Horrible office staff Told me one price on Phone..when I went to there office they Double the price! Stay Away No Good! Switch and bait tactics. Excuse and more excuses poor manage Ment . I will never recommend this storage facility. Suggest going elsewhere. A very poor office skills. read more

Clean, safe and NO RATS! It might sound odd but I'm terrified of rats. I also like that there are cameras all over, I feel very safe when there, no matter the time. Safe Keep truly is a safe place to keep your items! . read more

My wife and I rented out a small storage unit from here for most of 2023. Signing up and renting out the unit was a breeze. Great customer service was provided throughout our time there with semi-regular emails and monthly statements provided. Not only was the premises clean but quite safe and seemingly secure. We had absolutely no problems with the facility throughout our time there. Compared to other storage facilities in the area, Saf Keep might be a little pricier. Nonetheless, given the customer service, cleanliness, and safety provided by Saf Keep, the premium appears to be worth it. read more

Robyn & Stan made my move simple & easy. Very professional and courteous. No nonsense & straight to the point. Way better value than other storage facilities. Highly recommend. read more

Horrible, egregious - lack of customer service! Robyn the manager was incredibly rude! She stated she was having a bad day (per Robyn - staff had called off), however, that should not negatively impact the way you interact with customers. I politely asked her to engage in a conversation about the unit we were inquiring about, however, she couldn't compose herself. She stated that "she didn't have to rent to us" - this is a total misuse of power. Please do not abuse your position of authority, and attempt to use it as a weapon to harm or inconvenience paying customers. Honestly - I feel sorry for her and that fact that she lacked self-control. We don't plan to rent our unit for very long, and if not in a time crunch - we would DEFINITELY NOT rent here! She didn't apologize for her lack of tact and inability to "manage", however, the best decision she made was to have Clayton take over to complete our lease. Clayton has impeccable customer service skills - he's humble, kind, and friendly. I'm wondering if other POC experience the same treatment - I'm truly perplexed and greatly disappointed. ***Update*** Just tried to smooth things over with Robyn and completely failed . Robyn completely spoke over me while raising her voice! I told her that I wasn't happy with the way things started off and wanted to start anew. She made false accusations about me and my husband. The fact that she is willing to go back and forth with a customer is so unprofessional and the behavior is termination worthy! I am flabbergasted and completely offended. She stated she combed through my Yelp reviews and attempted to invalidate my negative experiences at other establishments. I simply asked her - "was she there?" - which she replied - "she was not." This is a horrible business model - I am appalled by the deplorable behavior Robyn exhibited today. Honestly, if her interaction with us would have been recorded and shown to her superior(s), they would be truly embarrassed. I am completely disheartened by this experience. read more

Very professional and courteous and clean. Every time I have gone to pay on my account the Manager is very nice and receptive to me. The place is very clean and organized. Best place to keep my belongs in a safe and secure place. read more

Moving is horrible. You always wonder where to put your stuff that will not fit in a tiny closet of house or apartment where you will move (especially in the Bay Area). Of course, you don't want to sell them, right? Especially if they are a keep sake or memorable that you hoard for many many years! In this case, I'm glad I found Saf Keep. I rented a space with them for almost four years. Managed to downgrade it after couple of years and finally graduated! I never had a bad experience with them. From the time I opened a storage until the time I closed it. Very friendly staff and they will assist you up to the best they could. I find this location very secure and clean as well. Cameras everywhere and will require your code wherever you go. You can't enter the gate without it and you can't go to elevator without entering your code. They have a Dolley where you can use and some help from the staff if you need it. They also offer a discount for second storage, they have coupons, referral, etc. Make sure to ask for it will save you some money. The time of our final moving, they even offered some food (cup of noodles) to our busy movers, haha. They always checked us out if everything is okay. Definitely, will recommend this place! read more

Saf Keep Storage - Punch your own code. - Self Storage Near Me - Fremont, California

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This place is very friendly and the facility is well kept. It is pretty pricey compared to other facility but is a very secured facility. Still for my budget, i am crying inside. I just rented a unit and used their 3 month special for that unit. Had my stuff moved in and everything was a breeze. Even today i had to move stuff around and one of the office person stayed and help me since i cant do heavy lifting. He was called back to the office and instead of leaving he said he wanted to finish assisting me even though i said it was ok. Again very nice people and the facility is very clean. read more

Lisa and Michael were responsible for helping me and my girlfriend select a unit and get moved in. Lisa was awesome -- she found exactly what we needed and got us a great deal for it. She took us on a tour, showed us around, explained things, and was in general a HUGE help. Lisa knows what she's talking about and uses that knowledge in turn to help out others. Michael also showed us to our unit and assisted with some of the sign-up material. Super nice guy and very prompt. Thanks, Lisa & Michael! The facility is awesome -- the hours worked well for our purposes, they have a move-in truck you can use, and the space itself is very clean, very new looking. Security is great as well, cameras everywhere (Lisa, I promise we only rode on the move-in carts once or twice...), and our stuff was locked down tight. Overall the best storage place that I have ever dealt with (used a few in college and when I was in the Peace Corps). We will definitely return if ever we have the need. read more

Saf Keep Storage - This is the very first cartload of the very first trip to Saf Keep -- it was soon very full! - Self Storage Near Me - Fremont, California

Moving here was the easiest relocation experience I've ever had. As an academic I've moved many times. This was so easy I couldn't believe it. Tino was my angel. I just couldn't stop thanking him for his help and positive attitude. He was so pleasant and so gifted in grace and assisting others I just knew he had to have been assigned to me The Creator. Thank you all. read more

Kiana was super helpful and kind. She helped me transfer units and it was super quick! I appreciate her help, i would give her 5 stars! Other two associates working (older lady with black curly hair and older gentleman) were not wearing masks, which was really disappointing. read more

The first time I used Saf Keep's facilities was back when they first opened about 2 or 3 years ago. I enjoyed their services so much that when I left I told myself that if there was ever a day that I needed a storage unit again I would come back to them. Well the day has finally arrived and I have returned. Upon coming back it was great to see that everything still looked maintained and in tip top shape! Micheal was definitely helpful and very easy going. He went through all the policies and services and explained them without rushing through it. THANK YOU for that cause I hate pushy sales people! (If anything I was rushing him hahaha cause I had to get to my other appointments). Though other storage places maybe a bit cheaper you definitely see where your money is going to and it's the security. Each locker has it's own sensors so if God forbid someone messes with your unit and breaks in an alarm goes off and I jump out and bop you on yo monkey ass head for trying to jack me! Just kidding. It's well protected let's say that. Also being that I needed a place to store my vinyl records the inside units are very cool in temperature and not by a cooling unit but fromf how it was built and the materials used when they constructed this place. How awesome is that! So kudos on not having a machine to keep it all under control and charging us more to make up for the PG & E bill. If you need to store your vinyl records this is the place the be! Oh and if you want to store other things too haha. Thanks again Micheal for all your help! Timothy Chung Golden Grape Records (Owner) read more

Saf Keep Storage - Self Storage Near Me - Fremont, California

I had to put my things in a storage unit for almost 3 years. The units were spotless, temperature controlled and secure. The process getting into the unit was very good from the front desk, to being able to use their moving truck then to a couple employees to help me unload into the unit. The employees are really great and helpful, when I moved out. Edwin was very kind, helpful and made the process very easy. George was especially wonderful! I had hired some Spanish speaking men from Home Depot that was difficult to communicate with. I went into the office, because I thought I had brought the wrong key, so he went to help me open the lock. George spoke Spanish, and was able to communicate with the men to help me negotiate a price. George kept checking on me to make sure I was ok, and helped me with other issues while I was waiting for the workers to be done. George was so helpful, and I felt safe with him around. He genuinely cared about me. You don't get that everywhere you go, so I'm grateful for the all around service that I got at Saf Keep Storage in Fremont. I highly recommend them! read more

Thank you so much to all the staff at Saf Keep Storage you all made this moving transition so much easier to deal with! Kayana thank you for calling me back to let me know of the availability of your moving truck!!! That saved me a bunch of money and hassle verses renting a truck elsewhere:) Service: 10/10 Professional: 10/10 Friendly: 10/10 Satisfaction: 10/10 Recommendable: YES! read more

I am very pleased to choose Saf Keep for my Storage need. Smooth paperwork, no hidden cost and also got a Target gift card worth 15$ for spinning wheel of luck. Now important thing, the place is clean and was given the proper guide on how to use all the security codes and access my storage unit. 7 days a week access to my unit. Incentives here are pretty good. 1) Free moving truck for first 20 miles. 2) Free help for unloading. 3) peace of mind (priceless). Loved my first experience on using a storage place. Would recommend all my friends. Saf Keep storage in short Easy, Clean & Safe.... read more

Robyn, Tom and George are awesome. Great customer service, very clean facility and very secure.

This is a clean location and secure. I never gave a second thought as to anything happening to my belongings. Staff always done me right. Would have been 5 stars if not for having to pay for insurance that has limited coverage. My belongs were mostly of no value; rather memories that are irreplaceable and money won't replace them. Thank you for allowing me to store my belongings for the past year. read more

Saf Keep Storage - My storage unit. - Self Storage Near Me - Fremont, California

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Great place, very clean place!!! They have a very competitive rates. I think the best for what they offer. I really liked the place. I am renting a unit there. They gave a truck free of charge besides some some admin fees and the insurance. Truck is like new and clean. The staff is very friendly and professional. read more

This was my first time renting a storage space. Having checked a few storage places, I finalized on Saf Keep. It was because of the welcoming staff, cleanliness and security of the place. Kayana was very helpful with providing all the information and quickly completed the paperwork. On the day of the move, I used the free rental truck (excellent add-on service). The staff helped with moving the boxes to my storage. It has a great security system in place. All in all, I have had a wonderful experience which could otherwise have been stressful. Update 5/19/2018 - I vacated the unit after 3 months and the exit process was very smooth. Kayana kept the exit papers ready while she send someone to inspect the unit. Upon inspection, I signed the exit papers and was on my way out. No additional or hidden charges. The overall process from visiting the storage for the first time to the exit was handled in a professional way. I will recommend this place. read more

Hands down - THE absolute BEST storage units in the East Bay, if not the entire Bay Area!! I've been a renter for years. Just look at their website for the LONG list of amenities! Free moving truck, multiple flatbed rolling movers on site, CLEAN, secure, air conditioned, well-lit, fast and friendly services, updated holiday hours of operation e-mailed, listing/selling/donating on site... the list goes on! Yes, the lease increases once or twice a year, but do you see why? It is a deterrence to having people neglect/abandon their unit, abuse their privileges as a renter, and offsets the costs to upkeep such an amazing place for people to store their treasures. I HIGHLY recommend Saf Keep for all of your storage needs! read more

I've never needed a storage space until now. I commend my boyfriend for finding this place. He liked Safstorage because it was clean and professional looking. The staff is amazing. While being professional, they are caring, prompt and friendly. I wish I could remember each person's name. I feel safe when I'm in the units, outside of the units. The units themselves are clean, so are the halls...cleaner than my place. Lol!!!! Even though I haven't used their consignment area, that is a great idea! So much more to say, but my fingers are saying...noooo. I have rented three units at various times and yes, I will go back if I need be. I'm still there renting one unit currently. All the staff people are awesome!!!!!! read more

If you are an artist, an animal lover, a person who appreciates friendly folks OR if you just want to know your precious possessions are safe. If you appreciate accomodating staff, then read on more with what I have to say :) I have been to several storage and it was all impersonal or just too pricey. After checking out 3 other storages in Fremont, I fell in love with this one. Why? They affliate with furry friends. You gotta hand that to them :) Also, each and every one of them was so WARM and real. They shook hands, chatted and showed me around. As a professional photographer, I went GAGA eyed with the way this place looks. Red paint with large windows. A very creative use of wharehouse space. The best part was driving there, at first I thought... UH.. it doesn't look right? Then, as you reach the end of the parking lot, bam! A jewel hidden in the area. Seriously, guys, if you want to put your things where you can have peace and know you wont have problems with the staff. This place is it. oh yes, as the previous reviewer said. More than enough equipment... so true. It was fun and effective. We didnt drop a sweat on the HOT day when we moved because of the AC as well. sweetness :) read more

How many storage unit places do you know of that offer a moving truck free of charge?! Need I say more? The people here are friendly, professional and well spoken. The facilities are clean and well kept - even the bathrooms which are important since I have a five year old that has to go to the bathroom every time I leave the house! I feel very safe inside as the keeper is always around, even made sure to introduce himself when I first got my storage unit so that I would be able to ask for him by name if I needed help with anything :) read more

I kept my stuff here for a month during a moving period and had a great experience. The carry in service is great (they help you move your stuff into the storage unit)! Although you do have to move out on your own, they have carts to help you with moving. They seem to have really good security and the staff is very friendly and helpful. Their office is also open every day of the week which is pretty nice. The price for a short stay and small unit was also the best I could find anywhere. Great place esp for short term stays! read more

(This review is specifically for Tracy, Jessica and the current staff at Saf Keep who have been the most amazing people to work with. Much love guys!) Clean, reliable, and affordable. We looked at a lot of places around South Fremont before deciding on Saf Keep and we couldn't have been happier. When we moved in they allowed us to use their on-site transportation vehicle which was super convenient and also helped us save money on renting our own truck. We had been tenants for about 2 years where we had constantly moved items from our home to storage, and vice-versa, until recently moving out all of our items completely. The facilities are super clean, they kept all of our belongings cool, and the staff have always been very nice and helpful. Checkout process was awesome. Just a standard look into our space, a few signatures, and oh they also have this awesome service that allows you to help sell your items, and at the time we had some items that we wanted to donate, and they took those as well too. (Keep in mind this is when we checked out (May, 2015) so you want to check in with the staff to see if the service is still running.) I give my highest possible rating and an A+ to Tracy, Jessica and the staff at Saf Keep. You guys rock! read more

The new facility on Osgood is beautiful. Nice and cool air inside. In terms of the friendly staff, NO... they were not very friendly to my mom at the front desk. I was shocked of how rude they spoke to her. I think this place is better then most other storage businesses but their prices are very high! My suggestion: if its a temporary stay then go ahead, but longterm...it will be VERY expensive. The cool air inside may keep your belongings from damaging, though... read more

I was very impressed with how this facility looks both on the outside and on the inside! That statement alone crushes my previous experience with a similar, popular company. Reserved a 5 x 5 online and was called a day later to come see the unit before making any decisions. The security for this facility really puts my mind at ease versus other competitors. The customer service received was nothing short of professional and personable. The process was very easy to understand and straightforward. Thank you again for the promptness!!! read more

I been with these guys for couple months now. Guys are super friendly. Jessica and Matt ( i hope i got the name right) were really helpful when i rented my unit and few days back met Michael as well. Amazing crew !! The place is clean and secure. make sure u remember ur codes coz i assure u, u'll need to enter it few times in one visit ( from the time u get in to get out) . Recently one of my uncles was looking for a storage unit , how could i not recommend this place... Plus the access hours for the units are very wide..... read more

We were looking for a storage place for some extra furniture we had. I looked on yelp and saw that saf keep was the best reviewed. Nonetheless, I called all of the different storage centers in the area, I kept coming back to Saf Keep because the price was affordable and the service was good. When I got to the business itself, the customer service was really friendly. They showed us the unit we'd be getting on multiple occasions so that everyone was aware of it. They also explained their system and gave us suggestions. We chose Saf Keep and we're glad we made that decision. I would highly recommend this location to anyone that's looking for a storage unit. read more

Excellent customer service, clean and secure storage spaces, free truck rental. . . why would you go anywhere else?? Michael was extremely helpful with helping us select a storage unit. He was very patient and gave us a tour of the facility and informed us of the security features in place. I was impressed at how clean the place is and the accessible hours. read more

I recently rented a storage unit from Saf Keep Storage. From the moment I called to finishing signing my lease the staff was courteous, friendly, and welcoming. The level of customer service was top notch. In addition, the facility grounds and storage unit are clean. I definitely recommend this place if you're looking to rent a storage unit. read more

I never thought of a storage place as needing much in the way of customer service... put your junk in and let it sit, right? Well I needed storage at the last minute of a very stressful move. The day I came in here last December I was about to snap... one of the most miserable, lonely and stressful days of my life.... and then I met Jessica:) She was like a breathe of fresh air! Everyone here was so kind and helpful, they really saw me through a rough time. Moving forward, they return calls and emails promptly and are always professional and helpful. Not only do they have carts that other folks have mentioned, but they have a forklift as well to use at no additional cost!! This feature saved my butt on the moving out end, so I can't say enough good things about them!! It is expensive, but worth it it for help when you need it. read more

Just signed on for a 10x30 storage unit at Saf Keep on Osgood. Robyn and George were very friendly and helpful in my selection of the appropriate sized unit for our stuff. Had a chance to inspect the unit, signed rental documents on a electronic tablet, avoiding lots of paperwork, bought the needed lock, went over the procedures for access/exit. Nice easy process. Facility is clean, fairly new, well secured with alarms on each door, and video cameras. Would recommend. read more

I'm one of those crazy people who actually pays money to someone else to store my stuff... I've used many different storage facilities over the years...but SafKeep is the cleanest place I've found so far. The customer service reps were responsive. When I couldn't get the ramp out from the moving truck, one of the SafKeep guys came out to help. And they worked with me even though I was a bit late on returning the truck. The cleanliness of the storage units and the ease of opening the doors...especially the roll up doors is a total BONUS. The cost is a bit higher than other places, but the trade-off is a good, clean facility. I only wish that the internet specials were more global to all the units, not just specific ones. The registration process was very fast and easy...all automated on a touch screen monitor/kiosk. This is a great place to store your stuff! read more

First I have to say I did not actually give this place my money and never will. I called to get some information about a rental and have never spoken to ANYONE so rude as Michael. Clearly this place has no idea about customer service, and let's their employees speak to customers however they please. When I asked to speak to a manager he informed me that he was the manager, although I doubt it. I was about to get off the phone when he asked me to hold on and I heard him tell a customer that he "really thought they should take their business else where because clearly they would never be happy," well I took the advice and took my business elsewhere.......watch out for MICHAEL, can't miss him. He has about as much attitude as a 13 year old girl who's mad at her parents. read more

"Our service makes the difference" [ The Wheel ] In and out quickly. Very great deal online right now and in the middle of the process... YOU GET TO SPIN A WHEEL. What?! The sucker for surprises and inner "price is right" side came out hard. Giddy with delight. Internally suppressing, but it was a randomly fun activity while signing up. Probably also good for customers on the fence to sign up - just brilliant to keep them on the hook. I was already on the hook, but that just a delightful cherry. [ The man ] Nice and kind man at the front. Walked through the process smoothly and finished it all very efficiently. 10 / 10 would hug. read more

I used them not once but twice, both times short term when they were over at their old location over off Albrae. I can't say enough nice things about this business. Safe Keep is so professional. They sell all the supplies you need to move. Boxes, tape, bubble pack etc. Speciality boxes for dishes, china, clothing. The old facility had free large carts to use, elevator, super clean, climate controlled, very well light, mouse traps. They are the rolls royce of the storage business in my opinion. Their rates are really good and there is always someone there in the office during their business hours. The other facility also had storage for boats, RV's, campers. I highly recommend them. read more

Very poor service, run by staff who don't know how to respect customers, especially the manager Robyn. You will get the same feedback from other renters also. I would suggest looking for other storage's and possibly they can be much better. read more

This place is really nice & clean. Cleanliness is the biggest thing to me and being that it's pretty new is always nice! The staff is super friendly and they have great communication. I've dealt with one girl (I don't remember her name) and she has always been so nice! I like how all the floors and spaces have those pull down gates as the door. It feels very secure, if I ever need a storage in Fremont again I would definitely go with this place! Thanks SAF Keep for keeping my stuff safe and clean! read more

Superb service! "The answer is "Yes" now what's the question?" is how they approach their customers' needs. I was highly impressed with the entire staff especially "Micheal Gallardo" and "Mat". With these two gentlemen being customer centric, friendly, and problem solvers my daughter and I felt at ease and peace on a stressful day of move! Great job you guys! read more