I would like to give Kelsey Legeny and TJ a big shout out we recentley bought a 2023 Dodge Challenger from Imperial Cars in Mendon , Mass. Kelsey was great she treated us like royalty, she was kind, patient and thoughtful. TJ was very helpful in helping us hammer out a deal . It was a nice experience and I would definitely tell alll my friends and anyone listening to find your way to the best car lot in Mass. Again a big thanks to Kelsey and TJ , good job guys. Thanks again. read more

**Outstanding Service Experience!** I recently brought my car in for service, and Edmund Jones was absolutely exceptional. He took the time to thoroughly explain everything my car needed and clearly outlined what was covered under my warranty. His professionalism and attention to detail made me feel completely confident and well cared for. I'll be honest -- it's hard to trust people these days -- but Edmund is someone I can trust without hesitation. It's truly refreshing to work with someone so genuine and reliable. Thank you, Edmund, for providing such an outstanding service experience! read more

I want to start by saying I did not purchase a car from imperial. I did however get cut off by one of their parts vehicles in milford, ma. It was bad enough to make a busy guy who works 2 full time jobs take the time to contact the dealership. The lady taking the call for the parts department didn't seem concerned. I emailed the executive GM. I doubt anything will be done about their parts vehicles using the roads as a racetrack. In closing I would never buy a vehicle from them.​ read more

They advertise jeeps for sale that they do not have and then try and get you to spend more. I talked to Alana Pressa who told me the morning of me driving an hour down that the jeep was in the dealership and they were pulling it out for me. I was texting her the whole trip down and when I got there some kid dealer told me that the car had been sent to auction cause it needed too much work. So when I got home I had my daughter call and pretend to be interested in the exact jeep and they said it was there and to come right down to see it. The manager gave me some bull story about the people that answer the phone aren't even in the building. That's a lot of crap cause Alana said for me to tell her who I was working with so she could come say hi. These guys are shady. Don't bother going there. They suck read more

Highly recommend Imperial Cars in Menden, Massachusetts! Nicholas Y assisted me and did a fabulous job. The finance team and management were great as well. The car I purchased initially had an error code when I was looking at it. The service center addressed the issue immediately and I'm very satisfied with all aspects of my car buying experience. read more

I have had numerous amazing experiences with the Imperial Car dealerships. Imperial would wholeheartedly be my first recommendation for anyone looking for a vehicle or as a location for service for their vehicle. The staff are Imperial are just amazing. During my most recent search for a used vehicle, Kelsey at the Chrysler/Dodge/Jeep dealership went above and beyond to provide exceptional customer service. She was not only friendly, kind, and helpful; she went above and beyond to exceed the timeline for finalizing the car sale and performing all of the necessary services to the vehicle. Her communication skills are unparalleled and she conducts herself with the utmost professionalism and enthusiasm. She was just an absolute pleasure to work with and deserves recognition. I went to several other dealerships prior to this and had some positive experiences, but none were similar to the energy of Kelsey! I also bought another vehicle several years back from the Milford Imperial location, and have nothing but positive comments on that experience. Imperial really knows how get to know their customers and provide amazing customer service that significantly exceeds the average dealership. At the same time, the dealerships in Mendon are decorated beautifully. There are no other dealerships with vintage memorabilia all around the showroom, beautiful marble flooring in the restrooms, and just an overall comfortable atmosphere. It is so much more relaxing and easy to shop in a dealership where people are not down your throat; and it's so enjoyable to see all of the old vintage merchandise that is a relic of when the world was a good place! I also dealt with another salesman, Alvin, in the finance department. He went the extra mile to explain all facets of the warranties available and provided a high level of service explaining thoroughly all of the amenities provided by the warranty. Any time I have brought my vehicle for servicing not only were they fast and efficient; the price of an oil change is unmatched in comparison to other dealership prices and they even include a free car wash. You're really making a mistake going to another dealership; Imperial really knows how to do it right. I will continue coming back here for car purchases in the future and would highly suggest it to anyone, and heck go see a drive in movie while you're at it! read more

I went to Imperial Cars in Mendon on a Friday February 13, 2026 desperately needing a replacement car after my engine blew out last week. I found a used vehicle listed online for just under $15,000--perfect price point, I thought. I came fully prepared: binder full of insurance docs, financing pre-approved, exact down payment amount ready, everything set to buy that night as a first-time buyer at a big dealership. I was nervous but excited to take this step. The sales associate Matt was genuinely great--helpful, straightforward, no BS. He made the initial part smooth, and I appreciate that. But once we got to the numbers with sales manager Brad Mancini, the entire experience turned into a complete disaster. First, there's this unadvertised $1,000 "trade-in expectation" add-on that isn't in the fine print online or anywhere obvious on the listing. They flat-out expect you to trade in your vehicle, and if you don't (or can't), they tack on extra money. When I asked about trading my car, they appraised it at basically nothing--not even worth the $1,000 threshold--so I would've had to pay an additional $500 on top of the already inflated price (bringing it to around $16,000+ before taxes/fees). The principle here is infuriating: list the car at $15k online to lure people in, then hit them with hidden fees once they're there and emotionally invested. That's straight-up deceptive and unfair. No legitimate business should operate like that--it's bait-and-switch. Worse, Brad Mancini was hostile, intimidating, and aggressive from the moment he sat down. As a first-time buyer already scared about the big commitment, his attitude made me feel attacked and belittled. He was pushy, dismissive of my questions, and created so much pressure that I ended up in tears in the dealership. My sister's boyfriend (whose family has been loyal customers buying many brand-new vehicles from Imperial over the years) was there witnessing it all, and even he was shocked at how poorly I was treated. No one should be made to cry while trying to give you tens of thousands of dollars. I walked out without buying--completely scared away. The whole thing felt predatory, especially for someone in a vulnerable spot like a blown engine and needing reliable transportation ASAP. Brutally honest: Avoid Imperial Cars if you're buying used or as a first-timer. The hidden fees and high-pressure tactics from management ruin what could be a decent experience (Matt was the only bright spot). There are plenty of other dealerships in the area that don't pull this crap or treat customers like garbage. Save yourself the headache, tears, and wasted time--go elsewhere. Never again read more

I worked with Paul macchi for my first car , my dad has worked with him aswel and he is the most patient and helpful person ever , he answered any question I had or doubt and was always attentive of us while there highly recommend. read more

We were Ach Marianne's very first sale at Imperial Cars in Mendon, and he did an amazing job! From start to finish, Ach was respectful, friendly, and genuinely focused on making our experience smooth and stress-free. He listened to what we needed, answered questions honestly, and made sure we felt comfortable throughout the process. If he wasn't sure about something, he took the time to find the answer--no guesswork or pressure. Ach has a great attitude and a professional presence, and we're happy to have been part of the beginning of what we're sure will be a successful career. If you're shopping at Imperial Cars, ask for Ach--you'll be in good hands! -- K and S Octeau read more

Hi there! I have never bought a car from a large dealership before but couldnt find what I wanted at small sales lots. I was recommended to Imperial cars in Mendon and I am so happy I did. My salesman Paul M helped me out tremendously to find the best car for me and my kids. Efficient and friendly, I am 100% satisfied and delighted with my car choice. The people in service are also knowledgable, patient and everyone helps me understand the ins-and-outs of car buying from them. I highly recommend. Thank you! read more

Recently purchased a new Ram here. The process took less than 2 hours and the salesman Ach was extremely polite and helpful.

We worked with Paul Macchi from Imperial to purchase a vehicle. Paul was honest, respectful and kept us posted on all activities during the sale. He was eager to show the different models we were interested in driving. For us, this was one of the most pleasant vehicle purchase experiences we've had in a LONG time. Thank Paul for your efforts!! read more

had a horrible experience at Imperial Jeep. The salesmen were completely dishonest -- they made promises they didn't keep and gave misleading information throughout the process. I felt pressured and misled rather than respected as a customer. I would strongly recommend avoiding this dealership and taking your business somewhere that values honesty and transparency. read more

Big Thank You to Omar Karim-Business Manager and Ken Natanel-Consultant. I bought a new Buick Encore GX SUV 2023 yesterday and was able to drive it home that day. Ken took the time to go over the options of SUVs with me. Wasn't pushy and helped me get what I needed. Omar got me a great bank to finance the SUV and helped me get a fair rate. Went over my warrantee and how Imperial can service all of my needs in the future with service. Today I got a call from Sabrina in Service giving me the option of a complementary pick up and drop off to get my inspection sticker. Blown away! Thank you again Imperial! I'm grateful. read more

Went in for a car for my kid - the two we saw on the website were not available to see. Talked to the guy after and I said we would buy one for cash if it met expectations. After being told we would not use a trade in.. we were told it would be $1,000 over the advertised price because of no trade in. we walked out. I like to support local business but this is deceptive.. Never again - we bought one from NUCAR Chevy instead where the pricing was fair and stated upfront without small print BS. BEWARE. read more

Loved my salesman, but only because I had an inside source Only giving the rating a 4, because I was promised something that never transpired. But good to have relatives read more

This dealership is too large to help. Too many people on staff and no one knows what's going on. Had a recall that I needed to be done at a dealer close by instead of 75 miles away. read more

Pode ser alguma coisa assim: " passando por aqui para falar brevemente sobre a experiência que tive com o profissional João Félix da IMPERIAL TOYOTA. Este profissional nos alerta sempre sobre a melhor maneira de comprarmos um carro em qualquer dealer que optarmos. O processo na verdade é muito simples: nossa necessidade, orçamento, condições do crédito de cada um, o que iremos oferecer ao banco, como segurança pelo dinheiro que eles irão nos emprestar, seja Itin number, somente passaporte ou até mesmo social, movimentação bancária e, além claro, da garantia, que é o carro em si: Ano e milhas. Uma experiência é um aprendizado fantástico . Parabéns e muito obrigado ao João Félix e, a IMPERIAL CARS. read more

foi atendido pelo João felix na imperial gostei do atendimento e o segundo carro que compramos com ele recomendo quem for na imperial em Milford procure por ele read more

Just had a fabulous experience buying a new vehicle from Imperial. Hats off to Gene and Omar! All worked as a team to facilitate a win-win deal. Best car buying experience I have ever had. I strongly recommend. read more

Everything. I recently got out of the army and needed a car quickly to commute to college, with only three months before the semester began. In a time crunch, I visited a dealership where the cheapest option was a 2013 Ram 1500 priced at $20,000. As a veteran, I was entitled to have free sales tax once I registered the car, but the dealership improperly registered it, forcing me to pay an extra $1,500. The truck turned out to have been in an accident, which the dealership did not disclose and did not appear on the Carfax report, but was discovered on an Experian report. Within the first month, the truck required $3,000 in repairs, and it was in the shop for over 30 days during the one-month grace period. Six months later, I returned the truck to the dealership with several issues, only to be told that I had two bent rims, needed new spark plugs, exhaust manifold work, and a few other repairs totaling $7,000. Frustrated, I decided to do the work myself since I had the tools and know-how. Despite this, they attempted to charge me for a $100 oil change when my oil was only 200 miles old. Throughout this ordeal, my car salesman, Brian O'Malley, was completely useless both during and after the purchase process. This dealership is not veteran-friendly and takes advantage of young buyers, especially during Covid when prices were high. I strongly advise against doing business with them. read more

We recently bought a car from Imperial and are very happy with the experience. Mo Darwich was friendly and easy to work with. He made sure all of our questions were answered and provided documentation for everything. We appreciated the no pressure atmosphere. When we selected the car we wanted, Mo did a good job walking us through the paperwork. Negotiation was smooth and transparent. The car was in perfect shape when we picked it up, too. We would definitely do business with Imperial again. read more

Car buying wasn't bad with them. Low pressures sales people and good car. Was happy, until ... A dealership that flies an American flag upside down - no thanks. I'll buy my cars from proud Americans please. Keep your politics out of your business Kevin. read more

Amazing experience! Gary was great and made us feel very comfortable. We were only planning on taking a look at options but ended up making the deal that day. Omar was great with the financing. Ahmed, the sales manager was so personable when we picked up the car today that we will definitely be back for any future purchases. I can't believe that we never ventured out to Massachusetts to buy a car. We recommend that you should definitely try out Imperial! You will not be disappointed. read more

Imperial Cars - Check out the rims! They were a mess. Apparently the previous owner didn't know how to park near a curb! Now, they look amazing! - Auto Repair Near Me - Mendon, Massachusetts

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Went to imperial cars in Mendon looking for a new small truck. Sales staff McKenna O'Brian was over the top in regards to helping me find the right vehicle for me. She worked very hard in answering all of my questions without an issue. Imperial is my new go to car dealership thanks to McKenna's efforts. Thanks for making this whole purchase so easy. read more

MENDON MA - THE ABSOLUTE WORST EXPERIENCE OF MY LIFE! Ali Ismail and Ahmed Abdalla with Chevrolet are the biggest con-artists and liars I have ever met. Took over 25 days for them to get my title. Did not provide any communication with me. Were nearly impossible to contact. I paid for specific good year tires and they put a cheap set of tires on my car instead. When I went to argue, on my receipt it said "4 new tires." But because it didn't say "4 new GOOD YEAR tires" they slapped on some bullshit tire to save them money. One of the tires had a missing lug nut as well! Absolute liars. When confronted about it, they lied right to my face. They went as far as to tell me they wish they hadn't sold me the car. Absolute terrible customer service. Here is a timeline of what happened: June 5th- purchase date of vehicle. Was told it would take up to a week to get everything ready. June 12th- reached out to Ali, he said car was all-set and ready for delivery. Just needed to get the plates. June 13th- Ali reached out to me and told me to call my insurance agent and have them sign the RTA form that he sent over. Hours went by and my insurance agent called me and said they never received any paper work. Called Ali back and he said he can't send any paperwork because he doesn't have the title yet. Why tell me to call my insurance if you weren't prepared? Make me look stupid. Why am I just hearing about not having the title 8 days into my purchase? Ali promised that I would have the car later that day (13th) Friday (14th) or Monday the lastest (17th). Text messages saying the plan was for me to have the car on the 14th. Didn't hear anything all weekend. Called Ali on Monday had to speak with a manager. He said he had to locate the title and call me back. Manager Calls me back and tells me the title has been down at Toyota and was going to have them rush it over.??? Do you not follow up on this stuff to know where your stuff was sent?? Called Ali expressed my frustrations. Both the manager and Ali promised me I could pick up my car Tuesday (18th) Drive all the way to dealership on Tuesday only to find out the plates were STILL NOT DONE!!! Insurance agent called me at 10am saying paperwork was all set and sent back. These guys had from 10am-5pm to get the plates ready the day before knowing I was going to be coming to pick the vehicle up today. After everything that has happen in these last 2 weeks. I couldn't even get a courtesy phone call saying the car was not ready! Instead I wasted my time driving 2 hours back and forth for nothing. You guys have given me the complete run around. And dragging your feet with everything. Everyone telling me something different every time we speak. It doesn't take 4 weeks to get someone a vehicle. OHH and i forgot - They had me go get my own inspection sticker because they failed to mention they didn't do that either! And of course i emailed them my receipt and haven't heard anything back in over a month. You get my point. STAY AWAY DO NOT DO BUSINESS WITH THESE GUYS THEY"LL PLAY YOU LIKE A FIDDLE!!!!!!!!!!!!! fair warning. P.S. I have all the text messages to prove this. Usually I keep my mouth shut but this one everyone should be aware about. Fire these guys asap if you know what's good for you. read more

They advertise a price with every discount possible with the words "BUY FOR" after the discounts removed. NOBODY would have every discount they have listed. The total discount was listed at $10k. They said I qualified for $700. I offered $700 over their advertised price and they declined. This place is the epitome of dirtbag car dealers. They are deceitful and should not be trusted. If they're willing to lie about the price to get you in the door what else are they going to lie about? read more

Imperial Cars - Auto Repair Near Me - Mendon, Massachusetts

Justin at imperial dodge was exceptional, very professional and accommodating. Listened to my concerns and my truck was repaired on time and correctly. Excellent service read more

It's a long wait even for an oil change but they get the job done and it's priced fine. Brake job seemed a bit over priced.

Service department sucks all of them I was charged 4 times yes CHARGED for an issue they never resolved When I complained the rep said well repairs are trial and error I took it to Millbury and was resolved within seconds i truly believe they make stuff up and know what the issues are but lie and make it a bigger issue Please everyone beware of this dealership as they have no clue read more

Conned my Veteran boyfriend who was in a time crunch to buy a car that they did not tell him was in a wreck and patched up terribly. When manager is asked for they claim he is away to force people to pay and come back hopelessly. Car still has problems monthly coming up because of all the incidents it was involved in that were covered up by the dealer Imperial! NEVER COMING BACK!!! read more

The service was absolutely professional. Paul Macchi our sales consultant was very professional and very comfortable to work with. He looked for every option to get us rebates. We bought the car and his kindness and concern to show us all the options on the car was demonstrated spot on. Also the dealership was clean and all consultants were friendly as well. I would for sure give them a 5 star rating! read more

Salesman Omar was wonderful, kind and left no pressure to purchase. Great experience!

Friendly but Useless Emailed them for 3 days including the morning of my appointment, drove 90 minutes to get there, waited 20 minutes and then was told it sold the day before....so they knew it sold when they asked me to come in and then again the morning of and still wasted my time by hoping I'd want something else. This is a people Buisness might want to try not wasting people's time and pissing off customers read more

If you want to engage in what would be comparable to what you would envision a 1970s used car salesman to be, then buy a car from this place. They are shysters from the top down, starting with the owner through to the managers, and then their sales people who are just the worst. Truly a top down operation, so my advice, don't buy from them and if you do don't trust anything they say, see it all in writing before you sign a single document. read more

Horrible horrible dealership. I was inquiring about a vehicle and asked the financing man not to run my credit until I can figure out numbers so I didn't get a million inquiries on my score. He decided to do it anyways and oversell me on a monthly price so he would get more money on his check. This dealership is a SCAM. I called and complained and no one cared. Horrible customer service. read more

we recently bought a truck from imperial cars chevy dealer in the mendon location. our salesmen was paul macchi. what a gentlemen. very nice and informative on the trucks we had interest in. he was the reason we ended up staying with this dealership. highly recommend paul if your in the market for a truck. nice to be able to buy a truck with out the pressure. read more

Just want to give a huge thank you to Moe and Brad, they were very helpful in my search for a new vehicle they truly gave an amazing service and made me very happy! read more

I recently had the pleasure of working with Filipe Gomes of Imperial Ford in Mendon as part of the team helping with the purchase of my new Ford Bronco. He is a truly exceptional salesperson and I would gladly work with him again. My primary salesperson was not available on one of the days I stopped in for a test drive. He was kind enough to spend the time with me, answer all of my questions and let me take the vehicle for a test drive. It is clear that he has a passion for his job that goes beyond the sale. I purchased the vehicle and I'm glad that he was a part of the process. Kevin L. read more

Wouldn't recommend the Dodge service center they will miss diagnose problems on purpose to try and get you to pay for the fix that doesn't fix the issue they're techs will take your wheels and tires off with out asking, if it wasn't for me taking the truck else where to have my problem fixed I wouldn't have found out that they attempted to take a tire off for whatever reason and stripped out a stud I took it to have a water leak fixed that they told me was the roof antenna I pay to have it fixed somewhere else because they quoted me $900 and told me it had to be painted it did not even the higher models like Laramies weren't painted and when the shop that fixed it for me for a lot cheaper they found that it was the back window leaking again and you couldn't miss the massive crack in the window frame as that was covered under warranty I'm sure that's why I was told it was the roof antenna because that was not covered and they just wanted me to spend money that I didn't need too read more