Feb 2026 - Greatly disappointed...Not trustworthy. Vic came to repair h/c wall unit because it kept…read moreshutting down & showing error code. It was out of refrigerant & we might have a leak so he filled it & billed us. (Pay at time of service). 2 days later we get same error so he returns for Search & Leak Repair - could not find leak but adds coolant - tells us he would run new lines if we go with new unit. Emails quote including new lineset, surge protection, new remote & great warranty w/ 1 yr maint plan. He said he would apply the service call of over $1600 we paid as a credit towards the new unit purchase & required half down so he could order it. No problem. Paid half & scheduled install. About week later he installs new unit & picks up final payment - I point out it is short the roughly $1600 to which he says he had explained to the owner that amount was ALREADY discounted (he did not, nor was not in the bid as such). ook. Few days later unit shuts down & gives error. We call him & he comes next day & says it's out of coolant & he has to run new lines - the reason why he did not do it at install was bc it was going to be a pain... What?! Really? I said that is YOUR NAME on that van & I feel like you're cheating us & he says No That's not me & quickly added But we are here to take care of that today. (Well the Unit stopped working so he HAD to come back.) He runs new lines & shows me where the original leak was and how the lines were rubbing against a roughly cut hole in the wall. (so could he have just replaced the original lines to begin with?) I tell him we can mail the check -he says he will come pick it up. I talk with owner & go over everything - he says Vic did not say anything about the $1600 already taken off top of quote to him - He will call Vic & discuss. So we refused to pay said $1600 and now Vic refuses to honor his warranty. This company does not stand by its word. Also where is the quoted & paid for surge protector...he did not do that either. Vic, Don't quote it if you are not willing to do the work and do it right the first time. If you are reading this, think twice before shaking his hand....which he looked me in the eye and shook my hand...it doesn't mean a thing to him.

Best company around, they help out In the community with donating to the the local Humane shelter…read moreand St Jude. My only to go to for heating and air

We are fairly upset. My fiance and I had our heater and AC unit replaced as well as the air ducts…read morewidened back in November. The heater in our home went out as soon as the serious cold hit. The gentlemen at this business came right over and worked together over the course of a day to install everything. I was forever grateful. At the time of installation the ground was frozen. The workers said they would be back in Spring, sometime in April, to vacuum out the system and turn on the access from the unit to the house. It is now mid-June. Since April I have been doing everything in my power to have a technician come out to complete the work, but no one has come. Apparently no one put us on a call schedule or wrote down any notes, so the first guy who came out didn't even know what needed to be done. We couldn't remember. We assumed wrongly the AC unit simply needed charged. SO the technician who came by said he had the wrong tools, and promised to come by first thing in the morning. Guess who didn't come by. He then called my fiance to ask what time I will be home until (because my phone was busted, and I appreciate that he remembered this) and I told him anytime before 2 p.m. He never came by. They never tried to call back to reschedule, and I know they are having some serious staffing problems, so I waited as long as I could. But now it is getting hot, the cross winds are gone, and I can't function. The heat makes it hard to breathe because of my asthma, and I'm hot super easily because I have PCOS. When it's hard to breathe I'm lethargic but can't sleep well, which is negatively affecting my PTSD. The Windows have been open too long, and now ants are coming in. My dog keeps trying to poke her head out the window, so I have to leave the bottom window closed and the top window open, which lets bees in. We literally upgraded to a newer unit for my health. I don't need pity. I shouldn't have to explain my situation, and I'm not some broken schmuck to be considered. I paid for a service that is a necessity for me versus a luxury, and I expect to receive that service in a timely manner. I need some air! I'm miserable! I called again today, explained my situation, and insisted someone come out today. I've fallen through the cracks long enough. No such luck! The scheduler insisted no tech is available till Thursday morning. That must be nice. I'm sure when my fiance was in the Navy there were quite a few times when he wanted to say, "I'm Sorry, I can't serve my country today. I can't provide you with safety and freedom, because I want to be home by 8 p.m." As a medical lab scientist working for a nonprofit low income hospital I've never said, "Oh, your infant is running a 102 degree fever and you need labs to pinpoint the cause so the doctor can provide the right course of treatment? Man that sucks. Well, it's the end of my shift, so I can't help you." The service this company provides is important. I need someone to recognize that and behave accordingly. For us, the AC is not a comfort measure. Based on the customer service I've already received I highly doubt anyone will show up to complete the job they started in November. IF they ever complete this job, I doubt I'll ever work with them again. They've seriously lost any trust I had for them. They would have to work really hard to rebuild it.

This company has sold Supposedly in the last year. So the Horrible work performed was Performed by…read morethe last owner. But in my Opinion if you buy the name and everything good about the company you also Inherit all the bad things too.