Returning to this office was the best decision I have made…read more I have always experienced sinus allergies and eventually sinus infections. In 2020, things got much worse, so my PCP referred me to ENT & SINUS CENTER in Rancho Cucamonga. My experience with the practice, from the front desk staff to the telephone service, left much to be desired. However, my doctor, Henry H. Nguyen, M.D., was unbelievably amazing, so I continued my care with him. Fast-forward to 2022: I could not contact anyone in the office; my messages went unanswered, and I went out of my way to stop by for answers. So, I decided not to return. While I continued to follow all of Dr. Nguyen's recommendations for my sinus care, it wasn't enough. I debated going elsewhere, but the thought of care from another physician who had neither a passion for his chosen field nor heartfelt care for his patients simply didn't do it for me. In 2024, I got another referral to a different place, and just as I was going to enter a new office, I decided to call the ENT & SINUS CENTER one last time. Calling again was the best decision I have ever made regarding my healthcare. Thank you for bearing with me and allowing me to share the background. The office has a brand-new team of staff, and the experience is completely different. No more unanswered calls or negative attitudes from anyone. The receptionist was polite and happy when she answered the phone. Emily P.A., Marissa M.A., and Nidhi M.A. went above and beyond what I expected. I continued my care with Dr. Nguyen and Deborshi Roy M.D., and had a Balloon Sinus Dilation back in November of 2024. Both doctors are truly amazing and kind. I am not one to write reviews, and it's been a while since my procedure; however, I think it is of utmost importance to let others know when one finds the right care. I highly recommend this office. You will not be disappointed. Everyone listened and made sure I was comfortable. Dr. Nguyen ordered all the tests needed to provide an accurate diagnosis. The payment process was seamless, and the waiting time and accessibility were great. I highly recommend this office.

The good - so I thought - got an immediate appointment. The staff is friendly and are doing their…read morebest within the confines of their responsibilities and set expectations. This was my first visit. I was the only person in the waiting room. Vacant waiting area and an immediate appointment are generally not good signs; nonetheless, I remained hopeful. I was called in by the medical assistant and quickly received a sinus scan. No one discussed that a scan would be preformed. I have never been to an ENT so assumed it was protocol. However, the lack of transparency & zero discussion about potential costs is worrisome. I know realize that, based on the reviews, I may receive a hefty bill. I'll update if billing is suspect. Waited for PA several minutes. She was nice, seems caring and answered my questions. She was super helpful in referring me to VNG/Vestibular testing for swaying dizziness. However, the delivery and flow of the appointment felt scripted and eventually led to the recommendation of two outpatient surgeries. Post my appointment, I read the reviews and now realize it's the same procedures pitched to the majority of reviewers. Let's just say that I feel uneasy with patterns. The appointment ends with a procedure coordinator, who is ready to schedule your surgery, which I did not schedule. In the end, it felt more like a sales pitch. My assessment could be wrong but I will look elsewhere for continued care. My perception is that the PA and staff are merely working under this care model and are doing their best within that sales focused framework. I will be back to update about billing should I receive any large or unexpected bills from this business. 3 stars because I think there's good people there doing their best but I can't recommend this place for ENT care.

This is long but worth the read. I've been a patient for over 2 years…read more The receptionist informed me I needed to pay my outstanding balance and office visit copay before seeing the doctor. I had no problem paying the required amount. At this point, the situation took an unexpected turn. When asked if I required a receipt, I indicated that I did, as I always request one due to using my FSA debit card. Upon receiving the receipt, I noticed it only reflected my total amount due and the copay. I subsequently approached the receptionist to request a detailed itemization of my payment. I was informed that it was not possible to provide a receipt for the copay. This response surprised me, as I have not previously encountered a medical office unable to provide the requested documentation for charges. I explained that my FSA administrator requires a detailed receipt outlining each charge for verification purposes. Again, I was told that she couldn't do it. All the while, she was rude and made me feel as though I was bothering her for asking. Then she brings another person into our conversation. She was just as condescending. I explained to her as well, the importance of my needing a detailed receipt and why. I went into further detail, stating to her that if I don't have a detailed receipt of charges, FSA will shut down my card and not allow me to use it for any other doctor appointments nor will I be able to pay for my prescriptions. Both basically ignored my request and I was told, "well hopefully they won't ask and if they do, that will give us time to generate a receipt or you." When I entered room 2 to speak with the doctor, I told the young woman who took my blood pressure that I was very upset--she had likely seen what happened at the front desk. I explained that I needed a receipt for the copay and the reason why. She spoke with her manager and, within two minutes, returned with a separate receipt showing my copay. That was all I wanted, yet the front desk had refused to provide one. Your front desk staff really needs customer service training. Obviously, what I asked for was doable. They just didn't want to do it or take the time to ask someone how. They didn't empathize with me AT ALL when I told them why I needed the receipt and the inconvenience it would cause me if I didn't have it.

My daughter has been sick for a whole life and the doctors here have finally found out what her…read morediagnosis is and are now able to treat her. Very thankful to have found this wonderful Office with great doctors and staff.

I highly recommend Dr. Abdelkarim. He is incredibly patient, thorough, and truly cares about his…read morepatients. He stayed committed to my care and continued working with me until my stomach issues were finally resolved. You never feel rushed or like just another patient--he listens, takes your concerns seriously, and treats you like family. I'm so grateful for the level of care and attention I received and would absolutely recommend him to anyone looking for a knowledgeable and compassionate gastroenterologist.

It's was my first time there on July 17, 2025 I'm praying that my experience here will be pleasant,…read morepositive and healing. I'm scheduled for a colonoscopy- I was told that the soonest they could get me in for the procedure is August 21, 2025 I have called to ask for something sooner but his scheduler said nothing sooner and if pain persists go to the hospital. Honestly this was very unsettling. I had blood work done she also stated that the PA signed off on it so if something was alarming I would have gotten a phone call- this is neither reassurance. Initially to get in with the doctor I called for 5 days looking for a cancellation as recommended by the staff to be seen sooner (no success) some of these reviews are scary . Document Everything. I was also granted a referral for the Doctor but I seen the PA . I'm not sure what the protocol is.

Extremely disappointed. I thought that I had finally found a doctor who cared and could figure out…read moremy allergic reaction. Unfortunately, I was wrong. I was told that he was going to do a lot of research and get back to me, but it's been over a month and I never heard back. Extremely unfortunate, as I'm currently covered in a rash (hives??) and no idea why. :(

I want to start off by saying this review is not for Dr. Saini but for one of the nurses…read moreadministering shots at the San Dimas location. Dr Saini himself is a very caring concerned doctor and I would recommend him to anyone. TLDR The nurse at the allergy shot clinic turned me away today for my monthly shot because I was 3 minutes late even after explaining that Uber kept cancelling and how I would waste $40 for coming here. Would have expected a nurse to be more empathetic and understanding for her patient who needs care and timely shots. I went in for my monthly allergy shot today and I went in 3 minutes after 4pm because I had to order an Uber and it kept getting cancelled on me. The nurse came out and told me she can't administer the shot today since I arrived late. I didn't want to argue because there were a lot of people in the lobby but as I was walking out, I thought I'd go back in and explain the circumstances and how I'd have spent $40 for nothing for Uber round trip. I went back in and prefaced with an apology and that I'd be better on time and asked her to accommodate me this time. She said this is the policy and she will not administer shots. I explained to her that this is no small sum of money I'd be wasting and tried to get her to understand, but she says she can't make an exception for me and that she doesn't make the decision, to which i replied but you're the one calling the shots. After a few more back and forth I walked out, frustrated and angry for how little flexibility and empathy this nurse has for her patient. This wasn't the first time I felt this way about this nurse, as other nurses that I have interacted in the past were more personable and not so uptight. Sure, you have your "policies" but as a nurse working with patients, naturally you would expect them to be more understanding and accommodating to your needs and situation and I was very polite about asking her from the beginning. The way she talked to me was patronizing and as if she was a teacher in a classroom berating her students for being late. She could have as easily taken my apology and been the understanding older adult and let my trip not go to waste but this nurse worries more about her policies and fails to take on a more humane approach to treating her patients. I take time out of my work and time and money to come get this shot and just because I was literally 3 minutes past 4, she dismissed me without a second thought. This has really soured my day and sure maybe she had a bad day herself to make someone feel this way but this was definitely not professional on her part.

I've seen Dr. Dam a few times and he's been really great! From the beginning he has listened to my…read moreconcerns and has been proactive in getting to the bottom of my symptoms. He performed my endoscopy recently and that all went really well. I highly recommend him if you're in need of a gastroenterologist.

Haven't been to the first appt yet, but setting up first appt for consultation took forever, never…read moreexperienced this kind of lengthy set up. Currently 30 min in and not done :(

I am so glad that I will be back to see Dr.Easter as my Gynecologist. He is one of the best doctor…read morethat I've seen before. Let me compliment his staff Kaylee, she is very courteous,polite, very knowledgeable in terms of insurance. I must say Kaylee is one of the best receptionist that I've spoke to that fit on this job. A person knows how to speak to people, will listen to you and make you comfortable. Keep up the good work Kaylee, you are one of the asset of Dr Easter's clinic.

Went once and won't go back. Getting an appointment with the nurse practitioner was easy, and the…read morereceptionist was very friendly, so those are plusses. After that I was rushed, despite being there early and starting the appointment on time. The APRN seemed annoyed the whole time, and she did uncover some helpful hormone stuff going on with me and I appreciate that. The bedside manner was so poor, though, and I'm middle aged and have no patience for that anymore. Back for the hunt for a decent gynecological experience in this area. This office ain't it.

The Doctor is extremely caring and very experienced. Also the staff is very friendly…read more I recommend the Care For Womens Medical Group They will take care of you!

Review for care for women's…read more I have been coming to this location since 2012 now and each and every time I have went there has been discrepancies, or I was misinformed or I wasn't informed on time there's always an excuse with this place. Also let me add, it's impossible to get them on the phone, and don't ever leave a message for the supervisor because she will never ever call you back! It's impossible to get any type of answers from them let alone her. They never meet you halfway when needing something or requesting something, it's literally scratching nails on a chalk board trying to get something done for One-self at this office!! I will never EVER be returning to this office again and am so grateful i got a new doctor, new staff in a new environment with people who actually know how to follow up and do their jobs and actually care about it and US. This establishment does NOT care about YOU. This establishment ONLY cares about what it says on your insurance card and how much they're getting out of it, don't be silly. Oh did I also mention that you never actually see the doctors !? yeah you always only see a nurse practitioner. You will be very lucky and have to argue immensely to try and get seen by a ACTUAL doctor and also let me add you will probably see a doctor from the timeframe you ask for it, pushing a good five months or maybe even more! They do not care about you or your concerns! They like to delay your health as much as they can. You're literally only paying for the environment on the ambience that this place likes to carry , you're better off finding a legitimate, mature and dedicated doctor in the ghetto parts of San Bernardino. They like to push every appointment out as far as they can so that they can get as MUCH as they can from your insurance company! I've seen it happen to me MANY TIMES. I've seen it happen to my child as well while she attended that office as well as many other patients who have left due to the same issue. I will also be calling out the person that likes to handle insurance's idk her title of dept. But her names "Ver**ica" she's a very self centered crappy person. She's highly judgmental, goes based off of your super old history, which you have definitely made up for. She does not give a damn about you or your health. She does not care about anything but her paycheck!!! Which I'm sure isn't that High since she is so unhappy working there. I was told that by someone that works there I won't disclose her name that it is because of HER that I was not able to speak over the phone with my doctor for my appt. Something that I had been waiting for almost 3 weeks to discuss results and the next steps, so based off of her nasty, ridiculous, immature judgment she took it upon "herself" to charge me upfront 100+ dollars deductible fees for a "telehealth" visit which mind you, you are not supposed to do. Telehealth visits are only $15. Don't let them EVER tell you guys different! But this nasty witch Veronica had the nerve to make a "bad judgment" call and want to charge me upfront and then took the initiative "herself" when I stated I didn't wanna pay those funds upfront and to bill me, because again it's not supposed to be requested of me due to the type of visit, she decided to CANCEL the visit herself!! shame on you, Care For Womans and shame on Veronica karma will be coming back to you... trust me you guys don't waste your time here go elsewhere and hopefully you don't run into that nasty witch Ver**ica

This was honestly the most positive experience I've ever had during a gynecology appointment…read more Everyone was friendly, my questions were patiently answered in detail, and as my exam was being conducted I was kept informed of what was being done.

It is extremely disappointing and unacceptable for a medical office to handle patient requests this…read moreway. When patients call requesting important medical documents or forms, they should be met with professionalism, efficiency, and compassion--not have their calls repeatedly forwarded without resolution. Access to medical paperwork can be time-sensitive and essential for a patient's care, employment, or personal needs. The dismissive attitude and lack of urgency shown when simply requesting assistance is frustrating and unprofessional. Patients deserve respectful communication and proper support, especially in a healthcare setting where trust and care should be the priority.