I go to Indigo at Yorkdale very often. I find that I always find friendly service. But one experience that I had there recently put them at the top of my list for customer service.
I had recently bought a workout dvd at this location, took it home, opened the package and tried using it, only to find out that it could not play on my dvd player. Having bought the dvd a few days prior, I walked into the store fully expecting them to politely apologize while telling me that I can't exchange or return opened merchandise.
However, when I explained the situation to the cashier, not only did she allow me to exchange it for another copy, she left her post and went to get another copy for me.
I was quite impressed. I then went home immediately and tried the newly exchanged dvd, only to find out that that copy also didn't work. I went straight back to Indigo and found the same employee. Without even having to say anything she exclaimed "It still didn't work??? That is so weird!! Well here let me refund it for you."
She was incredibly understanding of my situation and made me a long term customer of their store.
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