Went in for help with a phone problem. Larry went above and beyond to help us. spent lots of time…read morewith us and completely fix the problem.

Good service very helpful and knowledgeable Lots of…read moreinventory. It's safe. They have great cell plans international with lots of perks also 5g home internet service plans and business benefits. Sing the manager is helpful so is Julian.

It never ceases to amaze me when someone on Yelp (invariably someone who doesn't post reviews…read moremuch)* posts a 1 star review and gripes about their negative customer experience--and then I go have a 5 star experience. I went here to sign up for new service and purchase a new phone right before Christmas, right in the midst of the holiday rush. The first day I went and had a number of questions about the program. The service representative (Rachel) and her colleague both were courteous and helpful. The next day, I went back--the same CSRs were there and remembered me. This time, the store was pretty busy but they acknowledged me and let me know they would help me shortly. I saw the CSRs juggle multiple customers with professionalism and politeness. When it came my turn, Rachel signed me up and everything went smoothly and quickly. The current staff should be lauded, not chided, for their customer service skills. * Pro Tip: When you see a 1 star review, take a look at the reviewer's page. Oftentimes, you'll see that the reviewer usually posts negative reviews. That should tell you something. That is not to say that all 1 star reviews aren't deserved (like Farley's and Mariposa Bakery--whose customer service is pure trash and deserve less than 1 star), but take a close look at who's reviewing a store when deciding how much weight to give the review.

My cell phone crashed and needed repairs or replacement. I went to the E.C. T mobile store by…read moreIhop. Got there at opening, had to wait a bit​ as I wasn't 1st. Paloma was the sales person helping me. Paloma told me " you don't have insurance, you'll need a new phone" Not what I expected, but OK. Paloma was great with her technical skills, I repeatedly told how grateful I was etc. My visit was lengthy because all the passwords I needed were in my old phone and unavailable. She did another of alternative things to get me up and running. We were almost through when a new customer came in, interrupted us and asked for a screen protector. Paloma quickly dropped her focus on me an proceeded to help this other person. I looked at Paloma and said, finish with me, we're almost done. Paloma answered, I don't get paid to help you. The other customer got upset and started quoting racist s--t at me. I told the customer, you don't understand, there are 4 other men behind that door, and she won't call them because she wants your sale. As my voice got louder, all these men came out from the back office. No one said anything, including the MANAGER! The customer apologized to me and said now she sees what I was talking about. I left. The next day a I get a text from T mobile "your insurance has been cancelled" I get another text " Your new insurance is activated" Paloma had canceled my insurance so she could get credit for selling me: new insurance, new bundle which had a tablet and on going service, and a new phone and case!!! I called T mobile immediately, they apologized,that should have never happened, we will escalate this issue. I told the person on the phone: I hold PALOMA and the MANAGER responsible for all this! T mobile told me to not go back to that store. I will never have PALOMA help me again. I

Richard was awesome. He was busy, but he took a moment to find out if I needed something I could…read morehelp me with quickly before moving on to other customers. As I walked in, I wasn't familiar with the location of the products and he directed me and showed me what they had in stock and said that they're starting to phase out the sort of things that I need but give me advice on how to get around that problem. My wife and I've been coming here for our AT&T service, which we never have problems with and love the customer service and the people so thank you for being there for us.

in the past I had soso experiences here but yesterday a young lady helped me. she fixed my phone…read morewas super knowledgeable and helpful and went over my bill and upgrade options. She was the only one working an should get a promotion. I wish I remembered her name but she had a star pimple patch and brown hair I remember that.

Very polite & professional. I was fully satisfied of their Service . I really recommend to every…read morecustomer who need help with any Devices Android or Apple products they have all solutions . Thank you

Battery was replaced but not an Apple OEM battery. Phone had no facial recognition after the fix…read more $130 + $5 tip. Now I have to get an Apple iPhone battery at the Apple Store and fix the facial recognition feature.

After seeing one of the WaveForm podcasters using the limited edition "Touch Grass" skin on his…read moreMac, I decided to order this MacBook Neo skin from dbrand. After more than a month of waiting for the back order to finally ship, I finally got mine today. Because I am terrible at following detailed instructions and was worried about making a mistake with the placements, I sought out the services of a local tech shop in the hopes that they could send someone out to help me. El Cerrito Plaza is home to uBreakiFix by Asurion, which I discovered through a Google search. I had never heard of them or even stopped by this establishment before. Around 11:30 a.m., I arrived, and by noon, I had completed my assignment. Fem, a young woman, agreed to take on my project, and I met with her. She consulted a technician and gave me a price of $20 when I asked for an estimate for a job like this. The extra $10 was going to be a tip for my tech, Jeremiah, since I was planning to pay $30. The two young technicians were extremely kind, helpful, and careful with my MacBook. They provided excellent customer service. You can get all your tech needs met here, in my opinion.

I have insurance through Asurion and this was one of the repair places they recommended. I was…read morehonestly really nervous because of the reviews. One of my laptops had a cracked bottom screen with a line going through the middle that kept getting worse. My other laptop screen suddenly stopped working out of nowhere. I decided to go with the El Cerrito location and paid $99 for each repair. I was starting school again on May 4, so I dropped my laptop off about a week before classes started. The same day, I got a call saying my MacBook Pro was being shipped to their main repair center in New York. I was skeptical and honestly didn't want my laptop shipped, especially with school around the corner. I was worried any little bump during shipping could make it worse. I told them I didn't want it shipped, but they said it was already too late and I would need to contact the insurance company. They told me to wait 24 hours. After about 2 days I checked again and they said it was already being repaired. Thankfully, everything worked out. The staff at the El Cerrito location was really nice, helpful, and patient throughout the process, especially when I had questions and concerns about my laptop being shipped. They repaired my laptop and had it back to me within about a week. My laptop looks and works like new now! I'm super happy with how everything turned out, especially since I'm back in nursing school. The packaging was also really secure and professionally done.

Great place for any Phone repair New batteries or new…read morescreens wet phones Etc. Good prices and easy to find. A hole in the wall for Quick repairs and big savings. Súper Recommended.

Easiest Transaction ever, Contacted them for a Quote on Yelp, within their response time I had a…read morePrice and all information needed to have my iPad Screen Fixed. Showed up to Window, Greeted with a Smile and 45 min later. Like Brand New! Price was affordable and like I said Easy as 1.2.3. Let's hope my Kid doesn't step on her iPad again, but if she does this is the Spot for Repair. Thank you!

Think I got my phone fix near end of 2024 or start of 2025, replaced the Samsung Galaxy A52 5g…read morebattery from a third-party battery online, went into the shop and got it fixed. The phone was worth to last an extra 2 years, until now.

Was able to fix my iPhone screen in less than an hour. Fast a great service. Highly recommend.read more