1. INDEPENDENT PUMPING

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    Norco, CA

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    INDEPENDENT PUMPING

    2.6 (5 reviews)

    Services - INDEPENDENT PUMPING

    Plumbing inspection

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    RG Pumping

    RG Pumping

    4.7
    (23 reviews)

    Our septic system needed repairs, so we contacted this company for an estimate. Initially, we were…read moretold the repair would cost around $3,000-$4,000. After we decided to move forward with them, the price suddenly increased to $6,500. Although we were unhappy about the increase, we reluctantly accepted the $6,500 quote because we wanted to get the problem resolved as quickly as possible. What happened next was even more concerning. The owner quoted us $6,500, but later one of the employees privately quoted us $8,500 for the same project. At that point, we had no idea what the actual price was supposed to be. The lack of consistency and transparency was alarming and made us question what was really going on. Despite accepting the owner's $6,500 quote and repeatedly asking them to begin the work, they continuously delayed the project with excuse after excuse. Days turned into weeks. We remained patient and cooperative, but our patience was rewarded with poor communication and constant delays. The final straw happened today. We called in the morning and received confirmation that they would arrive at 6:00 PM. We rearranged our schedule and waited. Then we waited some more. After an hour and a half, nobody showed up. No phone call. No text message. No explanation. Our calls were ignored, and our messages went unanswered. This company has now delayed our project for over two weeks and caused significant inconvenience. The issue is not just the pricing--it is the complete lack of professionalism, communication, accountability, and respect for customers' time. If a company cannot honor its commitments, communicate honestly, or even show up after confirming an appointment, it should not be treating customers this way. Please be extremely careful before hiring this company. Based on our experience, the service was disorganized, unreliable, and incredibly frustrating from start to finish.

    Did not over charge for service. Nice and polite technician. Quick and easy. Will use again.read more

    Building Five Septic

    Building Five Septic

    4.8
    (38 reviews)

    Marco was excellent! He responded quickly, was very professional, and got the job done fast and…read moreright the first time. It's hard to find someone this reliable and skilled -- I'm very happy with his work and would highly recommend him to anyone who needs a good plumber.

    It's such a blessing to eventually find them. It had taken me one month to get quotes from plumbers…read moreand figure out the root problems since our toilets backed up. When I was sure that we had to first replace the whole septic system, I got quotes from many companies and building 5 offered the most competitive price. I was told by some company that cheap means less quality. Okay, please use your own judgement. I can only say they are not greedy company, or maybe they use fewer workers with less time but very efficient work. Maybe no long warranty is also a factor. So it depends on what you want. And during the work, they were very transparent with each process and helped me take pictures of every step they did. Josh and Alan were very patient in answering all my questions. They even change the main sewer line connected to the tank which is not in the scope of work. And the toilet already started to flow. Josh is super honest with the price, he took down the part that they didn't do at the end. They not only saved our pocket but also the time. They did a wonderful job within a day with cheapest price which some company has to finish in a week but charge triple. They truly care not just for the money. Thank you for everything. A lot of blessings for your business.

    INDEPENDENT PUMPING - plumbing - Updated July 2026

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