Eric came to our home about noon today because water was dripping out of our LG refrigerator and we…read morecalled them to take a look at it. We had completed a manual defrost twice in two weeks and water was still building up under the basket in the bottom of the freezer. Eric came in and got right to work, within 15 minutes. He had all kinds of pieces laying on the floor and he diagnosed it as the drain line being frozen up, not clogged. He was able to get it back together and working again, even less than an hour. part of the problem is we had the temperature set too low. We were very impressed.

In late January of this year, Duncan replaced the ice maker in my refrigerator. The technician did…read morean excellent job, and the entire repair took about 15 minutes. Less than six months later, the replacement ice maker failed because of defective internal gearing. The part itself was covered under the manufacturer's warranty, and once again the technician completed the repair in less than 15 minutes. My issue isn't with the technicians or the quality of their service--it was with Duncan's billing policy. I was charged $289 for what amounted to a quick replacement of a warranty part that was known to be defective. While the manufacturer covered the replacement part, Duncan only warranties its labor for 90 days. After that, customers are responsible for the full labor charge, even when the failure is caused by a defective part that Duncan installed. In many cases, service companies can seek reimbursement from the manufacturer for warranty labor, yet I was still billed the full amount. I understand that businesses have overhead, technicians deserve to be paid, and service calls cost money. I was prepared to pay a fair and reasonable charge. However, $289 for a 15-minute repair on a warranty replacement part that failed in less than six months feels excessive. What was most disappointing was the lack of willingness to discuss or reconsider the charge when I raised my concerns. A little flexibility or customer goodwill would have gone a long way. Based on this experience, I will not be using Duncan again. If you're considering them, be aware that while they stand behind their labor for only 90 days, you may still face significant labor charges if a replacement part fails shortly after that period.

this family owned business is amazing and they know everything about all appl. and they repair them…read moretoo and sale nice used appliance. very professional and generous family and staff. their used appliances look new and work like new.

If you need an appliance and want to buy used, this is the only place in Indy I would do that at!…read moreTrustworthy and good value!

Howie came out when he was expected. He called me 15 minutes in advance to assure the time was OK…read more He worked efficiently and quickly and was done within 15 minutes. The two front burners of my stove needed a new switch because they would only work on high heat and would not work on low heat. He knew what the problem was during the initial phone call so ordered the parts and had them with him. The burners are working as good as new now. The price was $245. I did not get any other bids so I don't know how this compares. I called him on a Monday about my issue and he was here on Thursday for the repair.

Martin is professional, knowledgable and efficient. He came highly recommended with 30 years of…read moreappliance experience. He answers his own calls when you call. We ordered parts over the phone. It was about 4 days after the parts arrived, that he was able to come out. He quickly diagnosed and repaired issues with my refrigerator's drain. Fortunately, he had the parts we needed in his truck so we did not need to order. During the repair, he described the problem and solution. He put a mat on the floor that he brought to avoid scratching the floor. He came well-equipped for the job. I felt that his service charge was reasonable. He was neat and cleaned up after his work. Now my refrigerator is like new. It has never been so quiet. He was also able to connect me with someone to fix my stove vent. Martin is my new go-to person for appliance repair.

Let me preface by saying that I almost NEVER leave reviews because I am so overly particular,…read moreeasily disappointed and am generally difficult to please that any review would be contaminated by this. I'm making an exception here because the experience was so outstanding.....from the initial call, scheduling the appt, showing up when promised and making the repair quickly and affordably. Terry Haynes, the owner is to be commended for his personal service and dedication. My Kenmore washing machine got sick....filled with water but wouldn't run. I got on the internet, as the YP don't really work efficiently any longer, found some companies and made a few calls. Terry by far and away stood out above the rest.....not only did he completely understand the likely problem (and told me ahead of time of the probable cause), he offered a prompt appointment day/time and quoted me his fee structure for repair. Terry called ahead of the appt, showed up on time, diagnosed the problem (the one of three mentioned on the phone), and fixed it within minutes. He could have easily tried to sell me the actual part that broke (the lid switch) which would have been $50+ above the service call but instead said...."if it were me I'd just bypass it because it will fail again and it's only a minor safety feature".....it's actually helpful in my opinion to be able to open the lid and see how it agitates.....I can stop it just by pausing the cycle buttons. Honest and forthright.....he left the decision to me. Additionally, Terry said if I ever had questions about other issues he gladly accept my call and help me over the phone......no third party without knowledge, no Indian call center.....the actual guy doing the repair looking to improve his service. I'm frankly a little concerned about making this review because my guess is that he'll start to become more successful because of it and I may lose a good contractor because of his company's growth, good attitude and business practices. Jeff S Fishers.

Unfortunately this is the first time I've ever had to write a negative review…read more I reached out to Terry on April 6th asking for him to fix my stove. He went by and gave me a quote of 695 dollars to fix it. Said I had to pay in advance because he had to buy parts and there is no refund. So I paid him and when we initially talked he said about 2 weeks parts will be in and we'd be in touch. 2 weeks I reach out he said he hadn't heard anything yet. Month goes by I again reach out again says only half the parts have came in but he will check. 6 weeks goes by I reach out, just waiting on 1 valve he says. Then he ghosts me for months at a time says "I'm on vacation I'll check when I get back" 78 days after I paid him he says "Yes, I will be refunding your money back. Because I checked with the warehouse and they ordered the wrong parts. I apologize for all the delay in hassle you had to go through." I have requested through Venmo from him multiple times with no response. That was 14 days ago and he hasn't responded to any of my text. I have been very respectful and just want my money back for services not rendered.

I called four other appliance parts stores looking for a washing machine drain pump. No one had it…read morein stock. It could come in anywhere from one day to 3 weeks. Prices were $123 up to $187. I called All Appliance Parts and they had one in stock for $59. He said to bring in my old pump to test it. He said he didn't want to sell me something that I didn't need. He tested it right there and showed me the odd noise showing that the pump had failed. Not only did he have the right part, in stock, at the best price, he gave me a military discount on top of that. I got home and installed the new pump and it's working just fine. I just found my new favorite appliance parts store!

No frills place with a very knowledgeable friendly guy running the counter. Worth the drive to get…read morethe part. Thank you!

Corey and his team were great. They responded quickly and saw to our call even though it was the…read moreend of day Friday. They quickly repaired the dryer and, in concern for our safety said we should not run it u til someone cleaned out the vent. His concern for our safety was comforting. They were efficient and did a nice job of making sure the space was clean when they were done!

Best in the business very professional on time and reasonable pricing they was in and out and fixed…read moreeverything that was goin on with the appliances that we were having issues with.

We had Captain Appliance Repair come out to work on our dishwasher. They came by, assessed the…read moreissue, and gave us a fair price. The dishwasher is running like new, and the tech who fixed it was on time and professional. It's not fun when an appliance needs fixing, but these guys made the process easy. Thanks!

Just had Salem from Capitan out to look at a problem with food freezing in the fridge section. He…read moreexplained and offered solutions I can accomplish on my own. He did not try to upsell even though I would be a perfect target. If anything arises with an appliance I will definitely call Capitan.

Awesome! Showed up same day in Brownsburg and fixed my refrigerator - no part needed. Price was…read morevery reasonable. I will definitely call them again.

I can't recommend Hick's Appliance Repair enough! Their service was top-notch from start to finish…read more I had an issue with my refrigerator, and they were able to diagnose and fix it quickly even though it's an LG and has had problems others couldnt resolve in the past. Mike was professional, knowledgeable, and took the time to explain everything. Pricing was fair, and the service was fast and reliable.