Me and my mom went to visit our grandma and noticed that her headstone was sunken and partially flooded . Cesar was so nice and helpful . He went above and beyond raising my grandmas headstone and fixing the flooding issue. He cleaned her headstone and left it very nice . Thank you so much Cesar god bless you. read more

Do not purchase burial packages or pre-need services without a thorough review of the terms. Our experience has been extremely disappointing. My mother purchased her burial plot and later began paying for pre-arranged services. However, the details of what was included were never clearly explained. When it came time to complete payment, we encountered significant confusion because the original information provided about the payment plan was inaccurate. Years later, we were contacted and informed that an additional $6,000 was required for the opening and closing of the burial plot--an expense that had not been clearly disclosed at the time of purchase. It appears that additional charges continue to surface over time for services we believed were already covered. Overall, the process has lacked transparency and has created unnecessary financial and emotional stress. This experience reflects poorly on the business practices involved, as it feels as though the focus has been on generating additional charges rather than providing clear and honest service. I need a response I will go ahead and file a complaint if needed and report misleading or deceptive practices to the California Cemetery and Funeral Bureau or the Better Business Bureau or will Consider legal review. read more

I'm buying a burial lot here. I didn't research or compare prices. :(. Don't do that ;) I think it's Fairly priced overall, don't regret buying in payments. Request exactly what you want & need at the time of buying, and read what you're getting for your bucks, take your time no one rushes you anyway. If you got to sleep on it... Do it! This resting place offers many options and it's open to all. Has many sized chapels and viewing rooms. It's growing fast. I love how the groundkeepers hustle to keep it green and very clean. read more

Montecito Memorial Park and Mortuary - Rest in Peace my Beloved Mother - Funeral Services & Cemeteries Near Me - Colton, California

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**Review of Montecito Memorial Park & Mortuary** My family and I went through an extremely upsetting and humiliating experience during my beloved mother's burial service at Montecito Memorial Park & Mortuary. What should have been a peaceful farewell turned into a painful situation that left us devastated. During the entombment process at Our Lady Queen of Peace, the service was suddenly stopped by staff, and we were told that my mother could not be placed in her chosen crypt because she was in a wooden casket. This information was given to us only *at the very last moment*, in front of all our friends and family, causing confusion, embarrassment, and deep emotional distress. We were shocked that this issue was not addressed sooner, especially since the mortuary had an entire month to review the contract, check the mausoleum requirements, and notify us if there was any problem. Receiving this information during the service itself felt incredibly unprofessional and disrespectful. Because of this last-minute interruption, my mother's entombment could not be completed, and she had to be taken back into storage while our family tried to figure out what to do next--either bury her in the ground as she did not wished, or purchase a different casket that met the mausoleum's requirements. Being forced to make such a difficult decision under emotional pressure was very painful. I believe Dignity Memorial needs to better train and educate its staff to prevent something like this from ever happening to another family. No grieving family should have to endure this kind of distress on the day they are saying their final goodbye. I do not recommend this cemetery to no one. No staff member ever called to apologize for the incomplete service or the mistake of Mr. Patrick Martin. read more

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So terribly disappointed, month after month we come to visit our lived ones to find them and others under pine needles, derby and mud, I am under the impression I n that the grounds company are not taking care of this area because it is an older area, which is unacceptable that we do not respect those who are gone My mother passed and her flowers that were layed on her headstone are still there, dead, dry and disgusting, I even moved them to the side and yet today, February 13 they are still there, I've placed a complaint each moth to have them removed and yet here they are again! read more

I recently worked with Zak at Montecito Memorial Park for preplanning arrangements for my parents, and I'm so grateful for the peace of mind he provided throughout the process. I never knew it was possible to transfer cemetery property until Zak explained all the options to us. He made what seemed like a complicated situation incredibly manageable and was patient, compassionate, and always professional. Thanks to Zak's guidance, we found a beautiful cremation property near the waterfall in the cremation garden. It's such a serene and lovely spot, and I feel so relieved knowing my parents will eventually rest in a place that's both beautiful and cared for by genuinely kind people. Zak went above and beyond, making sure we understood everything and offering support every step of the way! read more

I've had many shares of attending services here. I like the fact that you can just walk on the grounds any time to visit a loved one since it's not a gated park. Although cars can't go in the gate after business hours , you can just park car outside the gate by the curbside and walk on the grounds. Today's visit was with good friends whose son passed 6 years ago. We brought him flowers to commemorate his birthday. read more

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Today I came to visit my uncle Harry and his headstone was covered in dirt and mud I was trying to remove the dirt but was struggling a kind young man named Daniel stopped and asked if I needed help, he uncovered my uncle's headstone and cleaned and polished it. I really appreciate it and I wanted to thank him and monicito for his great work. read more

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This is meant to give others a second thought before purchasing a plot at this cemetery. They promise you everything, but once your loved one is buried, the experience becomes extremely distressing. The staff is not properly trained to inform or guide grieving families through their rules and regulations. An incident occurred when we decorated my father's gravesite with Christmas decorations, and everything was thrown away without notice. My family spoke with multiple employees, and the only response we received was, "Sorry, you were given a packet and should have read it." This response showed a complete lack of empathy and understanding for what grieving families are going through emotionally and mentally. When my sister expressed that we were never clearly informed, we were told we should have checked the gates or looked online. How are grieving families supposed to know to do this if no one explains it to them? Or at least make it a point to say please review the packet as our rules and calendars are there! No mention of it whatsoever The management has become desensitized to the needs of families in mourning. The manager, Janet, told my sister that she has to take care of 90,000 families and that it is the families' responsibility to go back and review the rules. This lack of compassion and professionalism is unacceptable, especially during such a painful time. Do not use this place. It is unprofessional, insensitive, and adds unnecessary stress to families who are already grieving. Stay away from this horrible place. read more

I DO NOT recommend Montecito Memorial Park. During one of the most painful times of my life, after my father's passing, Montecito threw away all of our Christmas décor from his gravesite including crosses and then blamed us by saying we were "supposed to read the packet." Let that sink in. When you are actively grieving, overwhelmed, and trusting professionals to guide you, you are handed a large folder with no verbal explanation and later told you should have read it." That is not compassion. That is not dignity. That is not acceptable. They later admitted that the person who coordinated our arrangements should have verbally informed us about décor removal policies but by then, our personal and sentimental items were already gone. An apology does not replace what was taken, nor does it excuse the lack of care. What makes this worse: They now state you cannot place anything other than flowers unless it is a holiday You pay thousands of dollars to lay your loved one to rest here, yet they still want to control even how you honor them They advertise sections for Catholic families, yet they discarded crosses without notice Throwing away religious items without proper communication is deeply disturbing and disrespectful. Whether you are Catholic or not, crosses are sacred to many families, and the way this was handled shows a complete lack of sensitivity and awareness. This place operates more like a rule-driven business than a memorial park meant to honor the dead and support the living. Grieving families deserve clear communication, compassion, and respect, not blame after the fact. If you are considering Montecito Memorial Park, please think twice. Ask very specific questions. Get everything in writing. And do not assume they will treat your loved one's space with care read more

No surprise that the reviews here are less than stellar. I recently had a loved one buried at this cemetery--part of a dual burial--otherwise, I would have chosen to go elsewhere. I was initially quoted a price at the end of December and informed that rates would increase in January. Since we had an invoice, I assumed the original price would be honored, especially since the $2,000+ price hike applied to the property, which we already owned as part of the dual burial. However, I was later informed the hike would apply and had to go back and forth with management, making numerous phone calls to fight for the original amount. While they did eventually honor the original quoted price, it was not without unnecessary hassle and frustration. The process for updating the headstone was another ordeal. I was told early on that we needed to order a completely new one and from the beginning, we made it clear that we wanted the new headstone to match the original as closely as possible, including dual names and dual photos. Our coordinator even mentioned they would need to swap out the type of photo to a tiled version per new guidelines. Given this, I naturally assumed the final price would include the cost of the photo. Months later--after waiting over two weeks post-burial just to get any information about the headstone process--I was suddenly told the photo wasn't included, and when I raised concerns, the response was simply, "You signed the contract." To make matters worse, even though I, the daughter, paid for the entire service, was told I am not allowed to make any decisions regarding the headstone without the next of kin present--well except, of course, when it comes to handing over my credit card for payment. Overall, the communication throughout this process has been lacking, and I feel taken advantage of during an already difficult time. I would not recommend this cemetery to anyone looking for a compassionate or transparent experience. read more

Big papa, Big momma, Loretta, now eulogizing Uncle Marshal it's a very personal, heartfelt day today to experience for our family. Services have always been with respect and dignity. The quality of service from beginning to end is fulfilled. The value meets the services, quality one receives. Grounds are green, lush and beautiful. Well taken care of. May each one, and all, rest in peace with the Lord. read more

Being that this place is pretty decent, it is so stupid, that they close the doors to the chapel, as they have viewings and the route to enter to the right chapel is always close. So we have to turn back to Washington and wait for 20-25 minutes for a 1 mile drive (do to the streets tráfic). We are from the Palm Springs Area, and the rain today did not help either This is an inconvenience, as there no one available to give you directions as Waze doesn't tell you the gates are close. read more

The gate was closed I'm trying to visit my mother and I called the office and some guy name Bryan was so rude and ignored me plz if you work here respect the feelings of one another Im gonna talk to headquarters this not right read more

This is the worst funeral home I have encountered in terms of communications and services. There were no follow up from their staffs once the funeral services are over to fix unresolved issues. My mom was buried on 1/31/2025 and my dad was buried on 5/5/2025. Their burial plots still does not have any marker/headstone. We have been dealing with Ashley for over one year now to get my parents headstones in place. I don't understand how this is so complicated for a funeral home not to follow up. I told them multiple times since last summer to email me if they needed any signatures /paperworks to obtain the markers/headstone for my parents since I live out of town. Their excuses was that they sent the email to my oldest brother. I told them my oldest brother is frequently out of the country and he told them he has authorized me to be the spokesperson. I spoke to Montecito staffs multiple times trying to get the headstones placed at my parents burial sites. I spoke to Ashley on 10/29/25. At that time she assured me all the paperworks has been completed/signed. We need to wait up to 8 weeks for the headstones to be completed. Well I visited my parents burial sites on Christmas Day and still there were no headstones. This is unacceptable to wait over one year to get headstones for my parents burial sites. Today I had to speak to their director who stated "Sorry there was a miscommunication and now we can make sure your parents' headstones will be completed." I asked them why no one call me if some of the paperworks were not completed after our October conversation. Their excuse was we emailed your oldest brother and there were no response from him. I reminded them my oldest brother informed them to contact me back in October. They never followed up with me. They did not takes any responsibility for the delays. Be aware of this funeral home especially with the poor communications and services once the funeral services are over for your family members. read more

My grandpa recently passed away on January 5th, 2024 and my family had pre-arranged plans from 2017. When it came time to make arrangements, they somehow "LOST" documentation that the urns were paid for. When my grandma tried to tell them it was already paid for (keep in mind she lost her husband of 45 years) they INSISTED that she didn't. They even typed in her name and social security to "prove" she didn't prepay. They made it seem like we were trying to scam them like they hadn't been collected money monthly. The only way we could solve the issue is by US finding the paperwork. We spent over four days searching high and low to find documents while scheduling my grandpa's services. Once we found proof, they didn't apologize and said it was "up to their insurance" if they would honor the contract. What happened to proof of our contract and how many peoples contract have the "lost"? THEY COLLECTED THE MONEY!! But decided to leave it up to their insurance to determine if they would cover the cost?!? On top of that they misspelled January on my grandpas urn and we didn't notice until the day of the service. When we went down to the office the FEMALE MEXICAN MANAGER HAD THE NERVE TO BLAME US FOR NOT SEEING IT WHEN WE PICKED IT UP!She was so disrespectful to my grandma and constantly blamed us. We had to reschedule the services and all my family had to leave back to Mexico. The worst part is my grandma asked for free flowers for all the problems they gave us and the manager said absolutely. The day of my grandpas service they were not there. We pay them to know how to spell the months of the year and be compassionate. I can't remember the managers name, but I'm finally done healing over my grandpas death and plan on holding this cemetery accountable. read more

Montecito Memorial Park and Mortuary - Misspelled January and blamed family for it - Funeral Services & Cemeteries Near Me - Colton, California

This week we had our family member services there at MM.. and the lady attendant was very rude with our family members when they ask question. The woman who should've been helping us with our Grief was extremely RUDE.. a few family member who speak very little English had ask her question and instead of her being helpful she was annoyed by the info they asked.. I will NOT recommend this place read more

I was at my husbands grave site and the are needed the grass cut, a gentleman came over and said he would trim the area for me,he was so nice and had such kind words, thank you so much Oscar Sanchez you truly made my visit easier. read more

Updating my rating to 3 stars. Spoke to Yeimi regarding my previously written 1 star experience and she was able to alleviate some of the issues I had with Montecito. I'm hoping that my feedback results in improved services for their future customers. read more

I would think twice about using this cemetery as we are completely shocked on how they have not maintained the ground here. A lot of headstones you can't even see and have dirt covering them. WTF!!!???!!! it is very sad that you pay for continued upkeep, and they do not even do the upkeep here at all. We were shocked and saddened. read more

Montecito Memorial Park and Mortuary - Crappy maintenance at this cemetery. They should be ashamed of themselves. Take your money then let the place go to crap. - Funeral Services & Cemeteries Near Me - Colton, California

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I recently had my father buried there, the next day after his burial this is how his sight looked. We took my father mariachi and they only allowed us to play 1 song. After the one song they didn't want us there anymore. We called and complained and didn't even apologize. My mother left a vase and its missing. I highly DO NOT recommend this place. read more

Montecito Memorial Park and Mortuary - His sight - Funeral Services & Cemeteries Near Me - Colton, California

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I have argued & complained about my Mom's Headstone (and others all around her) for nearly 4 years! Then in June the Headstone had sunk/tipped in ground. UNACCEPTABLE! Needless to say I was livid. They were sending someone down to fix it. I trusted they did/would as they said. I went back yesterday to visit. It appeared that it had an attempt to be fixed but it obviously was not done properly so was thinking again. As I sat there growing more angry I called the office instead of driving up there this time and told them they better send somebody down there to fix it while I was waiting. Lily the office manager came and was sympathetic to my anger and concern and she had Carlos a groundskeeper come. Let me tell you Carlos got the job done perfectly. I was so pleased I took his picture in front of my mother's headstone to show what a great job he did. He went the extra step and even polished the headstone. Thank you Carlos and Lily for following through. read more

Montecito Memorial Park and Mortuary - Placed level, then he proceeded to clean & polish - Funeral Services & Cemeteries Near Me - Colton, California

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I would like to take a minute to think Montecito Memorial Park My mom recently passed, and Patrick and Antoinette the service funeral coordinators were amazing. They were carrying compassionate, and so helpful explained everything to us which made it easier for myself and my brother's sister could decide on what type of funeral service we would like the experience was great with them. I definitely recommend this funeral home and would definitely go back to them again. Thank you, Patrick and Antoinette for your amazing compassionate heart. Have a blessed day. read more

I am in the process of planning my baby boys 1 year of life celebration and as a Mexican American it is in our CULTURE and our TRADITION to bring serenata to our loved ones whom have passed away. During his funeral services I was able to have serenata for his burial, but today I got a call that I am not allowed to bring serenata to my son for his 1year of life celebration and has broke my heart into a million of pieces! I do not understand why issues with other families (which is the excuse I received by one of their staff members) has to do with my baby, myself, and my family. The staff member that I spoke to said this was coming from Jessica Sandoval which I was told is the manager at Montecito memorial park!!!! It is truly unfair and just heart breaking!!!! read more

Really clean compared to surrounding cemeteries , every-time I go see my bf his plot is clean , trash cans always empty ( unlike others )

Located on the Barton Rd. Plenty of parking along the gravesites. Came to leave flowers for my parents and grandparents graves for Valentine's Day. Noticed a groundskeeper preparing another spot for a funeral. It was clear and cold day when we arrived. This is definitely beautiful for their resting place. read more

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Flower was delivered for the funeral, but the mortuary did not give the card written from the sender to the family. They do not apologize for their mistake. Terrible ! read more

I have a family member recently buried here at montecito. The day of the services they were so unhelpful with the video and they were unable to play it. Their video system is so outdated. they also didn't have a child size lowering assist device and dropped my loved one. It has been a few months since our loved one has been buried and the grass is still unkept. the landscapers don't cut the grass but they sure do come around and throw away all belongings. Today they went around and threw away bags and bags of loved one's belongings. All of a sudden they do not allow any decorations. read more

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Montecito wad professional and helped in our time of grief. This cemetery is calm and well maintained.

I would like to recognize and commend Mr. Patrick Martin who went above and beyond for us. The vase on my parents' gravesite was broken and my cousin brought it to Patrick's attention. He attended to the issue right away, and twice had to get tools to remove the old vase and replace it with a brand new one. Ground personnel came to us and saw Patrick trying to get the old vase out and told Patrick he did not have to leave his office to do it. Patrick just smiled and continued to the work of getting the vase out. He also dug the soil inside the hole and pulled the grass around the vase to make the area look nice. He then looked at the two headstones, and said they would be leveled and raised. He was incredibly courteous, patient and professional and he exceeded the scope of his responsibilities to help us. We are very grateful to Patrick! read more

For the second time in a month we came to visit our loved ones to find burro shit everywhere! Not only does it seem they don't mow or clean headstones (some are buried in mud) but despite complaints don't clean the lovely gifts left behind by the wild burros. read more

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My daughter went to Montecito to visit her twin sisters. She had called and said the vases were broken and hard to remove. I called in, and not even 5 minutes Patrick came out and not only came out to take care of our situation (and more), but he also cleaned up 5 more plots around. Now, if that is not a star employee, then he should be. Patrick, I hope you have a blessed day, and thank you for making our day so much easier. read more

Montecito Memorial Park and Mortuary - Funeral Services & Cemeteries Near Me - Colton, California

Horrible. Whatever you do, choose another place to lay your loved ones to rest. THEY ONLY CARE ABOUT YOUR MONEY. We buried my mom here 2 years ago, and we were told we'd be able to decorate however we wanted. The workers complain that our decorations don't allow them to clean, they don't even clean the areas!! they do such a lazy job. One day they decided they wanted to throw away peoples decorations !! They picked and chose what they wanted to throw away. Now i came today to find my MOMS STONE SCRATCHED UP!!! HORRIBLE! and this is NOT the first time i see this happen!! The most they will do is apologize, they lack in taking accountability for the damages they do. FIND SOMEWHERE ELSE ! I REGRET burying my mommy here ! read more

This is an update to my review from 4 months ago! I called and left messages for the Manager and even went in to see if I could get help with my brothers headstone! Management responds on Yelp but don't expect them to call you or to resolve your issue! My Brother passed in December 2021. How long does it take to get a headstone you've already paid for in full! This is how Montecito will treat your family and your loved one when you buy in advance! BUYER BEWARE! read more

Montecito Memorial Park and Mortuary - This is my review from 4 months ago! Still no call from the Manager! - Funeral Services & Cemeteries Near Me - Colton, California

I want to take this moment to recognize Carlos, one of the groundskeepers. On two separate occasions, I needed assistance, and Carlos happened to be nearby. He not only helped with what I needed but did so with genuine pleasure. He could have easily said he was busy but instead replied, "I'll be over in just a few." Carlos also offered a few words of encouragement, recognizing that I was struggling with the loss of my loved one. Thank you, Carlos--you are truly an angel. read more

I i was in the big chapel at montecito. Cemetery february twenty first. The service was supposed to start at one p m. We had two hundred people and no place to set for over an hour. Montecito had double booked the chapel. It was so frustrating, they wouldn't even let us set in an available room that had chairs. The staff was no help at all. They seemed bothered that we were even there. read more

Our father recently passed away and he was buried with our mom at Montecito. I've been coming here for 19yrs, as our mother passed when I was 18 and our father just passed, I'm now 38. Both died too soon and on the younger side. I wanted to share a perspective from someone who has been visiting the park since a young age till currently and very frequently. Always putting flowers and cleaning the headstone. With that being said, myself, my brother, and our family would like to share our deep gratitude and appreciation to several staff members! With our fathers funeral service preparation and everything - thank you to Olga for all of your help and coordination throughout the entire process. Truly, we appreciate it! Lake, thank you for all of your help during the viewing funeral. Your energy, smile, and laughter really helped during such a difficult time. You made us laugh and smile, I thank you, we thank you! Nancy, thank you too for all your help and coordination with Lake during the services. You too, so sweet, and you and Lake work very well together. You made us laugh too. We thank you! Carlos (groundskeeper), what can I say, accept thank you!!!!! You fixed our flower pots which were put back in crooked and it looked bad. It bothered myself and my brother, badly. After staring and visiting your moms gravesite for 19yrs and to have your dad buried, then to show up the next day after the funeral to see things put back not the best and the headstone not straight no more it was sad. Carlos came in and helped make everything look better along with help from Teo. I won't forget that he went out of his way to help fix the issue and make it better for us. We are sincerely thankful for him, his attention to detail, thoughtfulness and overall just niceness. Truly, so thankful for him. DJ (grounds mgr), thank you as well for your kindness and also taking care of the missing flower pots we had originally. Your always nice and wave when I see you. Thank you. To all of you mentioned above and to those who may have helped us with our fathers funeral and processes but we may not have had a direct chance to meet you... Our family, and my brother and I, would like to sincerely thank you all from the bottom of our hearts. On behalf of our father and mother, we know they would also like to thank you!! You may have only talked to us a few times, helped us a few times, and we may never cross paths again (unless you guys drive or walk by when I'm putting flowers in the weekend :) ) but please know it just took your kindness and help which have forever impacted my family. You all will never be forgotten, those memories, our interactions, they will stay with us forever. We thank you!! You are apart of our 2nd home, Montecito. Part of our parents and our lives. Love the Robledo & Soto Families See you all around! Forever grateful! read more

Montecito Memorial Park and Mortuary - Thank you Carlos!!!!! And Teo for helping Carlos and us fix some issues. We appreciate you both! Forever & won't forget it! - Funeral Services & Cemeteries Near Me - Colton, California

Hello, the reason for this message is to inform you THE LACK OF EMPATHY, professionalism and respect of the Montecito Memorial Park staff as i lost a loved one and was in need of a funeral service. i will remain my loved one's name anonymous. I did not appreciate how I was treated by walking in and getting information. to walk in and be told that I'm no one and cannot be talked to and then be told ...I WILL GET TO IT WHEN I CAN! excuse me but I lost a family member seeking help not an attitude and no SYMPATHY. I wasn't given a sorry for your loss but merely attitude and a handful of disgrace. HILDA'S attitude there needs to change like yesterday because if I was treated that way, I can only imagine how she treats others, gets away with it and still working there. to be that heartless and rude. I did call corporate, but they are as bad as she is got no help. I am not the one who does reviews on yelp, but if Hilda continuous to carry on the way she is doing I can and will escalate this matter! she can also carry herself a little more presentable. read more

Planning a funeral during normal circumstances is incredibly difficult. Imagine during COVID-19? My father didn't die due to the virus but due to his medical team at Kaiser in Redlands and Riverside failing him. We had 3 days to select his resting place, casket and the works. However, his funeral was out nearly two weeks out because of how incredibly busy they were. Families didn't get the normal experience. We were limited to a lot and still had to pay absorbent fee's. No wake, just the viewing for the grieving family limited to 12 people. Open casket. Streamed live. Outdoor was closed casket and we were being rushed despite the hour promised to the family. I, being selfish made certain my father was respected accordingly to our heritage and religious belief. My father was prepared and just as handsome as he was. In his favorite suit. He lays under a tree that provides just enough shade and allows rays of sun to stream through. The employees lack communication. You need to be on your A game with them. Read the contract closely. I learned something from another grieving family that they ordered the same casket as provided in their bundle from Costco Online for more the half the price off. The groundskeeper do a wonderful job with keeping the property lush green. We miss you, daddy. read more

The review is for Regina Flores. She took care of me and my family during our difficult time. Our services were on 05/22/2024. She went above and beyond to make sure our family was comfortable and well taken care of during our services. She took the time to meet and get to know the family. Very grateful for her time and great service. Made this process a little bit easier. Thank you again Regina from the bottom of my heart!!! read more