We lost our beloved mother / grandmother on Christmas night. I called and spoke with Billy. He is…read morean angel on earth. No pressure from him . He listened to what our family needed for our mother . I could not of asked for anyone better. When we arrived to the viewing the office staff was very respectful and welcoming . As simple as our viewing was it was so nice . My mother looked beautiful and at peace. We are so pleased how this company eased the pain. Thank you from the bottom of our hearts Rest In Peace E. Nutter

Ally, the funeral Arranger was very loving and sweet. When…read moremy mother-in-law passed away she handled the paperwork and the pick up process. We met with her soon after to get all the arrangements done and it was very easy and well explained. The process here at family funeral was very simple and not mind boggling, which was convenient. Thank you Ally very much, from me and my family. We are so beyond grateful. I highly recommend Family Funeral Chapel.

Richardson Peterson Funeral Home was an absolute pleasure to work with during a heavy and emotional…read moretime. From the very first phone call, Laura helped me navigate this unfamiliar and overwhelming process with ease. Her incredibly attentive, thorough, accommodating, warm, personable and compassionate demeanor made everything feel so calm and manageable. I especially appreciated how surprisingly responsive she was and that she was always so willing and eager to offer guidance or answer any of the many questions I had. We had to go into the funeral home on a few occasions and it was surprising for me to see that they were also serving other families at the same time- because the level of care they provide makes you feel like you are their only customer. On the day of our service, their entire team was very professional, warm, comforting, knowledgeable and eager to accommodate in any way possible and I am so grateful to all of them. It is clear that Laura- and the entire Richardson Peterson team, genuinely care about the families they serve and I cannot recommend them highly enough. Choose them to help you honor your loved one. You will be in wonderful hands.

If you are considering Richardson Peterson/Deco Familia after a major and sudden loss, my advice is…read moreuncomplicated: go somewhere else. My wife and I came here after losing our pregnancy at 13 weeks. We were devastated. The hospital explained that having the remains cremated and returned to us required arrangements through a funeral home. We wanted to bring our loss home and begin moving forward. Grief, it turns out, involves a surprising amount of administration. Forms. Phone calls. Authorizations. Prices. Appointments. And, in our case, an apparently reserved chair. I found Richardson Peterson because they advertised 24/7 availability. I called the evening of July 23 and discovered that "available 24/7" meant reaching a third-party call handler, who took my information and connected me with Laura Galicia. We made an appointment for the following day. Even arriving was confusing: multiple doors, a locked entrance, a doorbell, and no clear indication of what a grieving family standing outside is supposed to do. This would be a petty complaint about a dry cleaner. A funeral home is different. Eventually we were let inside and seated at a small round table with four chairs. I sat down and was told I needed to move. It was "Laura's seat." At a round table. With four chairs. Laura herself was not occupying Laura's Seat because Laura was late. She would be late again. When Laura arrived, we went through the arrangements before she returned with our quote: $900. My wife and I looked at each other. We had researched what this might cost, and $900 was considerably more than expected. We explained that this was our first quote and we needed to compare prices. Laura told us she would hate for us to have to drive around getting quotes during such a trying time. Then $900 became $500. Same cremation. Same remains. Same funeral home. Same round table. The only material fact that had changed was that we said we might leave. Four hundred dollars disappeared. A 44% reduction. There may be some perfectly ordinary explanation for how a service presented to two grieving parents as costing $900 can, within the same conversation, cost $500 once they mention comparison shopping. Nobody provided that explanation to us. During the same meeting, Laura mentioned two nonprofits that might help and promised to follow up. She didn't. I called for an update, then had to call again. On the second call, Laura started giving me information we'd already discussed about the first nonprofit, and I had to remind her that we were waiting on the second. Eventually we learned neither could help. This became the operating procedure: if we wanted information, we had to obtain it ourselves. Between August 6 and August 18 alone, I placed five calls seeking updates. Three emails went unanswered, including one sent by Jerry, another employee, trying to help us get an answer. I even started calling Kaiser because surely some hospital bureaucracy must explain why we knew so little. It didn't. On August 14, I called Richardson Peterson again and reached Laura. I asked for an update. During the conversation she informed me, almost in passing, to the effect of: Oh, yes, we have the remains. We can send them for cremation early next week. This required a moment to process. They had the remains. Richardson Peterson knew they had them. We did not know they had them. Nobody had called. Nobody had emailed. After all the attempts to get an update, the only reason I learned that the funeral home had received the remains from our pregnancy loss was because, once again, I called them. We made an appointment for August 15 to make payment so the process could continue. We arrived. Laura did not. She wasn't even on the premises. This was our second scheduled appointment with Laura and the second time our appointment apparently occupied a more theoretical place on her schedule than on ours. Thankfully, Jerry was there. He took our payment and eventually became our point person. To be fair, Jerry actually tried to help. He emailed on our behalf, stepped in when Laura wasn't there, and on August 28, he was finally the person who called to say the cremated remains were ready. We brought them home the following day. There are businesses where disorganization is irritating. There are businesses where questionable pricing leaves a bad taste in your mouth. A funeral home does not have the luxury of behaving like an ordinary badly run business. My wife just wanted to grieve, bring our loss home, and move forward. Instead, we had to manage the funeral home while trying to manage our grief. This experience made an already devastating situation unnecessarily harder. I would not trust Richardson Peterson/Deco Familia with something this important again.

I've lost two loved ones in the past 7 months. For my grandmas passing which was first we went with…read morePreciado and I will not forget how attentive, empathetic, and kind the staff was towards my mother during this difficult time. They were not pushy and were transparent with the costs and during the service Rayna was incredible. I saw her check in multiple times to make sure my mom and aunts had everything they needed. She also spends time to give prayers and words of comfort to the family. I requested if she could be there during the service for my father recently and again I am very pleased we chose Preciado again. Yesenia was great to work with there was also another man I spoke to which was great but I forgot to ask for his name. Thank you again to Rayna for treating me and my sisters with care and for taking care of all of the details during the service.

I highly recommend this funeral home they did an excellent job taking care if everything I had my…read moregrandmas and recently my fathers funeral and Reyna was very helpful with everything she was just amazing. Very grateful we got her both times!

There are no words to truly express how grateful our family is to everyone at Fontana Mortuary…read more Losing our mother has been the most heartbreaking experience of our lives, but from the moment we walked through your doors, you treated us with such compassion, kindness, and respect. We want to extend our deepest thanks to Lorena,Angeles, and Maysoyl For guiding us through every step of the process with patience and care. During a time when we were overwhelmed with grief, you took the time to explain everything clearly, answered every question, and made sure every detail was handled with dignity and professionalism. You didn't just help us plan a service--you helped carry a burden that felt impossible. Your genuine compassion, thoughtful guidance, and unwavering support gave our family comfort during our darkest days. We truly felt that our mother was honored with the love and respect she deserved. From the bottom of our hearts, thank you for treating our family as if we were your own. We will never forget your kindness, your dedication, and the peace you brought us during such a difficult time. We are forever grateful. With sincere appreciation, The family of Silvia Amezcua

When my son was killed we were out of state on family vacation. I had to come home without my son…read moreand plan a funeral. When we first began looking the first thing I knew I needed was space. It was days after the state lifted the mask mandate and places were still not allowing a large gathering. Forest Lawn was allowing us max 40 people after my good friend made a call and told me they were allowing my capacity here at Fontana Mortuary, my sister was able to set up an appointment. When I first stepped foot back into the mortuary now ran by new owners and this time for my own child I was so overwhelmed, broken and didn't know what to expect. Andy welcomed us in, sat us all down and introduced us to Lorena. Lorena immediately became my favorite person just by her compassion, by hearing my sons story by being a MOTHER above all else. Finally someone who understands. She ran through everything step by step, she gave us a tour, she answered all of our questions and then helped us prepare our service. Now through the week my son was still out of state due to his autopsy and waiting for permits to fly him home. Anxious for the day he flew into Ontario airport, I had asked her if she would mind my husband and I meeting up to follow them back to the mortuary once he arrives you know for my reassurance that he's here, that he's home. She said "absolutely" and we did...she allowed me to meet her, we followed her back and just got out and hugged her for giving us that peace and went about our way. The day before the service we had an appointment to prepare my son, Lorena, Jessica and Andy were so amazing, so patient and helped us get him looking so sharp. If it wasn't for the little moments like these I don't know how I would've gotten through this. Especially dealing with two completely different funeral homes and so many different people Lorena and Jessica made me feel like my son was THEIR FAMILY. The day of the service was amazing, I received so many compliments on what a beautiful service it was. Lorena drove my son home and we rode in motorcade exactly how I wanted it. Everything was a breeze. I loved my experience here given the circumstance of loosing my baby boy I'm so thankful for the group of people who helped me in my darkest time. Xoxo Familia Contreras

I would like to thank Colton funeral home their entire staff was amazing! When my father passed…read moreaway unexpectedly I reached out to LLuvia on a weekend and she was quick to meet me the following day which was on a Sunday. To help me prioritize everything that was needed to be able to transfer my father's body to Mexico. They handled all the paperwork from the Mexican constant part to whatever was needed to transport my father's body. Without their help this process, I would say would've been a challenging endeavor plus trying to grief at the same time, this would have been impossible for me to take care of myself. LLuvia had mention this would take two weeks for my father's body to be transferred and she was right two weeks later my father arrived to Mexico without a problem with no issues. Thank you so much for all your help during this difficult time for our family. We will definitely keep your number if this type of service is ever needed again.

First, I was overcharged $100 for flowers and sales tax, but transaction was later corrected after…read moreI brought it to their attention. Secondly, the hearse carrying our mother in her casket was an hour late in July weather. This one hour caused my family to lose the one hour we had planned to use to decorate the banquet room for the reception after the graveside service. All six pallbearers with black, long-sleeved tops, pants and ties were told to be at the cemetery 30 minutes before the service began, so they had to wait 90 minutes before the service actually started in hot weather!

This place is fabulous if you sadly need them when a loved one passes. They are honest and…read moretransparent about fees and services. No bait and switch. I was a mess when I went to them initially. Gracie was so sweet and gentle with me. I will never forget her patience and gentleness when I made my arrangements. I went to the Upland location, but all locations seem to have the same values. If you need a cremation or funeral, want to donate your body to science, or any services they offer, this is where you want to go. Seriously - call them!

My main reason for writing this review is to hopefully save someone else the grief and aggravation…read moreof dealing specifically with the Inland Memorial Funeral Care 219 n Euclid Upland location. This place has been absolutely awful to deal with, and what was already the hardest time of my life was made even more stressful because of them. I unexpectedly lost my partner after more than 30 years of marriage. There was incorrect information put on the death certificate, and trying to get it corrected was a nightmare. The Inland Memorial Upland location is nearly impossible to get a hold of. I called over and over with no answer and rarely heard back. I eventually had to start calling their other locations just to find someone who would help me. My partner's remains were ready to be picked up and nobody called me. I was the one who had to call and find out they were ready. When I asked why no one had notified me, I was told they were busy. Then the death certificate arrived, which was supposed to be the corrected one, and the same thing happened. Nobody called. I called them and was told, "Oh yeah, we have it here." When I asked why I wasn't notified, once again I was told they were busy. To make matters worse, the certificate STILL wasn't correct. I finally went back to the Upland location in person and spoke with Cesia, who I had already spoken with more than once about this. I explained that I was still dealing with the same issue after everything I had already gone through trying to get it corrected. Her response was, "You have to understand people make mistakes. I'm busy." Of course people make mistakes, but "we're busy" seems to be the excuse for everything at this location. I shouldn't have to chase down a funeral home to find out my partner's remains are ready, find out a death certificate has arrived, or get their mistakes corrected. Every interaction I've had with Cesia has been unpleasant. She is rude, dry and dismissive. When you ask questions, she sounds annoyed and like she doesn't want to be bothered. After reading other reviews and seeing other people mention Cesia by name and describe similar experiences, it's clear I'm not the only person who has experienced this type of treatment. I do want to make it clear that my experience was not the same with everyone at Inland Memorial. Kelly, who works at a different location, was amazing. Out of all the locations I called, she seemed to be the only person I could consistently get a hold of. She never gave me an attitude and was genuinely willing to help. Julie, the supervisor, was also great. She contacted me to resolve the issue before I even had the chance to call her, and she personally delivered the corrected death certificate to my home. I truly appreciated both Julie and Kelly because they showed me the communication and compassion that I should have received from the beginning. My problem is specifically with the Inland Memorial Upland location and the way things were handled there. They are impossible to get a hold of, they don't communicate, and I constantly felt like I had to chase them for information. I am already trying to figure out how to move forward after unexpectedly losing the person I was married to for more than 30 years. The last thing I should have had to do was spend this time chasing down a funeral home. If this review saves even one grieving family from going through the additional stress and aggravation I experienced with the Inland Memorial Funeral Care Upland location, then it was worth writing.

We had a respectable and nice experience. My bil passed and emotions were high for what was to be…read moredone for the funeral arrangements. Able from Legacy helped make the heightened emotions manageable. Most importantly, Able made sure that my sister was given the respect and consideration she needed to decide the services. We had an open casket Rosary and a really nice mass. Able made sure that both events went smoothly. Thank you for making such a difficult time easier to handle.

Able was our go to person here and he took care of everything and kept us posted on what the next…read morestep was. Please give Legacy the opportunity to help you...Pam C.

Thank you so much for all your help with my grand mother. U were so helpful kind. Thank so so much.read more

Helpful and attention to detail. Very understanding and considerate of families when they need it…read morethe most. Thank you!