Ariana was very professional and great in explaining all the dental services they offer. I had a pleasant experience I highly recommend this dental office. Thank you for everything see you again soon. read more

Well, well, well wouldn't you know it? I wrote the review way too soon on the new dentist because three (3) of my fillings that he did on his first day of employment taking over the business have all fallen out and his rude staff will not let me speak to him. They won't leave a message. I guess they saw this other review. Taking things personally instead of professionally. So I've changed my mind, he's a terrible dentist obviously if only weeks after my procedure things are falling off. The staff is really horrific. Watch out People. Good luck if you don't take my warnings here seriously. You're gonna be aggravated with this place at some point. read more

Horrible customer service! Made many calls to Zuzu and Yovanna and emails, with no response.

ABSOLUTELY TERRIBLE PLACE. DO NOT GO HERE UNLESS YOU WANT AN AWFUL JOB DONE. Had my mom come to this place ONLY because it's what insurance covered. She had her molars removed and was prescribed medications that were not legible at all on the paper so when we tried picking them up at the pharmacy, they couldn't give us the medications because they had no idea what the writing said. Not only that, the area they had worked on got infected and my mom called and called so many times and they never picked up. She went in person and they told her she would have to wait until January to get that taken care of. Like are you kidding me??!! The infection spread up to her cheekbones and she ended up in the hospital! She had to have surgery done. Hopefully this tells you how horribly this place takes care of their patients. I wish there was a zero stars button. read more

The place was so clean & smelled amazing! The staff is so friendly and welcoming, they didn't make me feel self conscious about the problems that need dealt with. They have hand held X-rays machines that make the process way more comfortable, quick and efficient. Didn't feel like years of those things being shoved in your mouth and biting down & no X-rays vest--that process is always the worst part for me. read more

This office have very very very very very bad unprofessional service. They will cancel your appointment almost every time, Doctor come to office once a month if they cancel your appointment Then you have to wait another month no credit at all. I will give them no star if I can. read more

I'd give it negative 50 stars if I could these guys are the worst do not go here they split my tooth in half trying to give me a root canal now I had to get it taken out there's a big hole in my mouth don't go here read more

The male dentist was so rude and unprofessional. He talked to his staff like trash and was also rude when talking to his patients. And front office doesn't know how to communicate when a referral is taking months ! read more

Compassionate, courteous and professional. I brought my disable son in for an extraction and root canal. Imperial worked with us to ensure my son was comfortable with the procedures. He was treated with dignity and respect.​ read more

There is a reason they have such a low rating average. Appointment mistakes, had me come there on Sunday. Even after I mentioned it to the young lady scheduling it and they were closed ,like I thought they would be. They determined I needed oral surgery, getting that approved, scheduled etc was a nightmare. I went in for the surgery. The surgeon spent most of his time bragging to the assistant about how good a surgeon he is and telling all who could hear,he doesn't prescribe anything but Tylenol. Got the distinct impression he was flirting with the assistant. I left after the surgery, the stitches he put in ,didn't even hold long enough for me to pick up my medication at Walmart. I called their office, it was after 5pm,no answer, no emergency number to call. My mouth was wide open inside and I was in horrible pain. I went to the ER and they couldn't sew it up. I waited all night for their office to open and they had to do the procedure all over again. Wasn't even the original surgeon but her stitches held. Had to endure all of this on Tylenol. When I went in to pull my records, the front desk assistant had a pretty nasty attitude and called the MGR before I got the records. I plan on filing several complaints ,lawsuits etc When they deny what I am saying, I will play my recordings. I am hearing impaired and record everything for my protection. I highly suggest you avoid going here, your call. read more

Please avoid Imperial Dental! I was referred here for a root canal in late 2024, and from the start, the communication was poor and the staff were unprofessional. The office is chaotic, staff move from room to room (there aren't actually any rooms just cabinets separating dental chairs) helping multiple clients at once, and no one seems to be on the same page. My root canal took three separate appointments with three different doctors. One appointment was cancelled hours before because the doctor "wasn't in," after I had already rearranged my work schedule. The process was uncomfortable and unprofessional, but I was relieved to be done... until the crown fell off less than a year later. When I went in to get my repair, I waited at the front desk for 15 minutes until finally the 2 front desk staff came through the front door. The crown no longer fit, but again the doctor "wasn't in" so they made me come back the next day. After waiting 30 minutes in the lobby, the doctor also couldn't get it to fit, and I was told I'd need to get a new one out of pocket because insurance wouldn't cover a second one. They claimed they did a perfect job but that my tooth was too short and that I should have known the crown might fail, even though no one ever told me that! Overall, this has been the worst dental experience I've had, and I wouldn't recommend this office to anyone! read more

Care and quality is horrible. I have three teeth that need to be done. I was told a bunch of times I would be doing a certain tooth, I get there it's a different tooth. They did a root canal on a tooth my insurance didn't approve the crown on...! Why even do it then? I've been told by two other doctors one of my teeth could be saved. They wanted to pull it and install an implant. When their endodontist showed up to do my root canal, he was 20 minutes late and rushing. I was on time. He literally said I have a bunch to do today, and drilled my tooth so quickly and rough to the point it injured me. He left a bunch of metal amalgam on the tooth as well. He didn't wait for the lidocaine to kick in and went straight to the nerve. I had to yell at him and say slow Down!!!!!! Saying fuck that hurt!!!! All because he was in a rush and didn't care. No compassion at all. read more

Very good customer service.. Yovanna did a good job explaining dental service.. highly recommend

I am just writing this review so everyone can be aware I went in a couple weeks ago with root canal issues and I was quoted 7100$ for my root canal and none of my insurance was said to cover not knowing the procedures I went into another dentist office to find out the most this procedure costs is up to 3000 with no insurance and my insurance did cover half the procedure there is something off about this place please be aware . read more

If you have plenty of free times like lay-off or retire nothings to do them you can come in this dentist otherwise please find somewhere, even you have an appointment you still wait for an hour in the lobby them go inside lay on the chair continuities wait again. For remove a teeth, my insurance not cover born graft they charge $850, I when to Brighton dental in Valley Parkway Escondido i paid only $300 read more

This place is a joke. It's under the presumption it's a dental office. I wouldn't know about about their service because I already had to wait almost a month for my appt (and it's a simple appt too 5 minutes) now they call and reschedule for another month away. I guess this is the universe telling me to run as fast as I can away. If you're gonna move my appt, you move other later appts back too. Joke of a place. read more

Don't go there. This place is totally unprofessional. I had an appointment at 0800 today. I showed up 15 min early. Thinking I could finish any paperwork. Well the entire office was not there. I left @0826 and the office was still closed. How can the dentist care about you or even provide good work. When they can't even show up to work on time. read more

Great 1st experience! Doctor was communicative and knowledgeable. Looks to be a pretty up-to-date facility with an engaging and friendly staff. read more

great place and super honest. I take my daughter here too. Saturday appointments help a lot, and they have a very experienced team.

Do not recommend! This office is not professional and has mismanaged my treatment for months resulting in pain, anxiety & suffering. I received a crown from Dr.Lopp in August'23 from August until February'24 I continued to feel pain and came over 5 times into the office. Dr. Lopp first "Adjusted" (filed) the crown, I came back a 3rd time he then confirmed the crown had margins and offered to redo the crown, when I went to have the crown replaced I was seen by Dr. Steve who adjusted (filed) the crown and suggested I give it another 2 weeks, during the 2 weeks my gum developed an abscess, I called the office and was told they could see me 11 days later. When I arrived to my appointment, I was told Dr. Lopp was "No longer working at that office." (Interesting) Dr. Steve asked if I had been taking antibiotics, I told him No, I wasn't given that option. Dr. Steve then informed me I had an infection resulting in bone loss in my jaw, would need to have an extraction, bone graft & implant. The office then asked me to prepay for the treatment $3,900.00 I was told the bone wasn't covered under my insurance, a lie, I researched my insurance and found they do indeed cover bone grafts in preparation for an implant. I had the bone graft, during the procedure a tooth was chipped, I came back to the office to have it looked at, the office then attempted to charge me an additional $150.00 for bonding, another treatment my insurance covers. On 2/23/24 I requested the money back that I prepaid for the upcoming procedure as I no longer trust this office, the office manager couldn't provide a time line for when I would receive my refund, she had the audacity to say "if you get the money back, it's a process." I paid for services that I no longer wish to have, you do not get to keep money if the service wasn't rendered. I was told I would receive a call with an update about said refund on 2/26/24. It is now 2/29/24 and I have yet to hear back. Do not come to this office, they are deceptive and provide substandard treatment. read more

The Dentists are not equipped with the right mind state and it was a very emotional, bothersome place to be! Love the Dentist aides and receptionist but the Dentist is not professional . Some of his work was good but he does his own thing without asking permission! read more

Dr. Ness is great, thank you for taking such good care of my teeth. Every time I visit your office, I learn something new about keeping my smile bright and healthy. You make the dentist's chair less scary and your friendly team makes me feel comfortable. I highly recommend them for your next dental appointment. Yovanna his office manager is so sweet and great exampling everything and offer payment plans for my treatment. read more

I had a wonderful experience at imperial dental, the staff was very knowledgeable friendly and helpful. And the doctors attention to detail and kindness were astounding !!! read more