5 stars as they fixed my friends IPAD. They replaced the screen at a nice price. Fast service. Alan is great. Customer service: excellent. read more

Very professional and personable customer service with clear communication. The pricing was fair and turn around time on the repairs was very quick. I'll be back. read more

Very polite & professional. I was fully satisfied of their Service . I really recommend to every customer who need help with any Devices Android or Apple products they have all solutions . Thank you read more

Battery was replaced but not an Apple OEM battery. Phone had no facial recognition after the fix. $130 + $5 tip. Now I have to get an Apple iPhone battery at the Apple Store and fix the facial recognition feature. read more

Alan, the owner, is very knowledgeable about computers and listens well about his client's issues. He helped me with two difficult problems with my MacBook. He is very patient and kind. I was very pleased with the quality of his service. He also charged what I thought was a very reasonable rate for his service. I would recommend him highly to anyone in need of assistance in using computers. read more

3rtek is the real deal for fixing your phone or computer. You should leave it to Alan to identify and correct a problem he is clearly skilled. I took my phone in a couple of years ago and now my computer. He is very friendly and describes the charges very well for service. The service is worth the price and overall that's where I see value. read more

In October my cellphone stopped sending photos to my computer. I'd do what I had done previously and they looked like they were being sent but they never showed up. To test whether it was my desktop or the phone, I sent them to my laptop too w/ the same result. I had a memory that I had bookmarked a cellphone repair place in El Cerrito bookmarks but when I looked through my bookmarks I couldn't find it, so I did a Yelp search and 3R-TEK came up. It's in the Peppermint Plaza, where Dolly's, Larb Thai and Nori Sushi are, and the reviews are good. So a couple of weeks ago I stopped by. Alan (the shop owner) looked through my phone, deleted a bunch of unnecessary junk and then checked further. He discovered that there was an issue w/ AOL, which is responsible for sending stuff from my phone to my emails. This is so above my pay grade! He told me that my password needed to be either changed or put back in. He said if I couldn't do it to come back w/ my password and he would do it for me, then he sent me on my way w/o charging me a cent. W/ all that has been going on w/ the furnace, storms, etc I hadn't addressed it. Today I had lunch w/ Tammy and Kevin to celebrate Tammy's birthday. Kevin works in tech. I had brought my password and when we finished our lunch I gave the phone and password to Kev. He double checked a couple of things in the password and in no time he had fixed the issue. He could tell from looking at the phone, the same way Alan had diagnosed the problem. Once I got home I sent a couple of photos to test it and it worked! So I sent the rest of the photos that had accumulated in the phone since I couldn't send them and will post them on their respective reviews. You can expect to see a bunch of new photos. I appreciate Alan diagnosing the problem and Kev fixing it. For those who don't know me, Alan was my late husband's name. I wanted to make that distinction for those who do know me so there would be no confusion or concern on their part when they read it. When I got home I had to reset my AOL password on both the desktop and the laptop. I did that and now I'm go to go on all my devices. read more

My father was having issues with his laptop and originally took it to another shop who was going to charge him way more than I was expecting. I was referred to 3R Tek by a friend who had their laptop and phones repaired by Alan. Alan was very professional and took the time to explain to my dad the issues with his laptop. Laptop was dropped off in the morning and was ready by the end of the day. Excellent speedy service and competitive pricing. I will definitely recommend Alan for all electronic repairs. read more

Unbelievably bad experience which I am sad to report in the face of all these glowing reviews. Alan replaced the screen on my phone with great success but less than a week later the display started flickering and having lines across the display at various levels of brightness. Emails went unanswered but when I dropped off my phone Alan did say he would look at it the same day and to stop by later. When I did, however, he pointed to a scratch on the screen and claimed that was the cause of the screen flicker. At first I misunderstood and thought he was apologizing for scratching my screen, but I quickly realized he was blaming user error and said he would not cover the repair because it was damage sustained in the interim. The only problem is that there had been no scratch when I dropped the phone off. If I had to guess, the replacement parts used in the repair don't match some specification (Hz, resolution) of the oem parts and he needed an excuse because there was no way to resolve the issue. Pretty upset but little to do about it but post a review here... TLDR; I basically paid $300 to trade in my cracked screen for a flickering screen with a scratch across it. "What a country!" read more

Allen ,the owner, is super nice. He gives you the concrete price to pay at first. The owner is sociable and polite. He also gives you other options that you need to follow regarding the phone you have. The prices compare to the quality are reasonable. Allen is really fast ,so he gives you an estimate time , however will finish up in a great shape with less time that he confirmed with you. read more

3R TEK - Allen , the owner and tech - Mobile Phone Repair Near Me - El Cerrito, California

Went to Alan to replace my broken screen and dying battery for my iPhone 12. I ordered the screen from Amazon and when Alan installed it he noticed the screen I ordered was not working like it was supposed to. Thank god he had one in stock so he replaced it with one of his. He said the problem with these cheaper screens online usually have problems possibly from the shipping or improper handling. His prices are great compared to other shops I had called for an estimate. I watched him install the screen and replace my battery. HE KNOWS HIS STUFF! Knowledgeable, professional, all around great customer service! THANKS ALAN!! read more

I guess even Gorilla Glass can't withstand the family gorilla stepping on their kid's iPad display in the middle of the night...crunch! Was fortunate enough to come across Alan at 3R Tek to save the day! It was super easy to engage with him through an online yelp estimate/quote, schedule an appt and then pick up the repaired device same day. He was more responsive than other folks and did a great job, even charging 20% less than some other options in the area. On top of that he offered to help remove a built-in crap plastic sheet glued onto to a SUPCASE iPad case so it could be replaced it with a more resilient and better-looking thin glass screen protector. As I have a second kid with the same iPad and case, he showed me how he removed the plastic so I could do the same fix on my own, which based on his instructions I was easily able to do. My experience with Alan was great and he clearly takes pride in his work. Will definitely be heading back should any of my other Apple products need repair. read more

Absolute amazing service. My dad dropped his phone the day after using a shitty phone cover he bought from Korea (insert eye roll) instead of using the Otterbox I bought him, so I took his phone over here and got it replaced. It was super quick and easy and relatively cheap! I'm so sad that I didn't think of asking him to fix my iphone charging port while I was in there, but alas, I must go back when I actually am up visiting my parents. I've been to other cellphone repair shops (for my dad, of course) and this place was the best, and it was actually open on a Sunday. I don't want to say I'll be back, because that means something is broken, but if I ever have any phone issues or cracked screens again (which is inevitable considering my father's butterfingers) I'll be back. read more

Alan does a great job. He replaced the battery on my cell phone for me and also put a screen protector on my phone screen for free. I tried to pay something but he would not let me. I said "well OK, but I'm going to post a good review for you on Yelp". He said OK. So, here I am. He is trustworthy and friendly. I recommend going here. read more

$60 and 10 minutes later, my iPhone battery was replaced. Phone works like new again just in time for vacation. Professional friendly service at a great value. Highly recommend 3R TEK! read more

My iphone 8+'s screen was completely smashed and unusable. Alan was able to fix it in less than 30 minutes. There were some additional problems with my phone that Alan was able to diagnose, and he provided me with some options if I wanted to move forward with them. Alan was professional, knowledgeable, and very trustworthy. It's crazy to think that my phone was unusable less than 24 hours ago. I am definitely coming back here if I run into any more issues. read more

3R Tek has become my go to place for any tech repair. We have had laptops brought back to life, cracked phone screens replaced quickly, and batteries tested and replaced. Alan did quick work for me today, taking my 2 iphones for repair 20 minutes before closing, and he completed the job for me right then and there. Alan is an excellent technician with a kind demeanor. I wholeheartedly support this small business and recommend anyone who is looking for reliable, efficient and friendly tech repair service to look no further than 3R Tek. Thank you Alan! read more

My iPhone 7 Plus audio chip failed. I took it the Apple store, and they were not at all helpful even the problem is really a defect. Anyway, I searched Yelp for quotes and described the symptoms. I took my phone to 3R TEK per their request, they didn't spend much time asking me questions and told me to leave the phone until later or tomorrow. The problem was identified and confirmed what I described in the end but couldn't be fixed so cost me nothing. I deducted one star for the so so communication. If they let me show them the problem instead of assuming, it would have saved both of our time. I noticed that the place was clean and professional. Many Mobile Repairs awards spanning many years were on the wall--very impressive. I would take my next repair here. Next time I'll insist on showing the problem/symptoms. read more

This is a great phone and computer repair shop, Alan knows his stuff, friendly, fast and inexpensive! I was looking for screen protector for my iPhone, T-mobile shop nearby charged me $90, Alan $20, that was not a hard choice at all! read more

I walked in ON A HOLIDAY, smashed iPhone in hand (ahh, don't ask). Alan not only did a perfect job repairing it on the spot, he installed a new camera and charged me a fair price! I love this place and I'm so glad they're in my hood! read more

Shout out to Alan for his efficiency, responsiveness,value of product, sending home a screen protector in addition to fixing my child's screen. My little was ecstatic! My husband dropped off ipad and was ready for pick up in one hour. Other places quoted me much more. Thank you Alan. Will be back and will make referrals! read more

I went in to get my screen repaired. I bought a brand new screen from Amazon for my Motorola G Power. I was planning on replacing the screen myself but it was too hard to get the old screen off. So I brought it in to 3R TEK. I gave the new screen (with the plastic film cover still stuck to it) to the employee and he charged me $100 for labor. When I got my phone back, the screen had a crack and there was lint between the plastic film cover and the screen. I didn't notice at first and left. Later, after 15 min or so (I went to order Pad Thai next door), I went back to him to show the crack and he accused me of dropping my phone again. When that didn't seem likely, he accused Amazon of sending me a broken replacement screen. Then he told me that I should order the part from the repair shop instead of buying it myself. I'll never go to this repair shop again. read more

3R TEK - Crack after the repair. It's on the top right of the image. There's a very thin crack that runs down all the way to the phone's bottom. - Mobile Phone Repair Near Me - El Cerrito, California

They did a great job replacing a lightning jack and popping in replacement battery on my old iPhone 7plus. Lots of hand sanitizer on the counter and plenty of distance between people in the store. Took less than an hour (this was before the Apple Store's closed though) Recommend. read more

Excellent job. Alan is friendly and personable. He took the time to make sure that the old battery really needed replacing. New phone battery works great and lasts a long time! read more

I have been dealing w a cracked iPhone XR screen for a few weeks and finally needed to get it repaired. Alan was fast, helpful and was able to get it done that day! Glad he has been able to stay open during COVID, it can be hard for small businesses but he did a great job! I'll probably take my laptop there soon to get some work done too. Tip: if you can, go on a weekday--weekends are busy for walk-ins. You can all ahead to see how busy he is too. read more

Very fast and friendly - everything necessary when replacing cracked iPhone screen. I followed the advice of other reviewers and called first- then the wait was only 30 minutes. Interesting places in the same mini-mall to look at or grab a bite to eat while waiting. (Since life otherwise feels so empty without a phone.) read more

Responded quickly and answered my questions. Wasn't able to help me , but appreciate them responding back to me.

I really wanted to like this place. Unfortunately, my one star is based on my disappointment with a component I feel is extremely important for any business: honesty. In short, this business owner lied. I originally brought my phone in for a cracked screen. He fixed the screen, but I immediately began having problems with screen freezing. I brought the phone in again and he said his tech couldn't find a problem. He gave the phone back to me and said if the problem continued he would replace the screen a second time. Well, The screen kept freezing. I brought the phone back for a third visit and he denied the offer, said he'd already replaced the screen at my last visit, and would only give a partial refund. This was adding up to be a frustrating waste of my time and money. He was not honest about the second screen replacement and I ended up with a malfunctioning phone. Very disappointing. read more

Highly recommend place for cellphone Repair , got my daughters phone screen crack and he let us comeback in 2 hours , and he fix it just like new . Charge is very reasonable. read more

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excellent service. very quick and efficient. great small business. i have used them for several years and their turnaround is really quick.

Hands down the best bang for your buck IPhone repair technician--as I received the best quote ad fastest turn around after researching most options. Much better experience than Fix my Mac (in Berkeley)--which was a horrific/nightmare experience: Would recommend to my friends and family read more

Alan did a great job fixing my iPhone at a reasonable price. I had tried having the phone repaired at another shop, but the tech there just couldn't get the phone to work and after spending $300 on a new screen and battery I decided to cut my losses and look for service elsewhere, which is when I found 3R Tek. Alan took my phone in and had it fixed in under 2 hours and was able to tell me exactly what the issue had been and even told me the previous tech had left a loose screw inside the phone that caused some minor damage to my screen. Anyway, I won't take my phones anywhere else now. I highly recommend Alan and 3R Tek. read more

Very poor communication skills here. I submitted an inquiry on his website about getting an iPad battery replaced. He responded asking for the model number. I gave him the model number and then he said that's not the model number and asked me to look for the number starting with A. I found it and emailed him back with that number and was never replied to again. read more

I brought in my nephew's phone, which had audio issues on calls. Alan was able to fix it at a fair price. I only trust this place for my device repairs. He has consistently done a great job every time read more

This guy is really good he fixes my phone very well I always go to him is located in El Cerrito

Prompt and friendly service. MacBook was fixed within 24 hours. Respectable of the item and did a very thorough wipe down a clean before returning my MacBook to me. Reasonable pricing as well. read more

This guy is the real deal! Honest prices and quick legit services. My son broke my nephews phone screen on thanksgiving and he took the phone and fixed it the day after thanksgiving and was done within 30 minutes and the phone looked good as new and it was under 100 bucks you can't beat that! Highly recommend his services! Very nice man also! Friendly! read more

Everything is great EXCEPT even their higher-end iPhone screen still isn't anything like Apple's. The color is sort of washed over sepia. Sure, you get used to it. But when I'm offered a low-end option and a more expensive "as good as Apple" option, I expect the latter to be just that. It makes me think he installs the exact same screen whether or not you fork over the extra fifty bucks. (iPhone 7+) read more

I brought in an old laptop of mine that had not been used in over 12 years. The technician got the computer operable and upgraded it from 2.5 G to 5.0 G. The price was quite reasonable, the staff was friendly and helpful, and the computer works great! read more

Needed an iPhone 6S screen replacement, found 3RTEK online, they had good reviews :) When I came in Allen the owner was super nice did a great job and price was very competitive ! Highly recommended !! read more

3R TEK - Mobile Phone Repair Near Me - El Cerrito, California