It has been YEARS, but Sona Shaw and Peter Knott took care of both my sister (Kristi Johnson) and I back when Indian Crest was in a different building in the Arvada/Westminster area. Especially when Kristi was diagnosed with Renal Tubular Acidosis. I still don't like the wart treatments though read more

We decided to leave this practice after my son was out of town and developed a migraine. I called to see if they would call in his prescription to the out of town pharmacy. It had been just over a year since his last well visit because he needed a sports physical for high school and the office wasn't able to schedule his well visit appointment before the form was due (in two weeks time). Because he got the physical, we didn't schedule a well visit right away. Doctor Knott refused to call in the prescription (even a single tablet dose). So, my son had to just endure the migraine untreated. The lack of flexibility in this situation was stunning to me. We'd been at this practice for many years and yet they were completely unwilling to help us out in an emergency situation by simply calling in a single dose, knowing what my son was experiencing. This office has always been very rigid in a number of ways, but this experience was really disheartening and we won't be going there again. read more

I'm just curious as to when it became standard practice for the office to call the minor regarding scheduling appointments and insurance. My daughter is 16 and while I know and am very well aware of HIPAA and further understand that my daughter is allowed to have appointments without me being present, she made the appointment today without knowing what it was for or why she had to go in. When I called to question why they contacted her instead of me, I was told that she is primary on the account because of being 16 so she will be contacted for everything. Keep in mind I have been with this practice since the day she was born, we've had several appointments and visits just this year and I was made to feel like I was in the wrong for canceling the appointment because I couldn't attend. In fact, despite being told that she was primary and her number was on the chart, I was contacted not once but twice last week by the practice regarding a medication refill. When I questioned whether this would be covered by insurance because we've had problems this year, I was told I legally had to make the appointment whether it was covered or not. I have never had a poor experience with this practice before but the fact that they now contact the minor patient before guardian with no explanation or notice seems wrong. I was also told I would be documented for cancelling the appointment and questioning why my daughter was called prior to me. They are still children and while she has the right to not give her health information to me or to have the visit alone, I as her parent should not be made to be in the wrong for questioning a process or requesting information to ensure insurance coverage. If the new process is that all children over the age of 14 are contacted before parent/guardian to schedule appointments, then I would think there should be some sort of notice of this. read more

Been trying to reach them for two days now about my son's appointment later this week. Call fails. They need to fix their phone system. What if my son was sick and I wanted to talk to someone ? Or what if I wanted to reschedule? This level of unprofessionalism is does not inspire confidence in the practice. Just called again. Got a recording this time about office closure due to bad weather (it's a beautiful day 70 and sunny). Then I got routed to an answering service, who was very nice but knew nothing. I just want to know if the email I got from Red Rocks Pediatrics is them or some scam. And I'd also like to know if they sent the text message I got that seems like it could be a phishing scam asking for medical records. read more

This place is family. my daughter has gone here since she was born and she just turned 5 and I could not recommend this place enough! We have seen every single doctor or PA there at least once and they all treat my kiddo with so much respect and kindness, they listen to her even when she's babbling and make her feel truly seen. as a mother, I know that I don't have to worry about her not getting proper care because the level of love and concern they have for her, even is minor things (or non-existent things, first time mom here) is always there. Don't get me started on how amazing all the nurses and the admin/front office staff are. They are always so kind and so fun to talk to and my little one loves being able to give everyone hugs. One particular day, we had a dr apt and my kiddo told the front office staff she had a tough day at school because a bully and she was visibly upset. The admins and nurses lined up inside the door to go back to the offices to hug her so she knew she was loved. Then we get to the Dr. and of course Jess treated her with the utmost love and respect and when we left that office she was a whole new kid! read more

Our family moved here from Austin a few months back and found Indian Crest Pediatrics after doing some online research. I have to say that we've been very impressed so far. Whenever our toddler gets sick they are quick to get us in and everyone seems very pleasant. The waiting area and checkup rooms all seem very clean. We are very happy to have found Indian Crest! read more

First off the receptionists here are always nice. That's a huge bonus. Also my kids pediatrician is kind and patient. She listens well and offers sound advice. When my kids are sick they get an appointment quickly. That's also a huge bonus. The new building is beautiful read more

I'll start by saying I have never been late to any appointment for my 3 children in 7 years. ever. I called and let them I was going to be within the 10 min grace period but that we were on the way. (Roads were closed coming from their school, wind was horrible in boulder and the wind was so high and dangerous. Weather in arvada was fine but i live close to the mountains so it was different there) They said ok as long as you get here within the ten minute window. My appt was at 3:15 got there at exactly 3:24 they cancelled my appointment...After telling me on the phone to "get there as fast as I could" which doesn't seem safe for parents driving children around. They had basically made up their mind before i even walked in. If your policy is 10 minutes, then make it 10 minutes. if it's 9 minutes and 59 seconds then that needs to be updated on your website. Seeing how i have waited 20 minutes past my appointment time before it's definitely not a two way street. No empathy or compassion for mothers. We loved our doctors, but if you can't make it through the iron gates what's the point!!? read more

Condescending and aggressive...that describes the front desk. Like many of the other reviews, the front desk staff is so bad at Indian Crest. They've been rude many times over the years, but most recently they were downright condescending and aggressive. I had an insurance situation (double insured) and the staff talked down to me like I was stupid. Trying to tell me I don't have insurance. The attitude, the snarky look, and the frown on the girl at the front desk face was judgmental. I literally I asked for help and they wouldn't help me and told me it was my problem. She talked real loud trying to embarrass me and my daughter in front of other people. Lecturing me on how it's a business. I'm not poor but frankly it's a bit of discrimination treating me like that since they thought I didn't have insurance or any money. I love Dr. Shaw so I think she is a great doctor! I've never had a problem with any of the doctors....it's just you got to get through people treating you like crap to get to them. read more

I've been going to Indian Crest Pediatrics for about 7 years. Now that I'm of age to move onto a general health physician, I can finally review this place. Dr. Shah is a sweetheart and I wouldn't recommend any other doctor here (Although Dr. Beth and Jessica are great too!) She's attentive and very personable. I'd give this place 5 stars just for her if I could! But unfortunately like the other reviews, I won't be able to give this place 5 stars because of the front office staff. CONSISTENTY over the years I've been going to this pediatric office, Karen has been extremely rude to me. From quiet, snarky remarks whenever I asked for a receipt to straight up attitude over the phone when I try to schedule an appointment. To this day (my last appointment here), she still managed to be quite unpleasant. If you don't mind dealing with that, this place is great! I highly recommend the DOCTORS at this office. read more

Update: I'm still not impressed with the front staff (their moods are hit or miss) and actually don't love the pediatricians at this office (one of their pediatricians at their Littleton office was at the hospital with my newborn and was amazing, wish he was closer!), but continue to be impressed and appreciative of the care received by the PA's, Kensie, Beth, and Jessie. We had been researching other pediatricians offices but if we can continue our care with these three ladies, it's only fair to our kids to remain patients at Indian Crest. The three stars are for Dr. Shah and the PA's, Kenzie and Jessica. If it weren't for them and their outstanding care, we would be long gone. They deserve five stars. The front office and desk people deserve zero stars. They are consistently rude and unhelpful to the point we are considering switching offices all together. From our first office visit with our newborn to eight months later, they have made us feel like we were bothering them every single time. The other reviews seem to confirm it's not just us and my visit even today confirms it's still a problem, it's super disappointing the owners haven't taken these concerns seriously. read more

We switched practices 1.5 years ago. My 2.5yr old boy sees Dr. Knott and 4.5 year old girl sees Dr. Shah but we love everyone at this practice! My daughter has recently had two hospitalizations and both times upon discharge from Children's a Dr. from this practice was on the phone with us before we hit the parking lot! I don't think you'll find another Dr. with that kind of follow up. Also can't say enough about PA Jessie who called us back and forth several times on a Friday night until about 10pm when our daughter was admitted for the second time. This entire staff truly goes above and beyond in their care for kids! read more

We were very hesitant to come to Indian Crest because of the not so great reviews. However, it is really close to our house so we decided to give it a try. We were greeted with big smiles by the front desk staff and our visit with Dr. Beth was wonderful. We have been back again and had a second great experience. I cannot say enough about how friendly everyone was and how helpful both the front desk staff and pediatricians are. We love our visits! read more

My kids have been going here forever (oldest one 9) Things I love: They trust your parental instinct--if you think your kid needs to be seen they will get you an appointment that day--so important They listen. Dr Shah is amazing but all the docs, nurses, and PA are fabulous as is the office staff. They give you options and let you choose what is best for your child. Almost never have to wait--nothing more annoying than waiting with a healthy kid in a room full of sick kids, or a sick kiddo in a room full of healthy kids--has never happened. I think one time I had to wait for 15 minutes, but that was an exception. Truly this office cares about kids and families and not just shoving in as many appointments as they can. They understand that you have a life, that you may need forms from time to time, and that you have concerns and questions. We used to go to Arvada Pediatrics and this place is 10 times better at least. read more

I actually decided to write this review when I was saw that there were a few bad reviews here, and I was cringing as I read through them. We have been with this practice for a year. I have been with numerous others in the past, and this is the first one where I feel very much cared for by the doctors. We see Sona Shah, and she is the best! My children love her, and if there is an emergency where I need to get in and cannot see her, the rest of the staff is just as great and caring! As for vaccines, I personally have opted out of giving my kids the flu vaccine and never received any backlash from this practice. Yes, they did recommend it, but they had plenty of valid reasons for this and we were able to have an educated discussion about it, but at the end of the day they respected my choice to not vaccinate for that. Sona was even great about helping me set a schedule for vaccines for my girls that would not be overwhelming for them. I have no idea if some of these bad reviews are simply just written by an author after having a bad day, but I personally stand by this practice! They are great and I will continue to recommend them to every parent I know! See Dr. Shah, you won't be disappointed with how awesome she is! read more

I really wish I could rate this group higher. We love the doctors and PAs. But we have had difficult experiences with the receptionists since the get go. Numerous times, we have received attitude or basically been told it was "not possible" to schedule appointments at specific times the doctors told us to schedule. On one occasion, we needed a single, specific form faxed over to a referral hospital. The staff repeatedly failed to do this, almost resulting in the cancellation of my son's surgery. I had to call 3 times within one day to sort this out, ultimately speaking to the Office Manager (she was very nice, but unfortunately none of the concerns with the front desk team have been resolved). We are still running into the same attitude, lack of empathy, and poor communication from the front desk team. At this point, we are left with no other option than to switch to another pediatrician. Again, this was a very difficult decision since we cared about and truly valued the doctors. We wish the Indian Crest Pediatrics team well and hope that they are able to resolve some of these concerns (as expressed by many patrons). read more

I have been visiting Indian Crest since 2017 when my 1st daughter was born and I'm so thankful that I found them!! I couldn't have asked for a better pediatric office. The front desk staff is always so warm and welcoming (they are also great with handling insurance questions and assuring everything is taken care of for us if there's ever a question or problem), the nurses (Kayley and Tim- I'd be lost without them) always calm me on those rough worrisome visits and Dr Shah (I cant say enough) is such an amazing doctor who is truly a blessing to our family. I have also seen various providers in emergent situations, all who have been just as warm and welcoming as if I see them on the regular. I love everyone and everything about Indian Crest Pediatrics. read more

Had a new appointment. Filled out all the paperwork and showed up at 9am. They refused to see us since new patients are supposed to be here 15 minutes early to fill out the paperwork that we brought filled out. Needless to say we cancelled all 6 of our kids appointments and will no longer use these guys. They make you wait but somehow can't go the other way. Awful. Absolutely awful. read more

I was a client here but will not be returning. Dr Barbe is very redundant and states the exact thing every time you go. It's like a broken record with no personal connection at all. The front office staff is impossible to deal with when you call if you don't hang up after being on hold for 20 mins. Bad staff, bad doctor. Save yourself the trouble and find a different office! read more

A year ago my newborn son was having some issues with a rash in his neck that wouldn't go away and we were going to a different doctor at the time. As a first time parent you're not always logical when it comes to your kids but after a week of not being able to get in to see the doctor I called Indian Crest. They got me in the same day and I have been thrilled with them ever since. One of the big factors for me is that I'm not a parent that's going to follow all of the advice that I get from all the other parents in my life so it's important that I have a doctor that gives me real information and let's me decide what is best for my family. The other big factor is that I wanted to go somewhere that vaccinations were important to the practice. This usually means that the other kids that go here are vaccinated as well. The first review I saw was a negative one stating that they highly recommend vaccinations... which lead me to to call them right away. Dr Shah and PA Beth have been amazing. My kid unfortunately gets sick sometimes at daycare and they can always get us in right away. Our checkups are always informative and we feel very well taken care of. read more

Been taking our now 5 year old daughter here since she was 1 month old... And I'd NEVER dream of taking her anywhere else! We have exclusively seen Dr. Barbe, and I highly recommend him! He is straight forward, and gets down to business, and I love the fact that he doesn't sugarcoat anything! We are so comfortable seeing him, and my daughter just loves him! He's earned the nickname Dr. Scooby in household! (If you see Dr. Barbe then you know why. ;) )... Just can't say enough about how great this office is! My daughter actually looks forward to coming here for wellness check ups, even when she doesn't feel good she knows Dr. Scooby is going to help her feel better! Plus he cares so much about our daughter, it's really cool to see a doctor be so warm and comforting to your child! The nurses are amazing too! We've pretty much had the same nurse for 5 years also! Everyone is thorough and so kind and gentle to our daughter. :) I will say that we usually have never had an appointment on time, but hey it's a doctors office, and sometimes I know I might take up more of the docs time, and make them run late, but that just goes to show you that they really care about you and your child! This is hands down the ONLY place we will ever take our little girl! Thank you Indian Crest Pediatrics for your excellence in caring for our precious children! You really have raised the bar too high for other offices to even compete!! We love you all!! read more

We started out here because of Dr. Knott who was one of the Docs where we gave birth and liked him. If you have any concerns about the vaccine issues this is not the place for you. We have been treated with at best barely veiled disdain for our concerns to outright patronization from our most recent visit. Ironically the doctor had just gotten through telling me how a virus turned into bacteria in my daughters illness. Just because you think everyone without a PhD in medicine is incompetent, giving misinformation to parents about how disease works is not a good practice. Each visit made me realize this is just not the place for us. read more

This entire office staff and doctors are amazing! Beth is so kind and sweet and Dr. Barbe is an absolute joy to work with! They are all so caring and take the time to ensure all of our needs and questions are met. Wonderful people and highly recommend Indian Crest Pediatrics. read more

Overall, this practice is likely a good "mainstream" pick, but for my family, they are not a good fit. First the good: -They are good about calling you back, most of the time, on the same day. -Wait times for appointments are usually not too bad. -They have numerous providers, so they are usually able to get your kid seen on the same day. Now the bad: -Hold times are usually very long when calling to speak with a nurse or desk staff. -They do not have a separate area for "well kids" or "sick kids." That freaked me out when my baby was a newborn. -They are VERY pro vaccine. We fully vaccinate my daughter, but when I asked questions, or talked about delaying a few of them, I got a TON of push back. -If you are attachment parenting on any level, this practice is not a good fit for you. I often get questions about baby led weaning, how much food I'm giving my baby, etc. Even though she has been perfect on her growth chart the whole way through and is average height and weight. I still feel like they are pushing me to give her more solids. -I feel like I'm getting drilled for how much I'm breastfeeding my 1 year old every time I come in. I get the feeling they are not into full term breastfeeding. And Dr. Knott acts as though he pities me for still breastfeeding (so weird, I know). -I was cautioned against using homeopathies of any sort. They really did not like that my daughter was wearing an amber teething necklace. -They are not into bedsharing and I was told to let my daughter cry it out and even give my daughter Benadryl to help her sleep -_- Like I said, I'm sure they are a fine practice for parents who want to parent in this way, but for me and my family, it has gotten to the point where we no longer feel valued as patients and we feel as though we are spending our appointments defending our parenting choices, rather than getting medical advice. I would strongly advise any attachment parents to avoid this practice. read more

If I could give this doctors office a 100 I would!! I have been taking my children here for 13 years and feel like I am amongst family every time we come here. Dr. Barbe is our favorite, but I know if we have an emergency, or can't see him, anyone of these wonderful doctors or PA's will take great care of my children. The front office staff, Michelle and Faith especially, have always gone above and beyond to make sure we were able to get in quickly when I was upset and worried about my kids and when it was a true emergency they kept in touch to check in on the kids. I am so appreciative of this amazing pediatric office. Thank you all!!!! read more

We have been going here for almost 11 years and I think it is a great practice. It seems like a lot of the negative reviews revolve around this practice and their view of vaccinations. First of all they have M.D.s not PhDs, there is a HUGE difference. Secondly yes they are using their MDs that train them to use data and scientific research to show vaccinations are safe and save lives. If you don't agree than this is probably not the place for you. In terms of the practice if my child is sick I have always gotten in the same day, they are thorough in their examinations and take the time to listen to me. They worry when they need to but are good at not overreacting. I have seen every MD and PA and have been very happy with the care I have received. I do and will continue to recommend them when people are looking for a pediatrician practice in the area. read more

The staff is always super polite and helpful. Our appointments are ALWAYS on time and when my kids are sick and need a "same-day" appointment, they are always very accommodating and fit us in. Dr. Knott is hands down amazing!! He is always very thorough and answers all questions and we never feel rushed. His bedside manner is spot on and my kids just love him!!! We have been taking our kids here for the last 7+ years and we will continue to make the drive from Parker to Westminster/Broomfield to continue to have such great doctors for our kids. read more

I cannot say enough good things about the office. Dr Knott is so kind to both my young girls, so much so that my 3 year old isn't afraid of going to see the Dr at all. She actually looks forward to it and says he is her friend. We also almost always have the same nurse, nurse Rachel, who is so kind and always remembers my girls. She asks them about there day and genuinely shows interest in my daughters. They all allow my daughter to act like a dr with them and she loves it. We recently had a mishap with a prescription not being sent on Dow to a computer issue. Dr Kinsley called me personally from her home and stayed on the phone with me till the prescription was submitted and accepted. Love this Dr office. read more

I have 2 girls and they have been patients at Indian Crest Pediatrics since 2006 and 2008. We have been in for the normal things a child gets exposed to: check-ups, strep, flu tests, croup and trouble breathing. Each time, we were told "not to worry" and if requested, though we were discouraged, we got a referral which resulted in 2 different trips to Children's hospital to find out what we thought couldn't be determined in a doctor's office. Other than the fact that we NEVER see our actual doctor (except for the once yearly check-up), we were fine with the wonderfully pleasant PAs who have diagnosed every illness to date. That said, I was under the impression that the care was good but today we found out differently. My oldest child had been exposed to HSV-1 and we dutifully asked to have her tested to protect her sister and other close family or friends. I was confronted with an awkward brush off, everything's fine and finally a steady "no, there is no test" in response to our request. So, to be sure we were safe, we were forced to take her to my doctor who is also family practice and does pediatrics. Within the first 7 minutes with the doctor, we were able to hear that she had an undiagnosed heart murmur, and irregular heartbeat (Heard it with my own ears!!) and we found that the breathing issues needed to be checked with a EKG (done in office) and that an ultrasound of her heart will be ordered. Additionally, upon further investigation, it is obviously apparent that my daughter has mild scoliosis. All detectable on the first visit to a new doctor and upon examination (with the doctor's guidance) with our eyes. (One shoulder sits just a hair more than an inch lower than the other shoulder. I saw this in the office and then brought her home remeasured her standing and laid her down and measured her lying down as well just to be sure what I was seeing with my own eyes!) Lastly, we got the test we requested. You may get lucky at Indian Crest Pediatrics and have a wonderful experience. However, if just once you feel in your gut as if something is not quite right, I implore you to investigate further! It could make all the difference as it did for us. Needless to say we have ended our relationship with Indian Crest as of this moment! read more

We've enjoyed the practice here till recently. Looks like Dr. Knott - the Doctor we like - becomes more and more busy, and so very difficult to make an appointment with him when kids become sick. And this is our 2nd time in a row (within 2 months) that we have to see PA for kids' sickness. For 1st visit with PA, we just need make sure my son didn't get strip throat though he had pain swallowing, and a simple test did it. It was ok though no treatment for his sickness at all. However, for 2nd visit, my daughter had been sick for 3 weeks already with dizziness, lightheaded, fatigue, headache sometimes and pale skin, the PA just told my husband that she had no clue and wait for another 3 weeks to make another appointment to follow up. OMG, a PA has no clue and doesn't know how to diagnose above issues?! Simply visiting WebMD tells you what could be the common causes and how to diagnose them. I called the office for moving forward with some test like CBC for Anemia, and I was told that they would let Dr Knott check the notes and call us. However, looks like same PA called back and told my husband once again to wait for another 3 weeks. Since my daughter is still suffering daily the sickness, I called today again telling the front desk more details like her pale skin, purple lips and random occurrence of the symptoms, and my daughter's grandma has heart issue which could be a cause for my daughter's symptoms too. And I told them my cell phone number to call me directly instead of my home phone #. However, it still ended up the same PA called my home phone # and left a message to wait for 3 weeks. I seldom write reviews, however, such kind of non-sense, no concern about patient at all made me start my first review here on yelp. read more

We became new parents in 2015 and were referred to Indian Crest by our OB/GYN. We received excellent attention from the doctors and PA Jessie at Indian Crest. We had 2 instances where we needed to come in immediately. The front office accommodated our needs. In addition, I found that the support we received by phone from the medical support staff was top-notch. They were so informative and understanding plus they return calls the same day. They're really gentle with sleep-deprived parents! We are moving from north Denver to south Denver and plan to continue with the sister practice, Focus on Kids. Thank you, Indian Crest, for caring for our son. read more

We drive from Boulder to come here and see Dr. Barbe. He is amazing! We are consistently impressed with the amount of time he spends with us and how patient he is with both us (new parents) and with our newborn. We could not survive this new endeavor without him or his staff! read more

I have been taking my children here since they were born (I have a 4 yr old and a 1 year old). Dr Sona Shah was highly recommended by my OB GYN and our experience with her has been nothing but exemplary. She spotted potential hip dysplasia in our first daughter at 6 mos and was instrumental in the early treatment of what could have been a lifelong struggle for her. Kinsey is amazing and helped both girls (and me) with insecurities/fears every time we have seen her. Faith is INCREDIBLE and knows my family (including my mom) by name. We've seen multiple PAs and Doctors when needed and never had anything but a great experience. Indian Crest is far from ideal in terms of distance from our home and yet we still trust them for the care of our girls. read more

We have been seeing Dr. Shah for going on 5 years now. Both of our daughters (now 13, and 11) love her! You can tell she truly cares about our girls and not just regarding their medical concerns. She remembers details like what book series they were reading, or asks how they did at their horse shows or dance competitions. She always treats them with respect. I highly recommend Indian Crest Pediatrics. read more

This might be a great pediatrics clinic, but good luck scheduling an appointment. I initially choose to take my daughter to them because they're closest to home, but after reading these horrible reviews, I'm glad it didn't happen. The most common issue seems to be the front office staff. The person I spoke to, Terry, was very rude and acted like she did not want my child to become a new patient. There was a small issue with my insurance carrier that she requested I resolve prior to finalizing the appointment, which I did, but since there was an issue, she treated me as though she did want me to call back after it was resolved. When I did call back, she did everything she could do to find even more reasons not to schedule the appointment. I had absolutely no issues scheduling my daughter elsewhere. I even got to pick her primary care physician. And to the doctor that will read this review, I suggest finding a human resources service that will select your future employees for you, useless you enjoy hiring people that will ultimately ruin you business. We are simply parents doing our very best to take care of our children and do not need to run into these sorts of issues while doing so. read more

Our family has been going to Indian Crest for many years. We have always been welcomed by the friendly front desk and the nurses on staff. My boys absolutely love seeing Dr Knott and Kinsey. They are professional and take the time to provide great care of my kids. I'd recommend Indian crest pediatrics to any family looking for a new provider for their children. read more

Love Indian Crest! My kids have been seen quickly when sick (once within the hour I called). We see Dr Beth Camman and she is fabulous with the kids. My toddler always has to listen to Dr. Beth's heart too. She's patient, kind, and doesn't shame parents like I've seen doctors do in the past. We've been impressed by the whole staff. The PAs are fabulous! Highly recommend! read more

I have been going to Indian Crest for a little over two years now and have had only great experiences! We normally see Dr. Knott and he is amazing, always makes my LO feel comfortable and makes him laugh and trust him before he examines him. Knott always makes sure to ask how I, as a mom, am doing as well and to check how being a parent is going or if i have any concerns or questions. Rachel (Dr. Knott's MA) is one of my favorite people. You can tell she really cares about the children and takes the time to remember who they are and make them feel comfortable. She helps make the visit smooth and easy, which as a mom I am so thankful for! We have been in several times for the average cold or weird symptoms and will be seen by Jessie. She takes the time to check out all the symptoms and answer questions I have. She never just dismisses it as a common cold even of that is what it does end up being. She is thorough and mindful of what LO is going through. Lastly the front desk ladies are so sweet and kind when we walk in. They can tell I'm stressed( being a mom of a toddler does that to you) but they make sure to make me feel calm and welcomed when we arrive. LO loves getting stickers from them and seeing all the fun animals around the front, especially the fish. We have never waited longer then 5-10 minutes for a visit and even if we had to i would be fine with it because i know when we are in our appointment i ask a ton of questions that makes it go longer then expected. This staff is amazing and so great with the parents and kids! I will be taking all my kids here for a long time! Thank you Indian Crest! read more

Let me start by saying the doctors at this practice are great, Dr. Barbe has been the doctor for our 4 boys for over 4 years!! He suggested we see a neurologist when our oldest was having developmental delays - which no one had ever told us before! He is an amazing person and doctor! However, last week my wife was 1 minute late (literally less than 60 seconds) for an appointment and was promptly told that she would have to reschedule! There was absolutely no consideration for the winter weather conditions that my wife drove almost 40 minutes through from Thornton to get there. The Denver Metro area forecast for the day was for cold temps and snow, but when my wife pleaded for an extra minute because of the blowing snow and the slow traffic, Jessica, the office manager, couldn't have cared less, looked out the window---to no snow coming down--and basically said it's not my problem, you should have left earlier. Thanks for the suggestion!!! It wasn't snowing in Thornton when she left and wasn't planning on a blizzard on the way there, but that is what happened! Indian Crest has a 10 minute grace period, but don't ask for 11 minutes, because they won't budge! Jessica made my wife feel like a fool, when she looked out the window and noticed it wasn't snowing. Was my wife lying about the weather conditions or did Jessica just simply not care??? I can understand having a "late policy" in place so that people don't take advantage of the situation and show up a half hour late for an appointment on a nice and sunny day, but neither of those things were the case that day. When I called to talk with Jessica, the office manager, about why she didn't care to give an extra minute to my wife when the weather outside was, at least, bad enough to offer a minute, she said "it was policy" and "it was a judgment call" not to offer an extra minute. We were not asking for 30 mins, nor even 5 minutes! We have made "a judgment call" to leave Indian Crest Pediatrics, not because of the doctors, but because of the front office. If you want great doctors and don't mind dealing with heartless robots who don't care about your situation and will not give you 60 seconds in bad weather then this is the place for you. read more

I am a mother of two that has been taking my children to Indian Crest Pediatrics for the past 14 years. I absolutely love the doctors and nurses. My children actually look forward to going and seeing their pediatrician. However, I have become increasingly saddened by the inept office staff and poor communication. I realize it is difficult to remain positive in a negative environment, which is my only reasoning behind the office staff being so rude. It is a pretty vicious cycle, disgruntled families=rude staff=more disgruntled families = rude staff to all families :( My hope is that something will change to make this a positive place to bring my children again. It would break my heart and my children's to discontinue seeing the drs and nurses we love. The three stars are an average...Doctors and nurses get 5 stars, office staff get less than 1 star. read more