Guys quoted me a price then called back and said it was gonna be $2,000 more. I told them to stop…read moreand I would get it towed. They said I owed the $900 for labor. They threw the transmission in the back of my truck with all the parts in boxes. They would not hand over my keys until I paid. Terrible customer service once you decide you don't want their help. They are nice initially so be careful! I am not one to ever complain

I dropped my husbands car off on Thursday to have a transmission leak looked at and they informed…read moreme that I'd have to leave it here because they were understaffed due to covid-19. No big deal. My husband and I are both out of a job so we didn't need two cars. A day goes by then another then another. I don't hear anything from them till Monday morning through a phone call saying they found the leak it would be $300 and there were a few other things wrong with the vehicle as well that would total to $1,300 I told them "wow ok well just do the leak for now" I go to pick up my car later that day and the man gives me a total of $1,300. I inform him no I just had a leak fixed and he said no you agreed to have all of this fixed. Instantly I'm crying making a fool out of myself because I don't have that kind of money considering my husband and I are both out of work. He says "I can call the owner and see what he can do if you leave it here an extra day" so I left it there an extra day. They call the next morning and tell me we can bring it down to $900 but we can't give you the car without it and we can't cut into the labor of our workers. They have NO PHONE RECORDINGS. No proof of anything. And the owner Jim Reap refuses to bring down the cost even though there was a communication error and no proof of who said what. Basically what I'm saying is if you really feel the need to bring your business here BRING YOUR HUSBAND OR FATHER WITH YOU. And DO NOT AGREE TO ANYTHING OVER THE PHONE.

I took my 2003 Corvette to APA Custom after suspecting a blown head gasket. They diagnosed engine…read moreknock and recommended either a rebuild or a new GM LS engine. I chose the new engine. Initially, communication was good and pricing was fair with discounts When I picked it up my car on August 13, 2025, it immediately had issues to include not starting on the first start, A/C issues, rough idle, running hot, and a speed limiter error. The next day, they admitted to missing a vacuum hose and incorrect settings related to the shocks, which they fixed. However, the car continued running poorly, ran hot, and had ongoing starting issues. I returned the car on August 21st. They kept it for 10.5 weeks without resolving the problem, with very poor communication. Then they sent it to another shop (not one I approved) for an additional 6.5 weeks. After 17 weeks total, the starting issue was still not fixed. I picked up my car on December 12th and within miles of picking it up, the check engine light came on. A different shop I chose later, looked at my car for 15 minutes and found that the PCV system was installed incorrectly and the car still had a stock tune. After correcting those, the car runs much better, runs cooler, but the starting issue remains, and is most likely a cam sensor. Not only did I have to pay my car payment and insurance for the 4 months I was without my car, but I also had to pay another shop to tune it and fix the PCV system. I tried to address this issue directly with the owner before leaving a review, but he was defensive, and unwilling to work toward a resolution. I also submitted a complaint to the Better Business Bureau in hopes of resolving the matter. After spending thousands of dollars and dealing with months of delays and poor communication, I cannot recommend this shop, and I won't even use my loyalty rewards to get a free oil change at this point.

I got a coupon in the mail for a free air-conditioning check. I made a appointment. I told the…read moreservice advisor I have a coupon for a free aircoditiong check. He said it didn't apply unless I was having some other work done. He wanted $186 00. It did not say that anywhere on the coupon. I won't go back. Tha k you.

I was dispatched this business through Verizon's Roadside Assistance. They were the 2nd company I…read morewas assigned after I originally was A Plus Transportation and Towing failed to follow through on my rescue & an 80+ min wait. As soon as I was assigned to Allen's, I was in the right hands. I called to assure there were no concerns that I had a flat tire. The gentleman was kind and confirmed no worries on the request. Not more than 5 minutes later my driver was on the way. I was picked up and dropped off sooner than the original estimate I was provided through the 1st company. The driver was friendly and fast. He was able to easily assist me, load my car into the flatbed and get me to the tire center. They take pictures before they touch your car as well as when they drop it off. I pay for the roadside assistance through my phone carrier so no exchange of payment was needed.

I only used their towing service but it was fast, significantly cheaper than competitors and they…read morewere able to put the car in my garage. I would recommend them again for at least a tow!

I've brought 2 German cars to them in the last 1.5 years.. Won't go to anyone else! Ricardo & Josh…read moreare amazing. Honest with everything

I recently moved to the valley about five months ago, and as time goes by, our vehicles require…read moremaintenance. As I generally try my best to stay away from the dealership, I took to Google and Yelp reviews to find a reputable shop to perform maintenance on my vehicle. My search brought me to Import Auto Experts. Making the appointment was a strange experience. I spoke with someone named Jeannie who was very pleasant on the phone. I informed her that I wanted to schedule an oil/filter change and a battery replacement. She scheduled me and attempted to end the call (in a very professional way), but she never asked for the year/make/model of my vehicle which I thought was weird, so I spoke up and asked, as I wanted to ensure the technicians were using the parts that that I requested. After I asked, she sounded surprised at herself for not asking. No big deal at all. Within a couple hours, she called me back and asked which battery I wanted to purchase. She provided prices, but no information on the battery specifications, so I had to specifically ask. Again, not a huge deal, but I'm used to this information being given up front. Accessing the shop was easy, and there was lots of parking. Their waiting area is nothing special, but it was clean and quiet. I was the only person in the waiting area, so it was fine. If there were more than a few people in there, I don't think I'd want to sit there. Too cramped. After I checked in, I gave my keys, and they said they'd let me know when it was ready. I thought it was strange because they did not have me sign a quote before beginning the work. I thought this was required by law, but perhaps it was a state law and not applicable in Arizona. Also, if something regarding prices changes after the vehicle is in the possession of the shop, I thought they had to contact the customer to let them know of the additional costs before starting the work. Anyway, I basically went in without actually knowing the exact price for the quoted work other than the battery and battery replacement - which turned out that the quoted price I received for the battery was $130.99 and my paid invoice says that I paid $143.99. I personally don't care that much about $13, but if some people might, so that's why I'm mentioning it. I didn't speak up about it at the time as they wanted me to pay before I even saw the invoice. It's mostly on me for paying without asking to see the invoice before tapping my card. The bigger disappointments were discovered when I got home. After arriving at home, when I went to gather my things, I noticed that my seat was a little dirty. Nothing that couldn't be cleaned up with a damp towel. Then I noticed there was a dark liquid substance on my door handle. I'm thinking either the technicians hands were dirty, or perhaps the silver foil was removed from the bottle of oil near my vehicle and it splashed on it as it wasn't that much. These weren't big issues as I easily was able to clean it up myself, but the bottom line is there is clearly some lack of processes that either aren't being followed or don't exist at all. I don't take my car in for maintenance/repairs for it to have to clean up after them. Overall, the prices for my oil change and the battery swap were fair, and the work was done in a timely manner. I'll probably go back and give this place one more chance. But if the end experience is the same, I'll probably try to find another shop.

Super happy with my 2014 Honda Accord transmission rebuild! Dave was so nice and extremely…read moreaccommodating. He kept in touch with me throughout the process and didn't try to oversell on unnecessary repairs. Very fair pricing. I will definitely be going back for all my repairs moving forward.

Do not go here. Thats all i can say. The owner David is absurdly immature and impossible to work…read morewith. Our car broke down twice after he fixed it. He said it was our fault and refused to honor the warranty. We had our entire transmission replaced and spent thousands doing so. Now the vehicle is at another ammco. Don't be stupid like i was. DO NOT COME under any circumstance. If you see this and still decide to come here idk what to tell you. Look at the reviews on yelp. 2 stars. Don't trust the good reviews here. Save yourself a huge headache.

I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

You did a great job of fixing what needed to be fixed but the seals are leaking and trying to make…read moreappointment to get them fixed and I cannot get you guys to give me a set date so I can get the leaking seals fixed please call me Thank you

I've been bringing my cars into Ooroo since they took over from Stamp's here in Queen Creek in…read more2023. Their professionalism, care, and customer service are absolutley unparalleled and I cannot speak highly enough about them. If you are looking for a new mechanic, but hesitant to try someone new, I can honestly say these guys are the best and have my business for life. Thanks for helping me keep my 2001 Toyota 4Runner running!

If you or anyone you needs automotive care stop by ooroo auto in queen creek Jeremy is such an…read moreawesome mechanic I used to work with him back in 2021 and the knowledge of his is impeccable he does such awesome work. Also Chase and Mike up front are also very helpful and kind and will assist in all your automotive needs! Cool perk they have is the happy car club 20 bucks a month you get 3 oil changes 1 set of wiper blades when needed plus filters and tire rotations also a free tow within 10 miles. Again OOROO AUTOMOTIVE QUEEN CREEK!

Let me start off by saying this, I don't screw around when I look for places to take my truck. I…read morerefuse to take it to some half rate diesel shop. It took me weeks to narrow it down to Dana Bro's diesel (I looked at hundreds of reviews for companies valley wide) and to take my truck there. Let me tell you, the reviews are 110% accurate. These guys know what they're doing, call almost daily with updates as to where they're at in the repair. The repair was much less than originally quoted, and even helped out and took my truck through emissions so I could update tags. Already booked another appointment to get some more work done to my trucks. I don't write reviews often at all, but these guys deserve it. They treat customers like family

Excellent communication multiple times, now my truck is running better than ever. I highly…read morerecommend 2018 Ram 3500 Dually 6.7