This is my 2nd time refinancing with them. Excellent Customer Service. You can shop their rate…read moreusing their website ivydirect.com and submit the application. Everything is easy and transparent. This time I worked Edwin and he was really helpful, always answering phone and very customer focused. I really appreciate Ivy Direct (and Edwin) for making my refinance process the easiest ever.

Hi Luke, I saw your comment below. I really appreciated your reply. I lost my account ID, cannot…read morelogin as ABC M. I am the abc M (below), and I am the one who gave you one star comment below. The original reason I gave one star was that, I applied the loan from your company, and before located the rate, I called and asked Jade about the interest rate: "whether the interest rate will increase or decrease, since you are a professional agent?" She told me that:"the interest rate will sure increase quickly according to the market." I then locked my interest rate immidiately as 4.00% (2019, Jan or Feb? cannot remember clearly); after that, 1-2 days later, the interest rate kept decreasing. I was so angry at that time about the wrong information the agent provided me. At that time, I hate them so much. So I gave you one star at that time. Today, I saw Luke's comment. I thought that we must have some misunderstandings. I texted Luke, to my surprise, Luke called me immediately. We talked a very long time, and Luke was a very patient gentleman, he explained everything to me in details, which made me realize that I did misunderstand them. And I really appreciated Luke's attitude to clients and customers, and the way they were solving problems. I feel that Luke is really reliable. Generally speaking, the service was good and of high quality. I called you several times, and you replied quickly and efficiently. The loan application process moved smoothly. Miss Guo is not the agent to discuss with clients, but she is underwriter. She treated me as friend so freely shared her opinions with me. I should not give her bad comment. Now the misunderstandings were completely solved, and I really appreciated their working attitude. Today I completely changed my mind. Luke and Miss Guo are very professional, reliable. I give them 100% scores, five star. I withdraw my previous comment, and apologize to them for misunderstanding them. I strongly recommend Luke for business. If you have anything confused and would like to know, my email address is zeh.sun@gmail.com;

I am an Insurance Agent for Nationwide selling Auto, Home, and Life Insurance. Gabe and I have done…read moreseveral deals together all of which my clients have been extremely happy with. They have all received great rates, exceptional service, and left the deal with some education on the process (something I know Gabe works very hard on). I would recommended him to my best clients, knowing he would do an exceptional job!

Gabe is top notch! He leaves no stone unturned in exploring possibilities for his clients. Even…read morewhen we were starting to believe that we just could not get our funding, he persevered and got us what we needed. He and his staff were responsive to my questions and concerns and were very helpful in guiding me through the whole process. They do a good job in processing a lot of papers in a short period of time. He is highly committed to his work and has stellar integrity.

Brian was fantastic to work with throughout the mortgage process. He was responsive, knowledgeable,…read moreand took the time to explain every step clearly, which made a stressful process feel much more manageable. He shopped options, answered questions quickly, and was always transparent about rates, fees, and what to expect. What stood out most was how professional and steady he was from start to finish. I never felt pressured, and I always felt like he had my best interests in mind. If you're looking for a mortgage broker who is sharp, trustworthy, and easy to work with, I would absolutely recommend Brian.

Over the years, we have worked with Brian on multiple home mortgages. His expertise saved us a lot…read moreof money and helped us get the loans we needed to eventually buy our dream home. He went way beyond our expectations for service and helpfulness throughout the process. He continues to provide excellent counsel as we have investigated refinancing our mortgage and buying a second home. As others have also said, I cannot recommend him highly enough.

Allen was great to work with! He was very knowledgeable and personable! He made my home buying…read moreprocess a breeze! Couldn't recommend him enough! He was able to thoroughly answer my questions and got me a very competitive rate!

From beginning to end, someone was always available to explain things and help me get all the…read morepaperwork in order. Great communication from the entire team.

My overall experience was great with Michaellynn Bacon the loan processor at NVR. She was amazing…read moreand was the perfect example of someone who takes her job seriously and customer service. She was very professional , responsive and had wonderful follow-up. If I had a question and she did not know the answer she would research the issue until she found the answer. She is a great asset to team and definitely made the mortgage and home buying process much better. If it was not for Michaelynn my experience would have been much worse. She should really teach a seminar to employees on customer service. If you give out awards I would definitely recommend her for one in recognition of her excellent customer service.

As first time home buyers, the experience of signing contracts and working through massive amounts…read moreof paperwork and confusing numbers can be extremely overwhelming. For me it certainly was. I am a numbers gal and I always want to be able to see where each figure ties to. Elizabeth Warner, our Loan Officer with NVR, went above and beyond for us every single time and I would describe her as nothing short of amazing. She has sat on numerous hour-long calls with me while I ask the same questions in different phrasing until I am certain I understand something. She is patient, extremely personable, and does not make you feel like a nuisance at all, no matter the question! She was always easily accessible and if I couldn't get a hold of her right away she was always back in touch with me on the same business day. I never thought I would be in the place to say I trust a lender, but I truly and wholeheartedly trust this woman and her word, and I know she has done right by us throughout the entire process. If you are looking for a lending team that has your back and makes you feel comfortable and heard throughout your home buying ordeal, look no further than Elizabeth! Every conversation with her has been nothing but pleasant and I am eternally grateful that she was the one to oversee our first time purchasing a home.

Julie Teitel recently assisted me with refinancing my home and I couldn't be more pleased! Her…read moreprofessionalism and constant communication made the process painless, especially during these unprecedented times. Julie and was great and I highly recommend her for any of your home loan needs.

I bought a new house and was in need of a mortgage. I shopped around and boy am I lucky I found…read moreJulie! She was amazing. So attentive and responded to me immediately. I felt like a pro with Julie by my side. Her deals were the best in town and her rates could not be beat. She cares about her clients. Service, personally and knowledge, Julie has it all!! A++++ Two Thumbs all the way up!!!!

Molly was WONDERFUL to work with! What started as a mere message to discuss the possibility of…read morerefinancing evolved into saving 2% on our mortgage rate and putting money back into our pockets every Month within 48 hours. Molly fastidiously worked on assessing our mortgage, made time to make us a personalized video where she clicked through and showed us our options and gave the pros and cons of potential changes for every scenario all on a SUNDAY NIGHT. I have never experienced this type of excellent customer service in a face to face platform anywhere else, let alone feeling so comfortable and supported in a completely safe, socially distant, digital platform. Among Molly's numerous assets, I truly recommend her for her efficiency, patience, knowledge and her honest, compassionate opinions as you navigate the best plan for you and your family.

Molly is AMAZING. As first time home buyers the entire home buying process was extremely daunting…read more Molly was extremely responsive and patient, taking time to teach us everything we needed to know. She is great to work with and does whatever she can to help you find the best loan for your situation. If I could give her more than 5 stars I would!

I had everything I needed a 60,000-down payment, credit score, and a mortgage certificate. I…read moresacrifice everything and, wait for years to get house of my own. They didn't at all help me. They rejected my application, and said I need another down payment of 60,000. A total of 120000. They crush my dreams and I'm still living in hell.

I always pay my mortgage payment early. Try to do it this month and I couldn't access my online…read moreportal. Contacted customer services and they couldn't access the portal either. Then she found out the online site isn't working. Communication about this would have been great customer service...but I guess once you are a customer customer service goes out the window. Wasted over an hour of my time to pay YOU! Do better.

I went to Westphalia Townhomes in Upper Marlboro, MD and was instructed to fill out the mortgage…read moreapplication. I declined because I didn't want another hard inquiry and I was already dealing with a lender who had programming available to assist with down payment and closing cost. The program I was specifically qualified for and interested in is called the Chinoa Program. I told my Ryan sales person this. SAMANTHA P. from NVR Mortgage, the approved lender of Ryan Homes, called me and told me that SHE DEALS WITH & HAS THE CHINOA PROGRAM. She went on to tell me how she could still use the Chinoa program and I could take advantage of the perks from using NVR. A few days later I called the Chinoa program with additional questions, only to learn that neither NVR, nor Samantha P. are approved lenders. This lady blatantly lied and got a hard hit on my credit report. When I sent an email, she responded "Currently NVR is not on their approved lender list however we have a product development team that coordinates with programs such as this to get us added to the list." I emailed several executives about the matter and they have been very responsive. I went to meet with the salesperson again and I was told by a branch manager that Samantha would be there for the meeting and would be apologizing. Samantha was there, didn't participate in the meeting and definitely didn't apologize. INTEGRITY IS THE ISSUE HERE. A lender that misleads, manipulated, doesn't own responsibility, yet all of her colleagues rant about her being GREAT. It just seems that from the beginning NVR has not HEARD me. Whether it was my need for down payment /closing assistance or how their employee offended me. Sad truth. NVR has not made my first time home buying experience GREAT !!!

I don't often write reviews but considering the importance of this purchase I had to make a post…read more My entire experience was absolutely great with NVR! Shout out to Colleen San Gabriel, Jessica Bhatia and Mrs. Betty. Awesome professionalism and customer service. They were very accommodating and WELL ORGANIZED . They always returned our calls, answered ever question and most important did what they said they were going to do! We had a bad home buying experience prior to working with NVR. So we were very sensitive about customer service, timeliness and professionalism. Without a doubt NVR came through! I would highly recommend NVR without any hesitation or reservation!