I will have a hard time ever frequenting this establishment again. I planned my husband's surprise 40th birthday party here and confirmed 3 times prior to the day the number of people. Arranging the party was simple and Carol was very helpful. On the night of the party, all of my guests (23 total with small children) arrived on time to be seated only to be told that they didn't have a table.
To make a long story short, the guests had to wait in the crowded entryway for 40 minutes before they were seated! The hostess was incredibly rude making comments loud enough for them to hear such as "I am so sick of them coming and asking how long this will be". No one during the wait apologized to my guests and they all told me how rude other staff was. They also put the entire party split up into different tables! What is the point of taking a reservation for a party if the people can't even sit together!??
I was at home waiting to bring my husband who was getting very irratable as he thought we were just going to dinner and he was getting upset at the time that had passed. This further ruined my mood.
My husband and I arrived at the restaurant a short time later and the poor waitress was struggling to help such a large table. A second one came a short time later. We did not get a salad or bread at this place until 8:15pm. This is ridiculous with small children to wait 1 hour and 15 minutes for food. When I went to see a different hostess (older lady) she just completely ignored me as I was standing there asking her for our salad and bread to be brought out. WOW! Unbelieveable. Although the food was awesome, a lot of the guests had to leave early as the kids were exhausted and unable to sit for that long. Another elderly guest had to leave as he has Parkinsons and was having difficulty sitting for that time period. Only about half of the invited people were able to stay for the cake. The biggest thing is that the waitress told me they compensated me with "free soda pitchers they were going to throw away anyway"- I kid you not- that was what was said! Don't get me wrong- both of my waitresses tried very hard to make up for the poor service but I guess I expected a little more to be done to correct the problem. A gift card for a future visits or a visit from the owner (who was there- my waitress told me!) would have been nice but he refused to come out and talk with me. No discount was given at all except for the "free soda" and speaking to the owner has done nothing for me. If you're willing to sacrifice even average service for good food- this is the place to go! read more