Big thanks to Bob, April, and Leslie for all they do to keep things safe and running great!

The IN Self-Storage facility in Milpitas would be just like any other similar facility in the Bay Area... if it wasn't for the tremendous onsite support staff of April and Bob Berklund (Resident Managers) who make this location a truly pleasant experience in every respect. Kudos to April and Bob who have been stable, consistent, and courteous amidst the many changes at this location over the years. Their attention to detail and wholehearted commitment to see this facility run efficiently and effectively with an emphasis on safety and security is exactly what I appreciate about their presence onsite. I've leased a storage unit at this location for over five years without any incidents or problems... and hopefully the new corporate management will recognize the genuinely positive impact that April and Bob (and Leslie too) have on this facility as a whole. read more

Bob and his wife were really friendly and very helpfully I would recommend in self storage great place

First of all, I don't know why the person before me reviewed and gave this business 1 star if she was not even a customer (entitled people these days). "Talk about bad business ethics!! Even before you become a customer!"...SO you were planning on becoming a customer after your car broke down there? OK. I am actual customer and I happen to be very satisfied with the service here. First of all, I feel even better knowing that the business owners protect the property of their customers by kicking out people who have no business there. TALK ABOUT SECURITY!. Bob is a retired Marine so I know he is on top of security and professionalism. He is strict on the rules of the compound and does not tolerate ANYONE breaking them. I have zero complaints about this business. 5 stars from me! read more

The folks here are more than happy to help out in any way. It's great to have people that actually care about their tenants.

Ok, you get 2 stars because of your pricing. They gave us a discount per month because they didn't have much business. Bob is a rule enforcer. I get it but, you don't have to yell at me like I'm 2 years old. I'm glad I don't have to deal with him anymore. read more

The two low star ratings are irrelevant. They have strict rules just follow them because that adds you and your storage's safety. If you like loose management then go to public storage and have your things stolen. Bob and his wife is great just follow the rules!!!!! read more

Bob and April are fantastic! They would take care of the property if it were their own. Their customer service is excellent! The place is super clean and safe, and I am glad the new owners install video cameras. Bob enforces the safety rules with NO exception. I.e., Max 5 mph. I don't understand someone gave the business one star when they are NOT a customer... highly recommend this place to anyone. read more

Great storage unit. The couple that run it are awesome. Everything is clean and it's very safe.

I was staying in the Silicon Valley for business and needed a convenient storage unit near the 680 and 880. I felt very lucky to find IN Self Storage. The couple who mange the facility made everything so easy. My unit and the facility were spotless and well maintained . When I moved out April and Bob were just as nice and helpful as they had been the entire time. It seems rare to get this kind of customer service in the Bay Area. I will definitely go here again when working in the area. read more

I was in the market for a storage I came across in self storage which I never knew was right next to my house and I lived in that house for 23 years so I went to in self storage Bob and April are the owners they're really nice people the facility is really clean they're up front and honest about everythingBob and April are really big on the kovid they take the necessary precautions for the covid when you rent from this place they give you free lock and free $2,000 coverage in your contract the rent is not due on the first it's due on your anniversary date for when you pick up the unit which is very good for me I highly recommend this place I give more than five stars I'd give them 10 stars on customer service cleanliness honesty loyalty to their customers overall they did a really good job and they also give you a copy of your contract in an envelope unlike most places don't do that or even give you a copy of your contract read more

Worst customer service ever. Jennifer is the most miserable person ever! Just listening to her talk is rude with such an attitude. If u ask her a question she answer rudely with irritation or she will repeat what she had just said with an attitude . You will have to experience yourself. read more

Sandra G. is right on target with her account of the issues that may occur with good old Bob, the pit bull of Lock it up. He likes to watch everything you are storing, very snoopy, and make small talk as you are trying to unload. I'm glad other people had good experiences, but Sandra, I'm with you. Don't waste your time with this place. read more

the place itself is not bad. the service there is extremely bad. The old man that runs the place is very rude! he is very confrontational really a bad experience. not worth it. when i went in he was yelling behind me to go at 5 miles an hour when that was exactly what i was going at. very grumpy old man. In an effort to avoid this man, we went in after the office was closed and the gate would not open. We are up to date with our bill and our gate key works during the office hours. very poor experience which unfortunately starts with this old man. this business should rethink their personal. read more