I needed some business cards for a friend last minute and Office Depot came through for me. As the…read morecard itself was already done, the Office Depot website was super easy to use and presented the step by step process from upload to final review. Being that I did the entire order online, I was in control of everything before it went to print which increased my confidence in the order. Once my order was placed, I set it for pick up at the Office Depot - Fayetteville location. I received the email when my order was ready and made my way to Office Depot - Fayetteville. The location was easy to find as it is directly on the main road. There is ample parking and easy access on and off the roadway. Walking in, the Office Depot - Fayetteville location is huge. The light was bright and vibrant and the store was super clean. I made my way to the print area, provided my name, and boom. My order was waiting on me. Yesssssssss. Talk about easy and convenient. I checked my cards and they looked amazing. The bleed area was spot on and the prints looked exactly like they did online via the sample provided. The young lady who assisted me was super nice and made the transaction that much better. If you are able to do your ordering online, I say do it. It's quick, easy, and straightforward. And the pick up process is truly a pick up process.

I am filing a complaint regarding a very disappointing and unprofessional experience at an Office…read moreDepot location in Fayetteville,GA. On the same day of purchase, I bought an HP printer cartridge (HP 934) and realized shortly after opening the outer packaging that I had selected the wrong model. I had my receipt and returned to the store within hours to request an exchange or refund. Despite the product being unused and in resellable condition, I was met by a store representative who was not only unhelpful but also dismissive and rude. I was told that because the box had been opened, they would not accept the return--without any attempt to offer an alternative solution, such as an exchange or store credit. What made the situation worse was the tone and behavior of the staff. Instead of trying to assist or de-escalate, I felt rushed out of the store and treated as if I had done something wrong. There was no effort to provide customer service or uphold basic professionalism. This experience raises serious concerns about Office Depot's customer service practices and return policies. A same-day return with a valid receipt for an unused item should not result in this kind of treatment. Policies should be applied with reasonable discretion, especially when the product is clearly unused and the mistake was immediately addressed. I am requesting that this situation be reviewed and that Office Depot take steps to ensure: a. Staff are trained to handle customer concerns professionally and respectfully b. Reasonable accommodations are made for legitimate same-day return situations c. Clear and fair return policies are consistently communicated and applied As it stands, this experience reflects poorly on the company's commitment to customer satisfaction and basic business ethics. Please refrain from using them as they're stacking up the wins with unethical practices.

Went during back to school time because I'd volunteered to pick up some school supplies to donate…read more The staff was pleasant enough and the store was stocked fully with the sale items and they were doing a good job of keeping it neat and organized. Not really near me I just so happened to be in the neighborhood visiting a friend and I had a $10 off $30 Staples coupon that was expiring that day and wanted to use it. No issue with using the coupon on sale items, so I was pleased with the entire transaction

On Monday, May 18th, I utilized this store's third-party shipping services to drop off a package…read more After tracking showed no movement for over a week, I visited the store today to ask the customer service representative at the shipping desk about their standard USPS pickup schedule to see if there was an operational bottleneck. Instead of receiving assistance, I was met with extreme condescension. The employee at the counter openly complained about customers using their drop-off services, treated my basic inquiries with visible annoyance, and gave no viable explanation as to why a package had been sitting in their store for over eight days without a mail carrier pickup. Furthermore, she allowed a random bystander to make snarky remarks toward me, and the moment I walked away--having remained entirely polite and calm--the employee immediately began gossiping and making smart remarks about me with that individual. "Nasty-nice" customer service and whispering behind a customer's back is entirely unprofessional. If this location cannot handle third-party shipping operations or train its staff to speak to paying customers with basic respect, they should discontinue the service altogether. I will be escalating this interaction to store management and corporate. Avoid this location if you expect professionalism.

We've been up a couple of times to buy office furniture and this place is the best. They have great…read moreinventory, New and used, and excellent prices. The staff is amazing, I mean everyone we encountered was amazing and helpful and friendly. We highly recommended Phil. We even ran into the owner and he was so friendly and chatty. We will definitely be back to get a few more pieces we need and will recommend this place In the future.

Sophea made by buying experience amazing. She took her time, made great suggestions and even sent…read morepictures after I left on options to consider to complement my furniture. I will definitely return when I'm looking again! Mr. Woods

One thing for sure, when it comes to me and my laptops I'm going to always have an issue. I have no…read moreidea why, and it's not my fault, however... I do. Nonetheless, time after time, The TKS Group has always been able to resolve my issue. The customer service is stellar. They have always understood my issue, been able to diagnosis it correctly the first time, and get it resolved in a timely fashion. As service is a dying breed, I appreciate the fact that the TKS team is knowledgeable and service focused and I'm not forced to choose one. Also, I never feel pressured to get anything I don't need. I go in for my repair. They repair what I need. Anything that comes up of concern they will advise, however, there's never any pressure to "act now" and I truly appreciate that. TKS Group is amazing and I am a customer for life!

The store is busy, but well stocked and friendly employees…read more This is my first time at this location. I have to send an overnight package, so since the USPS lost both my important packages within a 2 month time, I chose FedEx for shipping. I spent $37.35 for the overnight shipping, and was guaranteed that it will arrive safe and on time, tomorrow. I'll definitely be back, soon. :-)

From the communication to the professionalism, everything is A1 here. I took in my 2013 iMac for a…read moreram upgrade. Not only did they have the best price, but also the fastest completion time. He used APPLE APPROVED material to re-seal the iMac which was not done by the previous "apple certified" repair shop. We also spoke about getting a custom PC built. Saw some of the work he was doing and was really impressed. Affordable work. Affordable builds. Yea... we think we just found our permanent home for all things PC and Mac.

Beware !!!!!!!!!!!!!! - I bought a Dell 9020 they listed on eBay. It arrived dead. They refuse to…read moredo anything about it. They are SCAMMERS.