On a MOM mission to get a replacement phone to since one was stolen. To have this happen for iPhone…read moreuser is so complex and complicated but it's a process that's possible. Eric was extremely helpful, informative and patient. He was able to settle my nerves and get me through the entire process. I'm very grateful for the 14-day return policy as well. The only process that is ridiculously lengthy is how long claims take to get you a replacement.

I went to the Apple Store at the plaza today for a repair of the back of my iPhone 17. The back of…read morethe phone had shattered. It is the day after Christmas so I already understood that there may be longer than normal wait times and I was fully prepared for that. I also didn't make an appointment online, so again I was understanding of the possible lengthy wait. When I got there, I showed the employee that checked me in the back of the phone and he saw it was clearly shattered. He told me the next available appointment with the technician to repair the phone is at 4:30 pm. It was 2:45 pm at that time. I decided to wait. I walked around the plaza until around 4:00 pm and then checked back in. Around 5:15 pm, the technician came over to look at the phone. He looked at my phone for about 5 minutes and then checked his schedule and said they don't have any availability today to repair my phone. My frustration is the fact that I thought that the initial appointment I made for 4:30 pm was for the technician to repair the phone. I did not know that the "greeter" puts you on one list and then the technician puts you on another. I did not know that the employees don't communicate when the appointment is made. So I waited nearly 3 hours for the technician to look at the phone for 5 minutes and then say he did not have time to repair it. I asked to speak with a manager just to share that it would be great if the greeter could've mentioned their process before I waited 3 hours. I was understanding the impression that the appointment at 4:30 would be for the technician to fix the phone, not for the technician to check his schedule and tell me if there was time. Had I known that the initial appointment would mean that I will also get on another list to wait and possibly not be seen at all, I would've made a different decision. I would've liked the opportunity to make an informed decision. I explained this to the "team lead," Brian. He was immediately very dismissive. He even at one point asked me "Well, what do you want me to do?" I've spent a ton of money with Apple and at this specific location. I was hoping Brian would be more understanding and acknowledge how their process could be frustrating. Instead, he was dismissive from the start before I could even explain to him the problem and condescending as I explained my concern and frustration. Again, I understand that the holiday season is a busy time and I was fully prepared to wait. I just didn't know that their process involved being on two separate lists and that there was a possibility I wouldn't be helped at all. I thought that when I got on the first list, that was my appointment to actually get the help I needed and get the phone fixed. I think that the check-in process could be a lot more transparent. At the very least, the team lead could've been more understanding and less condescending and dismissive. I don't plan to go to this location again.

I needed help with some software issues on my Macs. I contacted mac lifestyle for help and received…read morea quick response. I am not skilled in software. We set times connect convienient to work. MLS was very patient working through it with me. We were able to accomplish what I wanted. I was happy with the experience.

Jasmer was a huge help when I had moisture in my MacBook he looked up my model did all the research…read moreand voila it worked Thank you so much!

Great support, smart guys - know their stuff. I've been a hobbyist for a long time but have gotten…read moretoo lazy to do my own repairs / replacements. Fair, honest and come to you.

Called the guy and explained to him my issue and he was like yea we can fix it. He said maybe 3…read moredays he had it two weeks. Charged me 50 dollars knowing he had not fixed my product. Then tells me it is not normally what they do then why did you take my product and my 50 dollars. I'm very disappointed in this company and would never recommend to anyone

They built me a new computer for exactly what I needed. Very nice gentleman and located in…read moreWestport. Extremely satisfied with his work!

Remarkable service. Windows 10 laptop just stopped working. Scott diagnosed, cleaned bogus HP and…read moreBest Buy crap programs, installed a solid state drive, restored files, loaded several very useful utilities and made it, essentially a new laptop. I even called later with an office problem and he solved that within a few minutes. I had spent almost an hour with "Microsoft help" only to be told "yep, you've got a problem, but you'll have to pay us to fix it. Highly recommended. Reasonable prices.

Within two minutes of entering the door, my problem was solved and for a very reasonable price…read moreworking again. Definitely going back here for any future PC issues. My Dell notebook was not charging correctly. I walked into a large competitor earlier in the day to find there was a 39 minute wait to talk to someone... Direct Computer personnel were friendly and knowledgeable.

I just made a laptop purchase here and walked out extremely satisfied with my purchase and…read moreexperience. I have limited knowledge on computers and explained what my expectations and needs were. The guy helping me was beyond knowledgeable and had patience with me. Didn't try to talk me into something I didn't need or outside my budget. Wish I would got his name because he deserves to be recognized.

I received great service here! I brought my son's iPhone 11 in because the charging port failed…read more The technician had it repaired in about an hour. The phone is good as new and was done for a very reasonable price!! Thank you for doing a great job for us. I will make sure to send more business your way!!!

I went in because a friend of mine recommended I go to see if they could repair my iphone 12…read morescreen. They took care of it with in the hour( the damage was intense) and returned it back to me in working condition all of the other features where intact and without damage. Reasonable price good quality . Used hight quality materials ... Highly Recommended /Altamente Recomendado!