I just went through a very tumultuous situation. My dog needed to be rushed to the vet, my vet was…read moreclosed. I was taking her to the Newark VCA the next day per my local vet who didn't have the equipment for the ultrasound. I was terrified upfront to go here as I've had a terrible experience at the Elkton location. I rushed her there in the AM, she died in my car, I was in total shock when I arrived as she was doing ok up until that Saturday prior (this was Tuesday)....mind symptoms of any. I ran in and told them she passed in the car, they were so helpful and compassionate. I want to thank them for all they did, all 3 on staff that helped me were so kind. And note that Delaware Pet Crematorium did an amazing job. I will also note, all 3 staff members wrote very nice personal notes in a card sent to our house. We were touched. Thank you Newark VCA!

My healthy dog came in for one rabies booster shot and six monthly flea/tick pills, and for this I…read morereceived a bill of over $400. VCA insisted he couldn't get a rabies shot without a full "wellness exam" ($160 and less than 10 minutes), in spite of the fact that my dog already had a full wellness visit from this same vet less than six months prior. They then charged $102 for a rabies booster and $145 for the six flea/tick pills. The bill was "only" $400 because I refused the other services they aggressively tried to push (with an estimate totaling over $1000 for this routine visit).

We loved NLVC when we started with them. Everyone was great and our dogs were loved by the vets…read moreand staff. We have changed vets for Jasper, our 13 year old Jack Russell/Besenji mix. Our Kolby passed on 12/22/25 with undiagnosed (by NLVC) kidney cancer, he was 11 years old and very active in July. On August 5, 2025, we took Kolby to NLVC and saw a "new to us" doctor, Dr. Callan, because he had a seizure/passed out over the weekend, not eating well, vomiting and peeing in the house. Dr Callan did a urinalysis and Sr. Wellness Panel. Kolby was put on Proin for peeing in the house. (One month prior to the seizure, Kolby had a wellness visit on July 10th with a "new to us" doctor, Dr Paul, and everything was ok). After the seizure he acted like he felt fine but we obviously wanted him to be checked out. Dr. Callan did the bloodwork and said for us to just watch Kolby and video him if he has another seizure. The bloodwork showed everything as pretty much normal and the Proin seemed to help with the uncontrolled peeing. On September 2, we had Kolby's meds refilled (Proin and something for nausea). On November 18, 2025, we took Kolby back to NLVC and saw another "new to us" doctor, Dr. Omlor. We took Kolby because he was losing weight due to his decline in appetite, vomiting and chewing his hair off. Dr. Omlor gave Kolby IV fluids and an injection for nausea. Keep in mind, my husband and I trusted this veterinary clinic and thought we were doing the best for our Kolby. On December 9, 2025, due to Kolby's decline in appetite, weight loss and hair loss, we took him back to NLVC. Again, he saw Dr. Omlor for a recheck. Kolby had a significant behavior change in the past week. He was barking at nothing, staring into corners and peeing in the house again. Dr. Omlor said that "The behavioral changes you're seeing could be related to something called cognitive dysfunction syndrome, which is similar to dementia in people." At this point we should have asked them for x-rays, but we aren't doctors. By Saturday, December 13th we headed to Urgent Care in Newark. They immediately performed x-rays and found a mass in one of his kidneys. They made us an appointment for Monday morning at Pinnacle Veterinary Specialist in Glen Mills, PA. They performed an ultrasound and found that the kidney mass was cancerous and had now spread to the other kidney. He also had a blood clot that could move at any time. They suggested that it would be compassionate to go ahead and euthanize him. We couldn't leave him there. We opted to bring him back home and make him as comfortable as possible. We did and one week later we had to let him go. There are no words to say how much that little Prince was loved and horrible to think how much he suffered from August to December. We truly believe if we had a regular vet who was the only one he was seeing, they would have suggested other measures to diagnose him. NLVC failed us. We called today to get Jasper's records and I let them know about Kolby. The girl who answered the phone didn't identify herself and when I said something about the vet revolving door, she said that they "have a lot of veterinarians". We needed consistency and someone who would love our dogs. There have been several staff members there who were wonderful and we also love Dr. Meredith and loved Dr. Gruber. Unfortunately, Dr. Gruber left long ago and we never see Dr. Meredith anymore. It also appears that many of the staff members that we loved so much have also left the practice. The young lady who answered the phone today was just doing a job. No heartfelt compassion - all that I got was a "sorry for your loss". Yes, and we are sorry that we have to leave and cannot recommend your services. RIP our sweet Kolby - aka Little Prince...

I have been taking my dog and kitty to new london vet for years. I would say during that time nine…read moretimes out of ten.They tell me one appointment time.I get there and it's something different. The front test people need to do their job more efficiently and with. Today I was taking my animals there.At eleven as per the conversation with the receptionist when I made the appointment upon arrival.They tell me my appointment isn't until eleven thirty. I told them if this is always happened to me.Every time practically, I decided to wait twenty minutes.The one receptionist was rude and giving me stink eye and had an attitude with me. I told them it wasn't my problem.What I was told?And then I would wait twenty minutes, then the doctor comes out.And refuses to see me and like pets. So i'm professional, I do not recommend this place to anyone.They can control their staff.They're always laughing and joking around in the back room, and they don't know what they are doing. I've also had misdiagnosis of my pet, which in return has led me to take em back for simple antibiotics, which wasn't prescribed when it needed to be.Do not take your pets here.I will be taking my animals to a real professional veterinarian.

Knowledgeable, friendly , caring staff The most…read morecompassionate doctors Good bedside manner

I was just told not to bring my puppies to them to get microchips anymore…read more I had bought my own chips and they couldn't use AKC REUNITE SYRINGE CHIPS so they charged me $35.00 for ten puppies. Half the puppies were not chipped when I got them home. They rechipped for free, but a puppy buyer was with me and after she saw the chip just laying on the puppies coat she refused to try and get the puppy chipped a THIRD time. Can't blame her Two stars are for price and convenience

This Veterinary practice used to be excellent..not sure what management changes have been made over…read morethe last couple of years but they've gone straight downhill. Have taken my small dogs there for 8+ years. They no longer send pet reminders for exams, vaccines. Just noticed one of my dogs is way over due for vaccines. Scheduling for a dental consult is two months out?!? A specialty Veterinary practice called Red Lion and was treated rudely. I believe they have skilled Veterinary techs but they are short staffed.

We took my cat in a month ago. He was losing weight and wouldn't eat. They did blood work. Never…read morereally explained it and told us we should have an ultrasound to rule out a tumor. We didn't have money for that. Needless to say, he started to eat and we got some hope. He went down again today and we took him to a different vet. He was in severe kidney failure. I'll let you read into that whatever you like

I did not get a response to my email and the manager at the Kirkwood location is not helpful so…read morethis was just for show apparently.

I am trying to warn pet parents in the area about the VCA on kirkwood highway. I had a 4 month old…read morepuppy that was brought in 2x over the course of 4 weeks for coughing ; the first visit they said to give him a bland diet. The next visit because he was still coughing was on Monday Nov 4th. The vet said he had kennel cough but his lungs sounded clear and he looked good. By Saturday my poor puppy died. His lungs were so full of fluid when they did attempt to put in a tube during CPR fluid just came pouring out of his lungs. This all happened over the course of 5 days. The vet did not want to do an xray as his lungs sounded clear. My puppy has died due to the negligence of this animal hospital. I called them Monday to speak to the office manager and was told she would call back. Last night I received a text saying sorry and she would look into it and have received no further communication. There is no reason a healthy puppy should pass away from kennel cough.

I have taken my pets to Nonantum since it opened in the 80s. The founding owner was a hands-on vet…read morewho was personable, gave great care, yet still maintained the small-town vet vibe. Unfortunately, after her passing the business was taken over by a managing chain. It has now become just another big vet chain business with more automation but less customer service when it's most needed - making initial contact with the company to schedule an appointment. It's nearly impossible to call to schedule an appointment and speak with a live person. When calling, you get the option of leaving a message for a callback or holding on the line. the problem is that no one ever picks up. I've tried calling four times since December and each time I have yet to have a live person pick up my call from being on hold. I'm beginning to think it's time to downsize to a smaller practice where I can actually get a hold of someone when needed. Playing phone tag or email tag is no longer cutting it.

My husband and I have used Nonantum since 1983 from Debby's tiny clinic with Dr. Manning to the…read moremodern facility now. Both of them could often look at your dog and see what was wrong without expensive tests. Whenever possible they taught us how to care for our dogs at home rather then sending them to an emergency facility overnight. In September we found that our last dog had cancer. We chose palliative care for Hobbit and Dr. Woodcock helped us enjoy him for 4 more months. I never regretted driving from Wilmington all those years and if a foster appears I will be making that drive again. Special thanks to Kenny Roberts for keeping Debby's dream alive and going bigger. Great staff and much love was their winning recipe and it continues today.

Dr. Bowersox, opthomologist specialist was very knowledgeable, approachable and very kind to my 19…read moreyo cat Coco who became blind from a retinal tear due to hypertension. All staff encountered were efficient and pleasant.

I'd like to give them lots of stars. The staff weren't unkind, the place is clean, they are open 24…read morehours but that really is the extent of positive qualities we experienced. Perhaps if our animal was not breathing, or if he was having a near death experience we would have felt differently. Our pet had alarming symptoms that all signs pointed to getting immediate care. We did not get immediate care. When my husband arrived with our cat, his temperature was 104.5 and he was lethargic. Their solution was put them in a cool room. My home is air conditioned. They never came back to check his temp or help lower it. After 2 and a half hours we had to beg for updates and the staff used answers that didn't pertain to our pet when explaining what was happening. Again we had to solicit for answers. I understand short staffing and critically ill patients and having to wait in an emergency setting. I do not understand waiting six plus hours for nothing to have been done and absolutely NO communication that our pet was stable. I do NOT understand dismissing our concerns and not providing basic supportive measures (fluids, anti nausea). I do NOT understand taking our pet for an assessment and not bringing him back and not telling us why and not giving us information that was promised. It was stressful for every one of us. In the end he was stable enough to have waited for our normal vet appointment (which took 1 and a half hours, included supportive measures, xray, and bloodwork read in that time). Communication from the Blue Pearl staff saying he was stable and we could either wait for them but it would take a looooong time OR we could safely take him home and go to our vet would have made this experience exponentially different. I don't mind paying to know he is stable. I do mind being left in the dark. $300 later to have been told it could be a GI issue or it could be anything else is not helpful or warranting payment. We have alternative options lined up for the future if need be. Hopefully this Blue Pearl location can get its act together. We have always had a good experience with them in other locations in the past and this was truly anger provoking and disappointing.

Great place! GReat staff! Took my little dachshund for his first visit and the vet was very…read moreattentive and kind to my little guy. They have a great care plan option and provided educational materials for o going care and growth of my little baby!

Veterinarian and staff were so kind and professional. I would highly recommend! Very very gentle…read morewith my very frightened kitty.

Impeccable! I…read morepurchased a puppy from "Pet Kare II" and was referred to White Clay Creek by the store. The pet shop covers the first visit, so I figured I'd give it a shot and see what happens. I was a little worried because I didn't like the last vet I came across because she was always so rough with my poor cat, so I wasn't sure what to expect at WCC. I immediately knew upon the first person I encountered that I was going to enjoy the visit. Everyone here is SO NICE! Super friendly, extremely accommodating, and evidentially people who care about the animals. I was lucky enough to meet Dr. Spencer, who I completely adored from the moment I met him. He's funny, sweet, and super knowledgeable. He was so gentle with my little chihuahua and explained everything he was doing along the way. My little guy did not seem bothered AT ALL, which relieved me immensely. He and the staff gave me some excellent recommendations and tips that I truly appreciated (especially with being a first time dog mom). I live an hour and a half away, but coming here is worth the trip. I know I'm in good hands with the staff at WCC. The care I received was exemplary in all areas and other pet hospitals can learn a thing or two from this place!!

My husband and I just recently had to put our beloved beagle, Max, down. The staff at White Clay…read morewere Wonderful. Dr. Spencer was Max's doctor since he was 6 weeks old, about 13 years ago. He was sympathetic to our situation and let my husband decide, but my husband he was there for him. He also told my husband that Max had a healthy and happy life. We agree! Max had multiple tumors. Tried surgery to see if he could be around a little bit longer. He was a good dog and there wasn't a person he didn't like. I wish to thank Dr.Spencer for making this procedure the easiest for Max and us. Thank the whole staff too. GOD BLESS YOU ALL!

We take three of our pets here. Thus far our experience has been great. The staff are great with…read moreour cats and handled our small dog as well with no issues. Staff is friendly and caring. Our cats go in for physicals and vaccines, both are happy and are handled with care while with the staff. We haven't had any issues. We had to put our small dog down recently and the staff were very kind and supportive. They went over everything with us and made things as comfortable as possible. We truly appreciate their caring staff. Thank you for taking care of our little guy, and keeping us as comfortable as possible in such an upsetting situation.

Definitely cared about upcharging but not the animal. No follow up call concerning health of pet…read moreafter treatment. No getting to know your animal. Very robotic and check the box delivery of treatment. Very disappointed in this vet office. $400 later my pet has not eaten and is listless and their attitude is snappy, rushed and not compassionate. After seeing their scripted fake compassionate apology. I must tell you it falls on deaf ears. If only they lived up to the words they just sent me. They are robots--that was a script they sent me. Insulting that they thought it was a money issue.