASIC eye exam, even though I have vision insurance. NEVER get your eyes checked here. You can literally go out of network and get a cheaper, better quality eye exam than what I experienced here.

. Thank you so much to the entire team for taking good care of our mother and for making our family…read morefeel supported during this difficult time. God bless you all!

I had a procedure to repair an inguinal hernia. The staff were kind and respectful, and I felt like…read moreI was in excellent care with Dr. Avery and his colleagues. However, I was very rushed by the discharge nurse. When I woke up in recovery, I was feeling very sick, and my head was spinning. I asked my husband to turn off the light so I could rest for a few more minutes, but the discharge nurse came in loudly, turned on the light, startled me, and handed me papers to sign. I wasn't sure what I was signing since I was still disoriented. She left for a moment and then returned with a wheelchair, preparing to take me out immediately. I understand the urgency of her role, since I'm also a healthcare worker, but I really wish she had waited until I was stable before moving me. I also felt a bit unsafe when I arrived at the hospital around 5:20 a.m. There was a man lingering in the parking lot with his pants down, and he tried to speak to my husband and me. When we got to the door, all the lights were off, and one of the doors was locked--I almost walked to a different entrance. Inside, it was very dark, and I was worried I had gone through the wrong door. So, while the care itself was great other than the discharge process, getting into the building at 5:20 a.m. was really confusing.

I went there a few months ago because of some concerns over my blood sugar level. They were,…read moreunfortunately, quite understaffed and it took several hours for me to be seen. But once they did see me it was pretty quick and they were friendly and helpful.

TERRIBLE rude receptionist who put my husband's health, life, and safety at risk…read more My husband had an episode of disorientation; we called his PCP who said they could not get him in today but that he needed to be evaluated in person and get scans within a 48 hour window or he could be in serious danger for stroke. (Unfortunately due to other reasons it took almost 2 days to establish this info so we were within 5 hours of this deadline by now.) His PCP doctor sent us specifically to Franciscan Urgent Care. When we arrived, I quickly explained the situation to the desk staff, starting with that his PCP had sent us directly there and said it was time sensitive. The first thing this woman said, already condescendingly, was "well if he's not having symptoms now we can't do anything. He needs to *establish care with a PCP* and get evaluated by them." I explained for a second time that he already has a PCP and that they sent us to urgent care (which I had already stated quite clearly). The woman proceeded to - "well, his doctor was wrong. If he's not having symptoms right now we can't do anything. He needs a PCP for evaluation." I again said he HAS a PCP and that they said he needs to be evaluated *in person* by a doctor today and likely get scans before the 48 hour window closes. The woman again said they at urgent care couldn't do anything and we should schedule with his PCP. (Who, again, had already told us that they could not see him within the critical time window and he needs urgent care.) I said, okay, I understand. Should we go to the ER? At this point she got more combative and said "well you can't just walk into an ER and announce you're there to get scans. You need insurance authorization for scans which is why HE NEEDS TO GET EVALUATED BY HIS PCP." I again told her I understood that, but again that he would not be able to see his PCP today and that his own doctor had advised us to be evaluated in person within this critical 48 hour window. I said I understood we could not just walk into the ER and demand to have scans done. I asked if an ER doctor would be able to perform an evaluation to get a referral for a scan. I should mention I was very calm and polite throughout all of this. At this point she put on her biggest "dealing with difficult people smile" and informed me "Look, I have told you several times, but if you won't listen to me, then you can just go ahead to the ER and have them tell you the same thing I'm telling you. So why don't you do that since you won't listen to me." Like .... ?!?!?!? We were in a time sensitive medical situation, the repercussions of which could be lifelong disability or DEATH. I don't know if this woman was intentionally misunderstanding me or just incapable of basic comprehension, but either way she made it her mission to dress me down and be as unhelpful as possible because apparently putting us in our place was more important than my husband's life. (And I don't even know how we could have offended her in the first place in the few-sentence interaction I described above. She seemed to make the immediate assumption that my husband didn't have a PCP and therefore is a lower class of human being - despite the first sentence out of my mouth being "my husband's PCP sent us here." And side note, I find it extremely unlikely that an urgent care doctor couldn't have done the same evaluation that was done an hour later by the kind and responsible staff at St Anne emergency department. But this gatekeeper at the urgent care front desk wouldn't even let us talk to an actual member of the medical staff. If you want to be treated with basic human decency and have your medical concerns taken seriously, do NOT come to Franciscan Urgent Care, where the receptionist apparently knows more than the medical professionals and won't be told otherwise.

Shocked at how rude and unhelpful the front desk staff were. No greeting, unnecessarily long wait,…read moresurly tone of voice and general bad attitude. Will seek imaging elsewhere.

I will come here again. 4.3 miles from home. Indigo is…read moreacross a parking lot from a strip mall with grocery store. The facility is pleasant and comfortable. Everything looks new. The staff is courteous, efficient, pleasant. I was always told what would happen next. I was here on a Monday as a walk-in. I was given a wait time of 90 minutes. The "paper work" arrived on my mobile phone which I completed. Rather than wait there, the check-in person would call me about 15 minutes before my waiting-list opening. After I got home, I was called and given a firm appointment time. The labs were quick. Saw the Doc. Rx was called in to my pharmacy. My Rx was ready for pick-up before I got home. Everything was easy and efficient.

I've been waiting for 5 hours and I was told it would be an hour wait. This place is a mess. I'm in…read morefrom out of town and don't know where else to go for medical care. Do not recommend. They need to take URGENT off their name.