Joe and his staff are great! I thought my car would not look good after the accident, but Joe and…read morehis staff made my car look amazing! Thank you!

Asked for a quote through the phone, the lady who answered was very condescending and rude for no…read morereason.

Very good painting for my acura tsx, and super quick finishing, and now my car looks newread more

quick, nice job the price is reasonable and they're nice to customer. Highly recommendread more

Ten Years Reunion In…read more2015, I had a great experience when I brought my 2014 Black Sienna for repair due to an accident. The staffs were professional and friendly, the services were of high quality, and best of all I felt welcome. I left a very positive Yelp review for that incident. I stated I would come to Longo Collision Repair Center should my car need repair in the future. True to my words, I once again brought in the same vehicle for repair due to an accident in March 2026. Ten years past and I still have good memories of my interactions. I came back and honestly not sure of what to expect since it has been so long ago (Longo?). The Visit I drove into the customer entrance building and was greeted by Vic, an elder gentlemen. He was very helpful in answering my questions and guided me through the process since we were going through third party insurance. I called the third party adjuster and gave the phone to Vic who then arranged everything for me. Thank you Vic for making the situation less stressful. After dropping off my car, I headed to the reception area to sign some paperwork. I was hoping to see LaKisha again. She was the friendly smiling receptionist the last time I was there. Sadly, ten years is a long time and seems she has moved on. No LaKisha to help with paperwork. In her place is a young man by the name of Danny. He has a friendly smile and an approachable demeanor. He processed all the paperwork in a very quick time which I appreciated. He offered me donuts, coffee, and water to which I was directed to the lobby. Yes, these were the same refreshments then years ago (to be clear, they were same type of foods and drinks and not the same ones). While in the lobby, I went to the Enterprise car rental. Yes, it was conveniently located on the spot with the office in the lobby. Robert, the Enterprise customer service representative, expeditiously took care of the rental. I drove off in a brand new 2026 lipstick red Camry SE HEV with only 100 miles odometer reading. The car saved a lot of gas per milage which alleviated my wallet, especially with the Iran war going on. Once home, I looked over the paperwork. And behold who I saw was assigned to be the estimator...LaKisha (LaKisha Gordon to be exact). Yes, the same...the one and only receptionist who greeted me by my name with a smile ten years ago. Looking at her business card attached to the paper, there's a photo of her still exuding the same welcoming smile. A warmth smile etched across my face realizing she is now overseeing my claim. I had total confident my car and I are in good hands. She kept me updates throughout the process and informed of any changes along the way. When I call with questions, she was always there. Another estimator who is part of my claim is Gregory Martinez. It seems there's a team taking care of my vehicle. I was told Gregory deals with the insurance about parts and repair. He was adamant about getting the best parts for job. I received calls from Gregory frequently for updates about his interactions with the insurance and the cost of repair. Gregory always spoke professionally with the matter-of-fact tone. He informed me that the damaged fuel door was not covered since it was not related to the accident. It will come out of my pocket to have it repairs should I choose to. I declined and that was it. There was no hassle or pushing me to go against my decision. I felt my wish is respected. The Result After about a month, my car is ready to be picked up. I arrived at the lobby and was greeted by Danny...still smiling. He had me signed a paper and that was it. Quick and easy. I was ecstatic to see LaKisha in person after 10 years. She gave me a hug and for a moment I forgot about my vehicle. We went to inspect my finished car. It looked great like brand new. The color is smooth and shiny. The trim matches. I was happy once again. Then LaKisha pointed to the fuel door and reiterated it was not covered by the insurance. But they, Longo Collision Repair Center, took care of it "out of good will." I was informed that Gregory had to persuade upper manager to replace the fuel door for me pro bono. I was already happy and satisfied seeing my car all fixed again but the add-on of the fuel door was icing on the cake. Overall I am amazed but not surprise with professionalism of the staffs and the quality of services at Longo Collision Repair Center. Ten years has gone by, my car still held up from the last repair job, new staffs are still as welcoming and friendly, and the workmanships are still consistent and reputable. Thank you to all those I have mentioned and to all the employees who had done a tremendous hands-on labor making my car new again. In this uneventful incident, you stand out as the silver lining.

Less than one month after I purchased my 2026 RX-350h, with 1100 miles on it we were sideswiped by…read morea guy who, at the last minute decided that two cars could occupy the same lane at the same time. Estimators Patrick Chan and LaKisha Gordon worked closely with me, and my insurance company to restore the car back to new. It took some time, but that was the because I have an insurance company that refuses to pay for necessary repairs and calibrations. Patrick and LaKisha worked very hard to get as much covered as possible. helped out with my car rental, and I got my car back looking and running in brand new condition. The shop is clean, intake is efficient, and the work is the best I've ever seen - paint is perfectly matched and panel gaps are perfect. Thank you, Longo

From start to finish, the customer service was absolutely top-tier. The team was professional,…read morecommunicative, and offered very reasonable pricing. They handled my inquiry efficiently and even took my car in on a day Erik was originally supposed to have off. Erik replaced my driver-side mirror in less than 45 minutes, and the results were flawless. The repair exceeded my expectations, and my car looks amazing! It's hard to find businesses that genuinely care about their customers, but this shop definitely does. I'll definitely be bringing my car back for any future repairs. Thank you so much for the outstanding service!

I had a positive experience with Pristine Collision Center. I was provided a quick, accurate, and…read morereasonable quote by Alex and he included fixing a door dent in with the price of the front bumper replacement. Pristine provided excellent customer service, set up a shuttle pick up to Enterprise, and I received a better rate car rental rate because I was referred by Pristine. I was promised the vehicle within 1 week by Pristine and they delivered on that timeline. All the work was completed well and in workmanlike manner. I would highly recommend Pristine Collision Center to anyone looking for a body shop.

Amazing body shop! This is my 4th time coming here (I crash my car a lot), and every single time…read morethey return my car looking brand new! Huge shout-out to David, Danny, and Corina for always taking care of me! Consistently great work. I'll definitely be back when I crash my car AGAIN!

I can't say enough about the outstanding service at Fix Auto Downtown El Monte. They recently…read morehandled repairs on my mom's 2023 BMW X1 after a rear-end accident, and the results were flawless. The bumper repair was done with true craftsmanship--the car looks brand new, as if the accident never happened. From start to finish, the team was professional, attentive, and kept us updated throughout the process. They clearly take pride in their work and it shows in the quality of the repair as well as the care they give to their customers. It's rare these days to find a shop that combines top-notch technical skill with excellent customer service, but Fix Auto absolutely delivered. We're beyond impressed and grateful for the job they did. If you want peace of mind and repairs done right the first time, this is the place to go.

Reached out to Scratch & Match again to repair my bumper. I scratched my whole bottom bumper. Got…read morean estimate from Melissa and she was prompt and responsive and scheduled an appointment for the following week. The price was reasonable and tech did a great job. They arrived on time and finished in a couple hours at my work place.

Punctual, professional and did an excellent job! My car looked like new!…read more I was impressed by the scheduler as well as the young man who repairs the scratches on my car. And, I paid 1/4 of what the body shops were quoting me who were going to charge my insurance and have me pay my large deductible! So glad to know Scratch and Match is available!

From beginning to end, I had a pleasant experience with VMS auto collision center. I found the…read morecompany on yelp and was using their online estimate to get a rough estimate for car repair. They reached out and asked if I was interested in order to get it looked at in person. When I brought the car in, Vicky was able to give a few estimates depending on what I wanted to repair as I was paying out of pocket. Additionally, she was proactive in keeping me notified throughout the process. Overall, it was a very smooth experience and I thought the entire staff did an excellent job!

I had such a great experience with VMS from start to finish. After dealing with the stress of car…read moredamage, they made the entire process feel smooth and easy. Rick was amazing to work with, super helpful, communicative, and just made everything feel effortless. The team kept me updated along the way and always took the time to answer my questions, which I really appreciated. What really stood out was their attention to detail and level of care. When I got my Tesla back, it honestly looked brand new. You would never be able to tell it had been damaged. Huge thank you to Rick, Vicky, Kevin, and the entire team for taking such great care of me and my car. If you're looking for a place you can trust that does incredible work, I definitely recommend VMS!