Update: take what you want from the response from the company below. I am updating because I do not like being gas lit. My review was extremely accurate. And actually much Kinder than it should have been given the situation that we were put in. I attached a photo of my reservation from Expedia. Because I knew based on the way we were treated in the moment, like we were the problem, I knew that they would say that it was my fault. I apologize that I didn't catch YOUR error on the form that you handed me. (People staying in the future make sure that you approve the dates on your form before you sign it) We had been driving for hours coming from Denver! I wanted to get in my room and relax. I didn't review the dates at the top because I had already reviewed it on Expedia right before we arrived when I got the address. I reviewed your pet policy, parking and the smoking policy. I was even given a parking pass with the correct checkout date on it. I still have that and also have a photo of it I can attach for further proof. My assumption is that when your person moved us from the room they assigned us on the second floor to the first floor when we checked in that it auto reduced us to 2 days because you probably only had that room available for two days. I assume YOUR STAFF didn't catch it when he moved us. I'm being gracious by making that assumption. However, no one from your management staff made any attempt to make this situation right. It ruined our only free day to do something unemotional and stress-free. "Courteously" having random people rifle through and move my belongings that I didn't want people rifling through was not helping! An apology and an actual reach out would have gone a million miles longer than your defensive response! Original post: Booked a 2 bedroom suite with full kitchen for 3 nights. But in the middle of our only full day that we had to enjoy time, we were called and told that we needed to get our stuff out immediately when we were 40 minutes away at the zoo. Their hotel system showed only 2 nights. Even though I sent them the proof from Expedia of my reservation. Then said they would go move our stuff for us to another room or we needed to come move immediately. We had no option. We had to allow strangers to go through our stuff. They put us on the second floor even though I'm in a Mobility device. They literally packed all of our stuff in random bags and carried it upstairs. They put us in a room with two bedrooms that had queen beds, smaller than the ones that we were previously in. Creaky and loud. I also paid for a two-room suite with a full kitchen. This had no kitchen, just a mini fridge and a microwave. The living room is also half the size of the original room. The beds were squeaky. No bedding for the fold out bed. The bathroom had no water pressure and a screw sticking out of the drain. Several toiletries missing. I spent 3 of our 5 hours at the zoo (almost $80 a person to get in) dealing with the hotel and Expedia. It completely ruined our day. Then they charged me more for the lesser room than the suite. Zero customer service. Zero responsibility for messing up our trip. They had a wedding and obviously messed up their room assignments. So, they screwed us over instead. We were there to memorialize my niece who passed away. They ruined our only relaxing day we had. Be aware that they book people and accept money from 3rd party sites but do not honor those agreements. Attaching my receipts so they cannot say I'm lying! Up until that point we would have given a good review this place. However, when your out of your norm and something like this happens you expect help and service. They had zero care for the stress and pain they caused. read more

We had a great stay at this location. The staff at the front desk were super friendly and helpful. We appreciated the list of staff recommendations they printed for us with all kinds of food places and things to do. Our room was spacious, clean, and the views were great. We were able to walk everywhere. We'll definitely stay there again! Of note: their TVs are not smart TVs. We were planning to use a streaming account to watch movies one night, but that wasn't an option. read more

Inn At Sunset Cliffs - View from right outside our door - Hotels Near Me - San Diego, California

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What a great location and the view!!! Living locally, I have not stayed in any of the rooms. Day use of the pool has been splendid :) I'm looking forward to making waves while I twirl in a raft next week! read more

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A beautiful place with great staff. Ocean views, a pool, gardenia smell throughout. We will be returning for sure. Alex was amazing. read more

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Peaceful,beautiful and relaxing experience! Allie gave me the best service ever and she knew it was my birthday so she really made my experience extra special! I am a local but this was my staycation and just WOW!! read more

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This is a cozy, family friendly Inn! We will be back . The views were breath taken. Very clean and away from the hustle but just walking distance to restaurants and shops if you want them. Gavin and the staff were amazing !! read more

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I love this funky little place. I've been coming here for years - summer and winter. I've brought my daughters here, and now my granddaughters. Not only are you right on the water; listening to the waves at night, but 20 steps from the inn you're on Sunset Cliffs - a remarkable stretch of scenery. Each evening we walk over with a "sundowner" cocktail and - along with the locals - watch the sun set. It is an older property, but don't let that fool you - it is clean and the service is 5 star. And if you like flowers, the grounds are amazing. Their staff are so attentive from finding a pair of binoculars so you can watch for dolphins, to providing aloe vera gel after a sun burn. Last night, my granddaughters and I sat outside enjoying our last night here. The lovely young man at the desk came out and asked if we'd like a little bonfire. He brought out a portable fire pit and even brought the fixings for s-mores. Thank you making such wonderful memories. Perhaps I'll be back. With great grandchildren. read more

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cool old school beach hotel vibe, awesome view of the ocean! I am giving this business a four-star review because the service was first class and the location was incredible. There are definitely some two and three star parts to this hotel though. Two stars for the mattresses. They were as hard as a rock and very uncomfortable. I would also give the HVAC two stars because only one room got any benefit from the air conditioning luckily it was a fairly cool day and it was not an issue. I might have to say the bathroom was a one star. The actual commode might have been one of the smallest toilets I have ever seen. An older person would definitely have a problem getting on and off of it. The swimming pool and patio area were incredible. I could have spent my entire trip sitting back there drinking coffee and just taking in the view. Even with the significant deficiencies I would definitely recommend this hotel and will be back. read more

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Quaint, clean rooms situated right on the ocean. Lovely pool area with chairs to hang out and enjoy the views. Would 100% stay here again read more

Inn At Sunset Cliffs - View from the patio at sunset - Hotels Near Me - San Diego, California

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Our experience at Sunset Cliffs Inn was one of the most disappointing hotel stays we've ever had. What started as an inconvenient night turned into an outright unacceptable series of events that left us certain we will never return--and neither will anyone we know. First, the heating in our room was completely nonfunctional. Despite contacting the front desk, their attempt to solve the issue--a broken space heater--fell flat. Instead, they brought us extra bedding, but when we went to bed we discovered it was a mismatched combination of one comforter and a mattress pad. We tried to make the best of it, but the room remained freezing throughout the night and in the morning. In the morning, things took a turn for the worse. While getting ready to leave, I used a towel provided in the room only to have a giant ball of black hair fall out of it. It was disgusting and completely unacceptable for a hotel charging $300 a night. When we checked out, we shared our complaints with the front desk. The young woman working there was wonderful, sympathetic, apologetic, and initially offered to comp the room entirely. Her approach to customer service was great, and we left feeling that, despite everything, the effort to make things right might bring us back to try again in the future. As we returned to our cars in the parking area, we noticed toenail and fingernail clippings littering the ground next to our vehicle in their parking area which was also gross but we were willing to disregard. But the final insult came when we received a call on our way home. The same front desk employee who had promised to comp our stay called back, embarrassed and apologetic, to inform us that her manager had overruled her decision. Instead of a full refund, we were only offered a 50% discount. This sudden retraction felt like a slap in the face. Initially, we were willing to give the hotel another chance, but this bait-and-switch tactic sealed the deal--we will never stay here again. As locals, we frequently recommend accommodations to both to local and visiting friends and family. Sunset Cliffs Inn has lost not only our business but the trust and business of everyone we could have referred. This experience was beyond disappointing, and I would caution anyone considering staying here to think twice. Subpar maintenance, poor cleanliness, and unreliable customer service should never be part of a $300 hotel stay. Sunset Cliffs Inn failed on all fronts. read more

Inn At Sunset Cliffs - This was the glob of hair that fell out of the towel I was using. It was about quarter-sized. - Hotels Near Me - San Diego, California

Very nice hotel, happy with our stay! We would definitely stay here with my family again!

Just know... you are paying for the location. The room has no frills but it's clean. There's nothing like this inn- literally cliffside at what has always been, 100%, my most favorite spot in all of San Diego. This Inn has been around a long time and if you judge whether or not you'll stay based on the look of the building itself, you'd be making a mistake I think. I also think the only way to go if you DO stay, is to get the King Suite. That room is the most private and has its own window view to the ocean. To wake up like that was worth all the $$$. read more

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Katie is the best. Genuinely some of the best customer service ive ever had. She helped me with my computer this morning by helping me connect to the internet, then she helped me find a 10mm socket to fix our car. Literally went above and beyond to provide for us. Katie you made our stay, thank you so much! read more

We rented out the Inn at Sunset Cliffs for our wedding weekend 10/14/2023 from Friday to Sunday. Gina and Gavin plus the entire Inn at Sunset Cliffs family truly went above and beyond to help us have the most incredible wedding. From the planning stages early on, Gina helped us with vendor recommendations, staying on track with planning tasks, and building our day of timeline. She provided endless support and kept things organized throughout the entire process and especially throughout the wedding day. Being able to have all our friends and family stay onsite through the entire wedding weekend created the most intimate and memorable weekend. We hosted our wedding welcome event in the pool area the day before our wedding. The ceremony was held on the cliffs just south of the Inn with stunning views. Our reception was held on the property looking out onto the ocean. Being along the cliffs meant we got to have some of the most stunning ocean sunsets in October which made for the most amazing wedding photos. My now husband had the luxury of staying in the Presidential suite with the most stunning ocean views to wake up to on our wedding day. The property of the Inn is meticulously gardened with the most gorgeous rose bushes and landscaping. The Inn provided such a warm, inviting space to celebrate with our families and created everything we could have dreamed of for our wedding day. Even now over a year after our wedding we are still hearing from our family and friends how much they loved our wedding and staying at the Inn. We love that as San Diego locals we can walk along the cliffs now, pass by the Inn and always remember our wedding day! The Inn at Sunset Cliffs will always hold such a special place in our hearts and we can't wait to come back and stay for future anniversaries. Can't recommend more as a place to stay or host your wedding day! read more

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View is nice and rooms are decent but housekeeping was terrible. We stayed here for five days and had our room cleaned once. We had to ask everyday for towels, toilet paper etc. Also be mindful that despite quiet hours are from 9-9, people are in the center courtyard yelling and partying until well past midnight. Made it difficult for our kids to stay asleep. Again views are pretty but would rather spend a little more to get a clean and quiet room for our family with the same views up the road. For as much as you are paying you should not be made to feel bad about the bare minimum at a hotel. read more

We had such an incredible weekend at Inn at Sunset Cliffs! It is such a dreamy location and the service is above and beyond. What can be better than evenings filled with live music, mini putt-putt challenges, and a staff that treats you like family? This place does it all and then some! Shout out to Gavin and the crew for making this weekend so special! we will absolutely be back!! read more

Inn At Sunset Cliffs - Hotels Near Me - San Diego, California

We have been meaning to write this review for almost a year and it is LONG overdue. We had our DREAM wedding at the Inn at Sunset Cliffs. Almost a year later, we still hear from family and friends how it was one of the best weddings they have ever been to. We got married last October and had ~80 of our family and friends stay for the weekend at the Inn. The Inn was beautiful, cozy, welcoming, and just perfect for everyone to stay. Getting married just a block down from the Inn was gorgeous and made everything convenient. We also loved how we could pick out caterers and have everything in one place. The staff was also wonderful. We worked with Gina and Gavin before the wedding and they made everything a breeze. Gina was just the best at making sure things went smoothly and great suggestions along the planning process as well. The front desk staff were AMAZING as well, and truly felt like they were there to celebrate our marriage as well. The flexibility of the venue was right up our style and we could not be more thankful. THANK YOU INN AT SUNSET CLIFFS (sorry this review is so late). You made our dreams come true :) ~ Jess & Omeed read more

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Being from San Diego, we know the area and choose to stay here for most of our visits to the area. It is spendy, but you are paying for the location, location, location. The lower deck area was closed for construction, something that would have been nice for them to mention on the website. This is the first time we encountered cockroaches in the unit. We mentioned it to the staff who told housekeeping about it, but the little buggers were still there the next day. At over $400 a night, you might think some sort of accommodation would have been made for us, but nothing was offered. Sadly, we will probably look elsewhere for our next visit, especially if the cockroaches are still in residency. You still can't beat the sunsets at the cliffs !! Maybe off to La Jolla shores or Pacific Beach next time....!! read more

My husband and I thoroughly enjoyed our stay at the Inn at Sunset Cliffs. We had looked for a long time for a place with a pool and beautiful view of the ocean. We couldn't ask for a better place that included all of this. The room was very adequate, clean and nice. We had adequate parking space. When registering with them they gave us directions to their place that were very simple to follow. I know that we will return again. We would give them a 5 star review. The service and the location was incredible. read more

Cute hotel on beautiful setting. Rooms are very small but clean. The pool has no pool chairs and the outdoor furniture is pretty beat up. It is set right on the coast but unfortunately the sea wall is being rebuilt and it's very noisy all day every day of the week. The front staff is very helpful and friendly. read more

Excellent location! A true gem. Love it there. Have stayed there 6 times. Customer service is superb. Shamus went out of his way to help us. A must go to. read more

Inn At Sunset Cliffs - Ocean view - Hotels Near Me - San Diego, California

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Same as the prior review saying they can't get ahold of Gavin the manager to get information for a wedding. I called, left messages with the front desk, submitted their online contact request form, and emailed. Zero for customer service. read more

The guy at front desk was pretty nice as we checked in. But the reason for so little stars is due to "old soap", hairs left on "clean" towels and dead insects on ceiling. Will not be staying here again. And for the price they charge?? Forget about it. I'm more then sure you can find something else at or around the same price. I like to get what I deserve out of my monies worth, this place IS NOT IT. read more

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I loved the accommodations inside the room, the view was amazing but their stairs to the second floor were not ideal. It was rainy when we stayed and the stairs were slick and I lost my footing. No one addressed it or were concerned. read more

Clean and spacious rooms! Looking from outside, we couldn't believe this place is a real find! We had the best sunset and ocean view. The staff are awesome- courteous, friendly (and cute handsome college kids at that !) Housekeeper mamas are scrubbing and dabbing early in the morning- making sure everything is squeaky clean! read more

Inn At Sunset Cliffs - Hotels Near Me - San Diego, California

Perfect day for a Wedding celebration !!! Oh I just LOVE weddings ! I was fortunate to witness the joining of two 'in love' newlyweds (Congrats Marianne and Ben!). I can see why they chose this site as their reception ! Love was definitely in the air! It's pretty close to what I envision as my 'ideal' wedding spot to look like. Outdoors and by the water ! Small and intimate with close family and friends. This location had just that and more. A beautiful, panoramic 180-degree ocean view with the scenic Ocean Beach pier in the background. Resembled a picture perfect painting from all angles! Fluffy, marshmallow clouds, baby blue skies, the sound of the calm waves and the smell of the ocean, with a touch of the crisp breeze blowing through you as the sun slowly sets. /sigh Nature was at work on this beautiful, magical day. What more could you ask for? The view alone was truly, truly BREATHTAKING ! Everyone was in awe of the view ! Picture taking frenzy throughout the day, especially by me ! Take a peek of the shots I took. Pictures don't do it justice though. You really have to enjoy this gorgeous site up close in person. Rooms are available if you decide to extend your stay. A nice, romantic getaway IMO. Note: I came super close to catching the bouquet. So..so CLOSE! read more

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This was the most wonderful place ever! Very Clean everywhere, all of the people that work here are so sweet! The pool was awesome, the view and the waves splashing at sunset" amazing" the beds are super comfortable, full kitchen, I made Spaghetti, and garlic bread! read more

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Furniture was a bit outdated but other than that we enjoyed our stay after a long day of visiting the zoo. Staff was friendly, rooms were clean, the garden and lights were so pretty and you can't beat the ocean view. The Inn is within walking distance of local food joints and the liquor store across the street was super convenient! Falling asleep to the ocean waves crashing was also a nice touch. read more

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Cute place to stay! There's plenty of seating to watch the sunset and it was so pretty. The location is convenient. The reasons I did not give them 5 stars: The water pressure was weak. The room was pretty small and the walls are THIN- during the day it's like you're standing next to the pool and at night from the first floor you hear people walking etc above you. However, it was like a little beach house- all things we were willing to deal with for the experience. Luckily we were on the first floor because we had heavy luggage and I don't believe there was an elevator(?) Would absolutely stay here again! read more

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My now husband and I had planned to have our wedding at the Inn at Sunset Cliffs. The Inn and grounds are beautiful, intimate and have AMAZING views of the ocean. Unfortunately, like so many other couples, we had to cancel the wedding in May 2020 because of COVID-19. Prior to that, however, we had a great experience working with the Inn's wedding planner, Gina. She's very organized and detailed, but also laid back - the exact combination we were looking for in a wedding planner. On top of that, she was always available to us and happy to answer a call or schedule an impromptu meeting. When we had to cancel due to state and local COVID regulations, Gina helped us through the process and the Inn refunded half our deposit, also providing vouchers for my husband and I stay in the future. We would have loved to have had our wedding there, but the way the Inn and Gina handled the cancellation made it less painful. I would highly recommend booking your wedding here, if/when the COVID pandemic passes. read more

Been trying to get info on a wedding here, called three times and emailed, never got anything back. So I go to the property and tell them I'd like to speak to the wedding planner, guy comes out and tells me right away without introducing himself, "I only have 10 minutes" hahaha that makes me wanna get married here for sure... my reply was well I've been trying to get ahold of you for a month, which he said he's real busy lol what a joke. Next venue for sure. It was way over priced asking 40k for a wedding venue with faded blue walls, and unstable cliffs that they take there "wedding pictures on". It was literally closed by the city due to be un safe. I went to the dana which is a high class resort, they wanted 22k to 26k for the wedding and food, and reception. HOW IN THE HELL IS THIS PLACE ASKING ANYWHERE NEAR THE SAME PRICE, let alone starting out 10-15k more just starting out. I wouldn't leave a review on something like this, but this guy struck a nerve with me with his "I only have 10 minutes approach " that's not how you get customers dude. All I wanted to was a call back, or an email, gave them a month to get back to me after 3 attempts to get in contact, but I had to go to the property (which is fine, I don't mind driving to the beach) but was told too hurry up I only have ten minutes lol Acts like he's running the belagio in Vegas. Farthest thing from it. read more

Terrible!! Was thrown out on Christmas day during a rain storm. Dont show up with a pet. Even though they dont advertise they aren't pet friendly THEY AREN'T !! My puppy is a mutt..they said they cant have a mutt staying here. read more

This hotel advertised fishing on the premises but that area has been closed down by the city since January 2019. They still have it up on their website when they had plenty of time to update it, my family and I specifically went there and chose that hotel for the fishing experience for our child. I totally would have picked another hotel if I knew that area was closed down. I feel very cheated and when i explained to them about the situation, they really could care less. I hope other families will see this post so they do t have the expectations as we did. It's a real bummer for the kids. It was decent with a great view but totally not what we expected and with the attitude of not caring that they disappointed me and my family really made it worse. The staff was nice but the management never got back to me. I went through booking.com and when they contacted the hotel, they said there's nothing they can do about it. Really?!? Not even an apology? Just too bad, so sad? That's very unprofessional when you're at fault. Oh well, first and the last. read more

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This place is disgusting. Within 15 minutes of checking in, we had to leave. There were mold spores in the room, rust on the fixtures, stains on the floors & walls, the toilet seat was scratched up like it belonged in a dive bar, and the broken shades provided zero privacy. Staff doesn't bother to wear masks either. Avoid at all costs. It's only a matter of time before they are shut down by the health department. read more

Overall I can't say enough great things about the staff. Staff is super friendly and great overall. Location was okay, its a bit far from downtown OB. price was okay. They do offer the Mobile cart shuttle; however it's only from 10am-6pm and Friday-Sunday and they charge for it. They do need to increase their days and times though because 10am is too late and 6pm is too early. We didn't use it at all because it just wasn't convenient. We had to drive everywhere since we had a baby also. They also had a large section of the back closed because of the damage on the cliffs. Fortunately we had ceiling fans in our room but other rooms did not and our friends definitely felt it. AC unit in the rooms which helped but it in all rooms. So the bedrooms can get a little hot. They do need an update on pool, Hotel exterior and assigned parking is limited. While it was nice to experience this place, I wouldn't stay here again simply because the inconvenience of location from downtown OB and options of restaurants. read more

LOVED it here, beautiful and all around great vibes! Will definitely stay again when i'm in the area! read more

Inn At Sunset Cliffs - view - Hotels Near Me - San Diego, California

I'm not sure how it got such good reviews... I guess I got stuck in the worst room. I checked in kinda late after supercross on Feb 8th for $170 one night. The guy at the front desk had few words to say. Didn't say where to park or if there was breakfast... Nothing. I go to walk into the room and it's literally just a bed... Nothing else fits. And who's gonna use that tiny tv?! It's smaller than my computer screen. The early morning I was disturbed by people walking above non-stop. -this is the last thing you want staying in a hotel. Okay, the place was clean and the view/location was 5 star. That's the only 5 star about it. Oh AND the bed was a pos it was so squeaky I couldn't even roll over without it screeching at me. read more

Inn At Sunset Cliffs - Hotels Near Me - San Diego, California

You can't beat the sound of the waves crashing in on the scenic cliffs, and the hotel is the perfect place to relax and watch a sunset or two. We spent two nights, and did what other guests were doing, enjoying a picnic, bbq or fire pit, with a bottle of wine and beers out on the scenic patio on their comfy deck furniture and watched the sunset show. The front desk person was very helpful. He pointed out parking, coffee and tea in the lobby, free wifi, and ice machine, swimming pool and towels. Even the smallest rooms downstairs have a fridge, microwave, a/c and all room have new flooring, updated decor and tile bathrooms, with nice bedding, and my favorite-coffee mugs and wine glasses, not plastic cups. The grounds are loaded with flowering plants and hanging baskets. First floor rooms may be noisy from people walking overhead, but the 5 star location and crashing waves offset it. We walked to a restaurant less than a half mile on Sunset Cliffs Drive and thoroughly enjoyed our stay. read more

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The Inn at Sunset Cliffs has some of the most beautiful views in all of San Diego! As the name implies, it's right on a cliff overlooking the blue Pacific. There is a large veranda that extends from the room area to let allow you closer to the water. If you get right up to the rail, you might just get splashed! Service is impressive. You won't find 5-star accommodations or fancy decor but you will be greeted by a cozy, right-at-home feeling. The staff is very attentive as well as friendly and genuine. Thank you, all, for all you do! I generally don't like outdoor-entry accommodations but I will gladly make an exception for The Inn!! read more

Had the perfect stay at the inn at sunset cliffs! The staff was very welcoming and accommodating to any request we had. We we're surprised to find out we were even able to fish right off their lower terrace. The sunsets we're beautiful, we even got some glimpses of dolphins in the distance. We stayed in a one bedroom kitchen suite which was very clean and comforting, felt like we were staying in a little cottage. It was nice being able to cook out freshly caught fish and LOBSTERS right in our room or on the provided grill/BBQ. The property also has a heated swimming pool. We were very pleased with the tranquil and romantic atmosphere while on our vacation to San Diego! We will be recommending this hotel and coming back again! read more

Inn At Sunset Cliffs - Our sunset view - Hotels Near Me - San Diego, California