Love the mobile appl, and customer service @ branch is excellent…read more Friendly staff, very professional & nice. Thank you

I was looking for an auto loan of $150k. My qualifications were not an issue. Checked with chatbot…read moreto verify they process loans for that value and was assured they do. Opened account, 5 minutes online. Completed loan app, received response next day. They were only willing to offer $75k. Contacted loan officer to provide additional finance information. Basically was told they don't offer loans in that amount. This is typical of a CU. They make things more difficult than needed and change the rules mid-stream. I've had sim experience with BECU. Additionally, the account that took 5 min to open took 40 min, 3 representatives, and multiple holds, to close, and 10 days to receive your money back via snail mail. I gave 1 star for their dishonest misrepresentation via AI and difficult closing process obviously designed to get you to hang up. Pretty dirty banking policy this day and age.

I refinanced my auto loan with this bank simply because I wanted to lower my interest rate. Now I'm…read morewishing I had contacted my original lender, Ally, because they were so much easier to work with. These people screwed up my very first payment, resulting in a credit hit that almost sabotaged my first attempt at buying a house. And anytime I go to use the website, the absurd password strength rules make it a major hassle to log in. And you can't even pay online through their site. A bank, that doesn't take payments online. Let that sink in. I have account with several other banks/lenders, and never has anything been this much of a pain in the rear to administer. Do yourself a favor and go with a bigger fish. Nice people don't make up for lousy support.

Not great customer service, and had an issue with fraud after only banking with them for two weeksread more

I went into Navy Fed needing to know my options for car loans, including information about a CD…read moreloan. At another branch I had been unable to find the help that I needed but when I came her, I was greeted by Julissa and she was wonderful to work with. She was patient, empathetic and took the time necessary to make sure that I knew all of my options. She went above and beyond to find out when I could expect answers to any questions. She made me confident in my choice of Navy Fed for my banking. I appreciate her time and attention and recommend this branch and her for anyone needing help.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.

My mom is an account holder here and needed me to deposit a check. I raced there to arrive at 5:26…read morehoping they really close at 5:30. I was out by 8:26. Since I wasn't an account holder I had to provide ID but it took only two minutes to complete the process! Impressed with their service!

Unlike the 1 star experience above, I have always had a easy time with any transactions here. No…read morecrowd, minimal talk unless I engaged, pulled money out of a CD, made a credit card payment in person to them (never did that in person before). Each NFCU has its own personality, and this one is for people like me.

Dignifi needs to properly vet their clients. I was over charged for motorcycle work and the bike…read moreshop owner waited for me to get approved above and beyond the amount that was reasonable. So a $4300 bill and a good portion I did not give prior approval. I think that business should be flagged and watched for unscrupulous behavior.

They did not credit a payment i made in May 2026 and told me to make an additional payment and i…read morewould be refunded when their new computer system was finished. To date no refund. I over paid by 240. so i would not be charged with a late fee. I have been on the phone with customer service twice and they have not been able to resolve the problem. Think twice before borrowing from this company.

Transparent, and easy. Not sure why other people have a hard time. My time with Danny was pretty…read morestraight forward, and easy. They all greeted me in Spanish which made me laugh, I replied no worries I speak both! He(Danny) asked literally the most basic questions; I told him I wanted a cool car to drive around for the weekends and they had a gray 2008 BMW 135i. You don't know how fast I snagged it. Thanks

It's a everything is great and wonderful until you have a problem type of place. Be ready to be…read morecall a liar. Save your money and frustration and go to a reputable dealership.

Great customer service. Told me everything I needed to do over the phone and was able to get…read morefunding same day. Madison is the BEST!!

Madison was great. Transferred from Longview location which by the was so soo sooo sooooo horrible…read more But Madison from auburn made it great. Her and her staff was amazing. Thank you. Her service was above and beyond. My experience here was above 5+ stars.

If only minus 5 stars was possible! Ok, maybe minus 4, they are friendly!…read more This company is hands down the most unethical, predatory lending experience I can imagine. To shorten what is a long and boring story, I "paid " the full amount of my loan with them, by credit card. The amount I paid was directly FROM THE BILL THEY HAD SENT ME, not an estimate, but a clear bill. So I paid the entire amount ON THE BILL off, including a late fee I had accrued. When I went to find my car title, I realized I had never received it when I paid off the car. They had sent "bills" but since I had moved and expected nothing , after paying off amount, I hadn't seen them. When I do call they show me a bill in which I owe the "interest " I they had charged me, in the month of my last billing statement. Again, this was interest they had charged me on their and not stated any amount! What ended up being their extraordinary "explanation" when I went in to get the title and sort it out, is that they DONT INCLUDE THE AMOUNT OF INTEREST THEY HAVE CHARGED YOU ON THE BILL YOU ARE PAYING! They send you a follow up "receipt" that breaks it down, but they do not put it in the breakdown of the very bill you have in your hand. Notice the good reviews on here are all that they were desperate, had bad credit (I was) and they act NICELY. Which they do! While screwing you over for every penny possible. I ended up paying not only $244 (the hidden from the bill interest for the month I paid) but additional interest for not knowing I owed them this money. I went into this with my eyes open, yes. Any company in the business of "giving" people loans that charge upwards of 27% interest are seriously questionable company. But this last move is so blatantly unethical the word needs to be spread far and wide ACME FINANCIAL PREY ON THE DESPERATE AND POOR, BUT DO IT WITH A SMIlE!

This is a family business that was started in the 1930's by the grandfather. Now it is 3 brothers…read more John, Brian, & Bob, and the Secretary, Susan. I worked with them on financing part of a used car. when I would forget to call to make a payment, they were always so polite and understanding. I really enjoyed working with them. So when I went to get another car, I requested the dealership work with acme finance. I'd rather work with them than some corporate robot. They feel more like neighbors or friends to me thats all I can say. it's all positive stuff here.

Marysville Auto Center Wolf in Sheep's Clothing…read more We purchased a 2011 Subaru Forester from Marysville Auto Center on November 17th 2025. We purchased the vehicle for my son to drive when he came to visit on winter vacation from college. After purchasing the car, it sat in our driveway until my son came home from college for Winter break on Dec. 12th (except for a few local trips to the store within a ten-mile radius). He stayed with us for a few days and then headed down to Portland to stay with his mom where she lives. We had plans for him to drive back up on the morning of Thurs. Dec. 18th because we had tickets for the Seahawks/Rams game. He called the evening before game day on the 18th to inform me the check engine light was on and the car was "surging". I was not at all comfortable having him drive it back to Seattle with the check engine light on. It was not possible to get the car looked at in Portland on such short notice and there was no way of getting him up here in time, so we had to miss the Seahawks game. Although we tried, we couldn't sell the tickets online or otherwise being less than 24 hours to kick off. The following weekend we went down to Portland and took the car up to the Kendall Marysville Subaru Service Center. At this point the car had only acquired about 500 miles since it was purchased. After inspection the Service Department called and told me that the check engine light was set off by PO30X codes and the (4) Ignition Coils needed replacement. They also mentioned that improper spark plugs were previously put in the vehicle, and those should be replaced while they were there. These repairs were going to be close to $2,000 for a vehicle I just purchased from their car lot. I explained the vehicle was just purchased from Kendall Marysville Auto Center, and these repair items should have been picked up on the 163 Point Inspection previously done by their company. I told them I wanted them to replace these parts and requested a copy of the 163-inspection report completed on the vehicle before it was sold. I received the Inspection Report from the Sales Department. The report showed that PO30X codes had previously triggered the check engine light before the vehicle was sold, and Kendell Service Center replaced the spark plugs. Below is from the inspection report. Why didn't Kendell Service Department complete the repairs they say needed to be done on this vehicle when the same check engine light codes came up for them before the car was sold? Instead, they replaced the spark plugs with ones they now wanted to charge me to change since they are not the proper ones. I also looked closer at the 163-point inspection completed on the vehicle prior to us purchasing the vehicle. None of the inspection boxes are checked off in the 163-point inspection. The 163-point inspection was not completed as advertised. Below is the actual 163-point inspection report for this vehicle. I brought this up to the Kendall Service Department. They offered to replace (1) Ignition Coil but not the other (3) they said needed to be replaced. They would not even replace the spark plugs they put in. They now said the spark plugs were ok. When looking for a vehicle for my son, I could have purchased a similar car for less from a private party or I could have purchased from any other used car lot on the corner. I looked online at private sellers and went to several other used car lots. I did not have much confidence in what I was seeing. When I saw Kendell's ads for Marysville Used Car Center, I felt like I could have some confidence in a company that is standing behind the used cars they are selling. When I purchased the Subaru Forester from Marysville Auto Center, I did not even try to talk the price down. I figured if they were standing behind this vehicle like the claims they make in the ads, I was fine paying a little more. Through this transaction with Marysville Auto Car Center they proved they are no different than any other used car lot or purchasing from a private seller. Purchasing a vehicle from Kendall's Marysville Auto Center was a huge inconvenience and costly mistake. They dress up their dealership and web page to look like they offer a product and service that others don't. This is not true. I also question the Service Departments credibility. Beware they are Wolves in Sheep's Clothing. I plan on purchasing a new Subaru sometime in the future. I will not be purchasing any more cars from The Kendall Auto Group.

Well run dealership with integrity and professionalism. Cars being held before inspection cannot be…read moredriven off the lot. You can put down a deposit to move a car of interest up in the queue. They fixed many things on the car I wanted including replacing the brakes. It is a 163 point inspection that gives you much greater confidence in what you are getting. The test drive went very well so we ended up purchasing the car. It comes with a 6 month/6000 miles major engine and drive train warranty. All the staff we worked with were great including sales rep Jovani, sales mgr Jason and finance mgr Zac. We appreciated being treated respectfully and professionally. Encouragement without unnecessary pressure. Definitely recommend this dealership for used car purchases.