Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.

Our dryer stopped heating all of a sudden and we had not renewed our warranty with Whirlpool. We…read morecould not wait the 60 days for it to be activated so we enlisted Yelp! I put in some request for quotes and received a few back. Quality Masters was the first to respond and then also took time to message back and forth with me. I read their reviews, which we all good so we went with them. We were able to have them come and look at our dryer within a day. It was very easy to make the appointment, everything was done through text. The day of the appointment, they were running early. Our service technician, called and asked if he could come early. Luckily my husband was home so no issues. He was extremely professional and very helpful. He discovered our dryer was very full of lint (bad on our part) and the coils were bad. He was able to replace the coils, and suck as much lint out as he could. Unfortunately, they do not clean vents like that, but he was still able to help us some. He also made some suggestions as to what else needed to be done with the cleaning mostly. They do not take your payment there. They will email you the invoice. If you want to avoid a credit card processing fee, you can Zelle or Vinmo them the amount. I preferred the credit card and was willing to pay the processing fee. I thought overall the price they charged for the coils and cleaning, was very reasonable. We would definitely use them again, should we need something fixed.

I am so glad I have Big Mike repaired my 22 year old Sub-zero fridge. I got other quotes way too…read moreexpensive also need to wait for a long time for the parts. I would highly recommend this business to anyone who needs appliance repair. Great speedy service and very reasonable price. A true five star repairman.

Quick response time, amazing communication, easy system to pay!…read more My dryer stopped heating up and I assumed it was the heating element. Reached out on Yelp through the project section and messaged 6 placed. Big Mikes was the first to respond and had the appointment set within 20 mins. The service tech arrived on time, had the parts with him and was able to fix it on the spot. He was in and out within 10 mins. The diagnostic, parts and labor was around $230. According to Google, it can be anywhere between $150 and $350 so to me it was a good deal! Also, came with a 100 day warranty! Will def call again if needed. :)

I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

Tony came to my house because of a whirlpool refrigerator issue. He designated the problem right…read moreaway. Took the refrigerator apart in two minutes. I was highly impressed. He definitely knew what he was doing. Was very professional and responsive, got the part ordered and replaced it a week later And the price was pretty reasonable, I thought

Appliance USA Services Corp engaged in a pattern of deceptive and unfair business practices in…read moreconnection with the repair of my LG refrigerator. The company knowingly charged me over $800 for a compressor replacement that was covered under LG's 10-year compressor warranty -- a fact they deliberately concealed. The replacement compressor was defective, resulting in repeated failures over seven months. When I sought accountability, the company refused to provide documentation, concealed ownership information, and demanded an additional $500 to continue service. Specific Deceptive Practices: 1. Concealment of Manufacturer Warranty: Failed to disclose the LG 10-year compressor warranty, inducing payment for a service that should have been free. 2. Defective Workmanship: Installed a defective compressor that failed repeatedly within the company's own warranty period. 3. Failure to Honor Own Warranty: Demanded additional payment for repairs covered under the company's 90-day service warranty. 4. Refusal to Provide Documentation: Denied my right to receive invoices, repair records, and other documentation for services paid for. 5. Concealment of Ownership: Refused to identify the business owner, contrary to Florida law requiring disclosure of ownership for registered business entities. 6. Unconscionable Pricing: Effective rate of approximately $800/hour for labor, which is excessive and unconscionable. 7. Complete Non-Responsiveness: Ignored a formal certified demand letter, demonstrating a pattern of evading consumer accountability.

Doesn't call you back. Left a few messages and not even a peep from Vic. No bueno in my book.read more

We have used Vic's two times now. The first time, he was able to fix our refrigerator for $250…read moreafter another company had misdiagnosed the problem and wanted $1700 for a new compressor. Vic found the actual problem was not the compressor, but something much less expensive. Over a year later, the fridge still works great. The second time, he fixed our dryer. He quickly diagnosed the problem and not only fixed it, but thoroughly cleaned it, as well. Vic is honest and reasonably priced. Highly recommend!

Technician was knowledgeable. Arrived on time that was indicated. I am very pleased with the…read moreoutcome of this job

I called on 12/30/2022 and they came the same day. Waited for the parts until 1/02/2023 and now my…read moreoven is fixed. In 4 days !! Thanks to the technician Victor, courteous and professional knowledgeable. Ok

Contacted thru yelp and their response was quick. Technician came out and repaired my refrigerator…read morewithin a couple of hours. What a great guy, very personable, friendly and knowledgeable. He was VERY reasonably priced and I would definitely recommend him to anyone that needs an appliance repaired. I will definitely call him again if needed! Thank you Victor!

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Manny was polite, professional and extremely helpful. I was lucky to get a last minute appointment…read moreto fix my fridge which died overnight. His quick response and knowledgeable understanding saved a lot of food.

I sent out a message this morning and Emmanuel sent me a message and said he would be available…read morebetween 6pm-10pm. He arrived just before 6:30pm. Diagnosed the problem w/our Dryer within 20min & let us know we needed a new Thermostat & Heating Element. He finished the work in less than 30min and our Dryer is running Great! Emmanuel was Extremely Nice, Very Knowledgeable, and I would Highly Recommend Sanon! Thank you Emmanuel!

Called them out for a washing machine making a horrible noise. The guy was honest and told me it…read morewould cost more to fix than to replace. Appreciate the honesty instead of just taking my money.

They responded to my request for a part I needed for a refrigerator. When I called them, they told…read moreme they didn't sell parts for refrigerators, just refrigerators. So it was a waste of my time.