I can't say enough good things about this gorgeous vanity. I was a little hesitant to order based on the reviews here, but I just went for it! All pieces came in about a week. Everything was packaged so well. Not one thing came broken or scratched. It did look like my house was full of snow for a bit, due to the styrofoam, but my vacuum took care of that! The only downside it had, is that it took quite a bit of time to assemble it. You definitely need two people, one of which is good with putting things together (thanks hubby!). But once it was put together, I couldn't have been happier. It's GORGEOUS. And very well made. I highly recommend. read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

I had the same issues with some of the reviewers on here as well. I pre-ordered a slaystation mid May because it was on sale. I understood that it would not ship until June 15th, which I was absolutely fine with. Come June 17th/18th, no update yet, so I reached out again to see if there was a problem. They said they're experiencing a shipping delay, so it'll be extended until the end of June. Okay, fine. I'll keep waiting. I had just purchased an uplift desk since I'm WFH, so I had to make room and rearrange my furniture anyway. It was finally 4th of July, and then my birthday, still no updates. I went to check on my ticket in their system and it showed that someone closed it a month ago?! So I opened a new ticket, and that ticket was closed almost immediately, but my old ticket was showing as pending status again. I gave them 9 days to reply to my inquiry and they NEVER responded. I would not have had an issue to continue waiting, but acknowledge my inquiries. An updated ETA would have been nice. Especially since I pre-ordered the vanity in May. All they had to do was say, hey, sorry, it's still not here yet, but it'll be here by the end of July. Something. ANYTHING. But nope, they didn't care for their customers. And apparently, I wasn't the only one. So I got fed up and filed a dispute with my bank. I don't want to support a business that does not care for their customers. It may be a beautiful vanity set online or on IG, but I'd rather pay someone more money to custom build me one than to buy a generic ikea set for 3x more and still be ignored. I have been to their showroom in Tustin and it was QUIET there, I was the only one there that day I had visited (pre-covid). So I don't think they're THAT busy where they can't reply to their customers right away. It's not that hard to reply. I wasn't asking for any discounts or a freebie for the inconvenience. I just wanted to know when I can pick up my freaking order. The more f'd up part is that if you go to their site now, that vanity set that I had to pre-ordered for is now available. WTF is wrong with these people? They probably didn't want to honor my order because I got it on sale, which was about $100 less than what's listed on their site now. Looks like they've gone downhill in the recent months. Small businesses are struggling to survive this pandemic, and these people are treating their customers like trash. read more

Impressions Vanity - Last response was from June on an order I placed in May. After a few days, they just closed my ticket as being "resolved". It wasn't. - Cosmetics & Beauty Supply Near Me - Chino, California

Buyers beware!!!!!! Paid $1,500 for a Vanity back in MAY and I've never received my order!! I've called, sent out emails, Facebook messages and Instagram and no one can reply to any of my messages!! I don't want the order anymore I want my MONEY BACK!!!!!!!!!!!! read more

Literally obsessed with my hello kitty mirror. Came across an issue that was fixed in such a timely fashion. Overall really happy with my purchase and customer service provided. Approach the company with honesty and in a friendly manner and I'm 100% they are more than willing to help. Very special thank you to Jessica M. I look forward to purchasing more items with Impressions Vanity. read more

Worst customer service ever! They don't respond to you at all. It's been over a week I've emailed them about my order and nothing has been resolved. I spent almost $2000 and received something that doesn't even work. Disappointed. Wouldn't recommend buying from this company. read more

Based on the fact that about 50% of the reviews on yelp include several customer complaints, I was very apprehensive about making a purchase. I felt it imperative that I include a review based on my personal experience. I purchased a Hollywood duotone plus mirror online during the evening of 12/6/20, and immediately received a confirmation email. As an Orange County CA resident I opted for pick up to avoid shipping delays due to Covid since this is a Christmas gift. Just a few hours later I received a notification email stating the item was available for pick up during business hours provided. Explicit instructions were also given in the email that the purchaser must be the pick up person, bring ID and payment card used, as well as a copy of the email with order number (smart phone or print out). The very next day I visited their beautiful show room and was promptly greeted by a receptionist who reviewed my documentation and called for the warehouse to bring out my item. She informed me about a one-year warranty on the mirror. I was thoroughly pleased with my experience as it was a positive one, and would recommend their beautiful products. My advice to anyone who places an online order from any business: if you do not receive a purchase confirmation via email, immediately contact them during business hours to resolve the issue, ensure the item is in stock and confirm expected delivery. Tip: join the email mailing list on the website to receive a discount. I received 10% off an item that had already been reduced for sale! read more

Impressions Vanity - Show room vanity and mirror collection - Cosmetics & Beauty Supply Near Me - Chino, California

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Hello, I recently purchased a slay slay station for my daughter. I was so impressed on how quick it was shipped. I had it literally in a day. It was a bit of a task to built but nonetheless it's beautiful! The station had two broken lights and I was upset abc thinking it was going to take forever to have the company ship Them. I sent an email and they replied right away. Once again in a day I had them. I'm so impressed with the customer service Stephany provided for me and how quick she was. We love the product. It's absolutely beautiful. I will definitely be buying more from here. read more

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I ordered a mirror back in April and when I received it the mirror was cracked. It wasn't a big deal so I sent an email to get an exchange for the same mirror and after a month of going back and forth with a representative they sent UPS to pick up my broken mirror. I was told once it was picked up to let them know so they can send me a replacement. I emailed about four different times and it took over three weeks to get a response which I didn't get until right after I filed a claim with the BBB. So after three months from my original purchase I received my replacement mirror and the whole bottom of the mirror was broken!!! I am keeping this broken one because of what a hassle it was to get it replaced in the first place. If you have the option to pick it up in store do that or you will just end up getting broken mirrors and terrible customer service. read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

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Ordered 06/16. Received the mirror last week. Haven't heard anything about tabletop/drawer combo which was supposed to have been shipped 06/30. No one is picking up calls or emails. Got one response from IG that said they alerted warehouse. read more

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Don't waste your time or money!!!! There is NO CUSTOMER SERVICE!!! I ordered a bundle for my niece's Christmas gift and the mirror was not included in the delivery yet the description clearly stated which mirror. When I did speak to Christine customer relations she said a manager would call me. Nothing!!! So finally I ordered the mirror separately so she could use her vanity and we'd make the adjustment later. Nothing!!!! After repeated calls & emails! The mirror has arrived shattered TWICE!!! And you're expected to dispose of all the broken glass!!!! Now I have let insurance know that I will pick it up since its a problem. Only to have them email me they are shipping again!!! Called immediately but no response! They are NOT A REPUTABLE COMPANY!!! read more

I've wanted a vanity forever. I moved & finally had room to have one. So I ordered one from impressions, they were having a sale. I ordered the Hello Kitty touch pro from the previously & was happy. After I ordered I read some horrible reviews that scared the absolute crap outta me!!! My vanity took about a week to ship. Ups delivered 2 pieces to me one day & the drawers the next day. Everything came well packed & put together. It took my bf about 5 hours to finally get everything together. Everything looks the way I would want it too. I did remove 1 Star because there are a few cons for me Cons- Shipping price. The price is a little steep for the quality The paint is chipped off in a few places on my mirror One of my light bulbs is difficult to screw into the mirror Other than those few things I'm happy overall read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

I ordered this vanity on preorder. After 6 weeks a week after it was supposed to ship, I still had not received any information on my order. I tried to reach out to the company and could not get in contact with them at all. I finally received an email a week after I received my order. However, the reason for my 4 star review is when I finally did receive my vanity it was everything I dreamed it would be. Absolutely beautiful, very good quality and came with an extra light bulb. Even after the bad customer service, I am very happy with my vanity and would order from them again. read more

Ordered the LED makeup mirror and I was not impressed, especially for the price point. The mirror I purchased was normally $80 but was on sale for $60. Even at $60 I don't feel like it was worth the money. The lighting in the mirror makes literally NO difference because the lights are so dim, even on the highest setting. Maybe in pitch black darkness it would help, but not in the daytime. They might as well not even be there. Sure it looks pretty, but as far as actual practicality it was no different than a mirror I could have purchased at Wal-Mart. (SIDE NOTE: I've posted a photo of the mirror with my face blacked out) read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

This is a very impressive store for your glam make-up mirror shopping. Jessica was great and really took the time to show us the features of each unit we were interested in. We chose a unit on line that was not in the showroom. It was all glass sides. The mirror is priced separately from the base unit. The most important part is the glass top so you can see you make-up. Unlike other companies the drawer is more shallow so you can see the items better in the drawer. A lot of the Yelp reviews are negative but I found this strange because these are unique make-up stations with nothing else like it on the market. Over all, I think you can find something special here. We shopped it on Black Friday but you can check the website to see when they have a sale. If you're worried about Covid, they require all customers who come into the store to wear a mask. read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

Horrible services!! They mailed me a mirror straight off the shelf BROKEN! Customer service said another was sent out still a month later no mirror!! I had to contact my bank and dispute transaction read more

Impressions Vanity - Broken - Cosmetics & Beauty Supply Near Me - Chino, California

Jessica was very helpful, we had a piece missing from Our shipment and they did not hesitate to send it asap and they replied just as fast. We had another broken piece and they were quick to act on it. My girlfriend loves her new vanity too! read more

I've been calling and calling and no one answers. I've emailed, left numerous voicemails, I've tried using their online chat service and no one has gotten back to me. I'm trying to buy a $500 vanity mirror from a company that clearly has horrible customer service. ***UPDATE*** I've somehow been attached to their email chain so now I'm getting inquiries from THEIR customers. I'm also getting complaints from customers about their shitty service. Like, what even is this?! This has nothing to do with me. I've tried contacting them multiple times to get me off their email listing or whatever it is my email address is attached to. read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

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Let me WARN YOU NOW! Don't buy anything from Impression Vanity. Their customer service is horrible. I ordered a vanity and some other items, but unfortunately had to cancel my order before it was shipped. I emailed and called for several days and got ignored. My credit card company has been trying to reach them and they are also avoiding them.. after several attempts of trying to reach Alicia Diaz over at support@impressionsvanity.com I got nothing. I reached out on Instagram and someone responded they would advise customer service to CANCEL my order. Their customer service number they advertised doesn't work, nor do they answer the phone. This company is charging thousands of dollars for vanities yet can't provide 100% customer service. The sad part is their taking advantage of people during a pandemic. Today after 4 days of being ignored they had the audacity to not only send me an email saying my items have shipped, I was charged $174.00 just for shipping. They Have the WORST customer service I've ever seen in my life. This isn't worth the troubles or frustration. Seek another option but this! They really suck! read more

Horrible all around! Spoke to Alicia and she simply won't respond back neither will Christine. I there's no customer service whatsoever! They ignore all emails regarding to a refund that you're obligated to since they claim it was shipped and it wasn't! Sitting in the wear house for over a week with a stupid label created. Don't bother claiming it's shipped when in reality it's not. It's to the point of having to file a dispute with the credit card company because they absolutely refuse to refund what I'm entitled to. I will be filing a complaint with the BBB as well. This is not how customer service works!! read more

So I've been wanting a glam makeup vanity for forever and since I just moved, I decided to purchase one for myself. Impressions Vanity was the only place I came across that made a mini vanity table that had a beautiful glass top, so I decided to purchase from them. I bought a Slaystation Mini Vanity Table in Pro Black. It was on sale for $287 and with their discount code I saved 10% off of that price. I live in NJ and my table was delivered by UPS about a week after I placed my order online. The table and glass top came in great condition, not a scratch anywhere and it was packaged very, very well. I had a local handyman come and put my table together (I don't have the patience to do these kind of things myself, lol) and it took him about 15 minutes to put it together. All in all, I would definitely purchase from Impressions Vanity again. I am in love with my table and I feel as though the quality does match the price. I had to take one star off though, as I thought that the shipping price was quite steep - it added $60 to my order. I feel that the shipping price should have been cheaper since I was already putting out over $250 for a mini table. read more

Impressions Vanity - This is my Mini Slaystation Vanity Table in Pro Black. The mirrors and chair pictured were not purchased from Impressions Vanity. - Cosmetics & Beauty Supply Near Me - Chino, California

Love the customer service, every time I come to get something they are always so kind

If I could give negative stars I would! So Christmas last year (2016) I received the Glossy White Touch Pro LED Makeup Mirror with Bluetooth Audio+Speakerphone & USB Charger. I was sooo excited when my boyfriend bought me it because I fell in love with it before it even came out!! After I opened the box & started putting it together one of the parts already broke! I can't believe my boyfriend spend around $160 for something that didn't even last a week. I was very disappointed! Yesss I contacted customer service almost 9 month later but I've been busy with school, work & moving. After hearing back from customer service I was expecting them to replace my item no problem since its pretty expensive & shouldn't have broke. WRONG! THERE IS A PROBLEM, I CAN'T GET A REPLACEMENT BECAUSE BASICALLY IT'S NOT THEIR FAULT THE ITEM BROKE. WELL I'LL TELL YOU WHAT IT'S MOST DEF NOT MY FAULT THAT THEIR ITEM IS CHEAPLY MADE. YOU CAN'T EVEN PUT THE PRODUCT TOGETHER FOR THE FIRST TIME WITHOUT OUT IT BREAKING! Their warranty: "Please note any cosmetic damages are not covered under our manufacturer's warranty. The 1-year warranty for Touch Pro mirrors only covers internal or manufacturer damages. Unfortunately your item is not eligible for a replacement due to the damage being cosmetic." read more

Impressions Vanity - Touch Pro cracked after the 1st time putting it together. - Cosmetics & Beauty Supply Near Me - Chino, California

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I only give reviews when I feel that customer service has been above my expectations and this is one of those occasions. I bought my Impressions Hollywood Glo Pro Vanity about a year ago and I have been in love!! This vanity is so beautiful and gorgeous that it is a pleasure everyday to put my makeup on. On Monday March 4th my vanity would not turn on and I was heart broken so I called Impressions Vanity and spoke to Dennis in customer service and he understood the anquish I was going through and assured me he would replace my vanity mirror right away. Dennis was so calming and friendly and just made my worries disappear. He ordered me a new mirror and I received it 4 days later. I am so happy with my experience with Impressions and customer service I had to write about it. Thank you Impressions! read more

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Can't say anything bad about this company. the vanity is beautiful and the packaging was top notch. I talked to customer service and Alicia was very helpful with my concerns and made everything right. I would buy from this company again. read more

ZERO STARS FOR IMPRESSIONS VANITY (STAY AWAY) - Impressions Vanity Co. should receive zero stars. Very poor customer service to say the least. Even after sending the photo that includes the mirror in bold writing the company still will not honor it. Since my order they changed the verbiage. Buyer Beware. After many emails I am in a "take it or leave it" situation. I was told I could just return the item. Walmart should not partner with a company that does not stand behind their product. It doesn't shock me that Impression Vanity Co. products are in off-price retailers like Marshalls and TJ Max. The item is difficult to assemble and does not have features as described. Even with a construction background it took several hours to assemble. The top does not attach to the drawer bases. With a heavy item like this on top with glass it is dangerous and needs to be secured. The drawers are supposed to soft close and they do not. I have been in contact with the company to help but they aren't willing to do anything. I am forced to communicate with Walmart and hope to get this all resolved. read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

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Impressions Vanity really saved the day! We needed a vanity really quickly for a TV show. Alicia was on the case! She made sure our shipping was expedited and arrived before expected. The vanity arrived in perfect condition and was packaged exccellently. Thanks Alicia and Team! read more

Super disappointed in customer service my mom ordered me a vanity as an early Christmas gift it's been three weeks and no shipping number or expected delivery date. We contacted customer service through phone email and never received anything until we contacted them through Instagram they just left us on read. Very unprofessional. read more

Worst money spent ever. Ordered a mirror from them first week of march and when I opened it the mirror was broken in three places. Contacted the company and they sent me a return label to shop it back and exchange for a new one. I returned the new one back and weeks went by without receiving anything in the mail so I emailed Ronald again and he finally responded saying it was shipped out. Got the second product and was super excited to open it and AGAIN it was broken this time in three places. I emailed Ronald once again and he takes forever to respond and it's now about to be June and I still do not have a return label or a working vanity mirror. You would think that a product that is all glass would be packaged better and have more fragile labels on it. This product was $600 and three months later i STILL do not have a working vanity. read more

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Walked into their showroom and the lady won't bother to step out of her seat. What kind of service is that! Disappointed!

I went to their warehouse sale and ended saving a lot of money! The only downside was that they only left a few people in at a time, which is understandable considering the space that was available. I ended up getting the Hollywood Iconic vanity mirror with the regular lights, but a week later I decided to go back and buy the LED light bulbs. When I got home I broke a light bulb (super clumsy moment). I ended up tweeting how sad I was that I broke one of my new light bulbs after I decided to purchase another one. Someone from their team ended up messaging me saying they would send me another light bulb, and I told them that I already purchased another one. But they reimbursed me anyway!!! Update: I went to pick up my bulb and they gave an extra one!! After leaving my DL's at the location I had to go back and pick it up and they gave my a #glowMe selfie light for the inconvenience!' read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

I absolutely love all the products I own from Impressions Vanity. I own three of their vanity mirrors. When I encountered an issue with one of my products I worked with Client Relations Specialist - Alicia Diaz. She helped me with a resolution I am happy with and I'm very grateful for the excellent customer service I received. Thanks Alicia & Impressions Vanity! Love, Candy read more

Super happy with Impressions Vanity and Jessica M. This place is heaven...super cute selection , located in the middle of an industrial area. Highly recommend impressions Vanity. Thank you again Jessica M. For your super customer service and upbeat attitude. read more

If I could give 0 stars I would. I paid $600 for vanity and drove to go and pick it up and they gave me the wrong one. (They gave me one of lesser value.) I contacted them via Instagram, (since the warehouse was closed) and they let me know customer service would reach out to me and to no surprise, no one ever reached out. I messaged them again via DM where they read my message and ignored me. Commented multiple times on their Instagram posts just to be ignored by their team and even called their warehouse just to get no response. It's been 2 days of radio silence from them and I just want to know why they're acting this way with a customer..Why have a phone if you're not going to pick it up? And why have a customer service team if you're not even going to provide service to fix the mistakes your team has made? I just want the vanity I paid for..impressions vanity is extremely unprofessional and do not give a shit about their customers. Save your money and find a better option for a vanity unless you want to be treated like garbage. read more

Impressions Vanity - Left me on read, and posted a photo to their feed right after ignoring me..nice!! - Cosmetics & Beauty Supply Near Me - Chino, California

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I placed an order for two items - SlayStation® Elite Vanity Table and the SlayStation® Natalie Mirrored Column - on Sept. 7th 2020, and it is now the 16th. I have not received any shipping confirmation, even though I placed the order almost 2 weeks ago. I have reached out to customer service before, and no one has gotten back to me about when I should expect my order to be shipped. There phones don't even work! After being charged $148.00 for shipping, I am extremely frustrated that this order is taking longer than any ground shipping item should. I am very disappointed in the lack of communication and support for customer service. read more

VERY BAD COMPANY!!! STAY AWAY. They will say they will email you back never do. I used to read reviews about how bad this company was after I received my Hollywood light. I was like " wow, thats weird, my order came fine I had no problem" Well that's right, my order came fine so there was no problems. Well my vanity light was still under warranty and they refused to send a label so I could send my mirror back but told me I needed to PAY almost 200 dollars for it to get fixed????? They said they would email back, call back. AND DO NOT! BELIEVE THE REVIEWS YOU GUYS. Here is a testimony of a great company you guys, I have a Dyson vacuum, it brunt out for some weird reason and it was under warranty. It's EXPENSIVE, just like this Vanity Mirror. They sent me a label, told me to drop it of at UPS and they would send it out, they shipped it back within a couple days and fixed it NO PROBLEM!!!!!!!! No questions, no lies, no ignoring, they did what was right especially because that vacuum was only 2 years old and it's $500.00. So why can't Imprssion vanity learn to take some type of business class from SUCCESSFUL THRIVING BUSSINESSES. Guess what Impression Vanity, you are on your last limb anyways, what goes around comes around, I can promise you that. You leave a bunch of customers REALLLLLLYYYY unhappy. It's funny how you all seem to have so many sales now. When I bought mine, there was no sale and if there was they were only twice a year, now you all have one every month. I think that speaks volumes. No one will buy unless they see your stuff is marked down. Well it worth less. Sure it looks beautiful and pretty on the inside but the lighting system fails and is junk. Losers, get better business practices you disgusting freaks. read more

I talked to a customer service agent Alicia about a problem I had and safe to say this was the best interaction I've ever had with customer service ever! She was so nice, solved the problem SUPER fast. I'm super satisfied read more

I love this place. I came here on Valentine's Day for the 20% off sale they had going on. I've had my Vanity for a couple of years now and never has there been a problem so far. Well built accessories as well. Just an FYI, if you come in here with a certain vanity mirror in mind and think you know the price, remember that the vanity price DOES NOT INCLUDE the light bulbs. That would be an additional cost. Some more expensive than others but yes, you can expect $40-$75 more for the light bulbs besides the price of the vanity. I bought the LED ones instead of regular yellow ones since I have a toddler and the LED bulbs do not heat up and are not a hazard. It's been 2 years of constant use and my bulbs are still good. Literally I'd rather turn on my vanity light than regular light when I walk in the room. Definitely recommend. read more

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Eva and Manuel were such big helps!! I messed up my order inline and she went out of her way to help me re order in store. She was a great help!! Manuel was the sweetest! When asking questions he was so helpful and patient bc I literally knew nothing Can't wait for my next buy here!! read more

SCAM ALERT. I purchased a over $400 vanity and it never came. When I called to inquire, they said it was delivered and the proof was a picture of a box (just a part of the box not in front of my door). I have a ring doorbell so I provided proof that it was never delivered when they say it was and they still took my money and did not deliver the vanity. They said there is nothing they can do. Do not buy ! Total scam! read more

Purchased a Slaystation as a gift for my child last year. Once assembled (which was a process), it was beautiful. It has held up well. I've had to reglue a few of the drawers where the wood glue didn't hold the pegs in, but that wasn't a problem. We broke the magnetic magnifying mirror broke on accident and I contacted the customer support team to ask if I could purchase a replacement. Their customer service representative, Jessica M, was quick to respond and I was able to order a replacement within 24 hours of me contacting them at a very reasonable price as well. Was impressed with their support. read more